We looked for help in the drill section and Steve gave outstanding service!! He spent good 10min with us giving us advise. Very positive and helpful employee. Thanks Steve!

Great place to shop. Loads of room, great parking and friendly staff.

Had a wonderful experience, staff went above and beyond. Big car park, totally wheelchair accessible and had just what I needed in stock.

Its a bit out of buxton but quite a good selection of tools and diy products also has an outside garden centre thats good too

Plants were all across the yard no attempt by staff to tidy them up. Not a great selling point

Refused a refund despite not using the item. Manager believed item was used because it had dust on it. Would not back down. Very fustrating as I knew it hadn't as I didn't even have the right accessories for it to be. Had to sell item on Facebook. Small loss.

Bought a new doorbell for my mum. Very competitive price and good quality. The staff were really helpful when I couldn’t locate them straight away.

Extremely helpful and friendly staff who took time and effort to address our request and make our visit great. You don't get this service every day, or in every shop, Annabelle and colleagues, you're very much appreciated 🙂

Never have the most ordinary or basic of DIY items allways get told to go to stockport given up and now go to Markovitz where they are helpful and you can get everything lol Buxton Building Supplies are very good as well both are cheaper than BnQ

It's a small B&Q (don't have everything you might need or expect in a Larger store. Staff are helpful and friendly.

Very helpful staff because they are really young I didn't think they'd be able to help me with fence paint etc but the young lady that helped me knew her sh!t 🤘and she found me a really good match of paint to fix a grey ornament my partner broke ( I'll be adding that to the list of things I'll never let him forget 🤣🤣🤣🤣🤣)

Not the biggest store I've ever been in but it had everything I needed. I went to collect an item, pressed the button for assistance and was attended to within 30 seconds. 15 seconds after that another member of staff came to assist me. Everywhere was clean and tidy and at the time I went there was enough staff to deal with everything from serving to assisting and stocking shelves.

Reasonable amount of stock and great for last minute supplies on a weekend. Some staff are cheerful and super helpful. I have had a couple instances where staff didn’t know how to help, but instead of saying they aren’t trained and don’t know, they give me incorrect information and waste time.

They always have what I need for my garden. Excellent choice of plants, seeds and tools.

Excellent customer service and advice on choosing bathroom products from TP at Leek. Special thanks to Craig for his patience in answering our many questions.

Not as big as the Stockport shop but still has a good paint section and a fair amount of DIY materials. It also has a small kitchen and bathroom display area.

Not a bad store fairly large and has most DIY stuff, only went in for a browse

I couldn't find a specific product, so I asked a member of staff about the product. He was able to confirm that the item was in stock. He then walked me to the location of the product. Exemplary service 👏👏

Good not to busy got good choice whatever you want.

I love shopping here. The staff are always helpful and very friendly. The shop looks tidy and well stocked.

We tried to do click and collect that that was not possible. We spoke to the Garden Manager on the phone who happily reserved the item for us so thank you very much! Customer service is excellent even in the store when we needed to look for a GU10 light that had what seemed a special type of connecter.

Small but good staff

Good selection of things. Inexpensive. Helpful staff.

Been here plenty of times and never had a problem. I've noticed recently that prices of some items such as plumbing fittings are cheaper and the items better quality than what you get from the big online retailers.

Went back with some unused plumbing fittings. Absolutely no problem with a refund. Great staff

I came into the store today as a typical woman 🤦🏻‍♀️ Looking for a cordless strimmer and the one I actually wanted was out of stock, I looked for assistance and saw a guy who was very welcoming and so helpful from the start, he searched on the computer for me and gave me great advice, his name was Matt (with a beard) and I’m sure he worked past his home time to help me, nothing was too much trouble. Thank you Matt for all your help, you’re a credit to B&Q and keep smiling 😊 x

Today after forgetting to empty my trolley properly and going home I rang to see if anyone had handed over my item. They hadn't but agreed to give me another. Fantastic service and helpful staff. Well done

Recently bought Valspar paint at the store - took advice on which type to buy for painting wood shelving unit. Spent more money than would normally for a good quality, long lasting paint finish - Valspar paint was nearly the same price as Farrow & Ball. After applying professional white undercoat on the shelves we applied the Valspar (La Vida). It was extremely thin and translucent. It had been stirred well prior to application. It took 5 coats (of expensive 'high quality' paint) to even out the patchy appearance. My husband is a professional painter and decorator and said he has never had to apply 5 coats of paint before. We assumed it had been mixed in the wrong ratios - not enough pigment. Took the tin back to B&Q where the staff member was very helpful and agreed this wasn't normal. He called the Manager for us. The Manager took a sample of the paint from the tin to assess and compared it with another of the same. He said it had been mixed correctly. I asked if he thought it was normal to need 5 coats of Valspar to cover. He agreed it wasn't, but said he hasn't had any problems before. I suggested that maybe the mixing machine had the incorrect quantities of pigment programmed in. He looked at some details and confirmed it was as it should be. I explained that we had bought a more expensive paint, upon their recommendation, because it was advertised as being very good quality with a professional finish. He said that he was unable to do anything about it because it wasn't their paint. I pointed out that it was B&Q who sold me the paint, it was they who were representing Valspar by selling their products in store and it was therefore their responsibility to their customers to put things right. He refused to accept this, albeit not looking very convinced himself, and simply handed me a Valspar promotion leaflet and told me that I would have to buy a second tin of the same paint and then claim a refund from Valspar. I was stunned. I asked him why I would spent more money on a paint that was no good and that I didn't want? He shrugged and said that was my only option. So, in a nutshell, I bought paint at B&Q, it didn't do what it was supposed to do, B&Q accept no responsibility for the faulty product, and I have to spend double the amount of money on this paint and then take responsibility myself for trying to claim a refund from Valspar. I'm utterly bemused. Aside from there being absolutely no logic to this, I feel totally let down by B&Q who have denied me my customer rights and washed their hands of any responsibility.

A review from my past shopping experiences and years of my own retail experience. What some people fail to realise is that it's one of the smaller format stores. It isn't going to have everything you need, you can order but only if Stockport have it in stock as they are the ones that deliver in the buxton area. Though management will collect items from other stores for click and collects...etc(on their own time) if they can to keep us happy or find replacement items if out of stock. There website that tells you how many items are in stock is a rough estimate, as the system doesn't take into account thefts etc(yes after my time in retail every store has high thefts not matter where it is) They are retail workers and not qualified electricians,plumbers or gardners that people seem to expect. Stock will always be prioritised to stores that do deliveries if there isn't enough for everyone(hence why you see gaps on shelfs), so just get someone to order for you if it's available. Also there's things beyond most peoples thinking to why there's gaps on shelfs, manufacturing isn't perfect and isn't the stores fault, supply issues, transport issues, raw material issues(to make items), or simply high demand. Anyway, I've always had a good experience in Buxton B&Q as any B&Q I've been in; people just need to be more open-minded. :)

Visited today, all the staff we had contact with were polite, knowledgeable and very helpful.

Always helpful and good selection. Quality products nice staff

Great, got everything we needed, and the staff member that helped us was amazing.

Not a good company work for.if u a manger club you OK.? Most staff are OK.not got good name in Buxton at all. Not many people even know we got b&q..they go though staff like nothing. They don't even advertise in town where there at????? Over price under manger worse if they don't see part of team lie w my dad when he was dieing??? Bullie re upper mangerment

Reduced stock to some bigger stores but still a good range. Some items are extortionate prices some are fair. Therefore good to know about the value of products you wish to buy. Staff have limited knowledge on some items