This office doesn’t care about their patients AT ALL!! Just like another reviewer said if you call and need an emergency visit they do not care they will not make the time for you. The receptionists most of the time treat you like you don’t matter at all and you’re basically wasting their time. I’ve been calling about my medication refill for weeks and every time the pharmacies call me to tell me they can’t fill it because they’re told by this office that I have to come in because they won’t fill but yet I was in their office 3 weeks ago. Plus i’m immune compromised and have been sick since they forced me to go into their office and yet I’ve still not been able to get my refill. They never put you with the same provider, however then they always ask who is your provider and get mad when you tell them you don’t know. Well how am I suppose to know if I’ve never seen the same doctor twice. This is one of the biggest reasons that there are so many miscommunications between this doctors office, the pharmacies, and the patients. I can honestly not wait until I am able to switch providers and be done with this office forever because they are the worst doctors office that I’ve ever had to deal with!!!!!!!

I was pleasantly surprised by my recent visit. The intake reception workers were cordial and graciously assisted me with my paperwork. My wait was less than 5 minutes and I was called in before my appointment time. This has never happened in all of the years I've been seen at other medical facilities. The nurses and techs seem to cooperate among each other as if they are family. These are consummate professionals. I was seen by a doctor and my son by another doctor. They listened to everything we said intently, they were extremely competent and thorough and spent more time with us than we expected. I introduced paperwork to one of the doctors and he seemed happy to complete it without any hesitation. The lab workers were patient and diligent and even though they were very busy they treated us as if we were their only patients. This is an extraordinary group of medical professionals who genuinely seem to care about their patients, who are happy to be there and are committed to quality and compassionate care. Every patient should have the privilege of having services at this facility! Thank you very much!

I had an appointment set at 10:45 after finally trying for over a month. However due to a system issue, my appointment had canceled and I got a text notification saying it was canceled. I immediately called them and they said it was fine and to come in as they were gunna put it in the notes. When I got to the office, they told me my appointment was cancelled and there is nothing they can do. This was extremely unprofessional on their end and they didn’t even try to help me. They basically told me that they knew it was their fault but didn’t wanna help me. Waste of time and a drive. Find another doctor. This is the second time I’ve experienced an issue at this doc.

This place is garbage. Extremely unprofessional staff. Wasted my time. The receptionist said they don’t have an “email address” for the business. Either she is untrained or didn’t want to be at work. The receptionist was coughing and looked sick while asking me if I have Covid or any symptoms. Ended up leaving without seeing the doctor. Avoid this trash business!

Dr. Nicole Locascio was a great doctor. Very thorough and it seemed to me that she actually cared about me as a patient. She talked to me like a human. However, her Nurses Assistant named Naila Saucedo was aggressive. She forcefully interrogated me about Psychiatry; why I didn’t have a psychiatrist, why I wasn’t on any medication, why I stopped seeing the psychiatrist, and how I should be seeing the psychiatrist & social workers that they have there. She started on this long psychological exam questionnaire before she even got my name, date of birth, and height & weight. She was acting very strange—like she was on some type of stimulant drug. Moving very rapidly about the room, and talking so quickly that I couldn’t keep up with what she was saying. She was all over the place and very intense. She would ask me a question that required some time to think through, and before I was able to answer she would snap her fingers at me and then answer for me even if her answer wasn’t true or correct. She just wanted to hurry and go at her own very sped up pace. She had her own agenda and she made the experience pretty awful. I wanted to walk out and I honestly almost did. She made me extremely uncomfortable. It made me feel like they thought that all of my health problems were all in my head and nonexistent. I really wanted to cry and just leave. The doctor kind of had to shew her out of the room so that we could begin the appointment and by the end of the appointment, the nurse Naila came back in and slapped me with a psychiatrist referral that I didn’t need or even ask for, yet she was very insistent that I go see them. It was like she had a special incentive to try and trick me into seeing this psychiatrist. Like I said, Dr. Locascio was a great doctor and I enjoyed her as a doctor. She was professional and thorough from the start, but that nurse of hers was absolutely terrible and I hope to never have to see her again. She made me extremely uncomfortable. I’ve seen a lot of doctors and nurses assistants in my lifetime for various reasons, and this was by far the worst nurse I’ve ever come across in my life. She was literally Hell-bent on me seeing this Psychiatrist without even knowing whether I needed one or not. Access Martin T Russo has good doctors and I disagree with other peoples reviews about them. However this nurse was very unpleasant. I will not be going to see this referred Psychiatrist, or any psychiatrist, unless I need one in the future.

Came in for my first visit in this office with Dr. Collins. Seeing the size of the office and how busy it was, I was worried I'd be there for awhile. To my surprise I only waited about 15min. Dr Collins was in shortly after and genuinely took her time with my visit. She listened to all my questions and concerns about my health and came up with a great game plan. I was guided to do labs which only took about 5 min of a wait. And was happy to be out and on my way in just a few min over an hour. I was really happy with my visit and look forward to following up. Keep up the great work!

Terrible front office terrible provider Mary Winokur needs to lose her job ASAP I will be contacting a attorney to have this matter resolved as she withheld insulin from a type one diabetic (type one diabetic for over 18 years) she is VERY LAZY and has no care for her patients did not do her job correctly and should be retrained. I have all proof and records to show how bad of a job provider Mary Winokur has done.

Love this office really recommend it. Office was clean and they had hand sanitizer available everywhere in the office. Staff was awesome, friendly and great attitude. I was seen fairly quick. My nurse Sugey was very friendly, polite made me feel very comfortable. Dr.Katherine Collins was very nice and made sure all my questions were answered. Went above and beyond to make sure I was comfortable during my visit. Will definitely keep them as my primary physician.

My family and I have been patients here for a bit over 5 years. Through out the years their courtesy and timelessness has improved. Wait times tend to be around 15 minutes and appointments usually within two weeks.

Excellent service, from reception, medical attention, listening and treating my needs. Excellent atmosphere. Thank you for that message at the counter for all the visitors! I was treated by Jennifer S and Dr. Laura.

Excellent service, I appreciate the attention given by Miss Yadira. Thanks a lot