This review is for Melissa Stiles only and does not reflect upon the quality of service and/or professionalism of rest of the staff or the company itself. Melissa has been an exceptional property manager since beginning, irrespective of the real-estate agency for which she worked. She has always been generally quick to response to maintenance requests and has not unreasonably denied any request. She has also always promptly attended to any maintenance request and followed-up on its progress. She has carefully balanced the needs of a tenant and that of the property owner. I may not have to agree to certain responses to realise that a balance had to be struck. Perhaps what could be improved is the amount of notice given in advance for bi-annual inspections. However, even so, she has been flexible with arranging alternative times. Any real-estate agency should feel proud to have her as their employee and try to keep her on their books for as long as possible. I have had much worse experiences with property mangers from the likes of Ray White, and some other small names in the business, however, it wasn't like that from the get go with Melissa. Overall, Melissa has been the best real-estate agent with whom I have had to interact in the past 15 years. Take note Harcourts.

Cannot thank Olivia enough for her incredible service in helping us secure a property after our current one went to market for sale. With the current rental crisis and after only moving into our rental 9 months ago i couldn’t bare the thought of being just an application in a sea of applicants. Olivia helped us find another rental that suited our budget and needs. Olivia goes above and beyond for her tenants and i cannot recommend a property manager higher. What an asset to Harcourts you are Olivia!!!

Melissa Stiles has been a wonderful Property Manager since moving in to our new rental property recently. She has been extremely understanding and Melissa has a very caring and friendly nature. I'm very happy to give Melissa 5 stars for being a great Property Manager 😊

Melissa is an amazing property manager, who is knowledgeable and easy to communicate with. Her professional manner and understanding has made the whole process of engaging an agent very smooth. I would highly recommend Melissa to anyone looking for someone to manage a property.

Melissa has been a tremendous help from the beginning with securing our rental. She is quick to respond to emails and always there to assist with any questions you may have. Highly recommend Melissa as your property manager as we have been nothing but impressed thus far 😊

We recently started renting through Harcourt's Pakenham, our property manager is Melissa Stiles and she is amazing. Her dedication to her work along with her enthusiastic, kind friendly approach is next level amazing. Melissa has gone above and beyond to help us out no questions asked. Any issues that arise or questions that we may have are dealt with promptly. No words can express how grateful we are for her ongoing efforts. I highly recommend Melissa Stiles. Thank you so much Melissa x

Our property manager is Melissa Stiles- she made our experience seamless and stress-free! Everything was moved along quickly and efficiently. Melissa is also very easy- going and great to communicate with. We appreciate all of your help so far and look forward to our ongoing working relationship. Thank you again :)

I had the pleasure of working with Melissa Stiles as my agent at Harcourts, and I cannot express how delighted I am with her exceptional service. Melissa managed my investment property with utmost professionalism, and I couldn't be happier with the results. Throughout the entire process, Melissa's communication was top-notch. She kept me well-informed at every stage, promptly answering all my queries and addressing any concerns I had. Her responsiveness and dedication to providing outstanding customer service were truly impressive. Moreover, Melissa's friendly and approachable demeanor made working with her an absolute pleasure. She was not only professional but also showed genuine care for my investment's success, treating it as if it were her own. Melissa demonstrated an in-depth understanding of the real estate market and provided valuable insights on how to maximize the potential of my property. I have had a stress-free experience as a landlord.

Melissa Stiles from Harcourts in Pakenham is an absolutely fantastic agent!! Not only did she go out of her way for us when we transferred our property from another property manager who we had a terrible experience with but also made sure to inspect the property immediately upon transfer to make sure it is in good condition. We couldn’t recommend her high enough! Thanks Mel for prompt response always and for staying on top of things for our property !

In our recent transition from one Harcourts rental property to another, we had the pleasure of dealing with Sales team and rental team. Joshua and Peter from Sales communicated in a thoughtful and respectful manner and considered our sense of peace in the process as paramount. Property managers Olivia and Melissa are efficient, professional and made the process seamless and comfortable. As someone who has rented for almost 35 years Harcourts has been the best experience for us.

Harcourts, it has been a great experience working with you not once but twice now. Stuart has been amazing from start to finish. Communication on point, swift and fast. He definitely works for you, to get the best out of every situation. To the whole team - very happy group, customer driven, and communication again is top notch. Thanks, Harcourts!

Sam Robinson has been my property manager for 2 years and as a home owner I cannot thank her enough for all she does. She has a very friendly and warm nature however treats every situation with a professional manner. She always goes above and beyond. Cannot recommend her more highly!

Sam Robinson at Harcourts Pakenham has all the attributes you want in a property manager. She is easily reachable, provides exceptional open communication and keeps you in the loop on all follow-up matters. Thanks Sam for your ongoing efforts.

Thank you Melissa for being so understanding given our circumstances, moving from inter state. You were kind, compassionate very understand given our circumstances. Communication always on point with a friendly positive attitude. Thank you Melisa appreciate your kindness & understanding. We are looking forward to our new beginning back in VIC.