I'm very disappointed in Evans Medical Center and Dr. Sara Vatan. I went for a simple check up and there were many things wrong. The medical team didn't know how to do basic things such as measuring weight on a scale. Dr. Vatan had condescending comments to my concerns. The team wasn't familiar with insurance coverage, so I ended up getting a large unexpected bill. On top of all this, my physical took 2 hours, requiring me to move my meetings around at work.

Absolutely DISAPPOINTED and UNHAPPY! I am writing this review to inform you about the thousands dollar bill you are gonna receive after a single visit and FYI their billing team is rude and unhelpful. I do have BSBC insurance for years and in fact I am only responsible for 10% of my bills. I had a blood test drawn at the office at my first visit and I was NEVER informed there might be a $4000 Out of pocket expense. they sent some of my lab work to Acutis which the bill was ridiculously high and the rest to labcorp! my insurance denied labcorp claim partially and they have been asking for proof of medical records for 2 items (Vitamin D and Allergen ) from Dr's office and this is where you get stuck! cause their billing department is not taking care of their patients concerns!!! A Dr office can not provide a proof that their patient needed Vitamin D to get tested? Seriously? I am very UNHAPPY with all the back and forth, calls and emails to evans to have someone respond and help, and at the end they told me to call insurance myself (which I did 5 times and they said the only way out is those documents from Doctor)! Do yourself a HUGE FAVOR and stay away from this place, a 4 thousand dollar bill and so much headache!

Seriously an amazing practice, they are so kind and courteous and work with you when you have adverse mental health issues. I have never been happier with my team of health professionals, honestly. They listen 🥰

I have been there two times so far and I must say that they are amazing, The doctors are very professional, The staff are amazing, very well organized and knowledgeable. They treated me the way that I have never been treated in any other doctor's offices in my life. From the Bottom of my heart I must say thank you Evans Medical Center for the top of the line customer service and care, Special thanks to the Amazing Dr. Sara who has been very patient with me and took care of me the best way possible.

Evans Medical Center is wonderful to its patients and community as a whole! They are multi-faceted in ways they care for their community by having high standards of care and exemplifying kindness between staff and patients. They see patients quickly and efficiently for quality patient outcomes and exude excellence with every patient visit. They are a great place for staff to work and for patients to go for care! Highly recommend!

**EDIT 1/8/2024** EMS mentions in their response that there is an “old card and new card.” I have NOT changed insurance companies nor have I been issued a new card. I’ve had the same one for years with the same coverage and the card that I have today displays the same information it did when I visited this office ($0 copay for annual checkups and new patient). They are either lying or misinformed which gives me pause because they should know this information. They really enjoy passing the buck onto insurance issues. They should inform their patients that the drug test they give for “some medications” is going to be at the cost of the patient as well as approve/deny the diagnostic facility dependent if it is network. This issue falls under the No Surprises Act. Additionally, while it is within their discretion to test, it is unorthodox given they can see in their records if the patient is doctor shopping. I’ve spoken to two professionals in the practice and they are a bit perplexed why I was tested. Lastly, they should be focusing on making their clinic run smoothly and bettering themselves from criticism instead of rebutting every negative comment with misinformation, lies, or excuses. - - - - - - - - This place is sketchy and managed poorly. Firstly, they do not know how to bill bcbs ppo. I’ve been going back and forth with them for the last year showing that the EoB shows insurance has been paid out. My physicals/ wellness visits are to be covered at 100%. and it says so on my insurance card. They attempted to charge me $95 at the visit, but after I protested and explained to them that I have a ppo plan that is in network with bcbs and they still charged me $25 copay. I gave them $25 that they refused to reimburse. Secondly, during the visit I asked to have my script refilled and they said it was a “formality” to get drug tested because it is a controlled substance anxiety med and they need to make sure I’m not drug seeking. I took the test because I felt obligated to prove that I would pass, as well as get my script, but I felt so embarrassed and low. I’ve never had any other doctor do this, especially because I infrequently take this med. Fast forward nearly a year later, and I get a notification from an out of network testing facility for said drug test… the doctor sent the drug test to an out of network diagnostics facility and now I owe $441. Lastly, the facility is not maintained and dingy. The equipment they use is really out-dated. It looks like a walk-in clinic.

Special thank to Doctor Sara and her team! I can't say enough! Doctor Sara she is an amazing Doctor, She find the problem and her diagnosis was amazing! I love the Staff,they are kind and very caring! Very calming and relaxing experience at their office! Good job for helping the community! Highly recommend!

No doctors to see children on Fridays, no in person appointments on Fridays yet still able to book. A waste of my time and money getting my daughter who's had diarrhea and a cold for a week now ready to leave just to be turned around. Appointment scheduled for Monday will be cancelled and we won't be using this clinic again.

Best medical center. They are very caring and truly work so hard to ensure every patient is being taken care of and getting the medical attention they need. They also very very well with following up with the patient after the visit to make sure they are doing well. Overall they are all so hardworking and you can see that through the work they put into this place!

* 01/11/24* Thank-you for your response! I already transferred her to nice doctors and nice staffing! I don't recommend this clinic at all , my mother she's a patient with them for almost 5 months and every time she is going there they are helping her with language issue in person, last 3 weeks ago I went with her and they called the translation over the phone OMG she was wrong person for translation all words she saying was wrong I tried to help my mother and the provider she said no no with the rudely way and never listened to my mom's problem! The lady in front desk was very dry with us she was very nice with Iranian people they're in the waiting area! never back to them just don't spend your Medicaid insurance for nothing!!