1/5 Nicole A. 4 years ago on Google
I
have
been
here
a
few
times
for
concerts
and
it's
been
an
okay
experience,
but
now
I
WILL
NEVER
GO
BACK.
During
the
show
on
11/5/19,
my
best
friend
passed
out.
I
received
more
kind
offers
and
better
help
from
the
band
member's
merch
table
guy
and
people
in
the
audience
then
I
did
from
the
staff.
She
is
on
medication
for
blood
pressure
and
the
lights
from
the
show
had
started
to
bother
her.
When
she
started
feeling
lousy,
we
had
exited
the
crowd
and
found
a
barstool
for
her
to
sit
on
between
one
of
the
bars
and
the
merch
area.
When
she
passed
out
the
immediate
response
was
from
an
audience
member
who
was
a
nurse
and
the
merch
guy.
I
even
had
another
audience
member
offer
assistance
as
she
was
CPR
certified.
After
about
a
minute
of
commotion,
we
had
three
security
guards
and
the
nearby
bartender
approach
us.
As
my
friend
was
regaining
consciousness
the
bartender
began
yelling
in
our
faces.
The
music
was
loud,
yes,
but
she
was
inches
from
my
face
and
my
friend
who
was
barely
conscious.
She
shouted
that
we
needed
to
move
my
friend
to
a
nearby
couch.
I
said
please
give
her
a
moment
to
get
her
bearings.
The
bartender
then
proceeded
to
tell
us
if
we
didn't
get
her
off
the
floor
that
"security
will
have
to
take
her
out
of
here".
What
were
they
going
to
do?
Carry
a
barely
conscious
girl
outside
and
drop
her
on
the
sidewalk?
I
told
her
she
needed
to
back
off
and
stop
yelling
as,
again,
my
friend
was
still
barely
conscious.
She
continued
to
talk
over
me
and
yell
at
me
that
she
needed
to
be
moved,
completely
disrespecting
my
friend’s
well-being
and
my
request.
The
security
guards
said
nothing.
After
a
solid
minute
of
continued
yelling
over
me,
my
friend
finally
let
me
know
she
wanted
to
get
up.
I
helped
a
security
guard
move
her
to
a
nearby
couch.
Our
belongings
were
on
the
stool
behind
us.
I
had
to
yell
to
one
of
the
security
guard
following
aimlessly
behind
us
to
please
get
our
stuff
so
it
wasn’t
stolen.
Of
the
five
staff
members
involved
in
this
entire
incident
only
two
were
semi-decent.
The
man
who
helped
me
carry
her
offered
to
grab
her
water
and
juice.
Another
guard
told
us
that
the
show
would
be
over
soon
and
we
could
sit
and
relax
before
heading
out
and
that
if
we
needed
anything
to
grab
a
nearby
staff
member.
The
other
guards
and
the
bartender
disappeared
completely.
Those
guards,
too,
then
disappeared
and
were
not
seen
again,
not
even
to
check
in
on
us.
About
fifteen
minutes
later
the
show
ended.
The
guard
standing
beside
the
stage,
who
had
not
been
present
during
the
incident,
approached
us
and
told
us
we
had
to
leave
because
they
were
going
to
start
cleaning.
I
informed
him
my
friend
had
passed
out
and
another
guard
told
us
we
were
okay
to
sit
and
relax
for
a
bit.
We
knew
the
venue
was
not
closing
as
they
were
still
selling
merch
and
the
band
was
coming
out
for
a
meet
and
greet.
He
stared
at
me
blankly
and
I
couldn’t
figure
out
if
he
hadn’t
heard
me
or
just
didn’t
care.
He
again
told
us
we
couldn’t
stay
and
had
to
leave.
As
I
tried
to
express
again
what
had
happened
my
friend
said
let’s
just
go.
As
we
got
up
to
leave,
the
girls
across
from
us
tried
to
help
by
also
explaining
the
situation.
I
unfortunately
didn’t
see
or
hear
the
guard’s
response
as
my
friend
and
I
had
begun
to
leave.
The
girls
chased
after
us
and
apologized
on
behalf
of
the
uncaring
staff,
something
that’s
not
even
in
their
control,
and
asked
if
they
could
help
us
exit
the
venue.
This
whole
ordeal
was
disgraceful
on
the
staff’s
behalf.
This
venue
needs
to
take
time
to
properly
train
the
staff
members
on
how
to
handle
a
crisis
situation.
Not
once
did
a
single
one
of
the
staff
members
ask
if
she
hit
her
head
when
she
fell
or
if
she
required
an
ambulance.
While
she
did
not,
this
should
have
been
the
first
question
the
staff
asked.
Instead,
they
asked
only
if
she
was
diabetic,
if
she
was
on
medication,
and
if
she
had
been
drinking.
The
bartender
was
rude
and
heartless
and
several
of
the
security
guards
were
careless
and
inattentive.
Needless
to
say,
I
will
never
be
attending
an
event
at
this
venue
ever
again.
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