Now I get the bad reviews... My first two Hyperbaric Oxygen Therapies at the Hale Clinic were excellent; the receptionist, who I think is called Kim, provided an outstanding service. I booked further 6 sessions, and my first one was today(10/01/2023) at 2pm. I CLEARLY explained to the NEW receptionist my bad experience with HBOT elsewhere, and I asked her to depressurize very slowly, otherwise I choke. She did not listen to what I told her, and depressurized so quickly that I've started choking. I pressed the phone button in a panicky way, and asked her to slow down. It was a horrible experience; I was so shaky that I couldn't talk properly. I expressed my discontentment in a polite way; but she did not show any remorse. She actually explained that she had to, because of the next appointment. I felt like I was Guinea pig! I left; and while waiting for the elevator, I could hear her swearing at me(!!!) She didn't even wait for me to leave. This is not acceptable by any standards; this is a serious lack of professionalism. HBOT is a serious procedure, which should be taken seriously, and only provided by someone very professional, who know what they're doing. What's worse for me is that I have 5 sessions left, and I will have to deal with her again! This is a 100% genuine review. If the owner of the clinic wants to verify what I have said face to face, please do. I will be more than happy to confront her.

Used the phlebotomy service at the clinic. It was the only service in London that didn’t tie you in to using their testing kits. So I was able to take the one from my nutritionist/doctor. The booking system was so easy and efficient. And most importantly a virtually painless blood draw! Lovely lady, said she often works with children so has perfected the technique. I will be bringing my very nervous teenager who has avoided the blood test he desperately needs. Highly recommend 😊

Hale clinic was so helpful! I have a flight to catch this evening as I missed one from the night before as my covid pcr had expired. The team were very comforting especially Kim and advised that they will do the best to get my results back on time for my flight. I had my results back with in a few hours and was really surprised at how kind and understanding they was to my situation! I would use their service again

I have just finished a course of 20 HBOT sessions for my long covid. The Hale Clinic were so lovely throughout. They were accommodating of my schedule, friendly, knowledgeable and patient. They got to know me, how I liked the chamber set up and how I liked to spend my time. Little things like there always being an extra pillow ready and lowering the blinds as I often took a nap! I’ve also stopped taking my long covid medication since having the HBOT sessions and it’s really been revolutionary for my symptoms. Highly recommended!

The Hale clinic was soo amazing esp with my son. Yasmin was so kind and calm with him. I was so impressed with how compassionate she was. She even took the samples straight to the lab for me. Nothing was too much for her. Xx

I didn’t know what to expect as I booked my test at the clinic but I was very surprised by the very welcoming and understanding staff. They directly took care of me, I didn’t have to wait too long that was good, very easy and they did a great job !

This was Oxygen Hyperbolic in a Oxygen tank for one hour it was refreshing,energising cleansing I wish I knew sooner I will be going weekly £75 then £150 there’s no price on. Health polite receptionist very Helpfull amazing views down Harley St ears popped for a week then Ok

Did Day 2 Test, Day 5 (to release), and Day 8 test. Fantastic! Very kind, friendly, patient, efficient and all done perfectly and on time as promised. In a lovely area, too. Love the staff that works here. Thank you!!!

best place for pcr and antigen. They are so kind. If you need test for flight, then you should come here!

Really great place with amazingly helpful staff. Jasmine is an absolute super star, going out of her way to make patient’s life easier!

I was initially worried as i needed to book the test asap and have done very little research about the clinic. However the booking was very easy and fast. I arrived around 10 mins earlier and i have been taken in for the test immediately. The lady who took my test Mica, was extremely lovely and made the experience more relaxed by having a nice conversation with me. I expected the results to arrive the next day however i got them the same day 5 hours later :) I will definitely be coming back in the future

I happened upon the Hale Clinic after the blood draw appointment I had booked elsewhere was canceled upon arrival. I had already tried a couple of other options in the area and let’s just say it was a relief to find the Hale Clinic. From the lovely receptionist to staff to visiting consultants, everyone was super welcoming and professional. And Yasmin who took my blood was absolutely amazing - kind, competent and so gentle - everything you want in a phlebotomist! She knew the test I needed and how to do the paperwork to get the blood to where it needed to go, which took all the stress away. The Hale Clinic fee was also 25% less than I had been quoted at the other place. So top marks all round. Highly recommend

Dr Ivona 5 stars all round, more if Google would let me as I don’t think 5 stars even comes close. Thanks to Ivona my confidence has started to return and for that I can’t thank her enough. Amazing !!!!!!!!

Yasmin, is great with kids! She’s taken my son’s blood and on these occasions it has been a great experience. She is kind and caring. I would highly recommend her for bloods.

Thanks to The Hale Clinic for making my blood draw and shipment to Germany so easy.

Did some blood tests for our 9 year old son. Yasmin was terrific. Very professional and kind. The clinic was efficient and helpful. Responses were timely and good.

I've been very impressed by how helpful the staff was at The Hale Clinic. Especially Yasmine the Phlebotomist who went above and beyond to get my blood sample sent to Germany. It is rare to find people like this who cares about their patients.

I scheduled an appointment for HBOT through Hale Clinic. Unfortunately, I had to cancel last minute as I became unwell. Hale Clinic were very accommodating and gave me a credit to use when I was feeling better. Great customer service!!

Thank you so much for the quick and reliable service that you are providing. Used Hale clinic for day 2 requirement arrived from amber county. The price is £48, which is affordable and cheaper than other providers. They posted my 4 kits before arriving and they were waiting for me. Done the tests and send them by mail, the clinic received them in the morning, by evening I have received emails with the results, thank you so much for your great service.

Ivona is always highly professional and provides an excellent service. She has a lovely, kind personality and makes you feel at ease. She always listens and then knows exactly what I need. I would highly recommend Ivona at The Hale Clinic. Thank you Ivona.

I had my first hyperbaric oxygen chamber therapy today (hbot).. the staff were amazing, the session went well, I felt energised after the session which I wasn’t expecting. Defo will be booking more sessions to help with my long covid.

I did PCR Fit-to-Fly test and later Day 2 & 8 tests. I was very happy with the service provided. It was quick and efficient. I received my Fit-to-Fly results before 9pm, as was promised. The only reason I'm giving 4 stars is the pricing. £130 for PCR is a way too high! Same applies to Day 2 & 8 tests.

We did a Fit-to-Fly test and were very impressed with how professional and responsive the Hale Clinic was. We had a last minute scare at the airport when the airline advised that they needed a different wording on the certificate and the Hale Clinic (Simone) provided us with an amended certificate within minutes. They completely took the stress out of the situation. Thank you!

They helped helped me get to my sons operation in time. I will be forever greatfull. Treat them with respect and kindness and they will do the same to you. Thank you.

A huge, huge thank you to Kim at The Hale Clinic!! She attended to my family and I attentively, professionally and diligently. It felt as though we had one-to-one personal care from the moment we sat down. After a mix up Kim came to our rescue and sorted everything out with good humour and kindness. She also put us at ease when we took the test. I also rang (panicking!) and was contacted later on in the day by Kim. She made sure we had our tests sent off with time (we were against the clock!) then called me to let me know. I also received a complimentary call saying that the tests were back and they had been emailed to me! I would definitely recommend The Hale Clinic and would use them again.

PCR test delivery was super quick and Day 2 and Day 8 Test results were quick too. I would recommend

Used this company for a Day 2 Home Antigen Test which was required following a trip to France - an amber list country at the time. At £48, reasonably priced compared to some other companies on the UK Government list of suppliers and the kit arrived next day as promised. Did the test on day 2 as required and posted back to them. Result received the following evening by email. Wouldn't hesitate to use them again.