Siloam Clinic Gading Serpong image

Siloam Clinic Gading Serpong

Hospital

😠 Once registered my mother to the dentist here, the doctor was rude and very disrespectful, my father was complaining about the BPJS registration problem which was not transparent, when he accidentally slammed the door when people were talking, why are you using BPJS and he's a doctor, so he pretend... People often mention saya, service, BPJS, queue, clinic, doctor, tidak, hari, sudah, friendly,


Address

Ruko 5th Avenue, Jl. Gading Serpong Boulevard No.36 Blok A, Pakulonan Bar., Kec. Klp. Dua, Kabupaten Tangerang, Banten 15810, Indonesia

Website

www.instagram.com

Contact

+62 21 55681355

Rating on Google Maps

4.10 (100 reviews)

Open on Google Maps

Working Hours

  • Tuesday: 9β€―am to 7β€―pm
  • Wednesday: 9β€―am to 7β€―pm
  • Thursday: 9β€―am to 7β€―pm
  • Friday: 9β€―am to 7β€―pm
  • Saturday: 9β€―am to 3β€―pm
  • Sunday: Closed
  • Monday: 9β€―am to 7β€―pm

Featured Reviews


Frequently mentioned in reviews: saya (22) service (22) BPJS (15) queue (14) clinic (14) doctor (13) tidak (12) hari (12) sudah (10) friendly (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Abdiel A. 1 year ago on Google
    (Translated by Google) Once registered my mother to the dentist here, the doctor was rude and very disrespectful, my father was complaining about the BPJS registration problem which was not transparent, when he accidentally slammed the door when people were talking, why are you using BPJS and he's a doctor, so he pretends to be like that ? I didn't mention the name, but the doctor is a young man, it's a shame, if you can't maintain ethics, you don't have to be a doctor, just be a thug. Honestly, I rarely write comments like this, but this is because it's too rude to be rude, so I was forced to write this review, please reprimand and correct the ethics. Update now, I am the one who came here without BPJS, when I arrived I was still taking a break, then when the registration opened, instead of being sorted by arrival, I just liked it, as a result, 2 queues were grabbed. Good skli management (Original) Pernah daftarin ibu ke dokter gigi sini, dokternya kurang ajar dan sangat gak sopan, bapak saya lagi komplain masalah pendaftaran bpjs yang tidak transparan, masa dia sengaja banting pintu pas org lg bicara, apa krna pake bpjs dan dia dokter jadi sok-sokan gitu ya? Saya gak sebut nama tapi dokternya cow masih muda, sangat disayangkan, kalo gak bisa jaga etika gak usah jadi dokter, jadi preman saja. Jujur saja saya jarang tulis komentar yang seperti ini, tp ini krna sudah kelewatan kurang ajarnya jadi saya terpaksa tulis review ini, mohon ditegur dan dibenerin etikanya. Update skrng saya sndri yg kesini tanpa bpjs, pas saya dtng masih istirahat, terus waktu buka pendaftaran bukannya diurut scra kedatangan malah suka-suka aja, alhasil diserobot 2 antrian. Bagus skli manajemennya
    12 people found this review helpful πŸ‘

  • 5/5 NHB 5 years ago on Google β€’ 253 reviews
    Very fast and profesional service for BPJS
    4 people found this review helpful πŸ‘

  • 5/5 Irvan Aulia R. 4 months ago on Google β€’ 406 reviews
    As told by people, you have to prepare patiently before coming here, but the health workers on duty have worked very optimally. Arrive at 9 o'clock, when you open it, immediately fill in the list, be called in line at 9.05, then at 9.20 you will be called by a doctor, wait for the medicine at 9.30, I wish the health workers good health and success.
    1 person found this review helpful πŸ‘

  • 2/5 Lusi L. 3 years ago on Google β€’ 21 reviews
    The service is waiting, so the queue is long. My queue was interrupted and the queuing system is chaotic, when asked how long it will take, instead of giving an estimate, but instead blaming consumers on. Doctor is friendly, but others are not friendly.
    5 people found this review helpful πŸ‘

  • 1/5 Vina H. 5 months ago on Google β€’ 5 reviews
    Bad service, bad administration, taking the online queue is also useless and still asked to queue again. Highly not recommended for first level faskers
    5 people found this review helpful πŸ‘

  • 5/5 ii s. 1 year ago on Google
    (Translated by Google) Thanks to dr. Olivia who is very welcome, friendly, detailed in providing services, I hope the clinic can open practice on Sundays too (Original) Thanks to dr. Olivia yg very welcome, ramah, detail memberikan pelayanan, semoga klinik bsa buka praktek dihari minggu juga ya
    4 people found this review helpful πŸ‘

  • 4/5 Howard C. 1 year ago on Google β€’ 146 reviews
    Comprehensive and professional service
    1 person found this review helpful πŸ‘

  • 5/5 Elya M. 1 year ago on Google β€’ 4 reviews
    Excellent service and perfect treatment.Thank's doc...
    3 people found this review helpful πŸ‘

  • 3/5 Yudi H. 1 year ago on Google
    (Translated by Google) Clean, cool, comfortable clinic Pretty good service It's just that if the consul takes the medicine, you have to go back the next day again and again Then if you want to extend the letter, the npjs can't be together with the doctor's consul So back and forth.. I just moved to this health facility before it was in bsd In BSD, it's not like that, the consul can extend the letter, he can get medicine directly that day too How about siloam, the management is weird.. Narrow shop parking lot and little space (Original) Klinik bersih sejuk nyaman Pelayanan cukup baik Hanya saja kalo konsul ambil obatnya masa harus esok hari balik lg bolak balik Trus kalo mau perpanjang surat npjs tdk bs berbarengan dgn konsul dokter Jadi bolak balik..sya baru pindah ke faskes ini tdnya di bsd Di bsd ngga demikian konsul bs perpanjang surat bs dpt obat langsung hari tuu jg Gmn sii siloam manajemen nya aneh.. Parkiran ruko sempit dan sedikit space
    3 people found this review helpful πŸ‘

  • 5/5 natalia s. 4 years ago on Google
    (Translated by Google) The service is friendly, alert and cooperative. The clinic is also clean and neat. Can use BPJS & insurance. Thank you ❀️ (Original) Pelayanannya ramah, sigap dan kooperatif. Kliniknya juga bersih dan rapi. Bisa pakai bpjs & asuransi. Terimakasii ❀️
    3 people found this review helpful πŸ‘

  • 1/5 Persada 2 years ago on Google
    (Translated by Google) the service is not good, not welcome, I have been going back and forth to this clinic for 2 days and it is not served, immediately refused treatment on the grounds that the patient is vaccinating, from morning to evening, from afternoon to morning, even though I am seriously ill and need treatment , bad service (Original) pelayanan nya tidak bagus,tidak welcome,saya sudah 2 hari bolak balik ke klinik ini tidak dilayani,langsung ditolak untuk berobat dengan alasan sdang vaksin pasien,dri pagi suruh ke sore,dri sore suruh ke pagi,padahal saya sudah sakit parah dan btuh berobat,bad service
    3 people found this review helpful πŸ‘

  • 5/5 Jasa Sewa A. 1 month ago on Google β€’ 135 reviews New
    Ok sio πŸ‘
    1 person found this review helpful πŸ‘

  • 5/5 Bunda B. 5 years ago on Google
    (Translated by Google) Sister "is friendly to all good jobs (Original) Suster"ny ramah semua good jobπŸ˜€
    2 people found this review helpful πŸ‘

  • 5/5 Haliman S. 1 month ago on Google β€’ 130 reviews New
    Service and treatment are very friendly and good

  • 5/5 Uncle Ali L. 3 months ago on Google β€’ 24 reviews New
    Good and fast service from the front office staff, nurses and pharmacists. Self-pay and BPJS are treated equally well. Doctor Ivan (general) is friendly and agile. The room is clean and comfortable. However, the clinic is in a single shophouse, with limited waiting space, so when there are too many patients, the room becomes full and some have to stand. Hopefully in the future the Siloam Clinic will occupy a larger building.
    1 person found this review helpful πŸ‘

  • 5/5 Imelda S. 1 year ago on Google β€’ 19 reviews
    Mantabbb...
    1 person found this review helpful πŸ‘

  • 5/5 Ruth S. 1 year ago on Google β€’ 5 reviews
    Good service, lovely staff
    1 person found this review helpful πŸ‘

  • 5/5 Miza H. 5 months ago on Google β€’ 3 reviews
    The general practitioners and nurses are nice and friendly... giving referrals is also easy. The clinic is also very clean. But as for dentists, it's really difficult here because the quota is too small, people can queue up from 5am in the morning, I've already written the queue, I went back and forth many times and couldn't get it, until finally I was lazy... I hope the quota can be increased further.
    1 person found this review helpful πŸ‘

  • 5/5 Michael Hartanto L. 2 years ago on Google
    (Translated by Google) Doctor Olivia, the nursing team, and the pharmacist were very friendly and explained in detail. Very satisfying, but not with the facilities. Yesterday I was there there was a leak in the hallway, and this morning the entrance door was broken (locked), even after being able to enter there was still a leak. (Original) Dokter Olivia,tim perawat, dan apotekernya sangat ramah dan detail penjelasannya. Sangat memuaskan, tapi tdk dengan fasilitasnya. Kemarin saya kesana ada bocor di lorong, dan tadi pagi pintu masuk rusak (terkunci), setelah bisa masuk pun masih tetap ada bocor.
    1 person found this review helpful πŸ‘

  • 4/5 rosa m. 1 year ago on Google
    (Translated by Google) General Practitioners and registration officers are very friendly and provide excellent service, but the queuing system before the clinic opens is not regular, so it is prone to people fighting over the queue to register because they feel that they come earlier than the others. The information from the officers from BPJS does not allow (cmiiw) the queue order system for registration. Hopefully there is a better system for this registration queue problem so as not to fight between patients. (Original) Dokter Umum dan petugas registrasi sangat ramah dan memberikan pelayanan yang sangat baik, namun memang sistem antrian sebelum klinik buka belum teratur jadi rawan orang berebut antrian untuk mendaftar karena merasa datang lebih dulu dari yang laun. Info dari petugasnya memang dari BPJS tidak mengizinkan (cmiiw) sistem urutan antrian untuk pendaftaran. Semoga ada sistem yang lebih baik untuk masalah antrian pendaftaran ini agar tidak berebut antar pasien.
    1 person found this review helpful πŸ‘

  • 3/5 J W G. 4 years ago on Google
    (Translated by Google) The rest of the hour is unclear. Already at 13.43 blom completed by istahat πŸ˜“ (Original) Jam istrahatnya kurang jelas. Udah pukul 13.43 blom slesai istrahat πŸ˜“
    1 person found this review helpful πŸ‘

  • 5/5 Alexander F. 5 years ago on Google
    (Translated by Google) Very nice (Original) Bagus
    1 person found this review helpful πŸ‘

  • 1/5 Tarissa R. 1 month ago on Google β€’ 3 reviews New
    Very bad service

  • 1/5 Dita L. 1 month ago on Google β€’ 3 reviews New
    It's very disappointing that the queue for the dentist has been waiting since morning, when you left to buy fried food at the bottom of the queue you had already missed it and you couldn't get another number.......

  • 1/5 Alan D. 1 year ago on Google
    (Translated by Google) Today, I just want to ask for a referral letter, the queue can be almost 2 hours, and I've been absent for queuing in the BPJS application, but other people first (up to 2 people) then why is there a BPJS queue? very disappointing! (Original) Saya hari ini cuman mau minta surat rujukan aja antrinya bisa hampir 2 jam lebih, dan udh absen untuk antrian di applikasi BPJS tp malah orang lain dulu yg didulukan (sd 2 orang) terus buat apa ada antrian BPJS? sangat mengecewakan!

  • 1/5 Erna T. 1 year ago on Google
    (Translated by Google) I want to complain about the bad service! right yesterday I came on Wednesday 04/01/2023 afternoon wanting to scaling my teeth using BPJS and then I was informed by the receptionist that today's quota is full and informed that they will open again the next day, namely Thursday 05/01/2023 and today I have queued from the morning at 8 in the morning, and when it was my turn I was called by doctor Alexander Felix but there was no direct checking and I was told I could not use BPJS I am very disappointed with the service, and there is no apology to me, and who should I blame ?? I, as a patient, feel let down, obviously I have queued from 8 in the morning to 11 o'clock, almost half the day I spend just waiting and no results !! I want from the Siloam clinic to provide guidance to the staff on duty at the front and doctor Alexa Felix so that they coordinate with each other, so that something like this doesn't happen, because I also feel that I have been waiting for almost half a day and there are no results The service is very bad, there is no empathy for me. (Original) Saya mau complain dengan layanannya yg buruk! tepat kemarin saya datang di hari rabu 04/01/2023 siang mau scaling gigi pakai bpjs dan kemudian saya diinfokan oleh recepsionist kuota hari ini sudah full dan diinfokan buka lagi di esok harinya yaitu di hari kamis 05/01/2023 dan hari ini saya sudah ngatri dari pagi jam tngah 8 pagi, dan saat giliran saya sudah dipanggil oleh dokter Alexander Felix blom ada dilakukan pengecekan lngsung diinfokan tidak bisa menggunakan bpjs saya sangat kecewa atas pelayanannya, dan tidak ada kata maaf ke saya, dan saya hrs menyalahkan siapa ?? saya sebagai pasien merasa dikecewakan, jelas2 saya sudah ngantri dari pagi jam tengah 8 sampe jam 11 , hampir setengah hari saya habisin waktu hanya utk menunggu dan tidak ada hasil!! Saya mau dari pihak clinic siloam ini dilakukan pembinaan kepada staff yg jaga di depan dan dokter Alexa Felix agar saling kordinasi satu sama lain, agar tidak terjadi hal seperti ini, karna saya juga merasa dikerjain sudah lama2 nunggu hampir setengah hari dan tidak ada hasil Pelayanannya sangat buruk tidak ada empatinya ke saya.

  • 1/5 Salad N. 1 year ago on Google
    (Translated by Google) The admin is squeamish. The male doctor also seems inexperienced and looks like he's sleepy like that. Is it because I came during lunch time so the service is like that? Pdhl I paid, not BPJS. (Original) Adminnya jutek habis. Dokter cowonya jg kyk kurang berpengalaman n kyk lg ngantuk gtu ngmngnya. Apa karena sy dtg saat jam makan siang jd begitu pelayanannya ya? Pdhl sy bayar loh bukan bpjs.

  • 5/5 coba j. 1 year ago on Google
    (Translated by Google) The staff is patient, the service is good. The doctor also explained that he was also patient. It's just that the queue if you want to go to the dentist is crowded and noisy here and there. But overall great (Original) Petugasnya sabar, pelayanannya baik. Dokternya juga jelasinnya juga sabar. Cuma mungkin antrian kalau mau ke dokter gigi saja ramai sampai ribut sana sini. Tapi overall mantap

  • 5/5 Syahrul G. 3 years ago on Google
    Dokternya baik, pelayanannya pun juga sangat lah baik, seneng deh berobat di Siloam Clinic Gading Serpong ini. Pertahankan pelayanannya ☺️

  • 5/5 Shimo C. 1 year ago on Google
    (Translated by Google) I came here a few days ago at night to get rid of fish eye disease. The doctor was very kind, explained well, and my fish eye disease was operated on and is now cured. I forgot the doctor's name. The doctor is a boy, a bit skinny. I hope the doctor is healthy. Thanks doc. (Original) Saya beberapa hari lalu ke sini malam hari untuk membuang penyakit mata ikan. Dokternya baik banget, menjelaskan dgn baik, dan penyakit mata ikan saya pun dioperasi dan saat ini sudah sembuh. Saya lupa nama dokternya. Dokternya cowo, agak kurus. Semoga dokter sll sehat. Thanks dok.

  • 5/5 Fitri H. 4 years ago on Google
    (Translated by Google) Today how come it's already 9 minutes less 2 minutes not open yet ... even though I want to check (Original) Hari ini kok sudah jam 9 kurang 2 menit blm buka ya...padahal saya mau periksa

  • 5/5 zoel a. 4 years ago on Google
    (Translated by Google) Clean, no queues (Original) Bersih ,ga pake antri

  • 5/5 Violeta J. 1 year ago on Google β€’ 1 review
    Excellent Service πŸ‘ Clean clinic and Nice service. Thanks guys
    1 person found this review helpful πŸ‘

  • 5/5 Lady A. 2 months ago on Google β€’ 2 reviews New
    Today is the first time I've had treatment at the Siloam Gading Serpong clinic. I think everything is OK, starting from registration, to the doctor's service. All good, and good. Because my husband came with a condition that needed to be referred to the hospital, the doctor from the clinic immediately gave a letter to the Siloam Kelapa Dua ER. The distance from the clinic was also not far. When we arrived at the hospital, we were immediately treated. Finally my husband came home healthy. Thank you Doctors and Nurses as well as the Administration at the Siloam clinic and hospital. Gbu.
    1 person found this review helpful πŸ‘

  • 1/5 Badriah N. 1 month ago on Google β€’ 1 review New
    Really bad service even though I was already very sick, even asking for a referral to the emergency room made it difficult, don't recommend health facility 1, I will change health facility, I won't be in Siloam again


Call +62 21 55681355 Open on Google Maps

Trends



Last updated:

Similar places



Similar Hospitals nearby

Siloam International Hospital Lippo Village image
1
Siloam International Hospital Lippo Village
Hospital
πŸ‘ One famous & popular hospital in Lippo Karawaci area. Often visit here for clients services. Nowadays the area is becoming more crowded & full, with thr growths of eating places & coffee shops nearby.
4.50 (3.2K reviews)
Siloam Hospitals Kelapa Dua image
2
Siloam Hospitals Kelapa Dua
Hospital
πŸ‘ Keep it up! Professional service from the nurses and physician. Informative, courteous, and serving with heart. May you grow to set an example and benchmark of what a modern hospital a civilized nation deserves to have. However, there should still be some room for improvement on BPJS admission proc...
4.70 (1.7K reviews)
Siloam Hospitals Lippo Village (Gedung B) image
3
Siloam Hospitals Lippo Village (Gedung B)
Hospital
😐 I, as a Kidney-Hypertension (BPJS) patient, feel very disappointed with the handling & service at Siloam Hospital Building B, because I as a patient was instead handled by an Internal Medicine Specialist instead of a Kidney-Hypertension Specialist who should be treating me. If indeed the Internal M...
4.80 (833 reviews)
RS Mentari image
4
RS Mentari
Hospital
πŸ‘πŸ‘ I am happy to be a part of this hospital and hope that feeling will continue forever. my patients said to me: a good hospital, a luxurious hospital, and also with good service. Keep it up, Mentari a.k.a Sunshine Hospital.
4.40 (467 reviews)
Mom&Child Care Clinic image
5
Mom&Child Care Clinic
Maternity hospital
😠 It is not my first time, and apparantely im way dissapointed with the service of the staffs. I was by myself and not in a good condition. Accidentally i left my wallet, so i told the cashier can i use m banking instead. She doesn't want to hear any excuse so i gotta grab my wallet in a sick conditio...
3.70 (120 reviews)
Last updated:
()