We came here for a Rapid Test recently. The arrangement of rooms in the 'hospital' makes difficult to easily move for one sector to another. Some staffs were not friendly and careless to the query of those coming for medical services. They really need to improve their employees attitude and treatment toward the customers/patients .

Good hospital with so many option for specialist doctor..but the service especially for nurse more increase for quality and knowledge..

28 May 2020. Take a line for rapid test. We have to wait outside hospital where high noise comes from vehicle passes by in front of hospital. They calling us without speaker. And I have been waiting for an hour to the cashier. So I initiatively came to the cashier and complaining about how come they calling us without any speaker in this noisy place, and the cashier takes no attention of my complain. From cashier, I have to give the form to blood sampling area and take a line again waiting to be called. $#!t man 🤬 Flashback 26 May 2020. I brought car and confuse where I can park my car if I want to go to Siloam Hospital. I had driving around parking area for about 30 minutes and then I park on ground level mall. But when I was in the rapid test area, I found out that the vallet parking service is free. What?? You'll find the information of vallet parking is free when you already sit on waiting area?? 🥴

Unprofessional. My 9 year old son had a fever 40 celcious 104 F. The admitting doctor gave him paracetamol suppositories which helped very little and admitted him. Took 1 hour to get called and register him. We went back to the clinic for another 1 1/2 hours waiting on a room. Once we got in the room no one showed up. Had persist they attend to him. The staff couldn't start an IV. I asked for continuously for 2 hours that they get a Lab technician to come and start his IV. That never happened. Finally the charge nurse came and started his IV. They gave him fluid. After 30 more minutes I ask where was his IV fever medicine? 5 hours after the Doctor ordered to admit him he finally got fever medicine, meanwhile he suffered with 40 celcious temperature. Also the doctor said she would come to his room but she ask a colleague since it was so late. The colleague never checked on him. He was in the hospital 18+ hours before a doctor followed up and checked on him. The entire staff acted like zombies including admissions. Admissions said they would inform me of charges over 100,000 rupiah. I was never informed of any charges until 3 days later when my deposit was used up. I would've ranked them at zero stars if there was that option. They don't rate 1 star.

Had to do an antigen test to visit my mother who is in emergency. I told this during registration and nobody bothered to tell me that the result is provided within 2(!!!) hrs. How is this rapid? Being a frequent traveler I did many tests at airport, Bumame, Kimiapaharma, Fast test and others. All provide results in 30 min., max 1 hour.

Came here for the swab + rapid test package It's pandemic, They should at least fully integrate its online registration form I've taken the 9AM schedule, only to be moved to 2PM ( i came at 8.30 and the online registration nullified by paper registration ). The good thing is that the adjacent lippomall keboen raya ( internusa as old bogorian would say ) still open.

I come here many times for my family health care. So far the service is good, they even has improved their queuing system. The doctors and staff are kind and professional. Good job!

(Translated by Google) The waiters are friendly. Hygienic down to the toilet. Doctors and nurses in the ER are also alert and communicative. Professional and not careless. More towards sharing when checking. Explanation of drug use is also good. Each floor per floor is hygienic and prioritizes health protocols. (Original) Pelayannya ramah. Higienis hingga ke toilet. Dokter dan perawat di IGD juga sigap dan komunikatif. Profesional dan tidak sembarangan. Lebih ke arah sharing ketika memeriksa. Penjelasan penggunaan obat juga baik. Setiap lantai per lantai higienis dan mengedepankan protokol kesehatan.

Poor outpatient service. Queue number didn't mean anything. Admin didn't give a single clue how long until our number called up. And the musholla (prayer's room) is poorly located near mortuary.

(Translated by Google) Have been treated in type dulaxe A for 800 thousand per day. The room is uncomfortable, stuffy, even with AC. The period of treatment room for 800 thousand does not have a window. Automatically there is no incoming sunlight. Room facilities are lacking, there is no sofa bed or a long sofa so the patient is waiting for the rest too, especially during the day ... yes, for the rest we have to share a bed with the patient. If you get a mattress on the night at the same time, between 9 pm When people want to rest, they have to wait until 9 pm and get it back at 6 am. A small clothes rack, only a small table so that some of the food and fruit from guests I put on the floor. Every day, 800 thousand should have good facilities like in other hospitals ... come on Siloam Hayoo, improve the inpatient facilities, especially in the Daxaxe room. (Original) Pernah di rawat di tipe dulaxe A seharga 800rb per hari. Ruangnya tdk nyaman, sumpek, walaupun pakai AC. Masa kamar ruang perawatan seharga 800rb gak punya jendela. Otomatis tdk ada cahaya matahari masuk. Fasilitas kamar kurang, tdk ada sofa bed atau menimal sofa panjang lah sehingga yg nungguin pasien bisa istirahat juga terutama siang hari...masa iya utk istrihat kita harus sharing tempat tidur sama pasien. Klo malam dapat kasur lantai itupun di antar jam 9 malam masa orang mau istrihat harus nunggu sampai pukul 9 malam dan diambil kembali pukul 6 pagi. Rak baju kecil, meja cuma1 itupun kecil sehingga sebagian makanan dan buah2an dari tamu sy letakkan di lantai. Per hari 800rb harusnya fasilitas sdh bagus seperti di RS lain...come on siloam hayoo perbaiki fasilitas rawat inapnya terutama ruang dulaxe A

I regret not reading the review first because it is mostly true unlike siloam jakarta. The admin was terrible. I booked the mcu through online booking since the customer service is uncontactable. I arrived early in the morning and they said my booking didn’t go through the system and had to re-schedule which i had very limited time available. Also I had to call in to check when the results will be done after more than a week since they never called me first.

(Translated by Google) To be Honest Far from my expectations, which I think is more professional, better communication than other doctors, I came at 9:30 for treatment for my child to the pediatrician at 10:20 with the doctor Melisa who was kind, friendly and an explanation that was okay Helped by a good nurse, I answered her name Then my child was asked to be steam and blood drawn, we were asked to wait but until 12 o'clock there was no call we had tried asking questions to other nurses at the nurse station with answers just waiting to be called later, but until I met the first sister he was shocked why he had not drawn blood after being checked and not inputed, How come, come on bro this is Siloam, from earlier asking here and there asking to wait Then we continued to have lunch after 12:30 we were finished and would not call but again we waited until 2 o'clock there was no answer I asked the nurse she said the results were already out Could you imagine my child sick with fussy fever, need medication etc. but how come this is it Please correct the system How to communicate (Original) To be Honest Jauh dari expectations saya , yang saya fikir more professional ,komunikasi yang lebih baik dr dokter yang lain , Saya datang pukul 9:30 berobat untuk anak saya ke dokter anak pukul 10: 20 an bersama dokter melisa yang baik, ramah dan penjelasan yang oke Di bantu dengan suster yang baik saya lipa namanya Lalu anak saya di minta untuk di uap dan di ambil darahnya, kami di minta menunghu namun hingga pukul 12 tidak ada panggilan kami sudah mecoba bertanya tanya kepasa suster lain di nurse station dengan jawaban menunggu saja nanti di panggil, tapi samapai saya bertemu suster yang pertama dia kaget kenapa belum di ambil darah setelah di cek belum di input , How come , come on bro ini Siloam , dari tadi tanya sana sini suruh tunggu Lalu kami pun melanjutkan makan siang setelah pukul 12:30an kami selesai dan akan ti telpn namun lagi lagi kami tunggu sampai jam 2 lebih tidak ada jawaban saya tanya suster katanya hasilnya sudah keluar Could you imagine anak saya sakit demam rewel perlu obat dll tapi kok begini Tolong banget di perbaiki sistemnya Cara komunikasinya

(Translated by Google) once try to the dentist the service is very bad, handling the patient can take 1 hour more, what are you trying, confide ?? while outside there are urgent patients who are waiting. the child's doctor is also an hour late, doesn't appreciate the time really (Original) sekalinya nyoba ke dokter gigi pelayanannya parah bgt, nanganin pasien bs 1 jam lbih, ngapain coba, curhat?? smntara diluar byk pasien urgent yg lg nunggu. dokter anaknya juga telat sejam, ngga menghargai wktu bgt

(Translated by Google) Came here for PCR, previously there was no problem to check up or anything here. But today when I wanted to do PCR, there was an unpleasant experience. I came at 10.15 fill in the registration form etc. How many times has my name been passed during the call because I use insurance (it's understandable because sometimes the confirmation insurance takes a long time), 11:50 am my name hasn't been called yet and this doesn't make sense. Finally I went inside and my data has not been processed for confirmation by the insurance staff. If I don't arrive, what will be confirmed? And now until 12.06 I'm waiting, still haven't seen the staff confirm to my insurance. Not even sorry. Very bad, train your staff at least to apologize. (Original) Came here for PCR, sebelumnya tidak ada masalah untuk check up or anything here. Tapi hari ini saat mau PCR, ada experience yg kurang menyenangkan. Saya datang pukul 10.15 isi form pendaftaran dll. Berapa kali nama saya di lewat saat panggilan karena saya memakai asuransi (masih maklum karena kadang asuransi konfirmasinya lama), 11:50 nama saya blm dipanggil juga dan ini sudah ga masuk akal. Akhirnya saya masuk ke dalam dan data saya belum di proses untuk konfirmasi ke asuransi oleh staffnya. Kalau saya ga samperin apa bakal di konfirmasi? Dan skrg sampai 12.06 saya tunggu, msh belum lihat staffnya konfirmasi ke asuransi saya. Minta maaf pun tidak. Very bad, train your staff at least to apologize lah.

The best hospital in bogor!! I was being hospitalized here for 4 days and I really enjoyed the hospital. The room was very clean and it is cleaned 2 times a day, the trash bin is always taken out and never full. Hygene is prioritized here because all the utilities are sealed. My room number is 2012 and it is very well designed, the view is facing towards all fresh. For the room quality I would give it a 10/10 since everything is well maintained, the AC is cold, the bed is clean, the sofa is clean, and the bathroom is insanely elegant.

(Translated by Google) A little history: The company was founded on August 3, 1996 under the name PT Sentralindo Wirasta which is engaged in services health. Starting with the first hospital in Lippo Village, Siloam Hospitals is growing innovatively and becomes leaders in their field through a clinical service model, (state-of-the-art technology), centered facilities in patient and clinical and non-clinical services integrated. In the consolidation stage, which lasts from years 2007-2010, SiloamHospitals presents services in four major cities, namely Tangerang (Lippo Village), Jakarta, Surabaya and Bekasi (Lippo Cikarang). Entering a period of expansion after consolidation, since the year 2011 Siloam Hospitals thrives on building six hospitals and acquired five hospitals. On 12 September 2013, the Company which has been changed its name to PT Siloam International Hospitals conduct an Initial Public Offering (IPO) and be listed on the Indonesia Stock Exchange as PT Siloam International Hospitals Tbk. Siloam Hospitals at a glance As of December 31, 2012, according to Frost & Sullivan, Siloam Hospitals Group is a private hospital group largest in Indonesia in terms of capacity and quantity operational bed. Apart from the number of hospitals, Siloam Hospitals as well became the first hospital in Indonesia to receive it international accreditation from the Joint accreditation agency Commission International Accreditation (accreditation already conducted in 2007, 2010 and 2013). Accreditation strengthen the position of Siloam Hospitals as a hospital with international standard services. At the end of 2013, Siloam Hospitals operated 16 hospitals, in the stage of building 21 houses sick (4-5 will be ready for operation in 2014) and plan to build 19-20 hospitals during 2015-2017. (Original) Sedikit sejarah : Perseroan didirikan pada 3 Agustus 1996 dengan nama PT Sentralindo Wirasta yang bergerak di bidang layanan kesehatan. Dimulai dengan rumah sakit pertama di Lippo Village, Siloam Hospitals berkembang secara inovatif dan menjadi pemimpin di bidangnya melalui model layanan klinis, (state-of-the-art technology), fasilitas yang berpusat pada pasien dan layanan klinik dan non-klinik yang terintegrasi. Dalam tahap konsolidasi, yang berlangsung dari tahun 2007hingga2010,SiloamHospitals menghadirkan layanannya di empat kota besar, yaitu Tangerang (Lippo Village), Jakarta, Surabaya dan Bekasi (Lippo Cikarang). Memasuki masa ekspansi setelah konsolidasi, sejak tahun 2011 Siloam Hospitals melaju pesat dengan membangun enam rumah sakit dan mengakuisisi lima rumah sakit. Pada tanggal 12 September 2013, Perseroan yang telah berubah nama menjadi PT Siloam International Hospitals melakukan Initial Public Offering (IPO) dan dicatatkan pada Bursa Efek Indonesia sebagai PT Siloam International Hospitals Tbk. Sekilas Siloam Hospitals Per tanggal 31 Desember 2012, menurut Frost & Sullivan, Siloam Hospitals Group adalah grup rumah sakit swasta terbesar di Indonesia dalam jumlah kapasitas dan jumlah tempat tidur operasional. Selain dari jumlah rumah sakit, Siloam Hospitals juga menjadi rumah sakit pertama di Indonesia yang mendapat akreditasi international dari lembaga akreditasi Joint Commission International Accreditation (akreditasi telah dilakukan pada tahun 2007, 2010 dan 2013). Akreditasi menguatkan posisi Siloam Hospitals sebagai rumah sakit dengan layanan berstandar internasional. Pada akhir tahun 2013, Siloam Hospitals mengoperasikan 16 rumah sakit, dalam tahap membangun 21 rumah sakit (4-5 akan siap beroperasi di tahun 2014) dan merencanakan membangun 19-20 rumah sakit selama tahun 2015-2017.

(Translated by Google) The rapid test here is friendly service. The queue on weekdays is not too crowded. The rapid test fee is IDR 149,000. results can be waited for approximately 2 hours. The result is a physical letter, not an email. (Original) Rapid test disini pelayanannya ramah. Antrian kalau di hari kerja tidak terlalu ramai. Biaya rapid test Rp 149.000. hasil bisa ditunggu kurang lebih 2 jam. Hasilnya berupa surat fisik bukan email.

(Translated by Google) The nurse is very curt, my child vomits whatever comes in and out, and can't take it orally, so I asked for an IV, the answer was very curt "Yes, the medicine is only oral, you have to be smart, how do you get the medicine to be taken by your child" Really, the nurse's answer is like that there is no ethics at all, if a nurse who knows ethics will definitely be consulted to the new doctor on duty from the consul to the DSA who takes care of it, even though I paid for the general public without using insurance, the money for the guarantee deposit was returned more than 2 weeks until it was handled 4 times it was transferred back. Even though it was my money, but it felt like begging, the service was really bad, the feeling of another siloam hospital was like this. (Original) Perawatnya ketus bgt parah, anak saya muntah apapun yg masuk keluar, dan tidak bs minum lewat oral trs saya minta agar melalui infus, jawabanya ketus bgt " ya kan obatnya cuma adanya oral , ibu harus pintar dong gimana caranya agar obat itu diminum anak ibu" sungguh jawaban perawat macam begitu tidak ada etika sama sekali, kalau perawat yg tau etika pasti dikonsulkan dl ke dokter jaga baru dr jaga konsul ke DSA yg merawat, padahal saya bayar umum tidak pakai asuransi, udh gtu uang dp jaminan dkembalikan lbh dri 2minggu smpai ditanganin 4x bru di transfer balik.padahal itu uang saya tp kesanya kaya ngemis minta2, parah banget pelayananya perasaan rs siloam lain g begini amat.

(Translated by Google) At first I didn't think of PCR in Siloam because the prices advertised online were much more expensive than other hospitals, but because the hospital I had booked (BMC Mayapada) no longer served packages resulting from H+1 and I had to fly the next day, I finally got up the courage to ask Siloam . It turned out to be informed by a very friendly officer that the H+1 package was available at an even cheaper price (Rp 900 thousand, without additional fees for doctor's statements). I was immediately served even though I was walk-in, because it was empty (9 am). Very friendly service, even helped navigate the eHac application and wrote a description that I needed quick results because I was leaving the next day. It turned out that the test results were out after maghrib on the same day and sent via email. The clerk also called to let me know. Extraordinary. There was a slight problem when taking the results because the results did not appear on the eHac, but don't worry because the results from the hospital also have a barcode for verification. Kudos to Siloam and hopefully we can maintain our service at an affordable price. Thank you. (Original) Tadinya tidak terpikir PCR di Siloam karena harga yg diiklankan online jauh lebih mahal daripada RS lain, tetapi karena RS yang sudah saya book (BMC Mayapada) tidak lagi melayani paket hasil H+1 dan saya harus terbang keesokan harinya, akhirnya memberanikan diri bertanya ke Siloam. Ternyata diinfokan oleh petugas yang sangat ramah bahwa tersedia paket H+1 dengan harga yang malah lebih murah (Rp 900 ribu, tanpa biaya tambahan untuk keterangan dokter). Saya langsung dilayani walaupun walk-in, karena memang sedang kosong (pukul 9 pagi). Pelayanan ramaaaaah sekali, bahkan membantu menavigasi aplikasi eHac dan menulis keterangan bahwa saya perlu hasil cepat karena akan berangkat keesokan harinya. Ternyata hasil tes sudah keluar setelah maghrib di hari yang sama dan dikirim melalui email. Petugas juga menelepon untuk memberi tahu. Luar biasa. Sewaktu pengambilan hasil ada sedikit masalah karena hasil tidak muncul di eHac, tetapi jangan khawatir karena di hasil dari RS juga terdapat barcode untuk verifikasi. Salut untuk Siloam dan semoga bisa mempertahankan pelayanan dengan harga yang terjangkau. Terima kasih.

(Translated by Google) This hospital is very strategically located and integrated with the mall. If you want a rapid test, the location is in the front area of ​​the hospital and you have to park the vehicle far at the back. Special hospital visitors who do not want to leave the building should park on the 10th floor and can also walk beside the building. The service process for the rapid test is that you have to fill out a form at the front desk and you are asked to wait to be called for a test. Good service but not fast even though the patient is only myself. (Original) RS ini sangat strategis tempatnya dan terintegrasi dengan mall. Jika anda mau rapid test, lokasinya berada di area depan rumah sakit dan anda harus memarkir kendaraannya jauh dibagian belakang. Khusus pengunjung RS yg tidak ingin keluar dari gedung sebaiknya parkir di lt.10 dan bisa juga jalan kaki disamping gedung. Proses pelayanan untuk rapid test adalah harus mengisi formulir di meja depan dan anda diminta menunggu untuk dipanggil test. Pelayanan bagus tapi kurang cepat padahal pasiennya hanya saya sendiri.

(Translated by Google) I requested an experienced doctor who thought he would be wow .. The money was over 900,000, just busy checking a, b, c ... but zero ... no results ... no solution to my problem at all ... DISAPPOINTED (Original) Saya request ke dokter yang berpengalaman dikirain bakalan waw.. Duit abis 900.000an cuma sibuk periksa a, b, c.. tapi nol.. ngga ada hasil.. ngga ada solusi tuk masalah saya sama sekali... KECEWA

Great service and nice doctor

If you want to wait for so long, this is the place

A bit pricey but excellent services. ☺☺☺👌👌👌

(Translated by Google) Giving incomplete swab test data, asked for complete data with the CT, the reason for the CS procedure is like that, please change the procedure like that is detrimental to many people, expensive but incomplete data, just move to another hospital (Original) Memberi data swab test tidak lengkap, di minta data lengkap dengan CT nya, alasan CS prosedurnya seperti itu, mohon untuk di rubah prosedur seperti itu merugikan orang banyak aja, mahal tapi data tidak lengkap, pindah k RS lain aja

(Translated by Google) 26 July 2020 The first treatment in the ER was quite agile and my father was helped. But what follows is not great. The IGD doctor, whose name is RI * O, insisted that my father's stomach was TUMORED, even though I had the info about a hernia because my father's doctor in Malaysia said it was a hernia, but Doctor Ri * o insisted on TUMOR and he said he would do a stomach photo. I asked whether the photo would show tumors? she said she didn't. Indeed, my father has a history of cancer and a colostomy in his stomach, but a doctor should not immediately say it is TUMOR without doing a CTSCAN first. After the photo came out, it said my father's intestines were widened because the wind inside could not come out. And doctor Ri * o still said to me, 'This mother is not a hernia .. this is a tumor' and I said earlier that she said from the photo there was no visible tumor, right? He didn't, but this father's stomach had a big lump. Then I was informed so that my father would be operated on immediately and if there was a tumor a new hole would be made in the stomach and the hole that was made did not work and this was also conveyed by the digestive surgeon Sjai ** l. I object because the CTSCAN hasn't been done, why are you rushing the operation? and make the patient and family panic with the diagnosis only from the outside without doing a Ctscan to see the condition in my father's stomach, moreover the cost is large and does not include medicines and rooms etc .. Then I talked to doctor Ri * o and I blg I want to do a CTSCAN first before the operation because with this it will be seen whether there is a tumor or cancer .. Ri * o at first objected to him that the Ctscan fee was expensive and it would take much longer, especially my father's condition is good for OPERATION. I still insisted on asking for CTSCAN and I will pay! With an unhappy tone, Doctor Ri * o agreed and said that the patient would be given 2x24 hours until the operation. The next day CTSCAN and evening the results came out .. Praise God there is no physical tumor that Ri * o said or cancer. And clearly written it was HERNIA. (Hello Doctor Ri * o who insisted on saying this is TUMOR, can you say HERNIA?) Be careful if you seek treatment at Siloam Bogor, don't believe and follow the doctors there. There must be a second opinion. And before paying, check carefully the fees because I almost paid CTThorax 2 million more even though it was already included in the Swab + CTThorax 1 million package ... Praise God we moved to Bogor Hospital with BPJS and now we have returned home, the service at Bogor Hospital is good and steady. We hope that Siloam Bogor Hospital will be even more professional so that there is no more such thing. Hopefully the ER Ri * o doctor will be more careful in providing a diagnosis and thank you for the initial treatment. (Original) Tgl 26 July 2020 Penanganan pertama di IGD cukup gesit dan papa saya terbantu . Tetapi selanjutnya tidak bagus . Dokter IGD namanya RI*O itu ngotot kalau perut papa saya TUMOR, padahal saya sudah info itu Hernia krn dokter papa saya di malaysia sudah bilang itu Hernia, tapi Dokter Ri*o ngotot TUMOR dan katanya dia akan melakukan Photo perut . Saya tanya apakah dengan photo akan terlihat ada Tumor ? dia bilang tidak keliatan. Memang papa saya ada riwayat kanker dan ada kolostomi di perutnya tapi seharusnya seorang dokter jangan langsung bilang itu TUMOR tanpa melakukan CTSCAN dulu. Setelah hasil photo keluar katanya usus papa saya melebar krn angin didalam tidak bisa keluar . Dan dokter Ri*o tetap bilang ke saya ‘ Ibu ini bukan Hernia ..ini Tumor ‘ dan saya bilang tadi katanya dari photo tidak keliatan ada Tumor kan? Dia blg tapi perut bapak ini ada benjolan besar . Lalu saya diinfo agar papa saya segera dioperasi dan jika ada tumor akan di buat lubang baru di perut dan lubang yg ada di buat tak berfungsi dan Hal ini juga di sampaikan oleh dokter bedah digestif Sjai**l. Saya keberatan krn belum dilakukan CTSCAN kenapa buru2 operasi? dan membuat pihak pasien dan keluarga panik dengan diagnosa hanya dari luarnya tanpa melakukan Ctscan untuk melihat kondisi dalam perut papa saya, apalagi biayanya besar dan belum termasuk obat2an dan kamar dll.. Lalu saya bicara dgn dokter Ri*o dan saya blg saya mau dilakukan CTSCAN dahulu sebelum operasi krn dgn hal itu akan terlihat apakah ada tumor atau kanker ..Ri*o awalnya keberatan dia blg biaya Ctscan mahal dan akan makan waktu lebih lama lagi apalagi kondisi papa saya ini bagus untuk OPERASI. Saya ttp ngotot minta CTSCAN dan saya yg akan bayar! Dengan nada tidak senang dokter Ri*o setuju dan bilang bahwa pasien akan di kasih waktu 2x24 Jam sampai operasi. Besoknya CTSCAN dan sore hasilnya keluar .. Puji Tuhan tidak ada Tumor sprti yg Ri*o bilang atau Kanker . Dan tertulis jelas itu HERNIA. (Hallo Dokter Ri*o yang ngotot bilang ini TUMOR kog bilangnya HERNIA bu ? ) Hati2 ya berobat di Siloam Bogor jangan percaya dan mengikuti dokter disana. Harus ada second opinion. Dan sebelum bayar cek dengan teliti biaya2 krn saya hampir membayar CTThorax 2 juta lebih padahal itu sudah masuk paket Swab+CTThorax 1 juta.. Puji Tuhan kami pindah ke RSUD Bogor dengan BPJS dan sekarang sudah pulang ke rumah, pelayanan di RSUD Bogor bagus dan mantap. Kami harap RS Siloam Bogor lebih profesional lagi supaya tidak ada hal seperti ini lagi. Semoga dokter IGD Ri*o lebih berhati2 dalam memberikan diagnosis dan Terima kasih untuk penanganan awalnya.

(Translated by Google) Maybe it's because I am used to being discussed with other hospital staff, so when I first came to this hospital I met one of the employees at the hospital's radiology who was tasked with making a MRI agreement. even though I want MRI to pay privately, not for free ... (Original) Mungkin karena saya terbiasa selalu diramahin sama pegawai RS lain, jadi ketika pertama kali ke RS ini lgsg ketemu sama salahsatu pegawai (cwe) di radiologi RS ini yg tugas bikin perjanjian MRI jutek, saya lgsg ragu sm pelayanannya, sampai saya ga jadi MRI disana.. padahal saya mau MRI bayar pribadi, bukan gratis..

My wife was diagnosed with appendicitis and had to go surgery and inpatient for 3 days. The procedure was quick and easy, waiting whole day for insurance confirmation. The hospital was built 2 years ago, so everything is looks new and clean. I got Deluxe room, its okay but doesnt have windows and the bathroom looks never cleaned up, probably due to low occupancy of the hospital. Had to go through isothermal and PCR Test before surgery starts, once PCR results done, we were moved to other room, turns out the first room was used for holding room until our test came back. The hospital consists of three level, first for admin and ICU, second for inpatient rooms, third for outpatient, operating room, lab and others. The parking was far in the back of building while the lobby is in the front, back and forth to the car park is tiring, good thing they have free valet parking but i never trust the valet. The nurses was nice but lack of coordination between them, especially during shift change. I was told to move to another room at 6am, i follow up the nurse at 9am, 11am and last at 2pm and finally we moved to new room. Discharge process also take some time but it was insurance fault, not hospital. Doctor was also good, great when informing the problems, dr. Leo, SpBedah Last thing, wifi sucks!it doesn't have internet connection. Telkomsel has great reception but XL was bad.

Very unprofessional service, doesn't have clear SOP. Confusing. Went here only for swab test. How they manage the queue was terrible, even we already had appointment 1 day before.

Pelayanan kurang gesit bagi pasien yg urgent mmg membutuhkan perawatan,sy janjian sm dr.slamet jam.8 disuru dtg tp sy dtg jam.9 dokter blm dtg dan kami disuru tgu sampai entah kapan waktunya. Sementara ibu sy sdh sakit membutuhkan pertolongan dokter,sampai 1jam dokter blm sampai juga,sy bolak balik ke perawat tnya katanya masih di jalan dokternya,sy tnya rumahnya dimna dibogor jg apakah dr rumah dokter ke rs itu membutuhkan waktu berjam2 untuk sampai ke rs😌

(Translated by Google) The security guard is arrogant, not friendly at all, not professional (Original) Satpamnya sombong, gak ramah sama sekali, gak profesional

(Translated by Google) The most powerful hospital in Indonesia... The phone number cannot be contacted... does not update the patient's condition and lab results to the family if not contacted. While the number can't be contacted... WA to nurse is not responding... understandable when it's currently overloaded.. but at least not for days without informing the patient's condition... while wanting to follow up is difficult... The patient asks.. already 7 days of treatment there is no improvement... what is the solution? The only answer is "Just pray." (Original) Rumah Sakit paling hebat di indonesia... No telp tdk bs dihubungi... tidak update kondisi dan Hasil Lab pasien ke pihak keluarga apabila tidak dihubungi. Sedangkan nomor tidak bs dihubungi... WA ke suster tidak di respon... bs dimengerti ketika saat ini mmg overload.. tp setidaknya gak sampe berhari hari tidak mengabari kondisi pasien.. sdgkan mau di follow up susah... Pasien menanyakan.. sdh 7 hari dirawat tidak ada perbaikan... apa solusi nya ? Cuman jawab nya "Berdoa saja.."

(Translated by Google) Don't expect a call to this hospital, don't expect it to be picked up, for the past few days I happened to want to call Siloam to ask for an antigen swab.. it was never picked up, I also made a phone call before, it didn't pick up either . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . (Original) Telpon ke rs ini jangan harap bisa diangkat, udah beberapa hari ini kebetulan mau tlpon siloam buat tanya swab antigen.. ga pernah diangkat, dulu juga pernah tlpon, ga diangkat juga 😅

(Translated by Google) In my opinion, Siloam Hospital is a strategically located hospital and has very good service, starting from the hospital staff who were so friendly and patient to explain the procedures I had to do then the very detailed cleanliness of the hospital even the toilets were really comfortable especially for doctors and nurses he is so communicative and friendly to patients and their families... Highly recommended for advice from me if you want to entrust your health needs to this hospital... Always success, hopefully it can be maintained for the quality of its services so far (Original) Menurut saya Rs siloam adalah RS yang strategis secara lokasi dan memiliki pelayanan yang sangat baik mulai dari staf RS yang begitu ramah dan sabar untuk menjelaskan prosedur² yang harus saya lakukan lalu kebersihan RS yang sangat mendetail bahkan sampai toiletnya pun betul² nyaman apalagi untuk para dokter dan perawat nya begitu komunikatif dan ramah terhadap pasien dan keluarga pasien... Sangat recommended untuk saran dari saya jika kalian ingin mempercayakan kebutuhan kesehatan kalian kepada rumah sakit ini... Sukses selalu, semoga dapat dipertahankan untuk kualitas pelayanan nya selama ini 🤗🤗🤗

(Translated by Google) The hospital is clean, the administrative system in the outpatient clinic is good by the system (the queue is on the screen including the queue to enter the doctor's consul room, so there is no need to go back and forth to ask the nurses "is that your number?") 😀👍 nurse and doctor services while inpatient are also good and friendly, emergency services are good, parking for the hospital building is free ... 🙏🏻 Overall ok, it just seems that it needs additional nursing personnel so that patient assistance is even better. Almost 1 hour we waited just to be picked up for room transfer) :) (Original) RS bersih, sistem administrasi di poli rawat jalan bagus sudah by system (antrian ada di layar termasuk antrian masuk ruang konsul dokter loh, jadi ga perlu bolak balik nanya suster "udah nomor brp sus?") 😀👍 pelayanan perawat dan dokter saat rawat inap juga baik dan ramah, pelayanan IGD baik, parkir gedung RS gratis... 🙏🏻 Overall ok, hanya sepertinya perlu penambahan personil perawat agar pendampingan pasien lebih baik lagi. Hampir 1 jam kami menunggu hanya untuk dijemput buat transfer ruangan) :)

(Translated by Google) Yesterday I had an experience that in my opinion was uncomfortable to seek treatment at RS Siloam Bogor. When I first entered the RS, there were no 3 magic words when I arrived, the front staff only saw me and there was no greeting or greeting until I said it. "This I went straight to the 3rd floor. From the temperature check I was told to go to the 3rd floor. When I went up to the 3rd floor I was told to go down to the ground floor. I didn't accept it, so I stayed on the 3rd floor. Waiting for the doctor was quite a long time around. room 19 is just me and waiting for the medicine for a long time, my medicine is not concocted and the hospital is the patient waiting only for me. very many patients. (Original) Kemarin saya memiliki pengalaman yang menurut saya tidak nyaman berobat di rs Siloam Bogor. Awal masuk di rs ini tidak ada 3 magic word saat saya datang staff depan hanya melihat saya saja dan tidak ada salam ataupun sapa sampai sedengan saya mengucapkan. "Ini saya langsung ke lantai 3 yaa. Dari cek suhu saya pun disuruh ke lantai 3. Saat saya sudah naik kelantai 3 disuruh turun utk ke lantai ground. Saya tidak terima jadinya saya tetap untuk di lantai 3. Menunggu dokter pun cukup lama pdhl disekitar ruang 19 hanya saya saja dan menunggu obat pun lama pdhl obat saya tidak ada racikan dan rumah sakit itu pasien menunggu hanya saya saja. Saya beberapa kali pernah datang ke Siloam Karawaci dan pelayanan para staff sangat melakukan 3 magic word dan penangannya sangat cepet pdhl waktu itu sangat banyak pasien.

(Translated by Google) The service here is BAD. Because if you want to make an appointment with a doctor, you can't be certain about the queue number. You have to come to get their queue number alias re-register their language. And then came again for control with the doctor. Very impractical. I have submitted complaints like this many times either through the suggestion box or social media, but there has been no serious response. I said there was no serious response because the changes only occurred for the 4 appointments I made. This means that in 4 times I got the confirmation number of the queue via telephone. No need to come for re-registration. But today, according to the Bogor Siloam Hospital staff, I got number 3, suddenly changed to number eleven. Their explanation was because if you wanted to get the initial number you had to re-register. Why did you go back to the old system. Strange system for making doctor's appointments. Really disappointed. (Original) Pelayanan di sini BURUK. Karena kalau mau bikin janji sama dokter, Anda tidak bisa dapat kepastian nomer antrian. Anda harus datang untuk ambil nomer antrian alias registrasi ulang bahasa mereka. Dan kemudian datang lagi untuk kontrol dengan dokternya. Sangat tidak praktis. Keluhan seperti ini sudah saya sampaikan berkali kali baik lewat kotak saran ataupun media sosial, namun tidak ada tanggapan serius. Saya katakan tidak ada tanggapan serius karena perubahan terjadi hanya untuk 4 kali appointment yang saya buat. Artinya dalam 4 kali itu saya mendapat kepastian nomer antrian via telpon. Tidak perlu datang untuk registrasi ulang. Tapi hari ini saya yang menurut petugas rumah sakit siloam Bogor dapat nomer 3, tiba-tiba berubah dapat nomer sebelas. Penjelasan mereka karena kalau mau dapat nomer awal ya harus registrasi ulang. Lha kok balik ke sistem lama. Sistem yang aneh untuk membuat janji temu dengan dokter. Sungguh kecewa.

(Translated by Google) Clean cool beautiful (Original) Bersih sejuk indah

Profesional dan friendly Doctor and nurse

ER team, Great! 👍, appreciate for treatment and support during emergency.

I had bad experience with 3rd Fl. Nurse Station who works without good manner & services.

Best for MCU test in town, excited and feel comfort with their best hospitality💯

Very kind & friendly staff. The Doctors are very credible

Best hospitals in Bogor City. International Standard Quality 👍👍👍

Easy parking - free valet service (except Sunday), easy access, good service, clean, and friendly staff. The doctors are also qualified, and relatively on time..

Nice hospital. Clean and tidy with very friendly nurses and doctors

New hospital at bogor center City, merge hospital and supermarket .. still many empty space available here

Ok

good health services....

Pelayanan perawat di Nurse Station lt 3 sangat buruk. Saya tgl 21 Nov ke Siloam Bogor untuk appoinment dgn drg Jessica jam 12.00 dgn no antri JW009, tapi saya cancel karena pelayanan kasar dan tidak sopan dari perawat di Nurse Station lt 3 (Mohon maaf, saya tidak bermaksud SARA, tapi ciri2 orangnya berjilbab & agak gemuk). Sayang sekali ya brand Siloam, , kualitas dokter & infrastrukturnya jadi jelek karena tidak dibarengi dgn kualitas layanan perawatnya yg bagus.

Pelayanannya parah, hari ini saya rapid test. Ngantrinya ga diatur, pas lagi banyak yang mau tanya ga ada yang jaga. Ambil darah jam 1, janjinya 2 jam bisa ambil hasil, nyatanya sampe jam 5 masih belum bisa diambil. Mending ke yang lain aja, staffnya irresponsible,

Ini segini banyaknya complain IDI dan persatuan rumah sakit indonesia ga ada yg mampir kah buat ngecek??

Dokter anaknya ok & informatif. Setiap obat dijelaskan dg detil sebelum dikasi ke pasien. Sayangnya yg di bogor ini hanya bpjs ketenagakerjaan, bukan bpjs kesehatan

(Translated by Google) Service is slow and wordy, just for the payment queue One person can take 20 minutes, what a mess !!!! (Original) Pelayanan lambat dan bertele2, untuk antrian pembayaran saja Satu orang bisa memakan 20 menit, what a mess!!!!

(Translated by Google) Fast service, clean and comfortable place ... (Original) Layanan cepat, tempat bersih dan nyaman...

(Translated by Google) Sorry for the fact that the hospital is clean and supportive, but maybe in the future, only input can be more able to give advice to patients, not being stuck with business, expensive rates. Hopefully in the future rs.siloam can get better again from all lines of success always (Original) Maaf untuk dari segi rumah sakitnya bersih dan menunjang tapi mungkin kedepannya sekedar masukan lebih bisa memberi saran kepada pasien bukan terpaku dengan bisnis, tarif mahal. Semoga kedepannya rs.siloam bisa menjadi lebih baik lg dari semua lini sukses selalu

(Translated by Google) Bad service, unprofessional. I queued number 3 but it was interrupted (Original) Jelek pelayanannya, tidak profesional. Saya antrian nomor 3 tapi diselak dong ckckck

(Translated by Google) I am not satisfied with the call center service, it is very difficult to contact to pay attention. In order to add an alternative telephone number so that all clients can be served as best as possible. (Original) Saya kurang puas dengan pelayanan call center sangat susah dihubungi utk diperhatikan. Agar menambahkan nomor telp alternatif agar semua klien bisa di layani sebaik mungkin.

(Translated by Google) Located around the Bogor Botanical Gardens and near accommodation facilities and shopping malls. During the Covid19 pandemic, you can test 'drive thrue' and in site. (Original) Lokasi di sekitar Kebun Raya Bogor dan dekat fasilitas akomodasi dan shoping mall. Saat pandemik Covid19 ini bisa test secara 'drive thrue' maupun in site.

(Translated by Google) How come the hospital service is like this? (Original) Rumah sakit pelayanan nya kok gini?

good to visit to this hospital for this pandemic situation.

(Translated by Google) I had a rapid test last week around 15.30. The registration and blood collection process is quite fast, less than 15 minutes. At around 20 o'clock in the evening I intend to take the results because I have to bring it tomorrow morning. Somehow, my test results are not there. After several questions, I finally got the result about 50 minutes later. I asked, "if the process just now was reprinting the results, why did it take so long, I waited almost 1 hour?" The clerk replied, "because the job is not just printing". Wow, an unexpected answer for officers in the service sector. The short answer changed my positive impression of the initial quick process to a less good one and made me rethink my second visit and so on. Perhaps the officer was tired of working all day and had no intention of prolonging the process. But it would be better if in the future we can provide faster service and choose good answers to customer questions. (Original) Saya rapid tes sepekan lalu sekitar jam 15.30. Proses pendaftaran dan pengambilan darahnya cukup cepat, kurang dari 15 menit. Malamnya jam sekitar jam 20 saya bermaksud ambil hasilnya karena harus saya bawa besok pagi. Entah bagaimana, hasil tes saya tidak ada. Setelah beberapa kali bertanya, akhirnya saya mendapat hasil sekitar 50 menit kemudian. Saya bertanya, "jika barusan prosesnya adalah mencetak ulang hasilnya, kenapa sangat lama, hampir 1 jam saya menunggu?" Petugasnya pun menjawab, "karena kerjaannya ga hanya ngeprint aja". Waw jawaban yang tidak saya duga untuk petugas di bidang jasa pelayanan. Jawaban singkat tersebut mengubah kesan positif saya terhadap proses awal yang cepat menjadi kurang baik dan membuat saya berfikir ulang untuk melakukan kunjungan kedua dstnya. Mungkin petugas tersebut sudah lelah bekerja seharian dan tidak bermaksud memperlama proses tersebut. Tapi alangkah lebih baik jika kedepannya dapat memberikan layanan yang lebih cepat dan memilih jawaban yang baik atas pertanyaan customernya.

(Translated by Google) Rapid Test Here Rp. 150 thousand (Original) Rapid Test Disini Rp. 150rb

(Translated by Google) To the emergency room. Use insurance .. Outside the door many people who are queuing up to take the Covid Rapid Test 19 .. Alhamdulillah may go home (Original) Ke IGD doang. Pake asuransi .. Diluar pintu banyak Masyarakat yg sedang antri ikut Rapid Test Covid 19.. Alhamdulillah boleh pulang

(Translated by Google) Binggo is in bad service, asking for extra blankets until the sun does not arrive without any explanation. (Original) Pelayanannya parah binggo, minta extra selimut sampai matahari terbit tak kunjung tiba tanpa ada penjelasan.

(Translated by Google) Very nice (Original) Bagus

(Translated by Google) Clean hospital (Original) Rumah sakit bersih

(Translated by Google) The first time I came here, what I experienced was that the service was very unsatisfactory ... employees were not friendly ... when I planned to want an MRI at this hospital ... finally another hospital was cr (Original) Pertama kali ke sini, yg saya alami Pelayanannya sangat tidak memuaskan..karyawan tidak ramah..padahal sy rencana pengen MRI di RS ini...akhirnya cr RS lain

(Translated by Google) Just found out the service is not good enough for all the employees (Original) Baru tau ya pelayanannya kurang baik jutek semua karyawannya

(Translated by Google) Free on-demand agreement hours. Stay tuned (Original) Percuma ada jam perjanjian lewat aplikasi. Tetap lamaaaaaaaa

(Translated by Google) Orthopedic doctor P.S. very unfriendly and don't care for patients. The patient consulted but did not provide any solution. Come on, how to communicate again. (Original) Dokter ortopedi inisial P.S. sangat tidak ramah dan tidak peduli dengan pasien. Pasien konsultasi namun tidak memberi solusi apapun. Ayo diperbaiki lagi cara berkomunikasinya.

Good hospitals

High quality hospital in Bogor. Clean and tidy, with so much painting about Bali.

Terima kasih telah menerima ibu saya untuk ct scan rujukan dari RSUD thanks

Pelayanan cepat, perawatnya juga ramah

(Translated by Google) A clean, quality hospital, and very satisfying service (Original) Rumah sakit yang bersih, berkualitas, serta pelayanan yang sangat memuaskan

Pelayanannya oke...fasilitas juga lengkap dibanding RS lain...

(Translated by Google) Sae (Original) Sae

(Translated by Google) The worst Siloam I've ever been to, the hotline is always busy, the queue management is not good and the service is not responsive. (Original) Siloam terburuk yang pernah saya datangi , hotline selalu sibuk , managemen antrian yang kurang baik & pelayanan yg kurang responsif.

Dokter & tenaga medis sangat ramah. Pelayanan farmasi jg cepat,

(Translated by Google) 2nd Vaccine (Original) Vaksin ke2

(Translated by Google) Yesterday I asked for the number of the isolation officer/isolation room but was given an unregistered number, how about this. Even though I asked for a number to update my husband's health problems (Original) Kemaren saya minta nomor petugas isolasi/ruang isolasi tapi di kasih nomor yang tidak terdaftar, bagaimana ini. Padahal saya minta nomor untuk update masalah kesehatan suami saya

(Translated by Google) Siloam hospital with the worst service (Original) Siloam hospital dengan pelayanan terburuk

(Translated by Google) My family and I joined the self-isolation package at home from RS Siloam Bogor. It is very helpful when it is difficult to get direct treatment at the hospital in the midst of this pandemic. Thank you to Sister Ratih, Sister Kristi who doesn't get tired of encouraging our family even though it's only on the phone every day. Thank you to Dr. Edwin for the very detailed consultation and don't hesitate to give a re-consultation via zoom. Thank you to Ms. Siska who helped coordinate here and there. Thank you Siloam Hospital (Original) Saya dan keluarga ikut paket isolasi mandiri di rumah dari rs siloam bogor. Sangat membantu sekali disaat kesulitan mendapatkan perawatan langsung di rumah sakit ditengah pandemi ini. Terima kasih untuk suster ratih, suster kristi yg tidak Bosan memberi semangat untuk keluarga kami walaupun hanya melalui tlp setiap hari nya. Terima kasih untuk dr Edwin atas konsultasi yang sangat mendetail dan tidak segan memberi konsultasi ulang via zoom. Terima kasih untuk mbak siska yang membantu koordinasi kesana kemari. Terima kasih rumah sakit siloam

(Translated by Google) PCR next day.. but the results are not yet available after 32 hours maybe more.. I thought it would be faster than other places.. the Siloam class is not professional in handling (Original) PCR next day.. tapi hasilnya belum ada setelah 32 jam mungkin lebih.. dikirain bakal lebih cepet dibanding tempat lain..sekelas siloam ga proffesional penanganannya

(Translated by Google) The service is very long, the registration employee only has 1 period (Original) Pelayanannya lama bgt, pegawai registrasi masa cuma 1

(Translated by Google) waiting line is not clear. I have registered for rapid at 13, it can't be said because it's full. told to be at 2, it said it was full again, it had to be at 4. it said it could come in, it was still 2 o'clock. And it's almost 4 o'clock and there's no clarity on anything. the officers are not well trained. REALLY REALLY NOT RECOMMENDED. (Original) waiting line ga jelas. udh daftar buat rapid jam 13 dibilang ga bisa karena penuh. disuruh jam 2, taunya dibilang penuh lg harus jam 4. katanya bisa masuk tetep jd jam 2. dan ini udh hampir jam 4 blm ada kejelasan apa apa. petugasnya not well trained. REALLY REALLY NOT RECOMMENDED.

(Translated by Google) Very slow and irregular when I did a rapid test on June 24, 2021 (Original) Sangat lambat dan tidak teratur sewaktu saya rapid test tgl 24 juni 2021

(Translated by Google) The HP part registration application cannot be filled (Original) Aplikasi oendaftaran bagian HP gk bisa diisi

(Translated by Google) Siloam hospital bogor city branch.. siloam has many branches and is quite famous.. good and good service.. strategically located on the main road of bogor city.. (Original) Siloam hospital cabang kota bogor.. siloam banyak cabang nya dan cukup terkenal.. pelayanannya baik dan bagus.. letaknya strategis di jalan utama kota bogor..

(Translated by Google) Asset management (Original) Aset management

(Translated by Google) Clean (Original) Bersih

(Translated by Google) The registration process becomes a bottleneck when making an appointment with a doctor / therapist. Because you can't predict the long queue or not. So it is not clear how many minutes the patient should come before the appointment time. If the calculations are not correct, the doctor / therapist will immediately move to the next patient. (Original) Proses pendaftaran jadi bottleneck saat janjian dengan dokter / terapis. Karena nggak bisa prediksi antrian panjang atau tidak. Jadi kurang jelas pasien harus datang berapa menit sebelum jam janjian. Kalau perhitungan nggak tepat, dokter / terapis keburu pindah ke pasien selanjutnya.

Good hospital

(Translated by Google) The doctor is okay, but the queue at the outpatient clinic is crazy. There are only 2 officers, who are called only registration and personal payments continue, payment with insurance is not called until waiting 1 hour and must alert the officer first then call (Original) Dokternya oke, tp antrian di poliklinik rawat jalan nya gila. Petugasnya cuma ada 2, yg dipanggil hanya pendaftaran dan pembayaran pribadi terus, pembayaran dgn asuransi gak dipanggil-panggil sampe nunggu 1 jam dan harus negur petugas dulu baru dipanggil

(Translated by Google) Good service (Original) Pelayanannya bagus

(Translated by Google) Always have a good experience when you come to Siloam Bogor Hospital. The care from the doctors and nurses was really good. Prices given for such good quality of care are not as expensive as other hospitals. Keep a good work, Siloam! (Original) Selalu punya pengalaman baik saat datang ke RS Siloam Bogor. Perawatan dari dokter dan susternya baik banget. Harga yang diberikan untuk kualitas perawatan sebagus itupun gak semahal rumah sakit lainnya. Keep a good work, Siloam!

(Translated by Google) Serving the swab test on Saturday Sundays (Original) Melayani swab test di hari Sabtu minggu

Alur yg jelas, good doctors, all the staffs are courteous.

Very good hospital services with nice & professional staff and doctors. Two thumb up 👍👍👍

Always a nice experience here. Everything is splendid.

First experience was impressive. Very friendly services. Clean and tidy.

I have a very bad experience this afternoon with the registrastion staffs. They work like robot, not helping at all. No friendly smiles. Just flat face, like a robot. If i could rate lower tham 1 star, i would.

Good services and experience! So happy under supervision of Dr. David (surgery), Dr. Nicholas (internist), and Dr. Charles King (radiology). Stay healthy!

good service and experience,their doctors and medical staff are friendly and very informative for explaining the patient's condition thank you

Good service, but waiting so long in the pharmacy..

First time here in Siloam Bogor, taking my kids to pediatrician . Excellent services from all the staff. Great customer experience.

Good service, clean and complete facilities. Siloam is always our primary preference for family health care services!

Best hospital in town.. perfect service and quick response..

the doctor is friendly and helpful. Thank you Siloam Hospital Bogor

Dr Leo and Dr Leny is a very kind and attentive to my son. They explained things very carefully and details. Thanks for putting such a great care 🙏