2/5 Cassandra H. 10 months ago on Google
Brought
a
friend
in
for
day
surgery.
Surgery
scheduled
for
11am.
He
was
told
to
be
there
by
9
a.m.
Got
checked
in,
then
sat
in
the
waiting
area
for
3
hours.
We
asked
what
was
the
delay,
and
the
waiting
room
clerk
said
she’d
ask…
but
then
she
grabbed
her
lunch
bag
and
left.
After
another
hour
we
asked,
again.
An
Ice
Queen
wearing
the
title
of
“Charge
nurse”
came
out
to
explain,
this
time.
“Yah
well,
this
happens.
It’s
not
unusual.”,
and
walked
away.
Mind
you,
my
friend
had
had
nothing
to
eat
or
drink
all
day.
They
finally
took
him
back
at
2
pm.
Wish
I
could
say
all
was
smooth
sailing
after
that,
but
nope.
Got
a
call
from
my
friend
at
4
pm.
I
thought
he
was
done!
Turns
out
they
handed
him
a
gown,
got
in
his
IV,
and
then
left
him
alone
for
another
2
hours!
In
fact,
they
told
him
they
didn’t
know
how
much
longer
it
might
be,
and
asked
if
he
just
wanted
to
go
home
and
reschedule
his
procedure
for
assisted
day!!!
I
never
did
get
any
updates
on
my
friend’s
progress,
and
when
I
asked,
I
was
told
I
just
need
to
wait
for
the
surgeon
to
call
me.
I
also
got
“scolded”
for
using
the
restroom
by
the
elevator
(“those
are
for
patients
only!”)
although
there
was
no
sign
saying
so.
Then
eventually
,the
Same
Day
Surgery
waiting
room
attendants
left,
promptly
at
5pm.
Not
a
word
to
the
three
of
us
still
sitting
there.
They
just
shut
off
the
lights
and
go.
Then
there’s
NOBODY
left
for
family
members
to
reach
out
to.
And
the
surgeon
never
called.
I
was
eventually
contacted
by
a
recovery
room
nurse,
who
thought
it
was
quite
amusing
to
hear
i
had
been
in
the
waiting
room
for
10
hours.
My
friend
said
the
surgeon
never
came
to
see
him
in
recovery
either.
Very
disappointed
as
I
am
a
Registered
Nurse
and
I’ve
worked
at
a
number
of
Boston
hospitals,
and
this
was
just
terrible
customer
service!
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