Featured Reviews


Frequently mentioned in reviews: hotel (19) room (17) rooms (11) breakfast (9) reception (7) night (6)
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  • 1/5 Jakub G. 5 months ago on Google • 32 reviews
    The worst hotel I have ever been to. The receptionists are super rude even though we had a reservation for around 30 people for many thousands of euro. Few of our rooms were given to other guests while our luggage was still inside. Our room cards were switched off when we were at Anuga and when we returned they did not work anymore and the reception claimed that nobody stays in this room. I have to point out that all the rooms were prepaid much earlier so there was no risk od no paying. Still, the hotel did not note that and we had to pay again before the first night. Very very rude receptionists (both guys). I will never come back and I discourage anyone from booking a room here
    3 people found this review helpful 👍

  • 2/5 Michael M. 7 months ago on Google • 28 reviews
    Very disappointed with the rooms we were allocated (family holiday booked months in advance) be warned the images used to showcase the room on the website have absolutely no relationship to the actual room you will receive. The images depicted a large family area with a sitting room, what we where given is two normal rooms with a joining door. Receptionist was not concerned in the slightest. Future costumers should be aware of this trick especially if it's a family holiday.
    2 people found this review helpful 👍

  • 3/5 Gary F. 6 months ago on Google • 757 reviews
    It is an ok hotel. It feels pretty corporate. Organisation and information felt below par. Some modernisation needed in and around the building.

  • 5/5 Louis S. 1 year ago on Google
    My stay here was very awesome thanks to all the lovely and helpful staff. The gentleman at the bar was very kind and since I stayed Sunday night, he patiently explained where to get food and gave good recommendations. I love the public area settings, the interior design, furniture layout and the environment. Will definitely return again when the weather is better.
    1 person found this review helpful 👍

  • 2/5 Anton L. 9 months ago on Google • 13 reviews
    Okay hotel in a cute neighborhood. We arrived at night around 1am. It took us almost 45 minutes to check in because the receptionist first was asleep and had to be woken up, and then used 35 minutes just to find our booking and give us a key card for the room. He was helpful, but definitely not very professional. He even had to physically check if someone was in the room before letting us in. Concerning the price I would definitely expect more.

  • 4/5 Taha M. 5 months ago on Google • 12 reviews
    In general I like the hotel, because the room was really clean and the staff were helpful and friendly. I also have to mention that the breakfast was good.

  • 4/5 Marco B. 6 months ago on Google • 8 reviews
    Great place for meetings and excellent service but the beds, in the standard rooms at least, aren't great and quite small, maybe next time I'll try Standard+

  • 3/5 S K. 1 year ago on Google
    Pretty basic rooms, buffet just ok but not great. Cleaning staff entered my room immediately after a loud knock around 8am - kinda rude.

  • 4/5 Margaret S. 2 years ago on Google
    Quiet and accessible quaint hotel. Stayed in room 211. All the staffs are extremely friendly and helpful. The breakfast is quite a fair spread. Quiet location and relaxing. Will go back next week 😀

  • 5/5 Nicolas C. 1 year ago on Google
    Not easy to access by public transportation. But the hotel is super for congress. Solid wifi and many well though rooms.

  • 1/5 Rob L. 2 years ago on Google
    We slept there 4 nights. We do not recommend the hotel as it is not a tourist hotel. The reception staff is not tourist friendly. The bar was closed. So you couldn't drink a cup of coffee anywhere at any time. Clean towels and toilet paper were not brought to the room but had to be picked up at the reception (according to the hotel because of corona). That was not said at the chek inn. When posting this review we received the message "An error occurred. Please try again later" coincidence?

  • 3/5 Laura K. 7 months ago on Google
    This location is very outdated The rooms are old but clean But very hot with no source of air . No air condition No fan Very uncomfortable for a summer visit However the staff is very nice And a very good breakfast.

  • 4/5 Sita D. 1 year ago on Google
    Good place, I really appreciate breakfast in the hotel!

  • 4/5 Timo K. 8 months ago on Google
    Nice hotel, they even had vegan breakfast options :) But still a bit expensive

  • 2/5 Chandan C. 4 years ago on Google
    There was a piece of grey fluff lying on the white bedsheet (not cleaned properly). Food and wifi ok. No air con. Poorly lit rooms. Baby cockroaches under the door. Staff who don't answer telephone, poor service at the restaurant. No porterage service. Noise from planes flying overhead throughout the night. Overall very poor experience. Avoid in summer months.

  • 2/5 Roopali G. 1 year ago on Google
    Nothing about this hotel impressed me. It’s very old and looks like no renovation has been done in years. Creaky bed, creaky doors, broken window handles. Very crowded dining hall for breakfast.

  • 3/5 My C. 11 months ago on Google
    Good value if you keep your expectations low. The rooms are very basic. The Pillows are awful. Breakfast is okay but crowded. Parking in their car park is actually 12 euros extra charge.

  • 3/5 Mohamed A. 2 years ago on Google
    Nice and quiet location you may park out side for only 5 Euro a day , breakfast is very limited and further more it is time consuming because you will have to wait long line , rooms are clean but the heating system was not warmed up so the room did not warm until midnight, (ask them to prepare it before you arrive )

  • 4/5 Andreas F. 1 year ago on Google
    Good meeting facilities, excellent breakfast

  • 1/5 Muhammad H. 1 year ago on Google
    One of worst hotel I have ever seen in my life. No air conditioning, no refrigerator in the room/ apartment, even no one will respond on intercom from reception. They will tell you we are busy and not allowed to talk on the phone. Very rude stadd. Will never ever recommend to anyone. Please find some other option. I can't sleep here because of stress

  • 3/5 Andrea 1 year ago on Google
    Very modern hotel. No tea/coffee making facilities in the room but complimentary drinks near reception. Really needs aircon in the summer months and for the money they're charging, this should be installed. So hot in the room.

  • 2/5 Karolis M. 1 year ago on Google
    Our room was too hot (no aircon). We felt very uncomfortable. We kept the window open but it was then also very loud as there were parties on premises until 1am even on Thursday night. We slept extremely poorly! A bit false advertising as pool/sauna costs extra. The rest with the hotel is fine. Room was functional and breakfast good but we wouldn't stay in this hotel again and recommend to avoid it. We stayed in quite a few places in Germany and this was the worst experience of them all. Good that it was only one night!

  • 3/5 Dennis A. 5 years ago on Google
    It’s a basic hotel, but definitely no 4 stars. There’s no pool as they claim. No restaurant to eat either, only small drinks bar after 1900. In the end of the day you have to go out for everything. Breakfast is quite good.

  • 1/5 Marcin S. 5 months ago on Google • 2 reviews
    The worst place I have ever slept, stains at carpets, dirty with mold bathrooms but even worst was the attitude to work presented by reception workers. They were rude with huge mess in the reception system, tried to charge us twice for already prepayed booking. For sure I will never come back to this hotel.
    4 people found this review helpful 👍


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