This is for the shoe department only: The mens shoes salesman ignored me for roughly 40mins while I looked at the shoes. I finally took the display shoes down from the shelf and tried them on because they happened to be my size. Meanwhile he is still ignoring me. What really irritated me though, was when a young man walked up and the salesman looked at him and said he would be right with him after he finished with the couple he was working with. Now, I completely understand waiting your turn, people being super busy and understaffed. However, to not even say hello, I’ll be right with you or asking if you needed help in between grabbing shoes from the back, is just terrible costumer service. This was just a mind blowing experience. I had picked 2 pairs of shoes that I was going to buy, but left them on the counter and walked away. Something that also shocked me, I walked over to the casual shoe area with the sneakers and such to ask for help. I was told the by sales associate that she was contracted just for Finishline shoes and couldn’t help with any other departments. I will say the manager I spoke to after the fact, was very, very nice and if I have a different experience with shoes next time, I will update the review. As of now though, I’m so saddened at how far the Downtown Crossing Macy’s has fallen. When I moved here 5 years ago, it almost felt like you were going into the NYC store spirit wise. Everyone said hello, asked you if you needed help and didn’t treat you like a burden because you were in the store. The other bright side I’ve had in the store, besides the kindness in the management team, was the furniture department. I was able to find a sofa that I’m going to get when I move. It wasn’t crowded, if this continues we might not have a Macy’s in Downtown if they cut more stores, which to me would be a real shame.

I love macys ...the store make me very happy with the dresses.....thanks for make my birthday amazing...

Store is sloppy and messy. Most of the clothes I tried on had stains all over. Rude staff. It was gross. I wanted to purchase some off white jeans that had what looked like shoe skid marks all over from being stepped on. Not sure. I asked if I could get a discount on the pants. All the would offer is 10 percent. 3-4 dollars off: why would I spent 50 dollars on a pair of white stained jeans. Overpriced and filthy

Wish that ladies' more formal dress section was a bit larger but still was able to find a good option. My fiance had fantastic help and service in the men's department picking out a suit.

If You want to make shopping in Boston, then I recommend this place which is selling every thing you are looking for. I like the quality of material and all perfumes are authentic. I missed 15% discount offers but in August there will be another offers. Nice location, in Washington str.

I do not know why Macy's is still at this location. Its OK, overall as a touristy trending place w associated pricing.. But headed to a suburban mall or out of town shopping area offers so much more .. Way back 50+ yrs ago until the mid-1980's this might have been a destination choice, but presently it doesn't seem to "fit" the modern era, with Amazon & such offering so much more..

Your typical Macy’s and that’s a good thing. Do you know what to expect when you walk in. Lots of good deals during Thanksgiving. Well organized. I wish the bathroom was on the first floor. It was nice and warm inside and everyone seem happy

A beautiful historic location marred by some mismanagement. The store is generally disorganized and it's difficult to find help unless you happed to be shopping for fragrance/makeup. Frequently there are piles of clothes in locations waiting to be arranged, large trash and recycling being wheeled through the store during operating hours. This location screams potential. Would like to see this flagship location clean up a bit or be replaced by new management or a new store entirely. Three for the great location and decent selection and for the few staff that are genuine.

It was beautiful, and exciting, I was in awe, so many things to choose from, at low prices, and the service was phenomenal, clean and not crowded and the place was easily accessible to everyone

Not easy to navigate around so I just ask employees where to go and walk aimlessly in that general direction. Feels like the house of mirrors, but brighter and bigger. Nice and helpful employees. Good for casual/normal clothing and fancier clothing.

A very wide range of collection. Specially on perfumes cosmetics and beddings. Highly recommend their bedding and comforter sets over the other non branded ones.

I bought the coolest Biker-type badass winter bomber jacket, not all puffy just perfect & the fit made me so happy! I love this store, oh & the jacket was on sale for $100, it's easily a $300 originally priced jacket!

Never disappointed on anything that I've ordered here. I wish they still have ocean salad! Good food & good atmosphere

This Macys is simply huge and you will find different brands and clothing there. Amazing place.

Macy's is a really good place and you can find lot of quality throughout the products they offer. It is a really big place in which you will find a huge range between cheap and expensive, though more expensive usually means better sometimes you will be able to find really good offers. They have home delivery and the employees I have met were really nice. The only problem I found with that place is in the dressing rooms, there are just not enough so you may have to wait on the line until is your turn.

The place is humugous. The staff is very gracious & kind. The entrance security guard was very amiable as he directed moi to the restroom facilities as was a male manager who dressed quite well in suit & tie who gave me the security code which I then gave to others! I took oodles of pics for Google maps & was not harassed for doing so. Great time...🥳❤🦅🇺🇸😇🙏😎

The workers were nice and they had decent stuff.

Of course I wait till the last min to get a pair of heels for MY BDAY PARTY and I know Macys has a great selection Not only did I get a pair of Sexy Sun + Stone heels but the retail 70.00 were on sale for 13 WOW THATS a surprise gift to myself and The sales associate was great too

I found everything I wanted… but no baskets or carriages so I had to hold everything around the store dropping my stuff it was annoying.

I love going to Macys. It's a perfect spot for some me-time trying on clothes or even for hanging out with friends. I have been able to find some cute outfits here. I was there a few weeks ago and a nice sales associate set up a dressing room for me to try on my pile of clothes

I have been a customer at Macy’s for as long as I can remember but this was the first time that I had gone to the Boston location Macy’s. I wasn’t greeted by someone at all, and the only person that asked if I needed help with anything was one of the men’s department suit section employees. I do however typically find what I’m looking for as I am familiar with clothing and shoes and Macy’s in general. Macy’s usually has really great sales and that day they did have a great sales going on so we lucked out with that. I will continue to shop at Macy’s, and I always suggest Macys to friends and family!

The legendary Macy's brand continues to thrive at the Chain's Boston store located at 450 Washington Street, Boston MA, just steps away from Downtown Crossing. The store has three enormous, well appointed floors of merchandise, goods and services that includes an outlet store within the main store. Cleverly called Macy's "Backstage", its mission is summed up as: "Off Price." "On Trend." "Arriving Daily." In addition to the unbeatable buys offered at Macy's Backstage , customers at the Boston store can seamlessly continue their shopping experience, whether it be for a single item or a broad array of merchandise, goods and service ranging from Men's, Women's and Children's top fashion brands to a wide variety of housewares, gifts, cosmetics, fine jewelry and furniture. Macy's Boston has always been and proudly remains a true reflection of the iconic retailing brand established in 1857 by R.H. Macy as the "Great American Department Store. "

Macy's fragrances always delightful to get inside and pass by..The second floor "backstage clothing" sale can fill your wardrobe with quality items .

This should be the place with the best price,many discounts and few people. The experience is very good

I went yesterday to Macy’s store in Boston, I was like have a order for pickup. And I went to the pickup area it was 8:40pm, I was like really tired i just left from my work and I want to pick my order then go home. it wasn’t busy and when I asked the two cashiers right there if they are style open nobody answer my question and repeat that again and they said no you can go to the other cashier, one guy was behind me he asked them if they didn’t do the pickup order and they said yes we are!!!!!! After that one of them said I can help you hier So my question is why???? Because I the Hijab!!! That the raison!!!! They were really racism with me

Late October '21: NO men's winter gloves, but plenty of coats. Nothing exciting in men's clothing. I bought a coat for a good price. Hoping I can find one I like better. PLS Macy's: more mirrors in the men's section.

My grandson and I got a wonderful bargain in the Boy's sports Department. While recuperating from knee surgery & hopping on my crutches, we hopped on the elevator to the basement boys store. He picked out a Jordan's Nike fall/winter jacket price $79 reduced 50% but it was reduced 20% more. It was our lucky day. He was happy so was I. I surely saved much. Great place to find good quality bargain I guess.

There was a Chinese lady working in the jewelry section, and she was very attentive. It was a beautiful thing. Because of her, the bead bracelet I saw I bought. The Tiger eyes. I wish I took her name. But she made my day. Thank you.

Good shopping place. Bought some makeup, found great selection. Great customer service!

Lots of things at really good prices

For some weird reason, I love shopping on their website. But I'm not a fan of shopping in their stores. I get overwhelmed. Does anyone feel this way with Macy's?

It’s ok. But it’s dated and it’s like stepping back to 1997. Can get pretty busy. Furniture department is small but the attention by staff is very good.

Very confusing layout. Took what felt like forever to find a checkout. But if you spend the time you can find some good deals.

A very good place to go shopping. Good price and friendly good quality. I recommend every one it's the best on the world.

NEVER, NEVER, NEVER buy something online at Macys! These are completely different legal entities! I ordered this coat on December 16th! From now on, no money, no goods that were promised for delivery on December 21! On December 22, the circus began with endless calls to the Macys support service! They lied to me every day, lied to me, and lied to me again! Besides, they hung up and interrupted the chat and lied again. I contacted 9 times via chat and called 5 times! The employees are located in third world countries and their sole purpose is to mislead you! On December 23, I was promised that my goods would be delivered on December 24 until the evening! Nothing came! They kept lying! Today 29 December! They asked me to contact UPS, but UPS confirmed that nothing came to their warehouse! It was a gift for my son and I had to cancel an international flight, losing money. They can't even return the money! They keep lying. If you don't want to spend a lot of time, money and nerves - DON'T BUY ANYTHING ONLINE!

Needed a nice suit jacket for an upcoming wedding. Nestor I believe? did a great job of helping me select a great jacket and it was a hit at the wedding! Kind service and attention.

Store was filled but seemed empty. Early 2010s vibe

Lovely place to shop. variety of brads to shop from and do your curbside pick up. Can be little expensive but always worth it. They just need to work on getting more staffs because you can get discourage going to different checkout points and not find anyone to attend to you hence my 4 star rating. But I love Macy's and I go there every other weekend.

it's amazing! Their customer service is always good and have a wide variety if clothes, plus it's convenient because there is food nearby. So go shopping while eating!

I placed an online order to pick up at the store. It was effortless. I bought it and got it on the same day. After I picked up my package, I went and got a drink at their in-store Starbucks! It's tucked in the corner and I almost missed it, but saved a trip to another store.

I found a good Nike sneaker on sale and according to the website, I can pick it up in store. So I went to the women sneaker section and hoping to try it in person before getting it. When showing the photo to staff, she told me they never had it in stock (come on, how it is my fault that in your website it says I can come and pick it up anytime). Okay, then I chose another pair to try it on, but ended up didn’t like it. I returned the shoe to her and thank her, she just took the box without even looking up. Such behavior is extremely rude and she should understand that it is not a consumer’s responsibility to but something when he/she is in a department store. Getting out of Macy immediately after that.

At Macy’s downtown Boston inhome department there’s an employee who welcomes customers with passion, kindness, respect and patience. He put himself in what he’s doing . As a customer I’m satisfied and I think he is the kind of employee of an employer should have. He helps a lot with no attitude even if the customer feels discouraged to buy, but his approach draws you to buy what you are coming for. I saw him convinced a non speaking English to buy something by another customer who translated for him. He deserves to have promotion for his effective works. His name is Joseph Duverseau