They were great at performing her surgery, I will say that!! The doctors were amazing!! It was the nurses and staff I had HUGE ISSUES WITH!! She was there for about a month. One time, I had an appointment, and I couldn't be at the hospital that day. Upon returning, I noticed my then 4 month old had not been moved out of her bed or picked up the whole time I was gone, which was close to 12 hrs!!!! I took pictures of how I found her upon returning and still have them. I called the right authorities and it never happened again!! Make sure to advocate for your child, especially if they don't have a voice and you see something wrong!!! Don't be afraid because it's a hospital! It was horrible for her to have to go through, and this was in 2018!!! I would still recommend them for any serious surgeries for your children, but maybe not so much for very young children. If I had to do it again, I would go to the same place for her gastronomy tube surgery. Expect to basically spend thousands on hotels and parking. It's extremely expensive, but it was worth knowing they had done tons of g tube surgeries! May you and your child(ren) be okay!!

My infant was seen in the emergency room for a surgical issue that fortunately ended up not being emergent. The ER staff were very friendly, but there was very little communication and long periods of time without hearing from any providers. The surgery resident who saw us was very dismissive and spoke in half truths to influence our decision making. I say this because I myself am a physician and have worked in this hospital system and knew when she was at times flat out lying about how we "would wait 5 days for surgery if we chose to get admitted." The attending surgeon didn't bother to come see us or examine our child, but said we could forgo the clinic visit and get directly booked for surgery. We left without any follow up information or instructions and without even the name of the surgeon. It took 10 days for his office to contact us to schedule surgery for a problem that most surgeons choose to fix within 2 weeks of the diagnosis. Meanwhile, our pediatrician got us a next day appointment at another very reputable academic hospital, and we were immediately scheduled for surgery within the week. We do not intend to return to BCH for care.

Never want to have to come back here again. The staff was unaccomodating for my baby who needs both his parents yet 1 of us was forced to leave. They don't check up on him enough and their coordination and communication between each other was by far some of the worst I have seen. They basically charge you for everything a la carte if you are not a direct patient.

Best experience in the world the best hospital i have ever had in my life. every one care here . Very professional nurses and friendly staff very clean and very fast to get a appointment for my child. Consultation doctors are the best here and investigation machinery is very advanced .

We took our toddler to the Urology department as referred by his pediatrician. The visit with the doctor took less than 5 minutes, in which he examined our son, and determined there was no treatment necessary. He also added that there is a small chance that the condition appeared in the future, then surgery might be needed. Because of this discussion of potential surgery treatment, we were charged +$700 for our 5 minutes visit. The billing department acknowledge that their rate is higher than average, but when I looked up the average cost of the health code that our visit was classified in, it was 100% above the average cost in the area. This hospital is not be a good place to take if you have something simple / routine to check - they value their experts' time very high and you will get charged much more than other places.

Wish I could give zero stars for an review. My son has been going there for about 3 years and it has gone done hill completely. More than a hour wait time for scheduled appointments terrible front staff. The front staff literally had a full desk but yet they are all Just conversing with each other. It took me going to the self kiosk for someone to ask if I’m checking in.

I’m from nc I had to fly my son to Bostons Children Hospital for heart surgery in October, December 30th 21 my son passed away never made it off the 8th floor ! I will never be okay and I will never recommend another family to this hospital! I begged for them send us closer to home month before he passed… I beat myself up everyday if I wouldn’t have taken him there he would still be here !!! I love you MJ 😔🕊🕊

I arrived to the emergency room at 8p.m with my daughter that had a broken leg. Waiting to be seen took an hour after registering. Just to go back and forth to the waiting room. When we were seen by orthopedics, the woman was ruff with my child, I had to ask if she need help to put the boot on because she took so long seem like she didn't know how to put it on and was gettin flustered. Rude and not patient after we were sitting there for 5 hours did not leave till 30a.m . This place does not know what an emergency is

Boston Children's has been amazing, the staff are so kind and friendly, very knowledgeable of and informative of everything going on with their patient. They have tons of activities going on everyday to keep the kids busy and spirit's high. The nurses are always checking in with the parents making sure they are okay and if they need something they make sure it is taken care of. Thank you Boston Children's and staff for everything you have done and continue to do for my family we love you ❤

How this hospital is rated “the best” is obviously not measured by the hours on end waiting for a child to be seen who could have her appendix about to burst for longer than 4 hours. Not about patients but about the privileges of doctors and nurses that run an ineffective system.

I would have given a zero to it if it is possible. I was billed for $821 for my son's virtue visit less than half an hour. They withheld the prescription if my son did not do such a visit. It's been always difficult to request medical history from them. Some doctors are OK. Some are arrogant jerk. The billing department is absolutely terrible, much more bureaucratic than RMV. Never admit their mistakes. Always blame the patient's parents. Our family had the worst experience with this hospital in terms of health care provider (if what they provided can be called care). My elder son will not see pediatrician anymore as he is old enough (a relief, but we should have moved him to another hospital long long ago). As to my younger son, I will not let him to see doctor in this hospital.

Flew here from Kentucky for my daughter's open heart surgery. Dr DelNido saved my 7 month old baby girls lide and I am so so grateful for this jospital. Their technology is advanced and very quick. Highly recommend

Awesome Job. You all are Magical!!! I know the job is stressful and I kown you are Tired.. . please people be considered, the nurses and Doctors are trying their Best1💞💞💞👣👣👣 So many parents and best believe parents want answer's??? I know it's hard but please hang in there for yourself and your child💞💞💞. Very Hard Working Doctors and Nurses. But know no one she be disrespectful ...Rights!!! The hospital looks clean and Beautiful... Great Job!!!

My son was airlifted to Boston children's hospital from NY and stayed for about 3 weeks, he was in bad condition, I'm highly pleased with all of the staff that cared for him! They ALL did such a amazing job! I couldn't be there as much as I wanted but the doctors and nurses made sure to update me immediately when there was a new update, no update was too small for them to give me a call. Also, the social worker Katherine was the most amazing! She constantly checked in on me and my son and she always called me or emailed me to keep in contact. She also made sure she did everything she could do to ensure I made it to Boston to be there with my son and I had what I needed to be comfortable during such a hard time. The dr also went out of his way and brought my son Chick-fil-A, that put a huge smile on his face and still talks about how cool the dr is for that 😊 ill forever and always recommend Boston children's hospital!

Amazing stuff. My son goes to see Dr. Harini who has been great, she is good at explaining things to you and really getting your opinion and what you want to do for care and treatments. My son has been in the hospital 4 times here and overall has been a good experience.

Difficult review to write. How does one rate a whole hospital really? Doctors and PAs were excellent. Staff was effecient and excellent. Nurses were caring and excellent. Even the cleaning staff was cordial and helpful. One feels like the hospital does not want to waste their time or yours...so appointments and procedures are scheduled effeciently and effectively. Elevators are fast and plentiful. Food service options were all very good. Everyone we came in contact with were nice and helpful. Patient rooms are on the small side though. But all in all, we've been to several large hospitals for major surgeries and/or procedures, BCH ranks first with us due to their caring, expertise, and consistent desire to provide the best solutions to complex medical problems. Latest procedure 2019...efficient procedure and excellent staff once again. Another major procedure 2018... Yet another major procedure, great experience, great staff. Second major surgery 2018... Another major operation and procedures, and another week stay. Everyone on staff were really nice, professional, and helpful. Allow me to say that if you treat the doctors, nurses, PA's, administration staff with the courtesy and respect they deserve - that's how they treat you and most importantly the patient. First major procedure 2017... Great job by the medical staff. My only complaint was the double occupancy rooms. My young family member (and spouse attending to her bedside) couldn't sleep at all during her post cardiac procedure overnight stay. Unfortunately the other patient sharing the room was never quiet, almost constantly calling for the nursing staff. There were many rooms completely empty and dark that could have been utilized on that floor. Maybe it's easier on the staff to double patients up, but it prevented my family member from getting any rest at all as she was trying to recover from a 7+ hr cardiac catheterization. And it greatly added to our stress listening to a young adult patient (with an inattentive parent who really could have helped more) unnecessarily complaining to the nursing staff about her care and condition. The overnight stay was the only negative to an otherwise very positive experience. Push for a private room if you can.

We called to make an appointment for my daughter to put a cast on and got an appointment that same day. The orthopedics floor was easy to find in the Fegan building. Check in was fast, as well as putting the cast on. The staff was very nice and caring and made my daughter feel comfortable. Valet was quick also.

This hospital is huge, has some of the best Drs in the world here. The child life program and the families supports are great, just make sure to ask for the support. The current construction inside makes things little tricky and longer walks to parts of the hospital, and finding a wheelchair can be very tricky..so plan ahead of you need a wheelchair to allow to time find one before trekking to your appointment. Also if your inpatient the food choices can feel so limited from the menu your given, ask food services can help you find things your kiddo will eat.

Took a whole week off for an important surgery, and 10 minutes before I leave for the surgery, they call me and tell me the doctor is sick so they have to reschedule for a few months from now. This is unacceptable, do they really have no one else that can do the surgery but that one doctor? Complete waste of my time.

Be careful of the valet. They touch and change everything in your car.

My hospital since first year I came to USA, I usually visit Boston children hospital for my blood transfusion, every thing here perfect.I love this hospital ❤️

They saved my life, the only hospital I trust.

Would never recommend or come back to the emergency room of this hospital. We have a 2 month old who was choking on his own vomit and turning purple, we took him to the emergency room and we waited for two hours and no one did a thing, while we would see adults walking in and being taken care right away( adults not children). If you have an infant just take him to another hospital instead of this piece of garbage emergency room, where they prioritize adults that are walking and talking, over your infant who’s choking.

8 east (cardiology) is the best floor to be on. The nurses are SO nice and I miss them so much! The child life specialists are amazing too and doctors!

I gave this facility 2 stars because the doctors genuinely do their best to make patients feel well cared for.The nurses that work in this facility on the other hand (in and out patient) are the most disrespectful humans I have met in my entire life. Every single stay, I list all of my child's allergies and sensitivities and the nurses still manage to give children the wrong medication. For this reason,I will not recommend this hospital to anybody I love.These careless med errors caused by the nurses put my child on a ventilator and still suffers from the long term effects. This hospital changed my entire perspective and respect for nurses.It makes me wonder how this hospital really ranked #1 naion wide..8 years in a row.

This organization will cripple you financially. A simple 30 min. doctor visit and MRI cost nearly $2000 AFTER insurance. BEWARE and ask what the cost of care will be before any services are rendered. Otherwise, prepare to be crippled financially.

Incredible hospital. Very respectful of our time and wonderful staff. Dr. Andrew Fien was professional and took his time with us. Recommend highly if needed

I’d give it zero stars if that was an option. Def not the best children’s hospital in the country. Took my son in for a routine eye exam. Due to covid restrictions my son couldn’t take off his mask and the ophthalmologist (Emily Weicek) checked his eyes with instruments that were frosting up due to mask. Plus we got a bill in the mail of $1000+ For what? A routine eye exam which checked the numbers for prescription eye glasses? They threw in a “new patient” charge of $1000. When we inquired no one got back to us. They didn’t provide us with a charge code or breakdown of the services rendered. No one informed us of the new patient charge. I even sent in a written note with mail back envelope to confirm they received my letter requesting a breakdown of services and charges. But it disappeared into ether. Avoid BCH if you can and go to local Dr. this hospital is known for overcharging the patients.

So far my team in the Dana Farber Cancer Institute has been absolutely amazing. The bone marrow transplant team have a great team of well experienced and knowledgeable people that simply care to help. The peace of mind they’ve given me has been unbelievable for a long stretch in frustration I’ve been experiencing elsewhere. From the front desk to the coordinator to the actual doctor, just quality of service all around. The insurance department has been super patient and transparent. I fully recommend and commend this hospital on the amazing work these people are doing.

I love it help kid when they are sick

My child was on 9 east over 3 weeks. I stayed with her the whole time. The doctors , nurses and medical assistants were wonderful. I live closer to Baystate Hospital and will never go there again I will take the time to go to Boston's and get my child the proper care. Giant shout out to Mimos on 9E she always was there with high fives and something positive to say, my child still talks about her.

I’m sure the doctors and facilities are great, but the billing service that handles individual doctors office’s accounts is literally a joke. They send bills for amounts that have yet to be reviewed by insurance, and never follow up with a final amount. Then, they send you to collections AND THE AMOUNTS IN COLLECTIONS WERE NEVER DISPLAYED ON ANY OF THE BILLS. What a joke.

Good service in all areas. parking accesible, if you ask they validate your parking ticket and pay less! The nurse are really kind and caring. everything is clean.

My friend’s 11 year old son is being treated for pancreatitis and has not been given any nutrition. After his father talk to his niece who is pediatrician in Brazil. She was the one who mention that they could not leave the kid without fluid based on the fact he can not est. After the doctor at children’s hospital acknowledge the fact that they should start infusing nutrition fluids. Two days have gone by and now comes the news that they forgot to order it. Is this really happening? #helpTy

Newborns and toddlers can already tell if they are trans, eh? This would be the last hospital on earth I would bring my children to. If you can indulge in this sort of delusion purely to make money off vulnerable kids by issuing hormone treatment or plastic surgery then you certainly can't be trusted with any other form of care. Absolutely beyond the pale.

To begin my child was born at another hospital in Boston where they treated my new born for Jaundice under uv lights.. the babies condition did not improve and no one heard my concerns when I said my baby looked extremely yellow and wasn’t acting right. It wasn’t until the babies levels reached critical levels of jaundice that the drs at the other hospital raised concern but even then they tried to assure me it would level out in a couple days and be fine… nope I wasn’t buying it any more and I rushed my baby to Boston children’s. I was sick from only a week post partum myself and having struggled through a severely high risk pregnancy, had major surgery during pregnancy, a car crash at the end of my pregnancy , & more than you can imagine. We arrived at Boston Children’s Hospital I was at the check in desk they started asking a couple questions and I broke down into tears.. numerous nurses and staff gathered around us grabbed my newborn and in the matter of minutes they had my baby in a room in the er under uv lights to start treating the jaundice and running vitals. I literally was a mess but the nurses the drs truly gave me comfort. They were so attentive to my baby and me they were concerned for us both. A couple hours and the baby was admitted to the 7th floor. My little baby went through various blood tests every day and stayed under uv lights to lower jaundice. The drs had come to me with a diagnosis within a couple days my little one had HDN a rare blood disease that causes hyperbillrubin (jaundice) which can last for an extended period of time. They were able to pin point what the other hospital brushed off. Jumping forward a little bit the baby had issues with failure to thrive and had to be placed on a feeding tube alongside medications and had been in the hospital pretty much since birth and several weeks had passed. I was worried about my baby what the outcome could be. I honestly started to become worried with the issues and the things I read about the disease that my baby might not make it. Even though they told me everything would be fine. I asked for a Chaplin and the nurse was so pleased to help me and have them come see me. I decided to have ny baby baptized in the hospital. My babies nurse I believe her name Was Quinn without hestisation agreed to be the witness to the baptism. That moment can’t be made up or replaced… Our hospital stay continued, my baby under the relentless care from the drs and nurses improved… we were discharged and came home (on a feeding tube) I have other children and the baby unfortunately had to be readmitted again to complicate things shortly after admission my oldest kids brought the flu home. I wasn’t able to visit this time so to not jeopardize my babies health more than it always was. The drs called me with updates and the nurses gave me updates every time I called .. this is the only place on earth I could trust outside of my family leaving my baby overnight with out me. They gave the baby so much love and attention and we’re even able to take out the feeding tube and do all oral feeds. My baby has had the most amazing teams from the time we walked in a few months ago to today!!!! I truly feel Boston Children’s Hospital saved my child’s life. I could not be more thankful for the amazing drs and nurses and staff. The world does come here for answers and they answered my questions and have gone above and beyond. Thank you for all you all do thank you for your dedication care and love.

Had to go the ER while on vacation with our 5 yo son. What a great hospital. Nurses and Dr were both great. Highly recommend them if you ever need a children's hospital.

Absolutely fantastic care and support staff. Treat everyone that works here like gold cause that's how they treat your child. Oh, and if you can bring a little gift for those that work to bring your life to normal.

Unfortunately we are baby and I look forward to working with you rechie this is a woman j and she has been very berry soap haul white food shopping princess toysreview

Every thing here is pretty good, but in the emergency department they are really slow.

I will just share some comments my 7 year old made during our ER trip today: "my friends are going to be so jealous" "its like a fancy hotel but with sickness" "I can't believe you get to just come to a hospital and be treated like you're rich" "this is the best day of my life" So yea we had a great experience.

THIS BUILDING IS NOT CHILDREN'S HOSPITAL. IT IS BRIGHAM AND WOMENS HOSPITAL.

I geuss everyone forgot about the pelletier family...I might be spelling it wrong... but I'm pretty sure it's a right to get a second opinion ect and they clearly violate people's rights. And I went there once for a friend. Staff was bias. I would never take my kids there. It's very disappointing that the hospital seems to NEVER take accountability either.

i had all my childhood surgeries here growing. up

I had a sleep study and everyone was very nice it was kinda annoying ti have to replace the visitor card every day to use the elevator though i ended up getting stuck in the elevator for a little while but the doctor was nice and i like the rooftop garden

Very sad this place has become. Second time bringing my niece here and they have yet to diagnose her correctly

This place is ridiculous don’t waste your time. I came here at 11:30PM to ED with my son, who had been throwing up, gasping for air, bleeding from his nose and all. We were in the waiting room till exactly 4:43AM next day, and even then residents and doctors come in for like 2 minutes at a time with like 30 minute brakes in between. FED UP, just send me home theirs no point my son is tired I’M TIRED. If you’re going to tell me he just needs Tylenol and u know before hand, just let me go home. :)

Instead of scheduling an allergy test, they wanted a virtual visit first. It happened through zoom, took 10 min, was useless. The cost is $706. Very bad direction for the future of health care…

I couldn’t be more pleased with this hospital. The level of care the staff give to these kids is amazing. They go above and beyond to make kids feel comfortable and safe.

A family member went to this hospital and one of the male nurses or doctor obviously has sort of grudge toward poc. He has a slavic name. He came in the room with an attitude, he made remarks to my family member and my family members guardian about jabbing my family member with a needle, who is a child btw, after being disrespectful toward my family members guardian. My family member and guardian are struggling to find ways to get back on track with health issues and all that man did was criticize and demean them the ENTIRE time.

This hospital saved my life. I was suffering from ACNES for about 7 years and no one could figure out the cause. (ACNES causes chronic pain that gets worse over time) I went to some of the best doctors in the country including Mayo Clinic and the NIH. Finally my rheumatologist sent me here and within 2 days the pain management team determined it was ACNES I had trigger point injections and now I’m just fine and have living my life as normal ever since.

Iam appalled by the treatment my nephew is receiving in this hospital. He is being treated for pancreatitis and the doctors did not know that a patient with pancreatitis can not eat food. Really? What do they teach at Harvard these days? The father had to ask for IV nutrition and still nothing( 8 days with no food because they forgot to order the nutrition?) What’s happening with medical treatment in America? You guys just care about vaccines apparently!!!! What a shame!#helpty

Had a operation done on my spine to remove a tumor there. I don't remember much but I spent a week recovering there and it was very good. Entertainment was splendid with a tv, PS4, etc. Another thing I do is if presented no other option, we go there for MRI's to check up on the tumor. Theres nothing wrong with it, just the pressure of Boston and the tight schedule is annoying. 10/10