I finally have my rescue kitty "Marshmellow". She's so precious. 3.5 months old. My newest addition to my family. 🥰

I’m a little late but I got my dog groomed here- just a bath because it was her first time- I had Caitlin for the appointment, however all the staff were super friendly. I was a little nervous because my puppy is huge and has anxiety around new people. Not only were they quick, they made her look so pretty and they even put cute little bows in her hair which I was not expecting at all since it was just a bath.

My dog’s hair grew overnight, I swear and was told there’d be a 3 week wait for my usual groomer. With the recent heat wave, waiting wasn’t an option. I was pleased to make an appointment online and be seen within days at our local store and store and was very, very pleased with how Lauren groomed my little guy. 5 stars!

Came into the store and spoke with Chris who was very friendly and helpful assisting my fiancé and I regarding the different dog crates that they had in stock. We held off on buying a crate as we needed to go home and get some measurements on what would be the best fit for our dog in our SUV for traveling. I ended up deciding to purchase some of my dog’s favorite cookies and Chris was more than happy to help assist us again at checkout. I highly recommend this store as I do shop here pretty often having 2 dogs of my own and recommend dealing with Chris for all of your needs!! Very professional and easy to talk to :)

It sucks they dont help sponsor other businesses with in the store. Other wise great experience.

Great store with helpful employees! The man who helped us with the fish was great!

This place literally made a rat out of my poodle and Australian Shepard mix! They have no idea how to groom a dog! What a joke! My husband specifically asked not to trim his eyebrows and they are completely gone! This Mellisa groomer should not even come close to dogs at all. Not sure where she learned how to groom dogs if she learned it anywhere at all, but she should be fired! Do not bring your dogs there for grooming.

I asked two associates questions, and they both provided me with great assistance. The selection of treats and the sale prices were great. I'll definitely be back to the New Lenox location.

This place has really good options for bearded dragon food. It’s always well stocked and the worms look really healthy. The other pet box store has been performing very poorly in this area. There is a good selection of cat food and necessities as well, from my experience. The staff has been friendly and attentive.

I had not been in the store for quite awhile. I was disappointed in the smell, the dinginess and the music that was playing. Not a great selection of treats. It used to be much nicer.

Wanted to try Petco to see if we could save some money with the rewards program. Terrible experience with the groomer. No way I’d leave my dog there. Then they sent us the wrong dog food. Went back to PetSmart as usual, should have never even tried to switch.

Friendly and knowledgeable staff and a wide selection of supplies and accessories for aquatic, amphibian and reptile pets alongside the more traditional feline, canine and avian pets. Their feeder insects are almost always in stock when I need them and very fresh.

Lauren is by far the best groomer I’ve ever had for my English Bulldog! She has him sparkling white when he leaves there. She treats him like her own and takes her time to make him look perfect! My dog is so calm with her too! I’m impressed every time I pickup my Mac! I recommend Lauren to you all!!! You will not be disappointed! You will be happy you sent your dog to a very talented groomer!

Always a great experience here but Jess and the manager Chris were extra helpful recently. Great place to shop and great employees.

Samantha is awesome with my boy! She listens well and grooms him the way I ask everytime. Thanks Samantha Bubba loves you.

We took our dog Kelly to Petco for a grooming appt (bath, nail trim, etc) today. It was our first time there but the reviews are true. Caitlin was wonderful with her. Our dog is extremely nervous about grooming but Caitlin instantly put her at ease. She looks beautiful and smells terrific. The hours and online booking are super convenient which we appreciate. We already booked her next appt. Thank you again.

I normally love this place; but i working with one cashier, who was very nice, then another very nasty cashier came and finished the order. She was on her phone face timing someone during the transaction. I will speak to the manager. Very disappointed. Normally this is the place I go. And I go weekly.

I do not recommend the grooming dept. Twice I had an appointment...for over a month, and twice it was cancelled when I arrived for my appointment. They sent a text saying they looked forward to the appointment but never a call to cancel. The manager could care less.

The store itself is fine. Staff sometimes appear to be too busy to help but animal quality is decent as are prices and sales. Only qualm is how close together some of their displays are. There’s hardly any aisle space to walk between🤷🏻‍♀️

This store has a variety of items for your pets. From pillows, to cages, from chew toys, to food, it's all under the roof. They also have a veterinarian to care for your animal.

Improved from the last time I visited. Last time I got horrible service. Only came back because it was the only store at the moment with the product that I needed immediately on stock. I was surprised with the improvement in costumer service. I might give them another chance.