Terrible service the waiting time is More them 6 hours for a emergency If you have the opportunity to go to another hospital then come to this place! The waiting room it’s crowds and they don’t have enough doctors! They staff say that they have one doctor with 35 patients on the waiting list in an emergency room at 1 AM. For who I arrived here at 5 PM haven’t seen anybody so far! Stay at home, treat yourself but don't come to a hospital like this.

Okay let start, all we need to know what happened in hospital my wife is struggling to an appointment about more that a year in the summer she could get an appointment but at last minute she got a call that her appointment got canceled, since then each time she called there’s no answer on the phone even when she left a voice message she got no reply, or if someone answered they told her there’s no open appointment for three weeks she called and called the same thing happened Today she called and they told her that she has to call in three weeks because they have no appointment for her. Are there someone can check and give her call what is going on with your hospital To be honest I wish if I can give less stars for this kind of service Don’t forget we are trying to get an appointment for one year Disgusting and unbelievable

Today was my father Apointment at 8:30am. I had to be with him bcz he doesn’t speak English. I live in south shore and got stuck in the traffic in the 93 even I left home at 7:30am it took me 1 hour 25min to get to east Boston in order to be with my father at his Apointment. They refuse to take us because we were late 25min which is out of my control. We all know the 93 in the morning. I tried to explain the situation to the person in the reception. My father was so frustrated because he been waiting for this Apointment for a while. His hearing is very bad by the way it was audiology department in the Lower level. I called to try to reschedule but we have to wait until June at least. My father is going back home for the summer for a family weeding so he has to live with his bad hearing for another 3 or 4 months at least. I was so disappointed bcz I had to weak up early at 6h30 in the morning and drive one hour and half to be with my father but it was such a waste of time.

After a whole month of emotionally draining phone calls they force me to make an unnecessary appointment and was completely disregarded when try to explain i didn’t needed an appointment. The care provider Ricardo Gamez was extremely disrespectful he hand me back paperwork that I didn’t needed nor asked for and walk away while I was still talking to him. Make me waste money on transportation and time out from work. Ask to speak to a supervisor and after making me wait they brought out another care provider who was not his supervisor. They deserve all the one star reviews calling this place unprofessional and rude

Dealing is very bad without any level. Two hours for the nurse to see you, two and a half hours for the doctor to see you in two minutes without touching you, to diagnose you with questions only, and two hours for the nurse to come and give you 3 pills, and do not forget a glass of water, knowing that I have been here in America for 3 years. I did not visit the hospital even once, but unfortunately it was very bad. My view changed a thousand percent of how the hospital treats me in my country, which is considered one of the three underdeveloped countries, and here is in my second country, which I have always dreamed of joining. Unfortunately, I adore this great country that rules the world. But officials should look at these things, thank you

I appreciate what health care workers do and i don’t know what is happening at this location. Multiple nurses and two doctors. Average wait for every patient was at least 4-5 hours. Only if you have an open wound will they see you immediately. I of course was upset and they assumed my symptoms were from anxiety instead of upper respiratory. Was there for 4.5 hours. Waited in the waiting room for over an hour, asked them multiple times to do the tests they needed because my condition was serious. then waited in a room waiting to meet with the doctor for an hour and a half. Left at midnight so could not go to a pharmacy. Unfortunately pharmacy wait for medications to be filled is 2+ hours right now. Still in the same condition I was when I went there…

Waited here for 6 hours in the waiting room. Was told the wait would be 3 hours when there was only like 4 people in there. I came here with a very sore throat that was closing up on me, i was having labored breathing and chest pains, crying in the waiting room and the lady said well there’s only one doctor so it’s gonna be another 3+ hours. This place is a joke they hired a bunch of people that don’t know what they are doing, all the nurses in the back are always laughing and cracking jokes and talking about other patients information which is a violation of HIPPA. Avoid this place like the plague it’s a joke.

10 grove st emergency room when I walk in with chest pain one of the receptionist told me that I don’t have chest pain which probably will be a pain in my stomach. So I told her if you know what I have I should go home and the receptionist told me that I should stay because Iam in the emergency room. So my question was who was the doctor? Need to advise the receptionist in the way they talk to the people . You never know if my case was serious or not for them to talk loud to people like that.

This has to be the worse ED you can ever come to! They will leave to do die! First let me start with the registration staff how dumb and careless they are. On their phone not paying attention to who’s arriving, not even putting on name bracelets around you like why? Security is terrible they’re on their phone talking or listening to ghetto music. The kid up front who’s supposed to supervise on his phone, not caring if people is wearing a mask or not. This is terrible! We have been waiting for over 3 hrs to be seen!!!! How many doctors they have inside here? 3-4 hour of wait is not acceptable, taking patients inside that look totally good and having kids, people coughing and crying in pain to wait. This has to change! Get better working staff that care for the community or human being. Not people that just want to get the day over with and get paid. INSANE!!!!

Terrible service! Very unprofessional to say the least! I am here in the waiting room area waiting for my son to be seen at a doctors appointment and the front desk ladies at the 20 maverick dept think that perhaps they’re in a fast food restaurant… laughing giggling while people are in pain taking their time off from work to waste the day away!

Google has taken down my review for some reason so I’m going to leave another one. Everyone that works in this hospital has absolutely no empathy whatsoever. My 60yr old mother who has a thyroid condition and is pre diabetic has been calling for 2 years to make an appointment and either THEY HANG UP ON HER OR THEY TELL HER THEY WILL CALL HER BACK AND NEVER DO. In some cases they will give her an appointment and cancell it last minute. I don’t know what’s happening in this hospital but it truly is a disgrace. Another family member has had 4 separate appointments. The first two, she went all the way there just to be told that it has been cancelled, and the next two she called to confirm and what do you know, also cancelled. She asks why and they say the doctor is not in even though she has an appointment. I too have been trying to make an appointment and their response is “we’re not taking new patients due to Covid”. I’m pretty sure Covid is not going anywhere anytime soon, and it’s been over 2 years. How does that make any sense? I can’t go to the hospital because Covid exists? I just don’t get it. They need new doctors and new staff. The staff does not sympathize at all when you talk to them. Their general attitude is “well that’s the way it is, sorry not sorry” at least if they sympathize it might make it better but they are cold and detached.

The worst Urgent Care!!!! A doc named Rosa is unprofessional and rude. I send my friend with BP 180/110 , P 130 and the sooner we arrived on the room she started yelling me why she is on this situation, why I brought her there and didn't call 911... She raise her voice :- How do you know she has Hight blood pression(While when we went to front desk I let them know than she may have Hight BP) . I'm part of medical field and I was embarrassing to see a doctor's action like this. While her BP wasn't stabilized yet she kept asking my friend about me, "What did she do to you?" I'll never go to that place!

Never in my life have I been treated the way I just was at the EBNHC. Waited 3 hours in the waiting room of the ER, only to be called in to see a nurse, who’s name was Nicole, who looks at my reason for being there, and walks out. I ask her if I am going to be there long, she reply’s, “YEAH, ITS GONNA BE A WHILE, YOU SHOULD BE GRATEFUL WE EVEN CALLED YOU IN”. I have to be up and at work in a little bit, with a nasty rash/infection on my arm and had had to up and leave the clinic, which I feel as if thag was what they wanted. So I said congrats, I’m gonna leave, you’ve achieved what you were going for. SHE SAYS, THANK YOU!!! Lol Thank you EBNHC for wasting my time. UPDATE: EBNHC ACTUALLY TRIED CHARGING ME FOR THIS VISIT ! Never even seen a doctor and they put that bill right in the mail!!! This place needs to be turned into a parking lot.

Denied a booster shot today. Well let me first say the address given to me was 79 Paris street. Seen a white tent up, but usually the Covid testing was done i those, and I had thought it wasn’t there and was inside the building, people had seen me going back and forth confused on where to go. Was told 20 maverick square by one employee?!?!? When I found the location it was the white tents and no one had told me when it was visible I couldn’t find it. I had said something to the person I was with and I guess the person in front of me decided to start an argument her staff involved and cause a scene resulting in me being told to leave when I did nothing, didn’t know that a nurse could decide to not give someone what they were scheduled for, overall poor experience. Your nurses shouldn’t decide to address someone’s health and safety depending on their mood. Cowardly, lack of service and an embarrassment to healthcare. Instead of getting your security guard, if that’s what you wanna call him I’m a female, my space should be respected as anyone else’s. It’s a healthcare facility yet your workers acted like teenagers with a horrible attitude, get a grip. People of east Boston deserve better treatment than this.

Pediatric department is the worse I've experience my whole life, third world countries have a better customer service. My wife has been trying to get ahold of the pediatric (N. Dong) but the receptionist are always rude when they answer the phone. They always say that they will call back with an answer and always leave us hanging and waiting. It's frustrating because it's very important we get ahold of her.

It is sad to see so many bad reviews because they had to wait for a long time on the E R, maybe try making an appointment the next time if you only have a cold? As of my personal experience I have been coming to this clinic for 10 years and they always give me a really good attention.

I took my son in to get checked for a cough, came in a bit passed 4, got in the room at 5, doctor came in at 5:30, stayed for like 15 minutes, said lab results would be done in 5 to 10 minutes. Well those 5 to 10 minutes became like an hour and a half or more!

For months I’ve been trying to call the clinic every time I do the automated service just keeps going around and around cannot get connected to the department I want or for that matter any department The service is just so annoying and terrible!!! Once you re able to speak to someone they tell you someone will call you back NEVER HAPPENS Again just round and round This would be funny but it’s a medical facility for the East Boston residents and they should be ashamed. Does anyone there know anything? I’d say NO!

Due to my unexpected high blood pressure, I went for check up but not be able to schedule a doctor. However, EBNHC nurse Ms. Laura Waldstein was so kind and helpful to check for my blood pressure during her busy hours and arrange for my scheduled phone diagnostics with my primary care doctor - she is highly praised for her professionalism behavior with positive kind personal attitude, showing compassion for others. She took care of me well above and beyond. Ms. Laura, Thank you so much for been a life saver!

If I could give them zero stars I would. My mother has had a cough for over 2 years and nothing has been done!! They always tell her it’s allergies or asthma…… but nothing is working……soooooo clearly that’s not it!! She made it very clear to the doctors that no allergy medication or inhaler is working!! My mom then proceeded to find a urgent care facility. This facility was able to figure out that she had bronchitis in just a 20 min visit!! They ran so many test, more test then East Boston has ever done. They gave her the medicine she needed in just a 20 min visit because they listened unlike East boston neighborhood health center. 3 months later She then had a health concern where she needed to do an in person consultation but she got a phone call instead and was told to go to the ER and pay her $250 co pay instead of getting an in person appointment with her physician (co-pay for a regular check up is $25). Why should she have to pay 250$ when she can do a regular appointment in person. ( the explanation was they have covid regulations and they can’t do in person appointments because of covid) I understand if I need to get a covid test before going into my appointment but they didn’t want that either!! What the point of being a clinic if you can’t go in????!!!! WORST PLACE EVER!!!! NEVER COME HERE!!!

Do not see Katherina Mc daniel!!!!! I showed my primary care doctor the notes she added to mychart, and she was shocked by the misinformation. Be carefeul out there!

Dr. Jennifer took care of my daughter, very helpful and polite, told us the symptoms and said that we would not last long in the hospital 🏥 thanks to the team, let's give her motivation also doctors and nurses so they do their job better 🙏🙌 God bless you

I tried calling and getting service about the flu vaccine from this clinic. But they said I have to wait. I had to go to CVS to get the flu vaccine instead. CVS had it ready just in time.

Yesterday I was in emergency room since 4:19 pm until 8:0 pm I have to leave the room because nobody tried to finish the job that’s supposed to do in the clinic if somebody going to the emergency room that’s supposed to do something better so somebody need to do something who is manager or Director of the clinic?

Don’t ever take your kids there, I went there with my 7 years old she had a injury in her forehead and who called him self a doctor didn’t sanitise her wound didn’t give her any antibiotics close it and tell me don’t touch it so she got infection.

Much Love to the EBNHC, have been going here since I was a pre-schooler. It was serendipity to meet two exceptional nurse practitioners/ Associate Medical Director who went above and beyond their call of duty for moi. My condolences, I try to be aspirational 💁🏻‍♂️

The mental health services are a joke- whatever you do, do not spend a moment with therapist Edlira Athanas Joseph- unless you want to have weekly phone calls with someone who will call you chronically late while distractedly chewing food in your ear and a dog barking in the background while you sob about your trauma. She is more focused on her Instagram modeling career and posts where she body shames women for having plastic surgery. Wish I’d known about her values before talking to her nearly a year. Totally under qualified in the areas of eating disorders, trauma, CBT- unfamiliar with basic terms and completely lacking any warmth, insight or ingenuity. My experience with her left me worse off than when I started.

Thank you so much to DR. RIMA GEMAYEL for being an amazing person, kind, polite, professional and very helpful with me. We need more people like you in the world, because you clearly make a difference. Thank you for taking care of every single patient with love and respect. Thank you East Boston Neighborhood Health Center for this amazing professional.

I been calling too many time to assistant in Spanish lenguaje and pretty much the same person pretending to doesn’t listen my call and after 10 to 15 seconds She finish the call and said call later ,, I do right way BUT IN ENGLISH, immediately I get answer and surprisingly in English THEY CAN hear me .. what’s going on??

So thankful for my positive experience with EBNHC! I needed a PCR test for travel and I was able to get an appointment and get results about 30 hours after. After a failed appointment elsewhere and an adventure through the city, I was so glad to be able to test here. I was also impressed with how efficient the staff was with a long line of appointments and walk ins. Thank you EBNHC for your service to the community!

My name is Sonia Molina. I was treated in the emergency room by the doctor William Legere. This is the first time that I get in contact with a doctor that knows their patient's problems. I arrived and told him what my health issues were and in a half hour after having blood drawn he found what the issue was. Doctors like him bring success to hospitals, and he is an example for other doctors to follow. He is a great doctor, and we need more doctors like him. May God bless him abundantly.

They make covid tests very convenient and easy

No good anymore, they don't follow up the needed of the patients, take so long to answer the phone, very disappointed. Needed to do better job in this community..thanks

Customer service was really good and helped me do my vaccination record through my chart

Jennifer Repp RNP is the best nurse practitioner in the world today. She really took care of me yesterday and she opened to anything u can talk to her about anything that's bothing u. She took her time to talk to me. I love her so much and I very found of her and that's why I'm very close to her. Good job Jenn.

Fast service. All wonderful team, professional, helpful, affectionate. Make me feel special and cared for. Extraordinary experience. Hospital note one thousand. I am grateful to everyone.

I went to emergency room recently, the female Dr.... Was rude with me and angry for no reason ... I don't feel going there again. Ebnh is my favorite clinic for me is the best in the area, but they need to control their workers.

Dr. Dorothy Chen is an amazing pediatrician doctor. She been our family doctor for years. From my sisters to now my children. I think she’s absolutely the best and I travel 45 mins just to bring my children to see her. It’s well worth the trip. I love this pediatrics! Great nurses as well! Front desk…. Needs some work, not the friendliest.

The worst experience I have ever had in emergency rooms was here at this clinic. From the moment I arrived at the place, and to get my daughter seen by a doctor, 8 hours passed. The system they have is ridiculous.