Buffalo Wild Wings image

Buffalo Wild Wings

Restaurant Meal takeaway American restaurant Bar and grill Sports bar Chicken wings restaurant

Chain dishing up wings, tenders & burgers, plus sauces ranging from sweet to very spicy. People often mention order, minutes, asked, wings, service, wait, experience, ordered, cold, time,


Address

250 Granite St #1025B, Braintree, MA 02184, United States

Website

buffalowildwings.com

Contact

+1 781-843-0753

Price rating

$$ $$

Rating on Google Maps

3.40 (1K reviews)

Open on Google Maps

Working Hours

  • Tuesday: 11 am to 10 pm
  • Wednesday: 11 am to 10 pm
  • Thursday: 11 am to 10 pm
  • Friday: 11 am to 11 pm
  • Saturday: 11 am to 11 pm
  • Sunday: 11 am to 10 pm
  • Monday: 11 am to 10 pm

Featured Reviews


Frequently mentioned in reviews: order (20) minutes (18) asked (14) wings (14) service (13) wait (11) experience (9) ordered (9) cold (8) time (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 Brad P. 2 years ago on Google
    Very odd experience from the beginning. Got told by hostess it would be a five minute wait, despite the entire place being open. Waiter came by 30 seconds later and asked why we were standing at the front. Sat down and waited 20 minutes before we even got a drink order taken. Placed full order at once after waiter finally came, and then waited 40 minutes for our food. Saw many other tables get food who had ordered or even been sat after us. We unnecessarily had 10 ranches between the two of us; what a waste! Asked the waiter about it and he said he didn't even remember bringing all of it over, we certainly didn't ask for extra ranch or anything. They also have the weirdest "contactless pay" option. Would recommend other locations if you have the choice. The three stars are for the waiter, Marvin, who saved the whole experience. He was very cool and seemed to be holding the entire establishment together while his coworkers walked around aimlessly.
    3 people found this review helpful 👍

  • 3/5 Rifad Kotappuram A. 1 year ago on Google
    Not sure what happened post pandemic, this location seems to no longer attract any crowds, even on weekends. It’s a shame since they are located on the premises of a really busy shopping mall. Severely understaffed and the quality of food keeps varying with every visit. The service was good though.
    2 people found this review helpful 👍

  • 1/5 SS S. 1 year ago on Google
    Very disappointed this place used to be way better!! Got here and have to wait 15 plus minutes to be seated (the place was literally almost empty) then the server got upset because I wanted to seat on a different table so my son can watch the game…the hostess was so rude, with her angry face like she didn’t want to be there working as a matter of fact they all look upset and not friendly at all!! Fortunately our waitress “Griffon” or some name like that was nice at least! It was a very bad experience very bad costumer services that I am think to ever go back less even to not order and pick up! Not happy how this place has turned up!
    2 people found this review helpful 👍

  • 1/5 Jenna A. 2 years ago on Google
    would do zero stars if i could. i dont know if the guy i had was new or what but out of 4 people in my group we all ate dinner at separate times. they messed up my ONION RINGS 5 times… and forgot.. my friends chicken was doused in seasoning. He shouldve just ordered the seasoning itself. he dropped off 4 different food items that were not ordered by us. After literally writing it down?? Unbelievable service. Ive gotten better service at mcdonalds. Not even busy and they “cant keep up”. $92 bill, and it wasnt even worth it. No napkins, utensils, straws. This place should be closed until it has a working staff. The waiter, Matthew, clearly cant handle too much at once. He would literally just come over and drop off menu items and walk away…half of them werent ours.
    1 person found this review helpful 👍

  • 1/5 M C. 1 year ago on Google
    We arrived at 6:30 on a Wednesday, after driving 35 minutes. We stood at the front for nearly 10 minutes to be seated while several staff stared at us but opted not to come over. Finally the hostess appeared and said there would be a 15 minute wait. The restaurant was empty. But they only had 2 servers. Why bother even opening? Yet again, classic service BWW. I don't know how your company stays afloat. It would be great if you could learn basic restaurant management and customer service. Never again.
    1 person found this review helpful 👍

  • 1/5 caroline b. 1 year ago on Google
    i have never in my life spent $65 for an order with 6 pieces of chicken tinier than my pinky toe (for $11 mind you). don't even get me started on these damn "LARGE"fries, $8 for an actual handful. we picked it up probably 5 minutes after it was ready and the whole order was ice cold. the chicken was fatty and hard. don't order from here go to an actual nice place and spend ur $65 somewhere else
    1 person found this review helpful 👍

  • 1/5 Jason G. 1 year ago on Google
    My wife and I went to the South Shore Plaza location tonight for a quick meal. We arrived around 8:45pm and were told there was a wait for tables but we could sit at the bar right away (only about 25% of tables were occupied but the hostess mentioned they were understaffed which was understandable). We sat at the bar and ordered an appetizer and our entrees within 5 minutes of sitting down. While we were waiting for our food my wife went to the bathroom where the stall she was in was completely out of toilet paper (on both sides of the dispenser) so she had to ask me to come and provide her with toilet paper. By 9:30 we still hadn’t received any our appetizers or any food so we asked the bartender whether it was possible to cancel our food as we were very hungry and would prefer to just leave and grab fast food at that point. She again mentioned they were short staffed but said she would go check on the food (at this point she hadn’t been back to check on food in the kitchen in probably 20 minutes). The bartender finally returned about 5 minutes later with all of our food at once (appetizer and entrees). We got the appetizer platter and it was completely cold – it had clearly been ready and sitting out for at least 15 minutes. Additionally, the plates at the bar next to us from previous customers weren’t bussed for at least 45 minutes (the people left as we arrived and were sitting down and were bussed while we were eating). We rarely complain about restaurant experiences and understand the short staff but there should have been someone else who was able to run the food out rather than having it sit until it was cold and then be delivered with our entrees. The entire time members of the kitchen staff would periodically come in and out of the kitchen in a calm and relaxed manner. When we asked if we could cancel the food we were met with resistance from the bartender to go check on the food and we’re just told “they were working on it” despite her not having gone to check recently. Despite short staff I think a bit more timeliness and checking in on food more than every 20 minutes would have gone a really long way in appeasing us – as we would’ve received our food about 15 minutes earlier and it wouldn’t have been cold. Our quick bite to eat turned into a horrible experience and our $50+ bill for two was a complete waste of money.

  • 1/5 Jordan F. 2 years ago on Google
    Sorry to be this person, but it has to be said. I’m not sure where to even start here, but this was not only terrible service, but a bizarre transaction. I came in to order a take out order of 15 wings. It was a Tuesday, so I asked if the BOGO deal was still happening. They said yes. The person taking my order then said they could not do it because I ordered Bonless and not Bone In. So I looked it up, and saw that was wrong. So another person canceled that order, and then placed a new order of 15 boneless wings, with a bogo, for a total of 30 wings. Pretty simple, no? Clearly not for this place. So I came back 15min later to pick up the food, and they said I would get a refund for the first order because I was charged twice. The kid working asked for me to leave my phone number and last four of my credit card so the refund will be processed. He then said they will call me. Excuse me?! What?! Who says they will refund someone and then calls them. I said I wanted it done now. He said the manager was busy. I said, that’s fine, I will wait. How do I know someone may just “forget” to do it. Who doesn’t process at refund at point of purchase in front of the customer. To complicate this already ridiculous experience, when I asked the kid working for a couple sides of ranch, he responded that he could not provide them because he did not put the order in the computer. It’s worth what, $0.79, and it doesn’t already come with the wings? I had no problem paying for it, but to say he won’t even give them to me is insane. Especially after all of the other nonsense. Finally, I get home to find out my order was wrong anyway. Not the flavors I asked for, and uneven distribution. I asked for it mixed, not separate. Oh, and did I mention they still left out the additional 15 wings I was originally charged for. Never thought ordering wings would be this complicated. UPDATE!! Sorry to do this again, but here we go. Somehow gave this place a second try despite the events of my last visit. I’m not sure what is so difficult here, but following instructions is not a part of this restaurant’s philosophy. Ordered the same thing as last time. 15 boneless wings with a bogo. Unlike last time, it was honored this time. However, I literally asked for the flavors to be mixed together. Did not receive that. They were separate again. Food was also cold. Not to also mention, fries were rock hard!!! Literally like chips. Oh, and one side of ranch. For 30 wings?? Seriously? What is the problem here???

  • 1/5 periangilly “PepeLongstockings” b. 1 year ago on Google
    They were severely short staffed. The tots and the Truly were fine.. 3 stars easy. But for a mall location, it's just irritating how staffing is either poorly managed or employees poorly trained. The young girl at the desk for the take out/uber orders was the face of the place since the manager/host was busy running around in the kitchen, bar, and serving. The bartender was out that day. So, the least the takeaway person could have done was greet the folks coming in, inform/excuse the delay and not just stand there not even saying hello. At least 2 parties walked out after waiting to be greeted by a host/informed of anything re a table. The lack of even a hello would have made me walk out. My young server was also not great with customer service but again, short staffed and no bar tender. Probably just an anomoly that night of poor service.

  • 1/5 Brayden B. 1 year ago on Google
    Absolutely terrible service. Waited for 10 min at the door before even being acknowledged. We go here often and already knew what we wanted. When we were sat at a high top the bartender came over to take our drink order. He dropped the drinks and said be right back and never came back. We waited over 20 minutes while people sat at the bar after us ordered and got food. We waited another 10 minutes hoping we would be acknowledged again but after 30 minutes of waiting we were too hungry and upset to wait any longer. Will NEVER be returning. Worst service ever.

  • 5/5 Shantanu K. 1 year ago on Google
    Asian zing, thai curry and mango habanero are highly recommended for spicy wings lover!

  • 1/5 Delaney S. 1 year ago on Google
    I go to Buffalo Wild Wings every Thursday for boneless wings Thursday. Just so you know, IF YOU DO NOT SIT AT THE BAR, DO NOT EXPECT SERVICE. I work in the service industry: I understand mistakes happen. My group sat down for a normal night where we order pretzel knots for an appetizer. When the pretzels arrived they were stone cold in the middle. (I understand mistakes happen) so I tell the server (Samantha) after tracking her down. She tells me she will get a fresh batch. Little did I know that the “fresh batch” would still be cold for the second time when she brought them. At this point I got the manager involved. He apologized and I told him to take them off my bill as my wings and fries would be arriving soon. He agreed, however; this was NEVER COMMUNICATED TO MY SERVER. My server never came back to ask about my pretzels or take the tin, brought out BABY SIZED (you would’ve thought they were out) wings. I asked if these were 20 boneless wings because it did not seem so and she said yes, so I asked for more ranch as 2 people were Sharing. After finishing my wings. NO FRIES ARRIVED. I asked for the check. We were charged for fries (which were never received?) a soda (I did not order). And celery and carrots (the server offered us and the menu says FREE PER REQUEST). The general manger called this a learning experience. I’m glad my money was worth your learning experience. The manager was no help. Is it because I am in my 20s and he is older and felt superior? As a flight attendant I’ll remember any mistake i make in the sky is a “learning experience”

  • 4/5 Patrick R. 1 year ago on Google
    It was a week night so for it to be slow was expected. There wasn't many people there maybe 20, so for the service we got I felt was subpar at best. The new bird Dawgs were not good sampled all 3. Pulled the chicken from the and just ate that. Wouldn't recommend so good thing they a limited time. Wings were good like normal.

  • 2/5 Angela 1 year ago on Google
    My family and I have really enjoyed other Buffalo Wild Wings locations, so we believed this would be the same experience. When we walked in there was only bar service and one other party in the store. Which we thought would be fine for a week day at lunch. We ended up waiting 45 minutes for two lunch meals, the food was cold, and they got half the order wrong, completely mixing up sauces and forgetting parts of our meal. The young man working at the bar was very kind and understanding, he kept apologizing for the wait time, and tried to get us some help with our order, there were two interviews happening at the time, and he ended up interrupting one of them to try and speed up our wait for help. The manager ended his first interview and then jumped straight into the second one without even acknowledging us, but looking right at us. We had to leave because we just couldn't wait anymore. The young man serving us is the only reason this review isn't getting 1 Star. He was lovely and really tried his best but it seems like no one else cared to listen. Poor management seems to be an issue at this location, so be understanding of that before going to dine here.

  • 1/5 Jackie B. 1 year ago on Google
    My group and I went here for dinner and we’re discriminated against. Upon our arrival we were told to wait 15 minutes to wait for seating in a mostly empty restaurant- easy to assume they have a staffing issue. We were sat and our oder was taken as normal. Everything in our order came out wrong- we ordered alcohol and received only soda. Not long after the music was turned off and the sound of the football game was turned on loud with booming commercials. We watched other tables get served food and we asked for the alcohol we ordered. After seeing two other tables receive food we asked someone to put our food in to go containers. After asking this we finally received the drinks we ACTUALLY ordered. It took even longer to actually get our food and another table was served. When we paid up our bill- there was no acknowledgement of our predicament or the incorrect drinks taken off the bill. We went to the car to eat and they provided no utensils or napkins. Upon finally eating after being in the establishment for over an hour all of our food was extremely spicy. This food was well over spiced- even for things that was not suppose to be spicy at all. We could not finish our food and left knowing we had been shown discrimination. This is completely inappropriate behaviour and I will be looking for my money back.


Call +1 781-843-0753 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Kids' menu
    • ✓️ Quick bite
    • ✓️ Hard liquor
    • ✓️ Comfort food
    • ✓️ Happy hour food
    • ✓️ Late-night food
    • ✓️ Happy hour drinks
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery

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