There's no WAY I would recommend this place to anyone I know or meet! Referred by my local Concentra, that it was a walk-in clinic, open until 3 pm, I arrived arrived at 12:00 willing to wait because of an urgency to get my DOT physical. I was told they were filled up for the day. I was, told to return on Monday since they were open till 5. I arrived at 1:45, was the last one seen and the provider rushed through with my needing to return once again the following day with more medical documentation. Tuesday, getting there at the same time, I was put in an exam room a few minutes after 3, and was again the last one seen, even though, since my case was pending, I was told I would be next in line of those presently waiting when I first got there. Different provider. Learned the provider of previous day, forgot to notice an apparently important piece of information on my history. I left without the certification I so needed and have been unable to work for a whole week now....after spending over 7 hours waiting those 2 days, and over a half tank of gas headed south at peak traffic time. DON'T GO!!!

This establishment is an absolute joke and the all of the front staff cannot for the life of them keep a regular schedule and all of the people that come in an order to have them checked out. the wait time is absolutely outrageous good luck on you if want to ever step in here not only do they not tell you the wait time but they keep re-assuring you will be seen they are incredibly bad with keeping at their customer time management. the staff would rather ask if you want to be taken off of their schedule than having to be told the truth and not only do they keep putting off the time of when you have to be seen I do not recommend that you be seen by this establishment make sure not to ask to many questions or they'll patronize you and make out to think that you don't know what your doing so good luck everyone else

I had a scheduled appointment for a renewal CDL medical certificate, very routine. They didn’t call my name for over 2 hours after my appointment time. Once taken to the back room, I waited another 30+ minutes to see the provider. I was there a total of 3 hours. I finally said something to a worker & she was rude. This place takes walk ins but I had an appointment. If they can’t come close to making their appointment times, they should tell people up front at check in that they’re running late and ask if the person if they can wait 2.5 hours to be seen. Instead, they repeatedly told me I was next with no service. Which was very frustrating. I had to cancel another appointment that I had after this one because of their poor service. I would never recommend this place to anyone & definitely won’t be back.

I went in for a pre-hire urinalysis. I was told almost an hour wait. Ok fine. This is a time sensitive issue so I have to wait, but it took 2 hours to be seen. Once seen it went quick but sitting in the waiting room for 2 hours for a 5 minute procedure watching several people come in after me and be seen before me doesn't make sense. And mind you you can hear the staff constantly laughing and having a great time while their patients are miserable and waiting to be helped. The system needs to be fixed. They don't take appointments but yet they allow companies to set up appointments for urinalysis that they HAVE to get done. Once it's set you are locked in and at their mercy. Other patients "regulars" who walked in wanting to see a certain DR. Got in and out fairly quickly while everyone else had to wait up to three hours. I will never go back. Waste of time.

Super friendly staff, they got me in on short notice for a very important DOT physical. If you had a problem here it was probably your own fault because the individuals here are awesome.

I expected a 2 hour wait. But only had to wait 1 hour. Once called, It only took 15 minutes to complete my DOT medical exam. Everyone was friendly, helpful and polite.

I like this business because it was great to go to on a Saturday. The staff is friendly and they ensure you are expeditiously and properly checked in. However, due to it being a Saturday, this place got super busy. So I'd say get there 30 to 45 minutes early. If you don't, i heard the receptors l receptionist say there is up to a 2 hours wait after the first (maybe 20) people have been checked in. Great job Concentra! 👏

Budget at least 5 hours for a physical/UA here. Even if you wait in line before Concentra opens, it could easily take that long. I had to get my blood drawn 3 times in order to get results for my TB test. They blamed Quest and did not take responsibility for not notifying me that I needed to be redrawn.

Great experience. The employees were fun, fast and friendly. Very up beat attitudes, as well as helpful and understanding. Never got a sense of urgency or they were trying to force me out, even coming 20 minutes until close. I remember one of the ladies even said " we'll stay here all night" I'm sure that was more of a joke. Either way. Great place, convenient location . Would use this office again

One of the best experiences I’ve had at an urgent care. Usually I wait for hours but it must have been an hour or less to get a few different items done. The team was very efficient and friendly. I have bad veins and the girl who attended to me got my labs on the first try. Thanks for making it all so seamless!

Well, my initial experience was very disappointing. I tried to call before I arrived. I received no answer. I was on the phone and let it ring for over 5 minutes. The reason for my call, to find out what was going to be expected of me. When I arrived the person at the front desk spoke to me with a very condescending tone. Since I wasn't able to get a hold of anyone before I arrived to find what to expect and have ready, I was clueless as to what to provide and how. Along with the patronizing way I was spoken to and my not knowing what to expect; I was extremely frustrated. I was frustrated until I was called back. I'm sure the nurse saw my unpleasant facial expression but if it wasn't noticed, the nurse was very professional, courteous and helpful with me either way. The nurse that conducted the urinalysis was also professional, courteous and helpful. The nurse who conducted the urinalysis was very patient with me regarding an issue of not being able to locate the company for billing. It was great to see the due diligence of work and the resolution of the billing challenge. The physician was also professional, courteous and helpful. I have to say that without the manner in which I was greeted, I would have to say that I would have been inclined to give a rating of 5 stars. I would have more than likely overlooked the no answer call.

Most of my experience at an urgent care or any facility like this one is not good. The customer service here is awesome, the women up front are super kind even when it’s crazy busy and the folk helping you in the back are kind and patient as well. 10/10 for this team!

This is for the service by the staff. They were friendly and nice and did their best to make the experience as efficient as possible. The walk in wait times here are super long, so be prepared to wait a long time before you are checked in and brought into an exam room. Once you’re checked in and the nurses and doctor start their service, it’s pretty quick.

All the staff I met were excellent and friendly. The only issue is the wait times. Once they get to your turn, the process is seamless. Until then, you might wait for more than 3 hours. For them I have two recommendations;- 1. One Phone charging station with cables 2. Have the TV On

A very busy clinic, all day long, but despite the business, all staff maintain a professional attitude, treating every customer with dignity. This is what I witnessed on my 6/2 visit, during my absolutely understandable 3hr wait, which I was forewarned that it would be about 4hrs wait. Very organized flow. And, very spacious and clean facility. Thank you.

Well i was about to leave a one star review from my first visit on 06/15/2023 however that has changed because of Ms. Erin on 06/19/2023. She did a wonderful job on what i had to get done and her professionalism was impeccable. It was a night and day experience which i truly appreciated her. She was the nicest person i have met in her field and we need more people like her. She really does care about her patients.thank you Ms. Erin for the wonderful experience

Was recommended by an employer, I called and was told to come in the next morning which I did. I was then told that because of staff shortage that it would be a couple of hours wait, which I agreed to as it was a requirement for my job. After waiting about 2 hours, I was then called back and the physician was excellent, explained everything well and issued my physical certificate. So although I had to wait, the staff was pleasant and I was able to get accomplished what I needed.

The wait time was reasonable. I was there for a drug screening. I was impressed as they were the first health service that has a rapid result for urine testing. The staff was professional and efficient.

Be prepared to wait, even with an appointment. The staffing has little to no knowledge of what paperwork is required for your visit, so be smart and have an idea of what you need before hand. The exam room is very basic, but there were a few blood droplets on the exam table from someone prior i noticed while waiting on the doctor...

What's the point of having a phone if no one picks up?? I called over 10 times about a test that was done and was suppose to be send to my employer, even left a voicemail with my call back number. Phone rings then just goes to voicemail and called 3-4 separate days. I now have to get the testing/screening redone, and it definitely won't be at this clinic.

Receptionist are fantastic, very polite and helpful. My documents were screwed up and she was pleasant and helpful in getting me taken care of. The lab assistant was funny and when she ran into problems with my paper work, patient and thorough.

When I arrived before 8 a.m. (opening), i was 9th or 10th in line. I was told that there were five people in line for a CDL physical and that my anticipated wait time was 1.5 to 2 hours. After waiting the anticipated 1.5 hours, I checked with the receptionist and was told that it was at least one more hour since there was only one doctor and there were three people ahead of me. She encouraged me to leave and get breakfast, so I grabbed a cup of coffee. I returned at the hour mark and was told that it was likely at least an hour because there were three people ahead of me. I questioned why there were still three people when that was the status an hour ago. She said there were people who had scheduled appointments. I asked why this wasn't known in the morning when telling someone it was a certain amount of time to wait. I continued to wait as I had a deadline for completing the physical and I was not able to return later in the week. Each hour I waited, I checked with the receptionist who checked the status - they seemed to average less than one CDL physical per hour. I was finally shown to an exam room around 1:45 p.m. The person checking me in was professional and kind which is about the only positive thing I can say about this entire experience. She proceeded to complete the aspect of the physical that she could and she asked me for any feedback I might have. I shared my frustration about the length of time I had been waiting (in light of how long I was anticipating to wait based on the info from the morning's check-in). She sent another person in to talk with me who told me I should have made an appointment. I confirmed with her that she understood that the clinic was billed as "Walk-in". I finally saw the doctor around 2:45 and left around 3 p.m. I totally missed multiple responsibilities at my work that others had to assist to complete. I honestly felt so frustrated and powerless to have wasted SEVEN hours in that clinic. It did not appear busy, just poorly managed.

My MA Technician was a: 10, definite walking star! Personable and Professional. The first young woman, who assisted with the restroom: 10, she was polite and did not judge my issue. Professional. The back office MA that made the comment, she knows who she is: 2 The MA who checked me in: 4.5, pretty and thorough….not very personable.

I called several times to see if an appointment was necessary. I called well within the hours of operation and let it ring a long time, but no one picked up. I walked in with a pre-employment test. The check in staff weren’t very friendly. The collection went smoothly, but again the lab tech wasn’t friendly at all.

I was hesitant to go here due to the reviews, but I had a very smooth visit! Came for two vaccines, and the front desk staff told me I would be seen in about a hour. I was seen in less than an hour, and my medical assistant was very friendly and quick. My ONLY complaint was how hot it was in the waiting area. Overall, a good experience.

The customer service and medical staff were GREAT! Having come from a customer service background, I understand the pressure of a high volume environment. The wait time, however, was abysmal. In no way, shape, or form do I fault the staff for that. I was offered the choice of leaving and receiving a text notification, but I opted yp stay in case someone left early, didn't show, etc. My estimated wait was 2-3 hours, I waited 4 1/2 before I saw someone. Again, there were several walk ins and a lot of moving pieces. My one star reduction is for the time I had to wait, not the professionalism of the staff. I'd definitely go back, but I'm showing up first thing in the morning to beat the crowd.