I’ve always praised Tufts for their competent staff. Any time I had any health issue, they’ve always been able to help me figure it out when no one else could. But my most recent experience changed my overall opinion about this hospital and the quality of their staff. First of all, I could not get an appointment with my PCP so I had to resort to booking an appointment with the PA that my PCP works with. And let me tell you… the PA is one of the most nonchalant/unsympathetic person in the world. She did not seem like she knew what she was doing and was really bad with follow ups as well. When she did follow up with me after my visit, she made a presumptuous statement over the phone that drove my anxiety up the wall and I ended up having a mental breakdown from it. I ended up seeking a second opinion from another PCP for my case and this PCP told me verbatim, “Whatever she told you was the most incorrect diagnosis and most careless statement anyone could’ve made to a patient.” To top it all of, my PCP at Tufts never cared to follow up with me after they told me that I could’ve been experiencing a stroke and that I should have gone to the ER near me ASAP. It is now Day 17 since my ultrasound appointment and I still have not heard back from either one of the PA or PCP. But guess what I got though? A bill for the office visit, that they didn’t forget to follow up on! Needless to say, I’m beyond disappointed. Why is there such a lack of follow up and oversight in primary care? It’s scary that grossly incorrect information can be relayed to a patient like this. What happened to the quality care Tufts once provided?

I was a patient here for 1.5 weeks and to be honest the bad outweighed the good at the time. Since then though, being an out patient and trying to schedule follow up visits is ridiculous. So far when calling to set up appointments, I've been bounced around from department to department, connected to numbers that are no longer in service and "workers" who don't have a clue about anything. Tufts, you can do much better.

As a former employee there I can say this is one of the worst hospitals in Boston. We were told they were going to show appreciation for staff who worked thru the pandemic, the only thing we were given was a $5 coupon to use in their expensive cafe. And half the times the food wasnt prepared (half cooked) or it was old. Brought a salad one day and all the lettuce was brown, when I tried to return it they had the nerve to offer something else. Oh and they care way more about the ppl who donate... just ask the pt that lied on me and got me terminated... was told that Tufts believes in the honor policy, but not when dollars signs are involved. Before working there I thought this was a good place to work....glad I got them out of my system and wouldnt go back to work there if they offered me quadruple the pay...signed happy as hell to be gone!!!

If you have a high deductible plan best to avoid this facility. It's important to realize they charge you a medical center/hospital charge in addition to whatever your physician charges are even though this facility seems anything but a hospital. They aren't upfront about the amount of this additional hospital charge and tuck the mention of it into the bottom of the financial agreement you need to sign as you check in for your appointment.

I'm gonna be honest here. This place is horrible. They couldn't care less about their patients. I was suffering for a long time and desperately needed help. They kept cancelling my appointments and delaying my approiments months later. I was suffering from chronic fatigue syndrome(didn't know it at the time). I am grateful to say i am about fully recovered and have my normal life back. I did this myself through brain retiring, meditation, and diet ad supplements. tufts didn't give me any recommendations or offer any kind of support. The neurologist shows up twice a week. I am truly grateful that I have my health back and I don't need tufts but I think of all the sick people who actually need help from this wretched place and my heart aches for them. Because the staff and doctors at tufts clearly don't care about their patients. The only they care about is a paycheck and going home. This is supposed to be one of the greatest hospitals in the us. Digusted at what tufts and our healthcare system has become. when I got a call from them 6 months later trying to tell me that I have an appointment in july It felt so good to tell them off and say how terrible their system is. I also asked what about the patients that truly need your help and can't wait any longer for appointments and his response was we had a new system change. It's always someone or something else's fault. these people have zero accountability.

Please go elsewhere. This hospital is not state of the art or current. I have had to file complaints repeatedly to get the incompetent and unprofessional staff to do their actual jobs. The buildings, hospital rooms and waiting rooms are long overdue for a make over. Hold times are exceedingly long, you simply can't get anyone on the phone or follow up without calling repeatedly. Calling there is a job in and of itself. Some of the Dr's are arrogant, defiant and incompetant. Some of the Dr's are elderly bordering being senile.

I have been with TMC for over two decades, some of that time as an RN as well, so I've always had a special place in my heart for Tufts. The last few years that has been waning - a lot, mostly due to the Management of the Outpatient Adult Pulmonary Clinic and the Billing Department. Tests have been ordered by my doctor that were never booked. At the next appointment, I would be asked why I didn't go and would explain how I never received the appointment dates for them (and, yes, I always called and called to remind office staff for everything ordered). The same applies to treatments ordered. Delay, delay, delay. March 15, 2022 a medication was ordered by my doctor and the PA was received 6 days later. The pharmacy contacted me just after that to send delivery. The problem was billing. I had a similar medication/ route a few years ago. I was billed an exorbitant amount of money ($500) per treatment! I did some research and found that "somebody' had upcoded and billed me for a more complicated procedure, which would cost more. By this time, billing had already sent my bill to a collection agency! I sent the research information from the American Academy of Allergy, Asthma and Immunology regarding the correct CPT Coding for these medications, as it stated in the article EXACTLY what code to use and Billing finally stopped billing me those high costs....Now I find myself in the same position with a similar medication with the same CPT CODE and, after MULTIPLE emails to the pulmonary doc, nurse and billing, I can't seem to get any response or confirmation on the pricing transparency of the administration of this medicine. I even tried forwarding the email to the chief of pulmonary, Dr. Hill and Ms. Hanscom, chief financial officer, however, I cannot find the correct emails for them. What I don't understand is how is a health-care provider OK with a patient delayed treatment due to a cost NOT provided. That's like taking your car to the shop and it has to sit there until the car shop's "billing dept." decides to let you know how much the cost will be before it can be fixed. Ridiculous!! I'm heartbroken and not looking forward to looking for care elsewhere.

I rather die on the street than be treated incompetently. I went into the er today for severe abdominal pain. Having an Expectation to be treated with respect and dignity. Instead the triage nurse Nicole did not properly take my blood pressure making my arm Hurt and blood flow stop temporarily when I spoke and said it hurt it is cutting off my circulation her response was its almost finished, and that it would take longer to cut off circulation. So when there was no BP reading she would say I refused. I didn't refuse you did not properly take my blood pressure and she harmed me and gave me an attitude. I was sent into waiting area from triage where I left because I was disgusted by the R.N and how she treated me.. I hope I die on these streets today..

Horrible experience. I had brain surgery over a year ago and they told me the recovery time would be 6 to 8 weeks. A year and 3 months later I am in intense chronic pain as a result of the surgery. They have been asking me to take tests and follow up appointments. I've sunken thousands of dollars and lost many work days while these people try to focus on things like my balance. They are really creepy there. Blantenly trying to get me to keep coming back without helping me at all. One of the doctors there named Livia even insulted my wife. I would recommend people to be aware of going here.

Instead of writing about the MANY issues I’ve had with Tufts, here are the words that come to mind when I think of Tufts. From doctors to PAs to the medical records department. Incompetent Unprofessional Misdiagnosed Lack of accountability Insensitive Inexperienced Rude Billing scam Lack of communication Phone lines not working On hold for hours Staff always running late Cannot book an appointment No work ethic Chaos Stresses out patients No desire to help patients ..there’s more but I’m getting stressed writing this. Don’t go to Tufts and don’t give them your money. Most don’t know what they’re doing. I may have only met 3 doctors that did. I have so many horror stories about this place but taking a look at the other reviews, I’m not alone.

There are much much better hospitals in Boston do not waste your time here you may come out worse off than when you went in. My husband was readmitted this Monday with a staph infection after he was discharged barely two days after surgery with a wound vac in a 12 inch incision and two drains, no instructions, no antibiotics, and no confirmation of a visiting nurse after a major abdominal surgery. To top it off when he was told he was being readmitted apparently they didn't even let the floor know, he had to walk himself to his own room after waiting alone for nearly 2 hours in an empty part of the hospital as it was after hours. If you'd rather not put yourself or your loved ones at risk then avoid this place. Horrible care all around, we would never go back.

Avoid this place at all costs. I had the absolute worst experience during covid. First I was misdiagnosed, then given inadequate care resulting in blood clots, then after everything they didn’t communicate with my insurance company and have a collection agency calling me for bills that should have been covered. I hate everyone from the administration to the nurses to the doctors here. I have the lowest opinion of everyone I dealt with at this hospital. It’s a nightmare! Stay away!

I would give a 0 star if I could. Trying to book an appt urgently but the lady on the phone told me that my primary care doctor doesn’t match my insurance even though I’ve been seeing my doctor here for almost a year and no one has mentioned that’s an issue before…not to mention how rude, utterly unhelpful and astonishingly cold she sounded. Plus for the record I just was able to book an appt here two days ago through another lady- unbelievable! Is that how we deserved to be treated when we are already sick??? Don’t have your pcp here unless you want to get sicker before you even get to see your doctor.

Worst hospital ever i will nor recomond it to anyone. Frst the IV Dr who i find out later that he was a resident Dr still not ready yet needs a lot of training was left alone punching multiple holes on my hands before he can get the IV in the vine, second the anesthesia Dr after she explain to me what is going to be done, I explained to her my concerns and requested that to do everything through the mouth and don't touch my trachea cannula she says ok , but when i come out from the surgery i had difficulty breathing with different type of trachea cannula throwing mine in the trash with no permission, I also explained to the surgeon Dc before the surgery requested that my head needs to be kept up all the time, he also didn't listen and perform the surgery on a flag bed, when i came out and started to wake up from the anesthesia i had difficulty breathing i asked the nurse the put my head up 3 times she keep refusing because she was dumb following tufts protocols ignoring patients health concerns, so the negligence, insufficient training, ignorance, and the miss communication putting my life a risk and almost lost my life , I woke up the second time surrounded by bunch of people didn’t know what to do just steering at the monitors reading numbers waiting for miracle to happen, I had to tell them to use the suction to suck the liquid from my trachea canal that was blocking the air and preventing me from breathing than I asked to swap the trachea with similar brand of mine, because they have used the wrong one with a longer curved tube which make it more difficult for me to breath, after they moved me to the other unite I asked the for my formula the keep refusing on supplying me with food or water for 28 hours just because someone took that decision to stay in safe said knowing nothing about how the formula travels inside the human body and the rest just following the order can’t take their own initiative willing to give me multiple medicine on empty stomach not even water, also the nurses overnights spent all night screaming and laughing loud in the corridors make it difficult for patients to sleep or at least to rest, the next day surgeon didn’t even bother to stop by to check on my condition and no follow-up appointment was given I had to call and request for a follow up appointment.

Doctors and staff is nice but they never send the results to the patients. If you don't call you never know about your results. And the billing system is awful. They send seperate bills for every single thing as an sms and hardcopy. The patient portal doesn't work. I'm so disappointed with Tufts Medical Center👎

Whole my family was TUFTS patients over 25 years with our lovely PCP. Everything was normal until our PCP retired. Then, the nightmare started. TUFTS system didn't provide us any information and they are SEPARATED family members to different doctors without any conversation with us. I call TUFTS a couple of times but nobody called me back. I just needed to get the referral but there is no possibility to contact with a doctor, or office, or someone. Just the general number where you can call and... there will be no feedback. :( I'm absolutely disappointed and it's unbelievable what TUFTS is doing with their patients.

Tufts Orthopedics department is the worst. I had a bad experience with the front desk staff. They were too busy having side conversations then worried about checking in patients. I had to wait for them to finish their conversation to get checked in. I asked for the manager and was told they were on vacation. Crazy!!! They had a nerve to rude about it. Tufts need to hire people that know how to do their job. I will be calling patient relations with my concerns. If Tufts wants to keep their patients they need to train these people better.

I would leave a -5 if I could. The staff at this hospital is not only incompetent but they lie so badly to their patients and patients families. If you question anything they are doing they call security and have you band from seeing your loved one. Don’t waste your time with this place. They have just about killed my husband.

Go there if you want to die !! By far the worst medical attention imaginable. My wife was diagnosed with possible thyroid cancer in the beginning of August, The oncology/endocrinolgy dept. then scheduled an ultra sound for October 24th ! It is now 4 months later she has undergone over 100 tests half of them duplicates, and still does not have a date for treatment. It is impossible to talk to anybody about anything with the phone service with push 1 push 2 push 3 gets you back to where you started from After the initial diagnosis of Thyroid cancer she was sent to a bed in a re hab center for 2 months with out any program, so her legs atrophied and they then told her she would have to be ambulatory to receive treatment...now with a month of physical therapy she is ambulatory with still no treatment program. She is returning home to die, it is a better solution than to go thru the nightmare they have put her through ,

The doctors were very friendly and nice. This operator lady on the mainline tho was extremely rude. Asked her for some info and to redirect, she just kept interrupting, not helpful at all and directed me to some random department I didn't ask for. You literally have one job and can't do it right so sad.

Do not go here. I went for routine sti screening and a second look at a false positive test result (all services that my campus usually provides for free) and even with my insurance the co-pay is almost half a grand. Can't imagine the costs persons here may be burdened with that are actually sick or chronically sick. Service was terrible too and several of the nurse staff doing the weight and height made me uncomfortable and the person that took my insurance (had to give my insurance information 7 times and even then, they still didn't take it and my bill was several thousands of dollars till I flipped out and cancelled all my appointments and told them to take my insurance already, how do they operate as a business, etc.) They finally did and it's a ridiculous co-pay of half a grand for one appointment.

Do not go here! When you call you don't go to the physician immediately. The office staff are terrible at responding, tracking, or doing their jobs. It is not worth it. Our Pediatrician was located here and SO happy he left. Their offices closed because they're terrible at their jobs. Go elsewhere.

I loved TUFTS but I ended up having the worst days of my life during my delivery because of a nurse named Abigail. At first I was very happy with the nurses when I got admitted on labor and delivery on Saturday, 09/02/23 because I prayed for months to have a nice staff during the birth of my child, unfortunately, on the last shift when I gave birth from 09/05/23 to 09/06/23, I had a terrible experience of being treated by this nurse, who seems to hate her job and was dedicated to make me have the worst moments of my life. She ignored everything I would say, treated me like I was dumb or stupid, she would roll eyes, dismiss what I was telling other professionals, etc. Here's some examples: 1st: she would step on my IV cord and step on the wire that was connected to my cervix (to measure contractions) and I would tell her and ask her to stop and she would say "if it comes out I can put it back". It was not about putting it back into my cervix or putting it back into my vein, it was causing me pain. 2nd: the epidural anesthesia did not work completely on my body and I had to have another type of mix every 2 hours. A male anesthesiologist would come to give me that mix every 2 hours. When he came during her shift, she told him I didn't need the extra mix and I could just press the button for the epidural, and I said that the epidural did not work on my left leg and an I didn't want to press the button because it only made me dizzy and sleepy but I would still feel the whole pain; she completely ignored what I said and pressed the button for me. That was my button, that was my decision to make for more epidural on my spine, it's for the patient's use for extra doses.  3rd: I told her I felt my baby coming out of my vagina, that I had enough dilation, and if she could bring the doctor to check me. She said it was impossible and I had to wait for 8AM. Thankfully my husband was with me and I asked him to go to the front desk and get me a doctor. The doctor came to check and guess what? I already had 10cm and she said I was ready to push. I wonder what would have happened to me and my child if I had waited for 8AM, I gave birth to my baby at 5:42AM. 4th: I was complaining about pain under my right rib and all I was given was a  heating pad, even during labor, only a heating pad. Only to find out after the delivery that I had pre eclampsia and I was giving signs of it and I was again, ignored. 5th: I was having chills and then I was super hot and feeling dizzy before birth, I said I thought I had an infection and if they could do blood work to figure it out; I was told that the blood work would not show any infection this soon; well, the first blood work after birth showed the infection. The most beautiful moment of my life became the worst! I'm afraid of having more babies! I wanted 4 children and now I think I can't do this again. I felt alone, I felt scared, I felt not heard, I felt abused in many ways. I feel depressed, I feel sad, I feel my child's birth was stolen from me, I think about it every day before I sleep, that I should have said something and asked for another nurse but I was afraid the new nurse might be her friend or someone could let me die on purpose. I love TUFTS but this is not the treatment I expected after being treated the past years at this hospital. I don't think this nurse should be working with mothers and babies at all. She should be placed somewhere else or fired so she can find a job that she likes and that she won't be dealing with someone's life.

Hard to believe that in a city like Boston such place even exists. The emergency department is absolutely terrible. Staff are unprofessional, rude and disrespectful. After waiting in the room for hours not even a nurse showed up, so I had to leave and go to another hospital where patient's time matters. And this was when the ER was practically empty. Stay away from this place and go to another hospital if you ever have to.

Giving my Tuffs ER experience one star seems incredbly over generous. The ER medical "Doctor" on duty the night of November 22 2023 was not a Doctor and much more a monster. Between screaming at me how I was "faking" and a "lier" and that my well documented medical condition for all of my life was "fake" and what I really was was "manipulating everyone" and its "really your borderline personality"(which I have never been diagnosed with in my life) Insisting to me I didn't need so much as an aspirin for covid because "it's really just a cold" and then refusing me not only medication but also any food or even blankets. Then insisting upon taking all of my personal belongings even though there was zero reason to do so. He refused to let me speak to anyone but him ...even a nurse. He came into my room at 3 other times to yell at me about " my control issues" and "minipulation" and how "MY HOSPITAL IS NOT YOUR HOTEL". And how he had read my medical files and "everyone has tried to help you but you have refused". Then when I stepped to my door to politely ask for a nurse since my call button was broken he sent a verylarge security guard to physicaly shove me into my room but to grab me by the shoulders and throw me into bed. After that I clearly got my clothing and left as soon as they would let me after holding me for hours. Not only was this doctors hours and hours long verbal abuse and ranting bizzare it was an absolutely TRUAMTIZING and HORRIFYING experience in the course of simply trying to seek medical help for severe medical issues. I am so glad I went to another hospital where I was admitted do to the serenity of my issues. Thank your lucky stars I didn't die or have a major medical issue while under this physicians "care" I suggest you loon pretty hard into this psychopaths behavior in your ER before you are sued for millions due to his abuse and neglect resulting in someone's death or severe injury. Its insane you would even allow a doctor to behave in this way. I thought do no harm. Well this psychopath went out of his way to do harm and I'm sure I'm not the only one. Good luck on the lawsuits.

Still recovering from spine fusion surgery on March 6th 2023. Long road of recovering wish I never did it. A waste of time. Still waiting for social security disability eligibility. The team who care of me after surgery. Pacu team did their job right I believe. The team after leaving pacu room to recover night mare. Health care still needs alot of improvements. I called a racism and sexual comments not true. What all were false. You all know what you did. Shameful. Still recovering and waiting for justice. No protection from bad medical staff members. In my chart have other people medical records awesome. Wish I could had the law enforcement come to bed side when I call 911 Two times never came. Wondering why people hate hospitals why? Blanket warmers Proger Building 5th floor not working on March 6th to March 9th 2023 terrible Staff was lazy Stay away.

Best nurse ever, really love the nurse technician as their always the first to respond to my needs. My only issue is it's hard to refill medication as my brain wouldn't stop swelling. I wish I could work here but I doubts it as I'm useless being. This place saved my life, I was almost about to go to another ER as waited 3 hours for a bed and was in too much pain. But I'm glad I didn't leave as I love the nurses I met here.

The front desk lady (Bri) is one of the rudest individuals I have met. I found myself in need of an ER, since I am out of town, I typically don't carry my insurance/ ID's with me , but rather in my luggage. Typically, my ID is needed only for airline and hotel check-in. Bri's attitude is a first impression of this hospital. People needing to visit the ER are not have the best day, and ger negative attitude only adds to the stress and anxiety. I suggest she find other work if she continues to choose being uncompassionate and unprofessional. I will be in touch with the patient relations department as soon as they open in the morning. Providing a copy of my insurance /ID tomorrow, will not be hard, however regaining trust from the hospital will not be as easy.

Is this a hospital or a jail? HUH?! When we check in to an appointment at 12:30, it was 15-20 minutes overdo. During the check up, there was only one procedure left to do and after that, the receptionist said wait for 5 more minutes for the doctor to check us up then we go home. We waited for nearly 50 minutes, while the doctors and receptionist just still and walk around doing nothing. So I had to talk to the receptionist and ask where is the doctor? Rather the doctor to check us up one more time, the receptionist check us up. The check up should had been no more than an hour, but we stay their for 2 hours and 50 minutes. REALLY?! This miscommunication is totally unacceptable and holding us hostage doesn't constitute helping patient. Don't speak lies and being a slacker for goodness sake. Speed up the appointments not holding us hostage.

Definitely not first choice or top 100 choice place to go for any medical treatment. If you need decent quality medical care, I highly recommend one of the many respectable medical facilities in the Boston area. Providers there will even tell you they hadn't read your chart after a month of treatment. If you go to Tufts, good chance you will end up disfigured, mistreated, and/or misdiagnosed. Good luck.

Patient portal is not working for months now. Scheduling online appointment is a pure fiction. You will never get any confirmation or follow up email/call after apointment date is submited. To get a MD to see you takes on average two months, unless you opt for a registered nurse. My primary care physician accepts new patients, according to TUFTS primary care web site section, but I, as an existing patient, can not make an appointment. To get a live person to speak on the phone with you is like winning a lottery. Dediced to move from this hospital and find a primary care physician (and other specialists) somewhere else. I do not want to use and have this substandard care ever again.

I was in the emergency room for about 6-7 hours. All they did was an ECG and an XRAY. Finally, they prescribed a 4-day antibiotic and sent me away. None of my symptoms went away and another doctor had to prescribe antibiotics again. and they sent me a bill of 4000$ for all this. 4000$. This is nothing but a scam. A covid test costs 700$. I still can't believe it. An xray procedure that takes less than 1 minute costs more than 1000$. It's really a scam. And I didn't even get the xray images. I can't even get a second opinion from another doctor.

Sent me a bill of $5000 for 2 repeat failed procedures. Called the billing department and doctors office million times. No solution no response. You think it’s reasonable for me to be financially responsible for $5K for failed procedures that tufts hospital provided? Are you kidding me?

I've visited Tufts at least 10 times in several months, and boy do I have a lot to say about their Emergency and Neurology departments. First, the ER. Each nurse I encountered during each visit was lovely - explained everything to me clearly in a way I could understand, and expressed genuine sympathy and concern for my situation. The doctors, on the otherhand, must be some of the most dismissive, unwelcoming folks on the planet - the two I encountered were both rude, short when asking questions, and one even had the audacity to list my diagnosis as "left arm weakness"... really? The neurology department as well... oh, boy. Do not entrust your care with Dr. Kristen Babinski. If you've had good experiences with her, that is excellent, but I have not. Just like the ER doc, she was extremely rude and dismissed my concerns, not only in-person, but on my clinical notes as well. Point being, do not entrust your care with Tufts Medical Center if you have a choice.

If I could give zero stars I would. I was part of a situation in which Tufts manipulated HIPAA laws to not be able to tell me how my domestic partner was doing. It was egregious and outrageous. There are so many hospitals in Boston. Go to a different one. Tufts doesn't care about the law or peoples rights. Ask for any other hospital if you need one.

Don’t work there if you have other options. Managers are really terrible. They wake up in the morning and make a decision. Nobody can oppose them. They never listen. Just a month ago the manager decided to close down their pediatric unit. It is their largest unit. Doctors and patients were all shocked. They don’t care. People came to the hospital to protest, even little children came with signs to keep their hospital but the management only cares about profit. They even ignored those little kids protesting. They said they keep the newborns’ ICU but they are closing peds surgery too. So if a newborn needs surgery they have to go to more expensive hospitals. So who knows what they will decide to do tomorrow. My manager was a screamer and a tantrum thrower. We reported her but HR always sides with managers. She openly commented about me being childless. If you have to work there try to have a friend. Bullying is part of their culture. It’s hard to be alone there. They have people to reply to these reviews with their jibber jabber saying “oh we care about everybody.” Reality is they just closed their children’s hospital. They are shifting those children to a larger and more expensive hospital. Their HR doesn’t care and managers do whatever they want. In front of me a manager came and screamed at a lady who was training us. That trainer lady has 27 years of experience while most of the managers just get their post because they know someone there. The positive point is many good people work there.

It's not the flashiest hospital but everyone who works here that I have come across is kind and good at their jobs. I feel safe and respected here.

I stayed in Tufts Hospital for 5 days because of muscle breakdown. I really appreciate the professionalism and patience of all the doctors and nurses there. I am assigned different day times and night times nurses. They are all responsive and friendly. Big thanks to Doctor Sun and Doctor Wu! They are very responsible and looked into details of my case. They also listen and accommodate based on my situation. I am lucky to have such a professional team when I need them the most.

It should be a 1 or zero start for their automated system. Do you guys realized how many advertising you have while a patient waits minutes, half and hour, an hour over the phone!!! Disgusting. The patient needs relaxation nor more stress while waiting on hold. Going for my 5th call now. 22 min hold on the first. Gastro department. The five start is for care, even thought I got Rx a pep medicine that I am allergic and one of the reasons I could be having pain, and therefore colonoscopy. Went to hospital again in person to have them change my Rx for the colonoscopy pep. Pharmacy doesn’t have record of it. Calking now to have them prescribed a medicine that I am not allergic. 3rd dealing with this. I appreciate the texts for prep, but I need someone to answer the. phone! Didn’t they listened when I told them I might be allergic to PEG!!

I find the doctors, nurses and support staff all to be excellent and professional. My doctors are outstanding and I and I've had nothing but good experiences with with this hospital. I never feel like a number, something that has happened to me at many of the larger hospitals.

One of the worst hospitals ever. Tried several times to transfer care and each time tufts interfere with it. Beside myself as to what to do. I'm a LVAD patient with a active infection due to the LVAD and 35 surgeries later still have issues. Don't have a clue as to what to do.

Hospital staff are friendly except for the operators answering the phone. I asked me to connect me to whomever handles claims because it wasn't an automated option. She wasn't friendly answering the phone in the 1st place but proceeded to give an attitude when asking which department. I said I don't know that's why I pressed zero for the operator. She put me on hold and, I'm assuming, wasn't going to deal with me and another operator picked up the line. So as long as you don't have to call there, this is a great hospital.

My father was recently hospitalized and while all the nurses were great . Floor 6 cardiology went above and beyond . A special thank you to Patty Lyman for making sure no stone went unturned keeping my father comfortable and informed. They were efficient and knowledgeable and we can't thank them enough!

Surgeon and staff recovery nurse wonderful . However the care after was unacceptable no one got food for him when I wasn't there he didn't eat didn't help him get up didn't help him use bathroom. Just lyed flat in in a broken bed for 3 days which caused bedsores lazy lazy lazy

Mass General network is way better. Of the various departments in Tufts I have visited, they have all under-performed and delayed treatment (ER, PCP, orthopedic). Scheduling is awful, Tufts system is archaic and they still use paper forms. There is no online messaging system like Patient Gateway. Avoid at all costs!

I’ve been in 3 ERs this year and by far this was the most efficient, expedient, and effective one. Intake was quick. They made me feel comfortable, they checked in often, and everyone I came in contact with was pleasant. Big thank you to all the medical staff.

I work here currently in the orthopeadic department. My manager Val definitely is showing favoritism to certain staff members. Val let one go to Haiti and work from there. She made up excuses when the rest of the staff found out. This same manager has people working remotely and one of them attends school during work hours. Which means the rest of the staff has to pick up the slack. No to mention she keeps her door closed all day long you can never find her when you need her. When she is around she is gossiping with certain staff members not work related. Myself plus other staff members have complained about her and nothing has been done. Now that epic went live you would of thought she would try to support her staff but like always the door is closed and your left to figure stuff by yourself.. Now I’m thinking about quitting this is the worst department to work in. I nominate her for the worst manager that I have ever had in my whole career. She gives Tufts a bad name.

Michelle Johnson in the call center did an amazing job for me. He was so kind and made me feel like I was heard. Michelle worked so hard to find me an appointment for ASAP, and he did! I'm going to the doctor the next day. Thank you!!!

Hey everyone, had complications, completely normal, due to my other cancer. This hospital! God love all this staff, clinical, to social. They work hard for you. They are present. And truly care. My nurses on 8th floor , Kayla, Julia, Juliana are truly exemplary.

Tufts medical center neuro intensive care unit is truly incredible. Every single person that took care of my grandfather was so kind and sweet. From explaining what their doing to playing Christmas music and decorating his room. I will forever appreciate what they did for my family. And a special shout out to Celeste who is an amazing nurse!! Thank you Tufts

I’ve been sitting in triage in labor and delivery for about 5 hours and not one time as a guest or my wife’s husband was I asked for a drink or something to snack on. Hospitality is terrible. They don’t listen to the patients. They go around everything you say which isn’t right. Not happy with this hospital.

Amazing Doctors and nurses here we are from Albuquerque, so far the best hospital we travel a lot everywhere and here so far is the best .they take care of you very well 👍 I got my husband back ,thanks to God to Doctors here , you guys are the best no question ask ..big hugs to all Boston Doctors and nurses ❤️

I am out of my medication and my doctor did not refill it. She needs to have a visit then renew my prescription. The first available ONLINE (paid visit) is for next 2 weeks.

Just called to inquire about surgery after I was given a referral. Got passed around to 3 different people and then told to call a new number for new patient registration. Everyone I spoke to seemed new & confused. Unreal!

I had a right knee revsion replacement surgery on Sept 21st. From pre op to the surgery team and the nurse Kerry and the 5th floor team made my stay great. The whole team is great. A big thank you. Harry

We had an exceptional experience in the Oncology department. Except from the absolute professionalism that the surgeon Dr. Katina Robinson and nurse Diana Ivans showed, what really moved her was how compassionate they were and how much they valued the human life and well being! We want to thank them and congratulate them for being great professionals and even greater humans!! - Edlira Cako

Great hospital. Doctors/surgeons are excellent. OR. PACU Nurses are great. Nurses and Nurse Technicans are very good and extremely helpful. Inpatient food is even very good. Only down side is the TV, one of the only things to do while in hospital, not only are the TVs very small but the few available channels are horrible!

Good christ. I tried calling a surgery patient and got an earful of static. WTAF.

I never be a person been in Tuff Medical Hospital. But to many times I just work in to buy my breakfast and used the bathroom. All Doctor and the Nurse very welcome, event food service anh security is so nice.

I was treated at Tufts Medical Center Boston, Ma campus for lung cancer. My surgeon, Dr. Dustin Walters is the most professional and caring doctor I could ever have asked for. His knowledge and wonderful way of caring for me will never be forgotten. All of the attendees during my stay, June 2nd until June 3rd, 2023, were amazing and I would recommend Tufts Medical Center to anyone who has a choice of where to be treated. I cannot thank the entire staff enough for all the amazing care. The facility was also extremely clean and comfortable. Thank you for all you do!!

I came in for surgery this morning. I have to give a big thumbs up to the nurses here who tended me. From Henry and the others in recovery Emmy and the rest on the fourth floor. I was pretty worried about all this and they all made me feel so much better. Thank you.

I went to TU med center for Insomnia and they basically told me, its just a painting of a woman playing an instrument.. you hate it because its old fashioned so you relate it to being haunted.. and informed me that, to sleep you should just think of it as a painting and not being haunted so you can go to sleep in peace. My neighbors were also making noice which kept me up so they helped me realize is that... some people have different social life than mine and that some people like to stay up and get drunk and party at night instead of sleep. it is their culture.. some people are just night owls and best way to deal with them is to maybe stay away from them if you want sleep because you yourself are not a night owl. They were really awesome and gave me multiple options of sleep agents that can help me and let me CHOOSE which one I want to take and that they will be happy to help me. <3It worked.I love them and. am well rested