Island House Caribbean restaurant image

Island House Caribbean restaurant

Restaurant โ€ข Western restaurant โ€ข Jamaican restaurant

๐Ÿ‘๐Ÿ‘ Worst customer service ever from the two staff spoke to. Terrible customer service not worth going to and the staff are unprofessional will never eat there.i still will not eat there not because the food isn't good but because of the two other staff. But the way the the owner called to deescalate si... People often mention service, great, time, customer, good, staff,


Address

639 Main St, Poughkeepsie, NY 12601

Contact

(845) 485-8779

Price rating

$ $$$

Rating on Google Maps

4.30 (130 reviews)

Open on Google Maps

Working Hours

  • Sunday: 12 to 8โ€ฏPM
  • Monday: 10:30โ€ฏAM to 8:30โ€ฏPM
  • Tuesday: 10:30โ€ฏAM to 8:30โ€ฏPM
  • Wednesday: 10:30โ€ฏAM to 8:30โ€ฏPM
  • Thursday: 10:30โ€ฏAM to 9:30โ€ฏPM
  • Friday: 10:30โ€ฏAM to 9:30โ€ฏPM
  • Saturday: 10:30โ€ฏAM to 9:30โ€ฏPM

Featured Reviews


Frequently mentioned in reviews: service (14) great (10) time (9) customer (7) good (7) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Fatmata K. 2 years ago on Google
    Worst customer service ever from the two staff spoke to. Terrible customer service not worth going to and the staff are unprofessional will never eat there.i still will not eat there not because the food isn't good but because of the two other staff. But the way the the owner called to deescalate situation due to her staff i truly appreciate. Thats the only reason i will change my rating from a 1 to a 5. I understand how hard it is for small business. If it wasn't for her and her being respectful. But i will say to still support small business. The other two staff just needs better customer service training. But the owner is a kind spirit
    5 people found this review helpful ๐Ÿ‘

  • 2/5 FIRE S. 6 months ago on Google
    And they rung my order $20!!! Over the correct price ๐Ÿคฌ if I would have not said anything...THEY Would have NOT๐Ÿคฌ๐Ÿ˜” Who ever they lady is that's always arguing with her boyfriend/ husband is rude and Annoying I gave them second chance and the only thing I can say is .... HOW DO THEY EVEN MAKE ONE! DOLLAR!!!๐Ÿ˜” SUCKS!!! Across The Board!๐Ÿ˜”
    3 people found this review helpful ๐Ÿ‘

  • 2/5 Nicole G. 1 year ago on Google
    I was so disappointed. For the price I paid for my oxtailsโ€ฆ I expected to get some that had meat on them. I was charged more then 20$ for a plate of rice with a couple oxtails which barely had any meat. Not to mention the rice and cabbage tasted funky. It ended up in the trash.
    3 people found this review helpful ๐Ÿ‘

  • 5/5 Shae H. 2 years ago on Google
    Quality food at a reasonable price, customer is remarkably. This have become my most frequent lunch and dinner spot especially now that it is open on Sundays ! highly recommend
    2 people found this review helpful ๐Ÿ‘

  • 5/5 Chef O. 9 years ago on Google
    Good service and good food everytime I order from her. No problems my food is always enough and always hot my soup is always great everything is awesome. Only thing is she need to open earlier. But that's not really a big deal tho. No other jamaican restaurant got nothing going on she is the best right now
    2 people found this review helpful ๐Ÿ‘

  • 2/5 Bee B. 2 years ago on Google
    Iโ€™ve visited this establishment 3 times and the food did not disappoint. But & however, the customer service gets worse each time as well. 1st time, a friend and I walked in & the young man behind the counter refused to acknowledge either of us. watching Wakanda on the tv seemed way more important. We even walked out & walked back in and he EVENTUALLY asked how could he help usโ€ฆcrazy! The 2nd time a young lady assisted me and she seemed to be more polite and interested in my patronage. Today I walked in and a different young lady took my card to pay for the food and she wouldnโ€™t push the card machine closer so that I can enter my pin. I had to reach almost over the counter to put in the code. AND! Instead of her handing my card back to me, I had to reach over the counter yet again and retrieve it from herโ€ฆthe attitudes of the people in this establishment is disgusting. Please do betterโ€ฆ
    2 people found this review helpful ๐Ÿ‘

  • 4/5 Dajion S. 3 years ago on Google
    I would have given 5 stars if the appearance was better but the food and service I received today were ๐Ÿ‘Œ๐Ÿฝ. I was pleased with the portion size for the $11 medium plate.
    1 person found this review helpful ๐Ÿ‘

  • 3/5 Donald c. 1 year ago on Google
    First-time visitor, I love the ambiance of the place customer service good, but please tell the chef low down on the SALT OMG I had (cow foot and beans) if a man was DRUNK he would've SOBER up one time, please. You are gonna kill people with salt. your place is not a rum bar !!!
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Sudeen B. 2 years ago on Google
    Listen when you can get a well cooked home meal on any given day of the week that's a great place not to mention it's mouth-watering dishes....and I must say the serving size is most bountiful while not costing a great deal...๐Ÿ˜‹๐Ÿ˜‹๐Ÿ˜‹๐Ÿ˜‹
    1 person found this review helpful ๐Ÿ‘

  • 5/5 cherise b. 1 year ago on Google
    The food is phenomenal. Can't get to them then get their food via Door Dash
    1 person found this review helpful ๐Ÿ‘

  • 5/5 osika d. 2 years ago on Google
    I love this wonderful establishment at all times l Loved everything, but what impressed me the most was the friendly, helpful Staff that helped me choose my meal and was cheerful, upbeat, and just generally a great person I would definitely recommend this place to anyone Can't wait to go back!
    1 person found this review helpful ๐Ÿ‘

  • 4/5 Melanated S. 3 years ago on Google
    Good food. Good service. Make sure to get here early.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Marco G. 3 years ago on Google
    Great food and service every time I go there.
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Regina a. 3 years ago on Google
    I enjoy the food and service is great! I donโ€™t live local so when I am in town I always grab a dish or two ! P.S. I love the jerk pork ! Next time I go Iโ€™m going to try the fried chicken and red sauce that everyone has fallen in love with ๐Ÿคค Iโ€™m so excited ๐Ÿ˜† Iโ€™m going tomorrow before work !
    1 person found this review helpful ๐Ÿ‘

  • 5/5 Nakia S. 1 year ago on Google
    Love their food, great customer service and clean

  • 5/5 kirk b. 1 year ago on Google
    Well itโ€™s about time!! We needed a great Caribbean restaurant that gives us consistency with the menu and weโ€™ve got one! The food is seasoned well, best food portion size for the low price they charge. Stay consistent guys and you will need a larger place soon enough!! Hats off to the chef! See you soon!!!

  • 5/5 Eric G. 2 years ago on Google
    Ask for good Jamaican food they told me it's a little jawn in the hood! It wasn't "hood" food was awesome wish they were closer to me great food

  • 5/5 S B. 1 year ago on Google
    Food is good. Love their fry chicken and red sauce...my favorite ๐Ÿ˜‹๐Ÿ˜‹๐Ÿ˜‹๐Ÿ˜‹. Lovely staffs also.

  • 5/5 Buddy E. 3 years ago on Google
    The menu and service were above my expectations. We truly liked the vibes of this restaurant. First-rate spot to take the family out for lunch.

  • 1/5 Naomi G. 1 year ago on Google
    Theyโ€™re horrible I would never go back every-time I try to give a Jamaican restaurant a chance in Poughkeepsie Iโ€™m highly disappointed. They Mac&cheese is horrific I went there around the time they open up and it looks as if they resell Mac&cheese that was cooked days ago. Plantains hard as hell and They sell shrimp soup without the shrimp.

  • 2/5 Wayne D. 1 year ago on Google
    Food id great ๐Ÿ˜Š When you order eat and the restaurant has no clue ๐Ÿ•ต๐Ÿฝโ€โ™‚๏ธ what the plastic in your food is because all utensils are steel! Dam. Either have to be privileged or not the best experience.

  • 4/5 apriana w. 1 year ago on Google
    Food is Good especially the fried chicken but the wait time is ridiculous . They need to have more staff to help dish out the food especially when there is a long line !

  • 5/5 Doraine P. 9 months ago on Google
    Great food. The only thing that is not consistent is their portion sizes. GREAT CUSTOMER SERVICE FROM A YOUNG MAN THAT WHO IS USUALLY THERE EVERY TIME I GO THERE.

  • 5/5 Jeffrey D. 2 years ago on Google
    Very fine service and good portions for your money, food is pretty good too ๐Ÿ˜‹

  • 5/5 Slimmgemm 8 months ago on Google
    Excellent food great service a diamond in the cut spot


Call (845) 485-8779 Open on Google Maps

Amenities


  • Payments
    • โœ“๏ธ Credit cards
  • Offerings
    • โœ“๏ธ Quick bite
    • โœ“๏ธ Comfort food
    • โœ“๏ธ Small plates
  • Popular for
    • โœ“๏ธ Lunch
    • โœ“๏ธ Dinner
    • โœ“๏ธ Solo dining
  • Accessibility
    • โœ— Wheelchair accessible seating
  • Dining options
    • โœ“๏ธ Lunch
    • โœ“๏ธ Dinner
    • โœ“๏ธ Dessert
    • โœ“๏ธ Seating
    • โœ“๏ธ Catering
  • Service options
    • โœ— Dine-in
    • โœ“๏ธ Takeout
    • โœ“๏ธ Delivery

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