1/5 Estefany Y. 1 year ago on Google
Review
is
for
customer
service
on
behalf
of
the
manager
and
his
team.
We
are
from
out
of
town
and
stayed
in
a
hotel
down
the
street
for
a
conference.
Choose
to
get
food
here
for
a
Rueben
sandwich
(which
is
no
longer
even
on
their
menu).
Afterwards,
we
accidentally
left
our
card
in
the
restaurant.
My
partner
went
in
the
next
morning
around
~9am
and
was
told
by
the
service
staff
that
the
manager
is
not
available
and
only
he
can
provide
the
card.
Basically
told
to
come
back
in
later.
I
didn’t
realize
it
at
the
time,
but
they
were
just
pawning
us
off
for
a
later
problem.
We
are
in
a
conference
so
I
took
a
break,
left
around
1
pm
to
pick
up
the
card
(it’s
a
15
min
walk
over).
The
second
time
around,
I
was
told
that
“the
manager
cannot
be
found”….
I
knew
I
wouldn’t
have
time
later
that
day
to
come
back
so
I
told
them
I
can
wait.
Some
time
goes
by
and
I
am
approached
by
the
bar
tender.
She
tells
me
the
staff
is
looking
for
the
manager
right
now
but
he’s
in
a
“VIP
meeting
with
clients
selling
events”
so
he
may
be
hard
to
find..
I
told
them
I’ll
wait
cause
I
don’t
have
time
to
come
back
later
and
my
flights
leaves
tomorrow.
Some
more
time
passes,
the
bartender
continues
to
push
me
to
come
back
later.
I
insist
to
wait.
Bartender
starts
to
get
snarky
and
told
me
they
can
“mail
me
the
card”…
at
this
point
I
had
enough,
that
is
not
costumer
service
and
not
even
a
helpful
comment.
I
explain
to
her
how
mailing
me
a
card
will
not
be
helpful
while
I
am
traveling
because
it
will
take
10
business
days
to
arrive.
Also
why
mail
a
card
when
my
current
card
is
in
the
restaurant
with
the
manager??
It
was
very
clear
she
wanted
me
(the
problem)
gone.
Finally,
the
manager
was
found
and
was
unavailable
because
he
was
in
a
VIP
meeting
(surprise
surprise)
and
so
he
relays
a
message
to
me
via
the
sou-chef
saying
he
said
never
found
a
card.
Sou-chef
was
clearly
exacerbated
when
coming
to
talk
to
me
as
if
I
have
been
creating
a
scene
when
in
actuality
I
was
just
not
accepting
their
“we’ll
deal
with
it
later”
attitude.
.
They
also
told
me
that
security
does
not
have
it
downstairs…
and
again
to
come
back
later.
I
left.
We
tried
calling
the
restaurant
but
no
one
answers
(the
phone
automatically
routes
to
the
managers
phone).
we
ended
up
calling
the
Westin
Hotel
(since
the
restaurant
is
actually
in
the
hotel)
and
they
transferred
us
to
house
keeping
and
security.
Security
told
us
the
card
was
delivered
to
them
and
they
have
it!!!
Roy
Taylor,
the
operations
manager,
told
us
the
card
was
not
found
so
we
can
leave
during
his
“important
VIP
meeting”.
He
literally
could
have
just
excused
himself
for
LESS
THAN
5
MINUTES
to
address
a
small
issue.
This
situation
was
so
ridiculously
mismanaged.
We
ended
up
having
to
leave
the
conference
AGAIN
and
walk
back
to
the
restaurant
for
a
third
time
later
in
the
evening.
We
told
the
rude
bar
tender
we
found
the
card
in
security
(after
she
had
already
told
us
they
checked
there
and
it
wasn’t
there)
and
all
she
said
was
“great
looks
like
you
found
it”.
.
If
I
was
considering
booking
an
event,
I
would
NOT
consider
this
location
due
to
the
lack
of
professionalism.
1.
The
manager
did
not
answer
his
phone
after
numerous
calls
throughout
the
day.
2.
Staff
was
rude
and
did
not
care
about
the
situation
3.
The
grill
chicken
sandwich
was
not
worth
this
headache
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