The day surgery area and surgeon, as well as the floor nurses were great! Attentive. Caring. Communicated well before, during and after the surgery. Tried to keep family up to speed and made my mother feel better in an extremely anxious time for her. During her stay in the 3 west, she was told by her pt that she would not be going home until they felt comfortable knowing her support system at home would be in place and she could safely go home. The family was told that we would be notified when she was released. Upon hearing that she would be released a day when there wouldn’t be a good support for her at home, a family member called and the nurse said she would speak to the doctor and notify us before my mothers release. She was released without informing anyone. She was released less than 24 hrs after she was finally able to stand and go into the bathroom alone…this exhausting her… I very much appreciate the attentiveness given by the nurses. Their care was very much appreciated. But we felt that our mother was moved out as soon as she was able in order for them to have a room for the next patient. We did not feel that time was given to be sure she had support and care outside the hospital before she was released.

MGMC canceled my 4 hour appt without giving me notice. I had cleared my own schedule of 8 appointments to attend this one and I spent 12 hours without food or drink per provided patient instructions. MGMC's reason for canceling was that I needed a prior authorization despite having been fully booked and provided with patient instructions prior to the appointment. I was also told by my provider and MGMC that prior authorization was not necessary when I scheduled. MGMC's incompetence effected 9 patients not just one. I am now utilizing Central Maine Medical Center.

The ONLY reason I'm giving this place 3 stars is because most of the departments here are amazing and top notch. I actually hate to give this bad review but I've waited nearly 5 months to be able to tell the nightmare that is the maternity ward at Maine general in Augusta. The night nurses made my experience horrible. This was my 4th child and first to be delivered at Maine Genera in November . I would NEVER have a baby here again. I was in the hospital 6 days after the birth of my son. The labor and delivery team was fantastic so I would give them 5 stars, nurses included. The maternity ward doctors and day nurses were also great! The night nurses on the other hand were nothing but horrible, almost every one of them. Rude, controlling, passive aggressive, condescending, just horrible. Every one of them spoke down to me. My son was colicky and rude remarks were made to me about it. I wanted to exclusively breastfeed. My son was colicky and not sleeping unless someone was holding him at all times. I was exhausted and tired so i asked if they could take him in the nursery for an hour or 2. They took him. Id barely slept at all in 24 hours. A nurse came in not long after i had dosed off and asked me if she could give him formula to see if it would help with the fussiness.I was so delirious that I said yes. I was sooo upset when I woke up and realized it. Then I was talked into formula feeding by a nurse because is "better for colicky babies". Thats not even true!!!! But i believed it at at the time. I asked one nurse for a pillow and she she said if I give it to you and you fall asleep with the baby in your arms we'll call the state on you and you'll lose your baby! What!? I just asked for a pillow! Yup, this type of attitude every night.All because I asked for a pillow because my arm was hurting. One nurse in training asked if she could take my baby to draw his blood. I said as soon as he wakes up you can. He was colicky so I didn't want him awoken. The nurse in training ran out to tell the nurse training her. The nurse came storming in annoyed, grabbed my sons foot and said " We're taking his blood right now". with an attitude and eyes rolling. Mind you she didn't even do it right and it had to be done again by a more qualified nurse. More screaming and pain for my son. Another night nurse (these were all different nights) came in and TOLD me she was feeding my baby a bottle of formula. Well he drank some and didn't want it. I told her to stop. She TOLD me that she would not stop and that he needs to drink the whole thing because he will burn it all off by crying. Needless to say it didn't stay down. Shoving a bottle down my newborn babies throat is really disgusting. It's MY baby. The rudeness and aggressive behavior of these nurses is unacceptable in my eyes. They must work at night due to their lack of good bedside manor. I've never been so disrespected by medical staff in my life and I work in the medical field.

Excellent hospital, if I could go back in time and have my appendix removed again I totally would. The hospital was quick, clean, efficient, and the night nurses were allot of fun. 10 out of 10. I’m confused why the rating here isn’t five stars. You mainers should visit my cities hospital, st joes in my city put people through heck. Maine general gave me my own very clean room with 24 hour service.

I took my 80 year old Aunt to Maine General Friday night for A-fib, An irregular, often rapid heart rate that commonly causes poor blood flow. The heart's upper chambers (atria) beat out of coordination with the lower chambers (ventricles). My first concern is the hospital wouldn’t allow me to stay in the waiting room with a mask on. I had to stay outside until she was taken into a room. Second she wasn’t seen for 6 hours!!! When I asked what was going on I was told they didn’t have beds!!!! I am furious about this situation. This is a HEART condition. We only have one heart…..6 hours is completely unacceptable!! She wasn’t the only one waiting but, you would think a heart issue would be seen first!! I will advice other family and friends to seek care elsewhere.

Horrible health care. Wait HOURS for a bed in the HALLWAY and then HOURS for a small cup of water and then even MORE hours for a nicotine patch if you are a smoker. AND they barely check on you when you are in the hallway. The reviews you see online are LIES!!! If you go there to try to detox, they just make things worse because you are treated like a low-life AND you are treated like an INMATE instead of someone looking for HELP! When you are FINALLY brought to the detox section, it's even WORSE!! You don't even get to get any real food and order off the menu unless you've been there for 2HRS!!! Food and water are one of the most important things you need to detox!! ABSOLUTELY DO NOT RECOMMEND!!! GO TO BANGOR OR EVEN PORTLAND IF YOU CAN!!! Very few of the nurses or doctors actually care. If you're lucky you might get them. If not, you are just treated like an annoyance.

I have appendicitis, went to emergency, waiting a little bid long and so painful, but doctors and nurses was so helpful, and did whatever they could to to help me go through the pain, give me 3 shot 3 times pain relief and have the surgery done the same day. I really appreciate what they did for me. I can give them 10 stars if i could. Thank God and all doctors and nurses and all staff, they are truly guidance Angeles

To start I wish there was an option for zero stars, this place is truly awful. Wouldn’t trust the doctors here to tell the difference between a stubbed toe and a stroke. Save yourself the time (8+ hours in the waiting room is pretty common) and the verbal abuse from staff and go someplace else.

I could relay many negatives about this hospital but today I will share negative thoughts I have each time I visit. I have much difficulty just getting in the building! Unless you have a first appointment or procedure of the day, you have to park far far away. I'm exhausted by the time I get ìn the door, then I still have a long long way to go. The Thayer campus in Waterville even has stairs between the handicap parking and entrance! Apparently landscaping is more important. It doesnt take a brain surgeon to realize appearances, in this case, should not take the place of common sense! These two hospitals are the least assessable buildings in this area!

Would like to thank the staff for the care of my wife Shari. What ever she needed they were right there. Very professional and caring for my wife's needs in keeping her comfortable through all her pain.I thank you and I know she would have had to.

Totally incompetent doctors a scam hospital will be retaining an attorney soon. Their days are numbered

A glorified chiropractor told my Dad to stop taking his blood thinners less then 2 weeks after having a stent put in when he went into the ER for a nose bleed. Go here if you wanna die they dont even have real drs in the ER.

I always see such negative reviews so i wanted to add my own little experience. i had my first child at maine general 9 months ago, my nurses were AMAZING. one in particular named hannah made me feel so beyond comfortable and safe in such a scary moment in my life. fast forward to two nights ago i went back to the pediatric floor due to my son having a bad rash & rsv. this one nurse i had named Anna (maybe anne) was the absolute best with my son. he was sick and very impatient with all the constant blood pressure, oxygen level, temp checks and so on. but she distracted my son perfectly. she was so patient and so kind. i truly think these nurses deserve more credit because it’s such a hard job. these lady’s were phenomenal. 😩

I'm a retired registered nurse. Recently went for evaluation by their ENT doctor. The staff and the doctor were great. I'm grateful for the care I received.