1/5 Melinda E. 2 years ago on Google
I
hate
giving
bad
reviews,
however,
I
feel
it
is
necessary.
We
booked
with
Stable
Stop
before
the
pandemic.
Like
everyone,
we
were
forced
to
cancel
our
plans
because
of
the
travel
restrictions.
I
asked
Anna
for
a
refund,
she
said
she
couldn’t
figure
out
how
to
do
it.
I
suggest
giving
us
a
credit
for
future
use
for
the
following
October
(not
knowing
if
they
were
in
financial
difficulties
because
of
the
pandemic).
She
agreed
to
this
option.
When
October
came,
Iceland’s
border
were
still
closed.
I
asked
for
a
refund
at
this
time.
She
just
ignored
my
several
emails.
I
reached
out
to
her
again
in
July
2021
to
use
our
arranged
credit
because
we
had
an
up
coming
trip
in
early
August
2021,
but
she
ignored
my
emails
again.
I
tried
to
be
sensitive
not
know
if
they
were
facing
hardship,
but
she
just
completely
refused
to
communicate
with
me.
If
you
have
booked
with
Stable
Stop
and
you
think
you
might
need
a
refund,
get
it
in
writing
or
dispute
the
charge
with
your
credit
card
company.
I
wish
I
had
disputed
the
credit
card
charge,
but
I
trusted
Anna
at
her
word…that
was
a
mistake.
I
really
wish
things
were
handled
differently.
Buyer
beware.
If
you
want
a
wonderful
Icelandic
horse
experience
try
Polar
Hestar
(ask
for
Selena)
or
Lava
Horses.
Sadly,
Stable
Stop
was
the
only
company
we
had
negative
experience
with.
All
other
vendors
gave
us
a
credit
and
we
rebooked
with
all
of
them.
I
would
not
have
given
you
a
bad
review
if
you
had
given
us
our
money
back
or
honored
our
credit!