1/5 Sarah Z. 3 months ago on Google • 1 review New
If
I
could
give
a
0
star
review
I
would
!!!!
Subject:
A
Comprehensive
Review
of
My
Stay
at
Marriott
Hotel
Algiers
I
regret
to
express
my
profound
dissatisfaction
with
the
recent
experience
during
my
stay
at
the
Marriott
Hotel
in
Algiers.
This
encounter
has
regrettably
cast
a
shadow
on
my
expectations
of
hospitality
and
has
prompted
me
to
provide
a
thorough
account
of
the
numerous
issues
encountered.
The
commencement
of
my
stay
was
marred
by
a
concerning
level
of
incompetence
and
neglect
in
customer
service.
Despite
presenting
a
comprehensive
set
of
documentation,
including
my
passport,
credit
card,
my
reservation,
I
endured
an
excruciating
wait
of
over
two
hours,
saying
that
my
reservation
wasn’t
accepted
with
no
further
explanation.
Making
me
wait
for
hours
trying
to
figure
out
what
was
the
issue
but
they
clearly
didn’t
know
what
to
do.
Upon
seeking
resolution
and
inquiring
about
the
manager,
I
was
met
with
a
baffling
revelation
that
no
managerial
presence
existed.
The
lack
of
transparency
was
further
exacerbated
by
the
provision
of
a
false
name
for
the
manager,
later
debunked
through
diligent
research
on
LinkedIn.
The
subsequent
discovery
of
an
unacceptably
dirty
room,
the
absence
of
robes
and
sandals,
and
the
oversight
of
providing
only
one
towel,
along
with
an
open
and
leaking
bottle
of
Pepsi
in
the
fridge,
underscored
the
lapse
in
attention
to
detail
expected
from
a
luxury
hotel.
Despite
repeated
room
cleanings,
the
hotel
eventually
transferred
me
to
another
location,
leaving
my
luggage
stranded.
The
level
of
rudeness
and
disrespect
displayed
by
the
staff
throughout
this
ordeal
was
unprecedented
in
my
extensive
travels
across
three
continents.
The
unsanitary
conditions
in
the
wellness
center,
specifically
mold-infested
showers,
added
further
dismay
to
the
overall
experience.
This
is
particularly
disconcerting
given
the
premium
associated
with
a
purportedly
luxury
hotel.
Communication
proved
to
be
another
major
shortcoming,
as
I
had
to
actively
seek
information
about
food
options,
navigating
various
levels
without
clear
guidance.
This
lack
of
communication
significantly
impacted
the
overall
experience.
In
summary,
this
stay
at
the
Marriott
Hotel
Algiers
stands
out
as
one
of
the
most
problematic
encounters
in
my
extensive
travel
history.
I
implore
potential
guests
to
exercise
caution
and
thoroughly
review
comments
before
considering
a
reservation.
It
is
my
hope
that
this
detailed
feedback
prompts
a
thorough
reevaluation
of
the
customer
service
standards
at
Marriott
Hotel
Algiers.
The
issues
highlighted,
ranging
from
cleanliness
to
communication,
require
urgent
attention
and
remediation.
I
believe
it
is
incumbent
upon
Marriott
to
rectify
these
shortcomings
and
uphold
the
expectations
associated
with
their
esteemed
brand.
Sincerely,
Sarah
Ziat
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