1/5 Yeonsoo K. 5 years ago on Google
I
love
the
place,
group
fitness
classes
and
the
facility
itself
are
all
very
nice.
However
the
staff
there
was
SUPER
unfriendly
and
rude.
I
loved
going
there
for
few
weeks,
but
totally
changed
my
opinion
about
this
place
after
calling
them
for
something
and
the
attitude
was
totally
unexpected.
I
called
to
change
my
membership
from
$79
regular
membership
to
$900
personal
training
membership
(3x
week).
Which
I
consulted
about
before
even
signing
up.
I
talked
with
three
employees
from
the
club
and
they
all
said
I
could
change
my
membership
whenever
I
wanted
to,
there
is
a
4month
commitment
to
the
regular
membership
but
it
wouldn't
matter
if
I
changed
to
the
personal
training
membership.
However
the
front
desk
person
kept
telling
me
I
am
not
allowed
to
change
my
membership
because
I
didn't
fulfill
my
4months.
She
said
I
would
have
to
keep
my
membership
and
purchase
extra
personal
training
sessions
on
top
of
the
membership
because
I
have
to
keep
it
for
4
months.
I
told
them
names
of
people
I
consulted
about
this
but
she
said
"You
must
have
misheard
her"
which
really
threw
me
off-
I
did
not
mishear,
I
double
checked
and
triple
checked
because
I
was
interested
in
personal
training
from
the
beginning,
and
plus
I
am
trying
to
pay
more
to
the
club
and
they
are
not
letting
me
do
it?????Anyways
it
turns
out
I
was
right,
I
am
allowed
to
change
my
membership(of
course,
$79
vs.
$900
duh)
and
not
worry
about
the
4
month
commitment
I
had
with
regular
membership.
BUT
the
front
desk
person
DID
NOT
SAY
a
single
apology,
all
the
confusion,
all
the
arguments,
she
didn't
have
the
basic
info
she
should
have
had;
she
was
like,
oh
it
seems
I
can
do
that,
and
I
asked
couple
more
questions
afterwards
but
she
sounded
like
she
was
so
annoyed
by
that
point
and
kept
repeating
the
same
thing
she
already
told
me
and
telling
me
to
come
to
club
on
Monday
and
figure
things
out.
Worst
customer
service
experience,
the
person
I
talked
to
was
super
unfriendly
and
rude,
almost
made
me
NOT
want
to
go
to
the
club
anymore.
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