As a delivery driver I came here today to a very disgruntled crowd of people all waiting over 45 minutes for their meals (I got my delivery orders after waiting for 1 hour 15 minutes). The thing that bothered me the most was seeing the bags of food being kept on a very unclean floor even being trod on by staff (yes it was busy and packed but that’s just disgusting and inexcusable). A picture of this is attached. I got one of the team to pick the food up off of the floor which he just replaced on the rack like nothing had happened. When I told a manager about this he was extremely disinterested and didn’t even throw away the food that had been on the side. Obviously, I came here as a driver but I personally will never eat at a McDonalds again and I recommend others do the same because the sanitation of the food is certainly not guaranteed. To the people whose order numbers were 72943, 05295 and C7565 on the evening of 21/06/2023 I thoroughly recommend you seek compensation for having your food left on the floor without your knowledge.

Decent McDonalds in Lincoln. Easy parking either next to restaurant or in Carlton Centre car park. Okay service and staff, decent food and nice new refurbished restaurant. Have visited multiple times with good quality freshly cooked food and usually some seating available, with quick order process. Watch out on weekday evenings and nighttime as can get very busy with limited seating space.

Visited today on a sunday morning just after breakfast change over. The place was spotless, all staff not serving out cleaning. Quite an unusual sight to be fair for a mcdonalds. So this was nice to see. Food was normal for mcdonalds but I had no complaints even got two free mcflurrys on my app points. If you don't use the app it's well worth it. Can't remember the last time I paid for a mcflurry so worth saving up the points. Service was quick although not as busy as a usual Saturday would be. So the visit was quite pleasant. Clean, prompt service and quite.

Absolutely shocking. Order was incomplete by several items. The 2 milkshakes were just unflavoured milk and what did arrive was cold. Do not order through uber eats as you cannot complain and the staff barely speak English. Also found it impossible to contact the store. Such a simple task as preparing food and placing it in a bag to be delivered. McDonald's can't even get that right. Can't give zero stars and will never order again.

There mid evening on new year's eve. Staff lovely as usual. Food was not great but understandable because of when I was there. (Drive through)

Since refurbishment, inside is a clusterfook, no space between touch screens,counter,everyone loitering to collect orders, gentleman couldn't get past with his wife in a wheelchair.one till to take orders stood waiting nearly ten mins even after asking to be served when manager came to till she helped the other worker with a customer with order issues via app,did he then serve me NO because there's only one till .. definitely don't go in if you want to pay by cash .absolutely disgusting they can't cope with all deliveryroo/ just eat orders and walk-in customers.they need to stop the orders coming in as there were loads just bagged up waiting to be collected they were there when I got there so add another 10 mins on top of that. When I got to my car a woman looking around she hadn't got her order yet she was in phone to someone saying she's been waiting 15 mins. Personally the lack of space inside now screams fire hazard as I definitely wouldn't want to be in there if one broke out .who ever passed this design needs sacking .

I've visited this site a fair few times and the staff here are generally very friendly and hardworking. I've had the occasional issue with food, sometimes it's lukewarm, I received the wrong drink with a breakfast order, however I expect this to happen as it gets incredibly busy at times and mistakes happen. When they've been brought up to management they sort it quickly with no problems. Parking can be difficult close to peak times and the drive through does get backed up as it's only a small site. Overall, it's a good McDonald's that I will continue to use.

Nice refurb but awful food and service. You'd expect at 6am and being only one of two customers there you'd get speedy service and warm food. Unfortunately not, we waited ages for our order. The Hash Brown, Sausage and Egg Mcmuffin was cold, the muffin was also hard on the edges too. I've never had a bad McDonald's, this one is undoubtedly the worst I've ever had. I'll not be going to this specific McDonald's again.