This is the most filthiest unhygienic fitness centre ever. I actually felt like it was in a 3rd world country!!! The teaching pool was freezing cold. My 4 year old shivered all through her swim lesson on Sunday. The swim teacher didn't even get into the pool! Furthermore there were dead flies and cockroach in the viewing gallery. There was soaked food in pool side it was disgusting. The ladies changing room was diabolical. Honestly avoid this centre at all costs. Do yourself a favour and do not waste your money on a monthly membership as you won't be able to use most of the facility!!! I would've given this zero stars but there was no option so I had to forcefully give 1 star!

Despite speaking with the management for several months, this venue does not care for the health and safety of others. They do not invest on the equipment, there are damaged and dangerous goal posts on the pitch and they have young children’s playing here which is not safe at all. I have posted a picture which would frustrate you if your child was playing here, this pole can rip right into your child

Use to go swimming lessons here last year, im 10, going on 11 and im going to be honest, this is a disgusting facility, there was food in the pool and the instructor was really rude, when i refused to do one thing she started screaming at me, I'm also adding in the ppl at the reception, they are no good. I have asthma, they knew and were informed so i got so scared to put my head underwater she just screamed in my face, i got really scared. It's like they hate their job so much. But i was taken out of that class so a other class with a really nice teacher who made swimming so much fun, deserved a raise. Will be going again next may sadly but honestly they could of done so much better! 😢

Dirty facilities bits of fluffy dirt all on the floor in the showers. The showers weren't working I had enough (cold) water to wash my hands under the shower and all the toilets weren't working in the male changing rooms. Also there was a used plaster in the steam room 😩 Utter shambles. Cancel my membership asap

Staff are unprofessional and rude! They were laughing and gossiping about my 16 year old daughter, she came home in tears. This is disheartening and ridiculous.

It is sad to write but it was the worst experience so far! I went to the swimming pool, I am quite passionate and since I moved in this area, I haven’t been able to practice. When finally I get the chance, after months of lockdown, excited I decided to go to Vale Farm Sports Centre but honestly, I felt uncomfortable and disappointed after five minutes. The water was really dirty, with like back grounds (probably from my garden!) many people in a line, even I booked a fast one, people were slow. I haven’t found a toilet or the hairdryer into, the shower was just inside the change room so it been missed outside before the actual pool - it is very important to have a shower before, my coach always told me when I was swimming as professional. However, the only shower is into the change room and you can use is just when you get out from the pool due the one way system. The lockers were unable so do not carryover your iPhone, it is a weird area as well. I paid £3.40 but I think it worth less then that. I am quite open to pay more but at least being able to use the essentials as hairdryer, toilet and showers. Because after this amazing adventure, I was thinking to continue my day normally, avoiding to being sick and in bed after came back home with my hair wet with a great windy weather like three degree. It is a shame guys!

Swimming pool was closed for couple of weeks. I was charge to much, so I wanted to speak with swimming manager Anita I was told to call before 7pm cause Anita is leaving 7pm and she was teaching when I called. I called before 7pm ,first receptionist told me that she is gone. I explained that I was told to call before 7pm as Anita going home soon. I clearly said that I want a refund cause I was over charged and she is going to call Anita to speak with me or she will do refund! She said let me check if she is available🙄🤔. Then she put me on hold and that’s it never get back to me. What kind of customer service they are providing?! I called but nobody answered. Rudest customer service I ever have, they should be ashamed. I’m disgusted.

We have swimming lessons for a child here and the parents are not allowed in the pool area. This ruins the experience. As the viewing area is terrible. Fortunately the teacher (S. W. C) is good. Update: we now seem to be allowed in the pool area, so thats good. On thw downside, some kids muck about in the changing area. Rating updated.

The staff at Vale Farm Sports Centre are helpful and friendly offering good customer service. The centre itself though needs some serious modernisation, it feels run down, especially the swimming pool and the wet changing rooms which need more private cubicles. Update: there were plans to upgrade the swimming pool and the changing rooms in April 2022 but it doesn't look any different so not sure what has been upgraded

I've never left a review before, but I felt like I had to with this place. It was the most dirtiest pool I've ever been to. The floor tiles were black with built up dirt there was so much hair on the floor, rusty water on the floor walking out of the females changing room . Absolutely mortified

Gym is above average, the spa area doesn't really have anywhere clean or dry to change and no water fountain which is very dangerous if you become dehydrated!! ...but for the price you can't really complain

I use the swimming pool a couple of times a week. It’s chaos in the lane swimming. People swimming in the wrong lane people walking up and down. Non swimmers using floats taking up the lane. I don’t understand why there are so many people hanging around the sides of the pool. Lifeguards are oblivious to the rules of lane swimming. I have yet to see them interact with anyone in the pool. I also thought it was swimwear to be worn in pool yet I see people in wearing outdoor clothing. Vale Farm need to up their game.

There is a main gym upstairs and a ladies only gym downstairs that my sister found useful as a new starter. The main gym has enough variety to get all the muscles group but it could be better. I go 5-6x a week and recommend during the day on weekdays, and late afternoon and evenings on the weekend to avoid the busy times. I used the pool alot growing up and its still quite popular to this day, i have a friend whos an early riser who recommends it when its not busy.

Nasty, abusive staff. Unprofessional. Absolutely vile and also then insult your physical appearance because they lack intelligence and know they've been in the wrong 😂 This place needs to be shut down. They're also thieves - they abuse you and then you're still charged despite their abuse being the reason you need to cancel.

Went for swimming for the first time, lane swimming. Lifeguards were not monitoring the lane discipline, kids and teens were moving into the other lanes which are for length swimming, a father and child moved into the fast lane and the child was diving. It was all totally chaotic. There was no show of care or concern from the staff on duty. I had to take it into my hands to get the teens to move back into the general swim lane because they were just chilling in the length swimmers lane (“fast lane”). Water was also too chlorinated for me. Have no desire to go back there.

The service s are pathetic. They should make everything automatic or machine controlled. The staff is not interested in serving the people. You have to keep waiting at the reception and lose your paid time. Change of management is highly necessary before members start leaving the club.

I do not usually leave reviews, but I felt it was a must this time. As a guy who goes to gym on daily basis and tried several gyms in the UK and around the world, I can in simple words say that I am impressed with the gym overall considering the price too. I need to begin with praising the receptionist. I really donno who he is but the management team NEED to promote this guy for his kindness and the patience he gave me to setup my faulty account!!! He is white, full beard, backflipped hair, worked on 29.07.2022 6:30AM. The gym is very spacious, bright, well ventilated, and very clean too! The devices are very advanced in variety and technologically for the treadmills. I still haven't tried the swimming pool but it looked well organised to me, big, clean and the area is not humid. Also, the changing room is big, they even got proper large cupboards where you can literally hand your ironed shirts! Overall, I am very satisfied, and this place is very well recommended!!

Dirty with soggy sandwiches and bugs in the changing rooms for the swimming pool. Staff use jet wash to clean the changing area whilst kids are changing - major slipping hazard and no signs to tell you they are doing that. Compared with other swimming pools, this place is bad!!

Took my 2 year old for a swim here for the 1st time. Thought she would've loved it, but unfortunately didn't want to go in the pool. The water temperature was cool and the water was quite deep for her. Otherwise it seemed OK

Never answer the phone, ever. Swimming pool always cold and dirty. Half the showers in the female changing room don't work and some are cold. Changing rooms constantly dirty.

I use general pool, it was small, and I prefer big one. In comparison with my other experience its equipment is not appropriate.

Small pool and not the cleanest I've come across. The water in the small pool was so murky, we couldn't see our sinking toys very well! I'm not in a hurry to go back.

Lovely staff, easy to book venue. It is a very popular gym, only issue is that it is difficult to get a slot because of the demand. However, the basketball gym, sauna, steam room and swimming pool is all fantastic

Probably one of the worst of the Everyone Active gyms I’ve been to, particularly in the free-weights area, where the dumbbell racks are in TOTAL CHAOS. No labelling on racks, therefore weights are left all-over-the-place. Fine if you have an extra 10-15min to spare during workout, to walk around and find a pair of weights. The facilities are ok with a good selection of equipment, just not managed and with staff who are half asleep, unmotivated and not interested.

Water very nice and warm, I found the swimming lines med line too narrow and hand or legs therefore touch when passing oncomming swimmers

Exceptionally clean, large women's only gym which is well equipped, plus overall great customer care.

Absolute dog end of a place. Tired, unloved and completely unkept. The astro football pitches are filled with filthy litter across the place and hasn't been managed out for looks like ages. Everyone Active needs to take a hard look at themsves on this site. 👎🏻

It's first time at the Sport Centre and for sure not the last. I came with my 2 sons (2years old and 6 years old) for the swimming pool and we had enjoyed a lot as it wasn't crowded and also everything was clean and safe.

Just wanted to say how great Tyler-Jai Giddens at Vale Farm was, I needed to cancel a booking which was done without much notice. It was done and I was kept informed. Great service!

Great place to keep fit has a nice swimming pool & gym .. Mostly use this place to host corporate and community engagement events

Female only swimming available...choice of 2 pools if you book early enough and sauna (maximum 8 females at a time).

SCAMMERS! I bought a membership and CANCELLED ON THE SAME DAY. Told I would be refunded however I check my bank months later and I have been charged for 4 MONTHS! £120 gone. I called with proof of cancellation and they said they can’t refund. Worst experience ever I will never be coming again