Wow this place is really amazing. They have more guitars than I have ever seen in any guitar store. The staff was very friendly and very helpful. Look no further this is your guitar center!!

I made an appointment the day before to check out acoustic bass guitars. The guy on the phone was very nice and put some instruments together in the store for me. I came in to check out the instruments and the instruments weren't in very good shape. The strings on the instruments were old and oxidized even on the 'new' instruments. I figured, it's been a long pandemic, probably not a lot of people buying instruments in person. All of the necks were way out of adjustment with much more neck relief than was correct. All of the instruments intonated sharp as you went up the neck because the strings were too high. I basically was bending the strings sharp just fretting notes. There was one instrument that I liked the sound of, but the neck needed to be adjusted so I could check the intonation. I went over to the repair office and asked if he would adjust the truss rod. The guy said he was too busy to adjust the neck today. He clearly viewed me as an annoyance. He definitely didn't want to help me out. It takes about a minute to do the adjustment. Turning a wrench, maybe a third to a half turn. I asked if I could use the 5mm wrench to do it myself. Again no. This was more expected because he doesn't know me, but I had hoped that it would encourage him to help me out. He was not in the middle of a re-fret or a bridge reglue, but playing an instrument, maybe checking a set up. To me the customer in the store is the priority. It was really disappointing and a waste of my time. I know why this happened. The repair guy has no incentive to help sell an instrument. He probably is getting pressure to do more work than is reasonable. The store didn't have any sales folks on the floor because business is slow these days. But I literally had $1000 in cash to buy an instrument and couldn't get help to buy one. So I went home and ordered a bass off eBay. Now I am spending the afternoon cutting a new bone nut and saddle. If you aren't getting help from humans in the store, brick and mortar is gonna die.

Shout out to Gleano and the whole staff here at the Guitar Center next to Fenway Park! Amazing service and a true pleasure. If you are a music fan or want to jump into an amazing new instrument come down and be welcomed by true fans of music and culture!

Had an amazing experience at Guitar Center. I wanted to check out a few cabinets with my amp head, and one of the associates Dylan was so kind and generously helped me from start to finish. He demo’d multiple cabs on a guitar and took the time to explain the differences and help me find one right for me. Excellent customer service—I will definitely be coming back!

As a musician I’m a big fan of guitar center generally speaking but this one and the Braintree & Natick stores are their best in the Boston Area, in my opinion. 😂🤙🏼🎤

Well first off, I gave an employee an impossible task; find me the right equipment to go mobile with my music. This guy name Kemet, well, let me tell you, he was able to find what I required with pinpoint accuracy. Not only were the employees there welcoming too, but they all displayed like a playful professionalism, it felt like I was home. I've never had an experience that pleasant and this heartwarming! I'm certainly going to continue giving Guitar Center my business (well the one near Femway) and share my experience with everyone so they can shop for musical/audio equipment. You guys rock!!!

Having questions about keyboards I spoke with James over the phone. He was very professional, knowledgeable and patient with my novice understanding of the products in question. In just a few short minutes I was circumvent the often tedious and misleading world of internet fact finding. If you have any trepidation of picking up a new instrument, consider speaking with James. Well done GC.

I stopped by during a North American road trip. I found the guitar strap I was looking for years. I tried some really nice acoustic guitars and had a great chat with the staff. I nearly bought a guitar haha 😄 ... but I have no place for more guitars ar home.

I would definitely recommend this location..I received not only great help in finding headphones but I also had a great guitar lesson

The scene: It is New Year's Eve Day, the final day of the year, and you're driving to Guitar Center to pick up a new digital piano for your son. You'd like him to start piano lessons this year. You find the back parking lot full, so you decide to idle in front of a garage door that says "DO NOT BLOCK" and "NO PARKING," after arranging for a contact-less pick-up. It should be quick, you think to yourself. You notify the store that you've arrived via email and the curbsy website. You wait 10 minutes. You wait some more. You check the curbsy website, and it doesn't seem to be loading correctly. Moreover, the chat feature, which allows you to "chat" with the store, doesn't seem to be working. You turn off the car and decide to walk into the store to get the digital piano you've ordered. You're greeted by the door, and an employee immediately finds your contact-less pick-up order. He sends another employee out back to pack the piano into your car. What service! You walk back outside, excited to be on your way for NYE, only to find that your car battery is dead. Your car won't start, and it is now blocking the "DO-NOT-BLOCK" garage door. Another Guitar Center employee, who parked inside the garage, opens the garage door to find your dead car blocking his exit. He is desperate to leave his shift to celebrate NYE. He's kind and helpful, and he offers to jump your car with his cable. He tries, but it doesn't work. You're about to throw your car into neutral and manually push it out of the way so he can leave and celebrate the new year. You begin to mentally prepare to call a tow truck, knowing there might be limited service on NYE and that it will likely cost you an arm and a leg. Suddenly, another Guitar Center employee arrives. He has a long, wirey beard, but his eyes seem kind. He offers to try jumping your car again, this time, using his jumper cables. You're skeptical, convinced that it might be a bad starter and not a dead battery. He connects both black ends of the cable to the negative terminals on the two batteries. You tell him that one of the black ends needs to be grounded. He says not to worry, that he does this thing all the time. It works. He's right. Shaken but relieved, you step out your car, unsure how to thank your Good Samaritans. Before you can say anything, he extends his hand and says "happy new year." You shake it. Dazed, you step back into your car and begin to drive to O'Reilly's auto-parts to purchase a new battery with a new digital piano stuffed in your trunk. As you drive off, you hear the distant sound of shredding neo-classical arpeggios coming from a squealing guitar. You imagine it's the employee with the long, wirey bead. You feel grateful. Five stars.

Tried to buy a Maschine Plus here twice. The first time I bought it used, but there were some glitches so I had to return it. The second time, I ordered it new, which cost me a bit more. When I picked it up and arrived home, I realized that the "new" Maschine I had bought was in worse shape than the used one I returned previously; no SD card, missing accessories such as he headphone adapter. There was even melted chocolate on the inner packaging. I was told it was ordered from another warehouse. Clearly Guitar Center doesn't take the time to check and make sure you've received what you paid for when you order a new item. This item is hard to get, and Guitar Center wasted about two weeks of time that could've been put towards waiting for a competent retailer to deliver it. Ordered from Sweetwater who has already been much more helpful. If you're thinking of ordering a large - ticket from Guitar Center, stop right there. Go to Sweetwater instead. They actually know what they're doing. Guitar Center is great for low - ticket items though. If you need a place that can be trusted with selling you a box of cables and a guitar pick, go to Guitar Center, but I wouldn't trust them not to screw up purchases much larger than that

I love that place. The employees are very helpful. Sometimes they are overwhelmed with questions from customers. It takes a while before you can talk to a sales person. Overall its a musicians toys r Us.

Don’t shop at this location. The customer service is terrible with the exception of a couple employees. I brought my bass in to have brand new pickups installed: I was informed on the pickup day a week later that my bass required extra time and that I was being charged $45 extra for extra work they had to do. Upon getting it back, my bass produced little to no sound. I brought it back and after plugging it into multiple amps we got no results and I got no answers. I asked for at least a %50 refund and was refused and was then told they could take it back to fix it but they’d charge me full price. The store manager then said “sorry, i don’t know what to tell you.” I brought it to someone else & they had it fixed within 15 minutes. As a newer musician, I’m very discouraged from shopping at the place that’s supposed to be the go-to spot.

Me and Marty (what I named my Martin accoustic which I picked up here) are in love. We will never forget where we first met.

brought my bass to trade it in for something else. at first the staff was nice, as soon as they saw my puertorrican ID they turned sour. started to say that my ID isn’t valid (which it is), and i painfully explained how the US owns Puerto Rico and they still wouldn’t get it. they finally agreed to give me money for it, undershot what the bass was worth, and eventually gave in to some negotiation. worst experience i’ve had with my ID, they also insisted that they had to take a picture of me for this process which i found very inappropriate considering everything that went down.

Purchased a Squier Stratocaster Pack recently from this store, and it was the worst experience ever. The guy at the counter says that the guitar is brand new; however, when I brought it home and unbox it......rust is basically everywhere, on strings, amps' handle and etc. Dust and finger prints just all over the guitar. Clearly it was a display item for some time. I personally will not come back to this store ever again.

The store is decent but the customer service is bad. I’ve been calling and coming in for weeks trying to get a copy of a few receipts and each manager keeps pushing me off to the next person with no solution. Call this day, come in this day, we have been going in circles for weeks. I’m giving up and will be shopping somewhere else moving forward. I was not a “huge spender” but have been coming here religiously for 10 years. Manager today said he was too slammed to even attempt it. We were the only people in the entire store.

Employees extremely helpful with acoustic guitars and even let me use a new capo out of the box. Ton of selections available

Bought a guitar cabinet from the online store, this store shipped it as “new” and when I called customer support they argued it’s ok because it’s “like new” and still playable, at least to their standards. I paid full price for a new cab, not a display model that are currently listed on the site for 2/3s the price. There is literally nothing Guitar Center could do at this point to ever get my business again after all the bad experiences I’ve had.

Excellent variety of guitars at this location. Great employees with all sorts of knowledge on guitars, and, effects pedals, recording equipment and more. You can't go wrong with this guitar center location, whether your buying new or used gear. I will continue to shop here for all my guitar and recording gear.

The location is near Fenway where bands such as Pearl Jam and U2 and Ozzy fill the stadium I like the giant neon guitar pick and giant electric guitar nearby is Fenway Health which offers support groups I’d say this is among my favorite GC locations I like the same guitars everywhere and Marshall amplifier company and found out I can sing just like my favorite singers the metal god encountered me in April in SJ airport practice get good at hobbies keep rock n roll around where did the punks go let’s show appreciation for Brian Johnson wearing the same outfits attitudes attitude is important

The guy who helped me pick out a starter banjo was really knowledgeable and accommodating. He even offered to put in an order from another store for the specific one I was interested in!

Always a great experience at the Boylston/Fenway location. Hatch, Glen-O, and all the rest of the staff are always willing to help me out no questions asked, regardless if I'm looking at a $3,000 guitar or a $3 bag of guitar picks. I work at the ball Park around the corner, and sometimes stop in 4-5 times a week. Keep up the amazing work guys.

Lots of good guitars, more choices of 2nd hand guitars+other music instruments. Try!!

biggest guitar center i've visited. love the different rooms.

Brilliant collection, amazing employees. Everyone is very helpful and would give you genuine advice for your purchase or repair.

Good staff and good parking

Downstairs I was treated a little rudely by the front desk attendant, however when I got to the second floor to shop for an amp & mic, I was treated so well. James & Grace are the best! James helped me get the right amp and was extremely helpful with helping to try out the gear, etc. High recommendations to the second floor for all audio/live sound needs.

I brought in my Fender acoustic for repair and was thrilled by the turn-around time. Dave, the tech who handled the repair, kept me up to date on any issues found and what it would take to repair. Cost wise, I have zero complaints. I was expecting to pay twice as much as the actual costs. Staff, (other than Dave), was very courteous and helped with "preventative" maintenance measures and advice. Great experience!

I went to guitar on Boylston street and the guy man that was there was very nice and kind. He really showed us great hospitality and customer service. His name was Jerome he was very kind! Me and my husband will be back!! Go visit this guitar center it’s number 1 from all the rest !!!!

Bought a guitar here, staff was very friendly and helpful, answered all my questions and explained everything that I needed to know as a beginner. Highly recommended

Always a fun store to walk around in and helpful staff when you need them. Good chance of having either the exact product you need or a suitable replacement. Worth checking out!