I am deeply disappointed by the current state of maintenance at this Leisure Centre. The scene that greeted me upon arrival was disheartening – overflowing bins both at the entrance and behind the leisure centre, creating an unsightly and unhygienic environment. What's even more concerning is that these poorly managed waste bins are located in an area frequented by children. The presence of flies buzzing around due to the overflowing bins poses a health hazard and a potential safety concern for those using the facilities. It's disheartening to witness such negligence in maintaining a space meant for leisure and recreation. I strongly urge the management to address these issues promptly. Maintaining cleanliness and hygiene is essential not only for the well-being of the visitors but also for creating a positive and inviting atmosphere. I hope that my feedback is taken seriously, and steps are taken to rectify the situation

I'm not one to write reviews unless the experience has been exceptional or utterly diabolical. This place and its manangement team fit in to the latter. Like many before me have commented, the changing room are perpetually in a poor state and appropriate standards are not being maintained. When I attended on the 18th and 19th July to take my 6 month twins swimming (one on either day), the temperature of teaching pool was colder than the main pool. We are left nursing to very ill babies whilst writing this. I have never known teaching pools to be this cold and for babies to be allowed to enter, this is a breach of UK STA standards, which state that teaching pools should be at least 30 degrees in temperature. Either close the pool or put the temperature to the right levels. Im sure im not the only parent dissatisfied with the teaching pool temperature. Also the showers are all cold and no notice has been put up, so we were in for a ice surprise. To top it all, I went to the virtual rpm class in the evening at 8.30pm, to find that it was not on. Again no notice was put up on the door and app still allowed you to book the class. I managed to find a gym instructor who told me the virtual rpm has not been working for the past week. Whilst the rates are reasonable and facilities are good, management need to up their game and understand that the centre is not free and we are all paying our hard earned many for a very poor service in return. Were it a private gym rather than a leisure centre, I'm sure such poor service standards would not be tolerated. The experience has been infuriating and I'll be taking it further.

Nice gym Everything is tidy and clean Have a lot of equipment to use

Been going to Basildon EA for a few months now. The equipment is clean and makes sense with the layout. It’s bright and welcoming. Upon coming to Becontree today it’s dark and dingy, it’s hard to work out how they’ve set the machines up. I wanted to do some legs on the cable machine. There was only one ankle strap (Basildon usually has about 6 to choose from). I had to ask someone to help me find one and they couldn’t. Following this I had some unnecessary comments from some of the men like just use one, why are you fussing; I said it’s a lot longer as you constantly have to keep swapping. Upon using the cable machine I noticed that it is covered in rust. Surely they should be keeping the standards up across all EA’s? I will be using this as my main gym as I’ll be coming to this area for work and it’s actually made me rethink my membership here.

The pool showers have mould growing. You can smell strong mould smell as soon as you enter any of the shower cubicles. Disgusting!!🤮 Also the big pool always feels so cold. Not sure if they are keeping it at the right temperature, no wonder people are avoiding it in winters

Subpar gym for the price you pay. Student price is still way too expensive with discount. You get mainly basic equipment and the space isn’t too big to accommodate the amount of people who come here. Would be great if on the Everyone Active app you could see how many people are in the gym to save you a trip of coming here just to find all the equipment occupied. Some machines are so rusty and some spaces very dirty. Changing rooms need a major updating as well. Sometimes they are quite dirty and the amenities are appalling for the price you pay as there is only basic showers and dated hairdryers that are normally tattered or broken. Toilets are constantly shocking as well, one is always out of service and it just feels dirty entering the bathrooms here. Classes I’ve taken have always been lovely, never particularly challenging, but seeing how the majority of the people who take these classes are elderly people I can see why they wouldn’t push you too far. Also no women’s only space here which I think is a huge oversight in this day and age. Overall, I froze my membership and have not felt compelled to renew it. So so supbar here.

Leisure Centre offers a wide range of activities for both adults and children. These include the traditional gym with aerobics classes, swimming lessons for both children and adults, Ju Jitsu classes, Badminton, Gymnastics, Dancing and at the entrance there is also a paid soft play area for children. As of now, the price is £7.40 and allows for an adult + 1 child for a 1 hour and 30 minute session. If you want to grab a coffee or a snack while waiting for your little one's activity, then you can enjoy these at the indoor seating area with a view to the smaller swimming pool.

The facilities themselves are good and the staff are helpful. My issue was hygiene. We went swimming and there were people in outdoor shoes all around the pool and pushchairs in the shower area (there is signage to say don't do that but it is ignored) and people fully clothed in the pool. I understand some people prefer to cover up but there are water clothes you can buy that are the correct material.

Large gym with plenty equipment, currently has the most amazing staff running their classes, who are knowledgeable on the subject they are covering. The reception here is amazing the staff greet you with good morning and even tell you to have a good day when leaving, this centre definitely has the best reception staff hands down out of the 4 centres I have used.

I liken visiting this leisure Center to visiting a third world country, unbelievably dirty everywhere, full of rude selfish people (mainly customers) I taught my step daughter more about swimming during a 10 min pool session than they did in 5 30 minutes lessons. Visit at your own risk, recommend getting a hepatitis, typhoid and polio jab after just to be safe. 👌🏼

Whilst in the gym, my girlfriend and many other female friends have told me about an instance of one of the cleaners loitering inside the girls changing room on his phone staring at changing women. This individual worker is a junior cleaner who usually mops the floor and does janitor duties, who is white and short with brown curly hair and looks sleazy (kind of like a sloth). His actions are absolutely appalling and it is a shocking surprise that such an individual has managed to stay employed in this facility. This individual makes this gym a dangerous place, they need to be named and shamed as well as sacked. I have never seen this person ever in the mens changing room, he must prefer the women’s room. This needs to be sorted out.

Take my daughter there for swimming lessons. The lessons itself it fine but the fact that there are so many paid members yet the facility is not cleaned throughout the day is absolutely disgusting. Literally smelt of urine and you can see visible dirt all over the floor.

It's a shame that there are a few swimming instructors that don't take their job nor the safety of their pupils seriously... I've observed instructors who are meant to be teaching young ones swim, standing around talking and leaving their students unattended. In about a month of a family member learning to swim, today was the first time that an instructor actually entered the pool to properly support the learners. My family member actually learnt to swim on his back. He was so excited and said this was his best lesson..... This is definitely the treatment the children should get when parents are paying for lessons....Wish I knew her name!!! You earned them one more star!!

The 25m swimming pool is very clean, however, it can get very busy due to swimming lessons and areas for public swimming taking over swimming lanes. Changing area normally clean, but during peak times can be a bit messy. Booking system is very easy to use and slots are always available. The 50m swimming pool is amazing and very clean, but unfortunately they only open during weekends, morning time only. I hope this could be extended to weekdays with more time slots. Gym is very nice as well, plenty of equipments and mostly new. Free weights area quite small but overall ok. Overall, this leisure centre is a great option for gym, swimming and others things to keep fit. Soft play area for kids is great, but there is a charging fee. Staff is friendly and helpful, if you got any issues it is easy to address via email and management will reply to you. Overall, highly recommend.

I took my kids here for swimming lessons and whilst the swimming teachers are good and know what they are doing, the facility was packed full of people and not very clean the showers were visibly dirty with my little ones scurrying around running from bugs whilst trying to have a shower after swimming. Then they both made comments around the litter that seemed to be dotted all over the changing rooms. This facility will benefit from additional cleaning staff and people also not littering the place and using the clearly labelled bins provided. Also, having less children in each of the classes they run as that will mean less people using the facilities at the same time and allow a bit more time in-between the classes for the cleaning staff to be able to sort out the facility prior to the next set needing them.

Went for a swimming session. Disgusting showers and changing rooms that look like they have never been cleaned. Guests that are not swimming loiter around in the changing room which makes you really feel uncomfortable. Booked a session where there weren’t many people on it, to go and find the swimming pool packed like a can of sardines. Pool water cold, doubt any chlorine was in it. Makes me think if they ever changed the water out. Worst looked after leisure centre.

Avoid this leisure centre at all costs. I signed up for a year and paid upfront only for them to change their admission rules after 6 months and insist I pay a supplement every time I attend. Unbelievably dishonest. I will never return!

I had a swimming lesson on Tuesday 2nd January 2024 and it is very important for me to have it due to my mental and physical health. I changed my return ticket from holidays to come back early for this but when I reached there, I was told there is NO SWIMMING LESSON. They deducted the FULL MEMBERSHIP fee right on 2nd January 2024 but there was no swimming lesson on that day. There was no lesson in the previous week as well and charged the FULL MEMBERSHIP for December. I don't know how this is allowed. This should be reported to the consumer right team if I do not get my money back. Staff is very friendly but management is poor and below standards. This place really need a review by the independent body.

Really bad customer service. I wanted to cancel my lesson because I was unwell, but they didn't let me. I asked to speak to the manager and they put me on hold, then 'the manager' started speaking acting like he could not hear me. Colleagues were laughing in the background and wasted my time. The manager did not apologise and just hung up on me. The lessons themselves are usually quite crowded, you cannot even get to swim properly. I strongly recommend that you don't book lessons here. They need to sort themselves out.

Great experience. We had a private birthday party. And I can say it was great. Everything is in place, a clean and safe environment. Toilets for kids and adults, hot coffee and tea. Great and welcome staff members. There are 2 little riding machines that kids can sit on, payable by contactless payment. A high, but safe soft play, climb, 2 slides, one short, one long, and a ball pit. Small round tables with chairs.

Gym had a welcome upgrade but still lacks basic equipment like a incline/ decline bench, regular equipment breakdowns that takes months to repair. (Plus changing rooms are sub par). Observed staff not paying any attention who walks in without a pass makes it a security issue!! (Especially swimming pool changing rooms which is gross and packed with kids). Much prefer if they split adults and kids swimming times to make it more pleasant, safer.

Receptionist never answer the phone. It's a nightmare! They need to recruit more people for customer service. Also website could be improved so it's easy to navigate around.

Had to cancel my daughters membership, when I had a chance of seeing what sort of place this is. ITS DISGUSTING, DIRTY, ALWAYS OVERCROWDED and you charge £35 a month for 4 30min swimming lessons? Never again. AVOID! Cancelled direct debit, as managed to teach my daughter how to swim in an hour. When these joke of teachers couldn’t get her to put her face in water. Pathetic. Never again.

The customer service at the counter was appalling. The lady at the counter falsely accused me of being rude, and, unfortunately, the manager's behavior was even worse. It's crucial for management to consider assigning more professional staff, especially at the counter, particularly when children are involved. The current staff's apparent ego issues have created an unwelcoming atmosphere. My 7 year old son was unfairly forced out of his lesson due to the team's incompetence, leaving him traumatized. I strongly urge management to address these concerns promptly.

Trying to end membership singe 6 months. Still bot cancelled. Why is it so easy to start a membership and if you want to cancel you have no options than going to your bank.

Better than rest of everyone active centres in Romford and Hornchurch, at least staff is polite especially in the gym where I really like equipment and space too ! I think it’s got a diverse clientele and they manage it well ! Needs a saun steam and jacuzzi ! Pool is quite large and good

I took my children for there swimming lessons and a teacher Alya was amazing. Provided fun and interactive lessons. My child progressed a lot. I definitely recommend this centre for children swimming.

The swimming area is appalling. It seems the floors are never cleaned, the changing spaces are filthy. And sometimes they don’t have hot water for the showers. Swimming lessons get cancelled without any notification.

After finishing the GCSE exams, I send my son to use gym facilities for his health concerns. He used to go on his bicycle. Its only a week and today his locked bicycle has been stolen in front of the office/staff eyes. If someone stealing the locked bicycle, breaking the lock, they should stop the thieves. He asked for help from the staff, who simply take off the responsibilities and ask him to call police. He reported the matter to police and do not know whether he will get it back or not. The gym authorities to make the fool proof arrangements so the next bicycle from other attendant should not be stolen.

I signed up online for the swimming pool and gym, instead of the bundle price I got charged separately. When I realised several months later they refused to refund me the extra amount I was charged. Other than that, they gym and the swimming pool are ok (far from great) although they could be cleaner.

Budget gym with a price that doesn't match. This was a lovely center a few years ago, the machines are not updated and are rusty now. Often broken. You will have an inconsistent workout routine. Really disappointing. The overall layout of the gym is WRONG. Everyone Active needs to think about its members and competition. You can get this standard for much less a month.

I drove to the center today for swimming lessons for my daughter but was told at reception that there are no lessons. There were no lessons last week either. No email or text communication was sent about cancelled sessions, they assumed you have read notice board in the center. least you can expect is some form of communication for such breaks. They are happy to send loads of marketing rubbish in emails but not bothered to send important communication. very disappointed with the management.

I usually go to Harrow lodge for swimming with my children but they were fully booked so thought we would try beacontree leisure centre….never again. Firstly the changing rooms were filthy!!! There were dirty nappies across the floor in multiple changing rooms, dirty tissues and half eaten food. In fact the floor was just dirty, you could see it on your feet when changing. The majority of lockers have just a key so there is no way of strapping it to your wrist whilst swimming. Whilst swimming they allowed a woman to be poolside who was wearing outdoor shoes and taking photos on her phone. Half the showers didn’t work. Appalling and will not be returning!!!