Had a great experience at this gym for a long time. When covid started i figured i would a decent person and continue to pay my 160 dollar a month membership to support a local business. As time went by and the reality of the situation showed that the gym would not be opening for a long time i decided to attempt to cancel my membership. After many unanswered emails i received a call from a collections agency for an amount of 400+ dollars, that is now also on my credit. I will be providing them with the string of unanswered emails and i will also tell every person i come in contact with to stay away from this establishment because they take your generosity for weakness. All in all a decent gym with terrible management.

I recently had the unfortunate experience of dealing with Braintree Fit Factory's membership cancellation process, and I must say, it has been nothing short of a nightmare. I strongly advise anyone considering joining this gym to proceed with caution, as their practices regarding membership cancellation are highly deceptive and frustrating. First and foremost, attempting to cancel my membership was met with numerous obstacles. The workers employed at Braintree Fit Factory proved to be incredibly incompetent when it came to handling cancellations. They made false promises, assuring me that my membership would be promptly canceled, only for me to discover later that I was still being charged for monthly payments. It is both disheartening and infuriating to receive empty reassurances, only to find out they were mere lip service. The cancellation process itself is intentionally designed to be excessively difficult, leaving little room for members to terminate their memberships without continued charges. The terms and conditions outlined in their contract are heavily skewed against the customer, particularly for those who may need to travel away from the state for an extended period. There is a distinct lack of flexibility and consideration for the changing circumstances of their members. Furthermore, the lack of responsiveness and accountability from Braintree Fit Factory is simply unacceptable. When attempting to address the issue with their staff, I was met with further frustration and disappointment. It is clear that their primary objective is to extract as much money from their customers as possible, rather than providing a quality experience or accommodating their members' needs. In conclusion, I strongly caution anyone contemplating a membership at Braintree Fit Factory to reconsider their decision. The difficulties and complications associated with cancelling your membership, coupled with the unprofessionalism and false promises from the staff, create an environment that is anything but customer-friendly. Save yourself the hassle and potential financial burden by seeking a gym that prioritizes its members' satisfaction and respects their right to cancel without undue hardship.

I am sad because I only joined this location because online they claim to offer babysitting. I signed up right away after researching gyms with that option because I was excited about bringing my baby and toddler with me when I go workout. I went for the first time by myself last week and asked how the babysitting works, to be told that that’s no longer a service they provide. That they are thinking it over. Only reason why I signed up and got the most expensive membership. Oh well, I’ll keep it for now to see if the babysitting does come back, maybe then I’ll up my stars.

I am not the type of person to write reviews. Completely unethical behavior from Fit Factory. TERRIBLE EXPERIENCE with accidental fees charged into my account. When joining, I signed the contract which states the $10.99/month and an annual fee of $70.98. A month later, they charged me a second time for the annual fee of $70.98. Additionally, they charged me a monthly fee of $14.99, which goes against the contract agreement of $10.99/month. To get my money back and to remind them of the contract agreement, I was required to discuss in person, which was a huge inconvenience to my busy schedule. A few months later, I froze my account for 3 months. Before I froze it, I confirmed with the staff member at the front desk that it would not charge me an additional annual fee later on. Fast forward, they charged me the annual fee AGAIN. I had to go in person AGAIN to discuss and they basically said oh well, we can not do anything about it. I tried to cancel my membership, but they wanted to charge me an additional ~$70 since freezing my account moved the annual end date. Again, this was not disclosed by any staff member when discussing the implications of freezing the account. All in all, Fit Factory has some serious management issues. I have heard many scamming issues from both close friends, and the reviews on the internet. Unfortunately, I can now say that I have experienced the unethical behavior from Fit Factory myself. Please do better.

This place is absolutely terrible - the employees will come up with types of lies if you need to change your plan, being in person or on the phone. And it gets better, if you plan nf cancelling, they will.come up with all kinds of stuff to simply not cancel you so they get their money without you even stepping in and asking them many times to cancel. This gym should be illegal. I.also yiused their personal trainers, same thing lying on their teeth and the funny thing is their lies.come out, because they are not very bright. So spare yourself and go to a gym where first of all don't try to trap you.

Steam room has been broken for months, sauna is now broken as well. Emailed them about all the dead flies on the ceiling of the mens shower and larva on the ground and never got a response back. Place needs to be way better about cleaning.

PLEASE READ. I do not want you to have the horrible experience I have with Fit Factory's harmful business practices. Read the reviews of this facility regarding specifically how they handle memberships and your money. I had to begin proceedings that would enable me to take legal action against Fit Factory to implore them to cancel my membership and stop charging me. Should you find yourself unable to cancel and losing money - please look into a 30 Day Demand Letter (google it), which will, under MA General Laws, Chapter 93A, Section 9, temporarily stop them from charging you immediately while they either comply with your demand for relief from their contract and billing due to unfair and deceitful business practices, or if they do not comply you can likely pursue triple damages legally. They'll cancel your membership. I am not speaking to the contracts, but to the deceptive business practices that they employ that make it nearly impossible to opt out of their memberships. It resulted for me in excess of $750 in unwarranted charges over seven months of battling to cancel. I moved an hour away and asked to cancel in person. Each time I was told that there was no employee on site who was authorized to cancel my membership. I emailed and called but was told to keep coming in. They continued to bill me while always being unavailable in person. They cancelled the minute I told them we sent a 30 day demand letter. They cancelled via email immediately. Yeah. They can cancel on the spot via email, they choose not to. They then noted they were "banning" me from all locations. THANK YOU JESUS. Hopefully it’s over. $750 dollars later, I wish the place/services were even worth an actual review.

Best gym EVER!! I’ve been to a lot of gyms, and I finally found my forever gym.

Sarah Cartullo is an absolutely amazing instructor. She is always upbeat and getting her students involved. In non-COVID time she wouldn't hesitate to dance with you and even brought students to the front who mastered her Zumba song to showcase them. I love her. She has the best energy, motivation and playlists. #InstructorAwards #Playlist #Motivation #Energy

What can I say I love FitFactory and how amazing they have been at making changes during this pandemic. Group Fitness Director Kelsey G. has done an amazing job at coming up with virtual group fit classes...not only one or two but many to pick from! It’s been great getting to see the faces of the amazing instructors and get in a great workout. I love that with the virtual classes and on demand I got to meet new instructors that I know enjoy taking classes with. All the hard work is definitely recognized. #InstructorAwards #bestplaylist This category is a hard one to pick just one, so my votes are for Sarah Cartullo, Tonia Imad and Kelsey George. I love taking their Zumba classes with great music! not just Zumba, but any class you take with these ladies are fire! #Bestenergy In my opinion I don’t think anyone can beat Sarah Cartullo’s energy during any class!! No matter what class format it is she comes with this burst of energy that is highly contagious haha it’s the BEST when you need that extra spark to get through the class. Zumba, Vibe, Buti are hands down killer classes. #MostMotivating Another hard category to pick just one! Kelsey George and Sarah Cartullo take the win. There is something really special about these two instructors. Over the years of trying out different fitness instructors I have never come across such amazing instructors like them. The passion they have for what they do is incredible and it only makes me want to push and do better. When I think I’m going to stop and give up their energy and happiness makes me keep going until the end (even if I can’t move my legs or arms the next day haha). When I’m feeling like I can’t do it or I don’t want to get a workout in, I know taking a class with them will push me to do my best. Thank you FitFactory for having such amazing instructors.

Glad I read the reviews.I was actually thinking about joining this place as its close to my house. Everyone seem to be having the same issue (payment) and they all can’t be lying. Was really looking forward to joining but will do more research.

The gyms are clean and the equipment is maintained well. I did have an issue with attempting to cancel my membership where I was told that there had always been a 30-day cancellation notice and that I was going to be charged not only for the month of March but also the annual membership fee. Clearly this was not making me happy. They did wave the month of March but still ended up charging me the annual fee of $49.99. The experience left me feeling rather negative about the company as a whole.

This location is very clean. I would feel comfortable working out here long-term. There are ample supplies for cleaning between exercises. There's also a lot of space to work out without someone hogging the machines. The attendant was very courteous -- this should be the norm, and it appears this is to be expected at this facility. The large parking lot is a welcome site. i will seriously consider a membership because of this pleasing encounter today.

Like everything else in Massachusetts, it has aged horribly and is overcrowded. Upgrades are needed but even then be prepared to wait for machines for 45 minutes while teenagers who weigh 120 pounds soaking wet treat the rusted equipment like furniture.

Deceptive sales, automatic renewal on paid in full one year student membership. Not explained at signing, oh but is in the fine print. Even though you haven't been told the collection agency will let you know. Where's the integrity?

Love Fit Factory! The facility is always so clean. Sharilynn Brown is the best instructor with the #bestplaylist! She truly makes every person in her class feel special. Her energy is contagious! #instructorawards

WOW the best gym ever. As soon as I walked in, Nolan and Katie greeted me with smile. Initially, I was actually recommended by my friend to check out the gym (premium members can bring a gym buddy with them as a package) I cannot stress how friendly and helpful the staff members are. I was in for the tour and Nolan (seemed like a manager) took me to every cross fit room and explained me different classes I can take in details. He went over and beyond with any questions I had about my work out/eating plan and they seem to have that personal bond with the members. They knew everyone at the gym by name and were very cheerful. Nolan and Katie were sincere and super relatable which made me like the gym more!! After talking to them, I was certain that losing weight is possible. After this experience, I am definitely signing up for this gym as soon as I find out about my job situation. Another bonus perk is that this gym has the STEAM sauna and dry sauna as well. Very rare around this area. In conclusion, the Braintree fit factory has easily accessible equipments (I didn’t have to wait) and most importantly, very friendly cheerful, and smiling staff members give out positive energy that makes me want to come back. The gym was very clean and kept tidy. I would recommend this gym to anyone in the south shore area. Two thumbs up 👍👍

Fit Factory is not a typical gym. Yeah, it can be crowded sometimes; but the people here are kind, courteous, and treat others how they’d want to be treated. Additionally, the staff are pretty amazing too. I love it here and you will too!

The facility is really clean, the classes and instructors are great, the staff are really friendly. I haven't been in the weight are yet but it seems like they have a lot of options there as well. Well worth the monthly membership!!!!

The gym is clean and has a friendly environment. The main issue I have is the hours of operation. I wish they would close at 11 p.m. because it's crowded until 10 p.m. the majority of the benches and equipment are taken, and with covid, they have way too many people exercising at night, so I stop going due to the crowd and covid. I genuinely don't understand why they don't close at 11 p.m. to address this matter—thinking of canceling my membership due to this.

I take Tiffany's 8am Sunday Zumba class and it is one of my favorite classes. I have never regretted taking the early class on a day off. Her great song choices, energy, and dance moves keep me going when i am out of breath. I burn 500 calories just having a great time dancing. It's like being out for a night of dancing without the unappealing club environment.

This is my favorite for factory location. There are a ton of classes offered and plenty of machines available. The staff is always friendly. During the height of covid they were flexible with membership when the gym was closed.

I loved this gym and miss it. I'm a powerlifter and as far as weights go, they had all the basic essentials needed to train and some extras. They were really understanding about COVID and didn't make a fuss about stopping/restarting memberships. They also organize the gym well and make good use of space. I appreciated their complimentary session with a physical therapist/trainer, however, they were a little annoying/pushy about trying to get me to sign up for recurring sessions during it. But I understand that's just how sales works.

Great gym! I really enjoy working out at this gym, they have the equipment I need and it's not too busy when I am going. Really clean and well maintained!

I have been trying to cancel the online membership since January of this year. Even though you can sign up online for a membership in two minutes, you cannot just give them written notice to cancel via email. They will send you a pdf form that needs to be signed and scanned that serves an "official cancellation form" and only when you submit this form you 30 day notice period is counted. Well, I contacted this company via email on January 29th to cancel. Didn't get a chance to submit this official pdf form until June 23 due to various things going on in our family . They are still charging me to this day on August 13.

Gym, great. People amazing. Very well cleaned Taylor is a new trainer there. She’s extremely polite and professional. Nothing but great things about her. She’s very sociable, always says hi to myself and others. Also has helpful tips about weightlifting. I nominate her for best energy #instructorawards #energy #motivation

Its the first gym I am actually happy with and go to on a consistent basis. Staff/coaches/personal trainers are all excellent, friendly, willing to help with anything

For the basic price per month, better than a lot of gyms out there. Spacious and clean. However; dumbbell weights need to be increased over 100lbs.

So I paid for a " Paid in Full Membership" which ended. I was then told that I could re-join for another year and was unable to because I was moving out of state. Month's later this gym was charging my card without my authorization and have made numerous calls to them. Be very careful if you decide to join.. They will use your saved card and charge it without your concent and then give you the run around. I will forward my complaint with the Attornry Generals office.

This place is just cheap, that would be the only reason to come here. The building is old and not clean and the equipment is usually broken or old and in the summer the AC is either not on or not powerful enough to keep the place cool. When I cancelled, you couldn't do it over the phone, they made it really complicated and they charged me the next month, even though I wasn't coming anymore because of the high temperature of the GYM. When people talk about how GYM memberships are usually a trick, this is the place they are talking about.

Staff and layout is great. But the place is SO dirty. Gunk so thick on the aerobic machines it would take a putty knife and old food stuck on. Weight machines are missing weight pins. Several treadmills have belts that slip= dangerous. Has the water filter ever been changed? Green mat been shampooed? It has gotten filthier in the last several months. Not sure I will stay. Again, not the staff's fault.

All in all, FF Braintree is a decent gym located in an area with not many options to pick from. I joined a few years ago and have had an OK experience thus far despite the ever changing protocols of the pandemic. They offer a $10 per/mnth membership which is a great during these tough times. I must admit the gym did a great job during the high of the pandemic with regards to cleanliness but since then many standards have slipped which I fear will be the norm now. Firstly, the free weight area is an absolute mess. The weights themselves are torn to shreds (rubber hanging from the weight, exposed metal), always disorganized and never cleaned before being reracked. Despite being the same weight, the DBs are in all different shapes and often mismatched. This I can live with as I am used to warehouse-type gyms but its the Turf Area which really scares me. There are a number of ppl each time I am there who do a full 45-60min workout on the turf area in their SOCKS. They are doing bench step-ups, box jumps and even putting their feet in the handle attachment of the cable machine doing kick backs - all in the sweaty socks. I also saw someone barefoot just last week stretching out on the turf.. You can actually see the sweaty footprints on the benches and when they walk to get equipment in adjoining rooms. Most other members use this area to stretch and have their hands/knees on the turf which is covered in who knows what (athlete's foot, ringworm, etc.). I really wish FF would add signage to mandate footwear on the turf given how popular the area is and how disgusting the current situation is. If/when the turf area is managed better, I would recommend this gym to any and all south shore based ppl in need of a local gym membership. UPDATE: It's been seven months and this place has only gotten worse. The turf area is even more DISGUSTING; I placed a mat down to stretch and was met with a ball of hair and discarded band-aid. There are sweaty footprints EVERYWHERE as many members work out without their shoes on and do not clean the equipment afterwards. This place needs a DEEP CLEAN and better policies to protect their members from ringworm, infections, etc..

Abysmal. Overrun with gym rats. You can’t use the machines. I paid for a premium membership and stopped going bc it was such a nightmare and they totally removed the women’s only workout area that was the only place you could work out without being on display for the CrossFit dudes. I haven’t been in months and for some reason they need thirty day notice on a month to month membership and they wouldn’t throw me a bone and not make me pay the extra $50. I won’t be back. I’m not moving out. You don’t need notice so you can find someone to replace me. This is unbelievably predatory. My original intention was to give it some time and maybe rejoin but I will not be rejoining. I can’t even get a towel from these people without giving them my car keys. Even BSC doesn’t do that. Spend the extra dough and drive to Lifetime. These people have no clue what customer service is.

I LOVE the zumba classes at Fit Factory. I have been going to Sarah C's classes for years!! Not only is she extremely motivating, and provides an amazing workout....she knows how to make sure you have fun! She also cares about her students and their personal workout goals!!

I take Korinne’s barre class and new spin class! She’s an amazingly, attentive instructor and really knows how to get a class engaged. She takes the time to make sure you’re getting the most out of any class you take with her. I always walk out of her classes burning 100s of calories by focusing on different muscles for a full body workout. I would recommend her classes to everyone!

Fantastic, friendly, member-focused, supportive and helpful staff- they’re a great team! The facility is always kept very clean, and equipment is well maintained. Fit Factory offers something for everyone fitness-wise, and at reasonable fees. Personal Training program is awesome….highly recommended! Overall, the gym has a great vibe that is motivating and energizing.

It’s coming up on one year of membership at FIT factory for me. I can’t say enough good things about the gym. They have all the things that I need in order to keep myself in good shape. Recently they made some upgrades to the functional area and turf and I really enjoyed using the facility since then I even found that I was taking showers and using the sauna there more frequently so I ended up upgrading my membership from the basic level to more premium so that I can enjoy the services they have to offer even more. I can’t recommend fit factory enough.

#Instructor Award. I would like to nominate Cara. Her enthusiasm and dedication are unmatched! Every class is a new adventure. You couldn’t find a better instructor or even more important a better caring person.

Taylor is such an awesome PT!! She is always well prepared, has her workouts ready to go in advance and super relaxed - like if something doesn’t suit my body or my needs she never hesitates to help my figure out what works best for me! She also helps me meet my motivational goals! #instructorawards #mostrelaxing #ilovemypt

This is an amazing gym.... my 1st time there and i liked it alot...but i won't be going back it's alil far for me but yeah..great gym...

Great place, can get crowded at times (around 3-7 pm) , but it's a big gym. Plenty of treadmills, many different machines, bench, and squat racks. friendly staff. My favorite instructor is Sharilynn, very upbeat, positive, and motivational and an awesome playlist of music. #InstructorAwards #BestPlaylist

Fit Factory is the only gym I have ever joined, and I feel I have been spoiled. The gym, the people, and the atmosphere is so supportive and positive. I love being a part of this community! Best #Playlist This award definitely goes to Kelsey George, Tonia Imad, and Sarah Cartullo. Their playlists create an amazing atmosphere in classes. Truly some of the best songs that I still listen to when I want to get pumped up for any workout. Thanks Kelsey, Tonia, and Sarah! Best #Energy This award goes to Sarah Cartullo for keeping classes motivated despite being very hard! She really makes you want to keep going even when you think you can't. Thanks Sarah! Best #FitTips I have to give a shoutout to my trainer, Matt Davis. His workouts and tips really help me to focus on my weaker areas so I can improve overall. He keeps things simple, but effective. Love training with him! Thanks Matt! Most #Motivating This award goes to Kelsey George for making me work hard in every single class format and with her motivational posts on social media. She is supportive of everyone and encourages them to go all out in every aspect of their lives. Thanks Kelsey! #InstructorAwards

When I first joined FF virtually last spring, my first virtual class was a Zumba class with Kelsey G. I knew within the first 3 songs that I made a great choice joining FF! Kelsey is truly the best group fitness instructor I have had the opportunity to workout with. All of her classes are a great workout, fun, high energy, have the BEST playlists and she changes the workout up each week. Thanks, Kelsey, for all that you do to provide us with awesome virtual workouts! #instructorawards #bestplaylist #mostmotivating #bestenergy

I can not say enough about Fit Factory! I joined after taking Sarah’s zumba class. I loved it so much I joined the club and have been religiously taking her classes since. She is the most inspiring, fun, energetic instructor! I’ve never been so motivated until meeting her! I HIGHLY RECOMMEND taking ANY of her classes! Whether it’s zumba, body weight bootcamp, total body burn, or yoga, you will leave her class feeling SOO good!!!

Wendy Weiser is an amazing instructor of Barre, Zumba and Cardio Hip Hop. She always has a smile, is motivating, positive, has great fitness guidance and a breath of fresh air. #Instructor Awards, #BestPlaylist, #BestFitTips, #MostMotivating, #BestEnergy, #MostRelaxing!!!!!!!!

Fit Factory is the best gym I have belonged to by far, simply because of how fantastic the instructors are! I haven't been able to find a good replacement since moving away 1.5 years ago, so was very excited to be able to join again with their new virtual membership. It's impossible to pick just one winner but for the #instructorawards I vote for Kelsey D hands down for #mostmotivating, Sarah C for #bestenergy and Sharilynn always has the #bestplaylist. These ladies are all amazing and their energy is always 1000%, even when just on zoom. We appreciate you all so much especially during this terrible year!

Super clean big facility! Good variety of equipment and classes. Excellent staff and I love the app too...all around A+!

Good experience so far. At least, better than planet fitness where you can’t even jump ropes!

I love all the fitness classes

Very clean club & amazing staff! Great value too!

#InstructorAwards I nominate Sharilynn. Her classes are motivating and different each week (her music is always great). She is inspiring, energetic and gives you tips and options to maximize your workout. She is always upbeat, smiling and friendly.

Really good gym for the price, very friendly staff and well maintained. Taylor is a newer trainer there but has been amazingly helpful to me reaching my fitness goals. She is always motivating myself and others to work hard and stay consistent! Can tell that she has a great passion for not only fitness but nutrition as well. #instructorawards #mostrelaxing

#InstructorAwards I would like to nominate Kelsey G. She is an amazing group fitness director, she has done a great job at coming up with virtual group fitness classes. #category #Bestplaylist I love taking her Zumba for best music not just Zumba but any class you take has great playlist. #Bestenergry Her energy is unbeatable in any class, love her total body burn and cardio kickboxing class. Working out in this weather and in this pandemic was task for me but Kelsey makes it so much easier. #MostMotivating Taking Kelsey G’s class is always fun I always look forward working out with her virtually. She’s so passionate about her job. When ever I don’t feel like working out I know taking her class is going to help me. I’m really happy to have such an awesome instructor. Happy to be part of Fitfactory

#1 Friendly and helpful staff! #2 Friendly and helpful staff! Cleanliness of the facility. I don't have to wait to use equipment A wide variety of equipment to use Parking and location is good As a very senior citizen, I pick mostly cardio to do. Going to the gym is 50% social and 50% exercise for me. The staff never pressures me to do more than I want and need.

I love being a member here! It’s amazing to see all of the success they’ve built. So well deserved. The gym is upbeat, clean, friendly, upscale but extremely affordable for all of the amenities offered. The staff and instructors are high energy, positive, thoughtful, prepared and most importantly they care. I take Zumba with Kelsey #MostMotivating and Sarah #BestEnergy every single week. I love Nina #BestFitTips and Wendy #BestPlayList classes from the Kingston location too! All of the classes are phenomenal! Not feeling classes, their equipment is all new and very well taken care of/maintenanced. Try it out! You won’t be disappointed!! #InstructorAwards

I have been a member of Fit Factory even before they opened during the snowiest winter in a trailer outside. I met Matt and he was so nice and gave me a tour even though they were not open. From that moment on, I have been in love with this gym its instructors, owners, and members. It was always clean and the trainers and instructors are great. My kids and husband are also members. This is more than a gym it truly is a family. I would like to vote for my favorite instructors and mention that all the instructors all over the country have been wonderful with the live virtual classes and since I can get to class now without being in traffic rushed to get to the gym, I am able to take more classes with more variety and have lost 20 lbs and regained strength I had lost as I aged. I can't recommend taking the virtual live classes enough. They are a great way to stay or get in shape, safely and it allows you to reach for new heights over your typical safe zone and challenge yourself. my #instructorawards and #Best Energy Sarah King Cartullo what can I say but Sarah is a total package between Zumba, Buti, and whatever she can pull together with HIIT Total Body etc. She has an energy that is completely contagious and she is has a welcoming personality that makes you want to be around her and take all her classes, make her proud of you, even if you have to chill its ok as she gives you options for intensity. She sings and dances like a star! Love you! #instructorawards for most motivating would go to #Kelsey for tirelessly putting in all the hours to make sure everyone has something to do and offering so many different options in her array of talents. She counts loud so you stay motivated. My family will hear her voice coming out of the computer and know to stay away from me LOL! (not most relaxing). She also makes you feel like you are part of the family and calls you out on the virtual live classes which keeps me motivated. #intstructorawards for #Best Fit Tip is Meaghan Germain; Meg is a teacher and it shows with her classes, she explains the movements and demonstrates the proper form while lifting weight which is so important especially when she can't see you. She is a great instructor and i used to love taking her spin classes when I was able to get to them she always changed up the music and had a lot fun in her class. #instructor awards #best playlist goes to Sarah King Cartullo, as soon as a new song comes out she is already making a dance, warm up or cool down. She also like to put in throwback music too. Fit Factory thank you for all you do every day!!!! we appreciate it!

Great positive vibes at Fit Factory!! Love Sharilynn's spin and full body classes! She is filled with energy and motivation as well as the best playlists!! #InstructorAwards #BestPlaylist #Sharilynnforthewin!!

Love love love the experience!! Especially taking the class with Mary S! #InstructorAwards #MostMotivating

I have been a member of Fit Factory for almost 3 years and their instructors are some of the best I have ever had! The consistency of classes and variety of classes is amazing and they are always adjusting to accommodate different times and types of classes people are looking for. Before COVID-19 hit I was doing a class every day and sometimes doubling up with my favorite instructors! #InstructorAwards #MostMotivating is hands down the Group Fitness Director Kelsey G from Braintree. When COVID hit she scrambled to get virtual classes in the books and I was taking her virtual classes daily when in quarantine. Kelsey keeps the classes moving and even if your not sharing your camera she "senses" when you need that virtual push and will call you out to push you and keep you going. When she calls out my name and tells me "keep going!" I cannot help but smile because it shows her passion in her students and what she does. #BestEnergy goes to Sarah C from Braintree! I have been doing Zumba with Sarah for years even before Fit Factory and she is always busting with energy! Between Total Body, Buti, Zumba, and whatever other classes she pops on she is always energetic and smiling through it all! #BestFitTips is Meg G from Braintree. From taking her Saturday Morning TBB classes I was able to correct my form and lift heavier within her classes. She provides strong physical and mental tips to help with your workout and gives you the mentality that you sometimes need to push through an exercise. Meg also gives efficient enhancements and modifications that will not break down your form but allow you to maintain it. Thanks to all the wonderful instructors for keeping the virtual classes alive! I know myself and all the members are so thankful for them! Catherine

I like going to the gym for the group fitness classes and Fit Factory delivers big-time! I’m so happy they kept up that selection in their virtual classes during this pandemic! Lots of variety and awesome instructors! Among my favorites are Wendy W-great enthusiasm, fantastic playlist! Kelsey G- she’s the fitness director, love her open communication to members and all her classes are challenging and fun! Sarah C and Tonia I- if you want super sweaty and awesome choreography Zumba, they’re the bomb! For strength classes, Meg G is wonderful, she makes you slow down and focus on form and the muscles being worked for a more effective workout. #InstructorAwards #BestPlaylist Wendy Weiser #BestEnergy Sarah Cartullo and Tonia Imad #BestFitTips Meaghan Germain #MostMotivating Kelsey George

Wish there was more squat racks and benches just like every other gym but this place is a great value if you get the vip membership.

The location and set up of the gym is perfect and safe. There are so many options/benefits for such affordable prices! The staff is not only kind but also enthusiastic. I believe they are doing an incredible job with cleanliness and restrictions due to COVID. I went to school for exercise science and I learn new things weekly through the Forged Fitness classes and with talking to the personal trainers there, which is very exciting and encouraging! Going to FF is a bright spot in our day for my boyfriend and myself. Which means more to us now than we could have imagined a few months ago. You guys rock!

A lot of space, friendly staff, up to date equipment and all around great vibe.

I think this is a great gym! The people are quite nice, and the gym is always really clean, which is very valuable during these times. One thing that made me especially appreciative was how easy and painless it was to freeze my membership during COVID. Unlike what a lot of other people/gyms are experiencing, they didn’t continue to charge me and I had no issues restarting my membership when they reopened. The one thing that sucks is that the gym is a little smaller, so sometimes I have to wait to use some weights/machines, which can be a bummer. But overall I’m really pleased with Fit Factory, and would recommend it to anyone.

Like this place the woman have their own workout area I like the classes!

Been going to this gym before it was FitFactory, and I have to say FitFactory is the best so far. It's pretty clean and there is always someone cleaning the stairway, mopping the floor, cleaning the bathroom, spraying the machines. I give it a 4, not 5, because the only thing I would like to see different is better ventilation. It gets HOT and humid inside due to the body heat and sweat during busy hours.

I have been a member since it’s inception and I will never regret my decision

I have had Josh Hayward for a trainer for about 9months now - I was totally out of shape,overweight, and over 50- he has been great, - still old but in much better shape! I nominate josh Hayward for most motivating trainer #InstructorAwards

Its one of the best gyms in Massachusetts !!!