I made an appointment to get my truck looked at as the rear end was making a weird noise. I also scheduled an oil change cause I figured I should get it done while I was there. Upon my arrival, I was directed towards the "Quick Lane" which I thought was weird as I know they specialize in Oil and Tires, but alas, these guys know their stuff, right? An hour later I am called up to the counter and am told that I need to make ANOTHER appointment to get the rear differential looked at. I was floored. That is what I made this appointment for today, but since I was directed to Quick Lane, the job did not get done. So I spoke to Brandon, a Quick Lane Advisor. He stated my truck needed to be looked at by the Service Department (which is what I had booked an appointment for) on another day. I will add he stated he could try to squeeze me in in the morning, which is nice of him, but I had other commitments and I declined after learning they had no loaner vehicles. What Brandon did neglect to tell me, is that the warranty I have with my truck allows me to charge a rental to Ford if the dealer has no loaners available. Anyway, my advice is to make sure your issue gets looked at and not go with the flow like I tried to do. If you ask me, I'd advise you to stay away from Tom Peck and their Service Center/Quick Lane unless you would like a laugh, cause really all you can do when walking away from this building is hang your head and laugh.

Have been going here for some time now. Service is always great. Steve is friendly and up front. If it's going to take 2 hours to get your vehicle in, he says 2 hours (not 30 mins to attract the business). The work is good quality and they are pretty quick and accommodating if you need a car or ride somewhere while your vehicle is being serviced.

Called here and they said they could get my flat tire off of my car even with the tire locks since they had a master set. When I arrived, I was directed to the quick service lane. That is a lie. I waited for an hour and a half before someone told me that they couldn’t get the tire off. My only option was for them to break it off and charge me a lot of money for that. Huge waste of time and money

This dealership is a complete scam they will steal your money and waste your time and will not give you your vehicle that you’re supposed to be purchasing and make you wait please watch yourself before buying your vehicle from these people they are thieves I can’t believe they’re still in business

Great service and happy to bring all my cars here for maintenance! *****Review update***** If you need an oil change- seek elsewhere as the business lacks flexibility to complete service for a walk-in.

Very professional and speedy service.

Not as quick as some other places but very well done

They changed front parking light out very inexpensive

Fast, efficient service! Priced the same as oil change places, yet I get the confidence of having it done at the dealership; I like that!

Great service friendly!

Sat outside for 10 minutes being ignored so I left.

I had an oil change done and my car got washed

Friendly honest service department

Travis is the one to go to

Great experience buying from this location in 2016! I’ve used the QuickLane ever since and always have great experience there too. The staff is so friendly and professional.

I have been going to Tom Peck for service almost eight years now. They are always thorough, do excellent work and have never overcharged. I trust them with everything. My husband bought his car here in 2010, and I just bought mine from Tom Peck in 2017 because they've took such good care of us!

Fast service

The guys here are amazing! They’re helpful, get the job done, and are quick! This is a really trustworthy establishment and the managers are always welcoming!

Dirty waiting room. Customer chairs are ripped and taddered, looks like a old discarded furniture you would use as a garage hangout. Disgusting! Invest in your customers experience! Customer service was good, was told it was an hour wait for an oil change and tire rotation. I left 2 hours later with my car actually being on the lift for only 17 minutes, timed. Expecting more when associated with a local dealership.

Due to dealership loyalty I get my servicing and oil changes at Tom peck Ford in Huntley Illinois. The signs on all doors states that masks are REQUIRED WITH NO EXCEPTIONS. Not a single employee, or customer was wearing a mask. This includes the sales people, and entire service dept. One lady back in the office was wearing a mask. This disregard for customer, and employee health and safety is almost to the point of purposeful harm directed to all at this dealership. Does this dealership deserve loyalty ?

Highly recommend very fast, car is returned washed and they wear clean cloths and gloves so as not to get interior dirty. 5 stars is not enough should be 10

I have had my car worked on here for over a year and am always happy with my repairs. Rudy helps me know what needs to be done and since it’s an ‘08 I appreciate his honesty in helping prioritize the work

Come here if you want to get ripped off. You has been warned.

Great service, good place to buy a car

Really great experience with Mike! Worked with us on a great deal and was courteous and didn't waste our time. Straight shooter and wonderful to work with.

Simon was great help thank you for being able to get me a great deal thank you so much

Very helpful and nice

Very professional, get the job done in the time frame they tell you and very friendly.

Normally I would rate at least a 4 but after this past weekend, had to go 2. I encountered issues I never encountered when it was Tom Peck Ford. Took one car in on Friday for "The Works" (oil change, tire rotation, brake and hose inspection, etc.) and after picking up car, got down the road about a mile and had to go back due to a loud thumping noise. Apparently one of the techs forgot to tighten down something in the wheel hub. How can that be missed? Then on Saturday, took other car in for The Works and was told rear brakes needed replacing. This was odd given the car has been performing wonderfully, no noise when braking, etc. In addition, just before the pandemic shelter-in-place, had this same vehicle in for The Works (when it was Tom Peck) and it came out with flying colors and the tech supervisor said everything, including brakes, was in great shape and ready for another 100,000 miles. So it makes me wonder how a vehicle that was driven less than 1,000 miles in the past 7 months, went from great shape to needing brakes and rotors. I used to trust this place but if this is how they're going to operate under Huntley Ford, I may need to look elsewhere.

Good job ..plsent and very helpful..I love that kind of thing...

Super fast reliable service!! Brought my new truck in and got right In for my first oil change. Salesman even came over to chat with me since he heard I was here. Will definitely be coming back!!

This quick lane is by far the best place to get your check serviced the technician are great and the advisors Adam and Brandon are amazing. The quick lane manger Dominic is a works hard to make sure his customers are satisfied while they are getting their vehicle serviced.

A quick oil change and tire rotation complete with a safety check, accomplished efficiently, with courtesy, in a clean facility. Multiple extras including, vehicle wash, free pickup and delivery were not utilized this time. Maybe next time. Good work by a great staff.

I had Lupe help me out buying a 2018 F-150. He made the out of town process smooth and simple. Clean truck!

Very nice. Had an emergency car started making noise on the hwy they got me in right away

2 hrs 50minutes and counting, nothing Quick about the “Quick Lane”

Efficient!

Rock on

Great as usual!

They do very good work but never have any loaner cars when I need one.

Dominic is amazing

Worked with Jon Osvath and he was great!

Went to look at a vehicle on they're website and it hadn't arrived from transport. I hear received a slurry of emails asking me to come in and test drive it.

Put $500 down on car dealer sold it out from underneath me. Had a deal, only did this because I didn’t finance through them. Buyer beware.

I've had better experiences at Wickstrom Ford in Barrington, it's worth the drive.

Still have 3 wheel Harley ?

Fast and good service.

Like Tom. Peck Ford ! They Always do a Fine job with Quality Service😁

My tire pressure light went on and I took it to Tom Peck Ford of Huntley. Steve fixed it.

Quick and convenient. They don't try to upsell stuff you don't need.

Extremely long wait but they did a great job and were very thorough.

Great dealership.