2/5 Korter B. 9 months ago on Google
The
visit
was
a
disappointment
and
overall
mess.
From
scheduling
the
appointment
until
the
day
of
the
appointment
the
staff
repeatedly
mixed
me
up
with
another
family
member,
which
prevented
me
from
being
able
to
complete
my
paperwork
and
be
seen.
I
am
still
not
sure
why
the
data
entry
process
was
so
difficult
for
the
staff
on
the
phones.
However,
I
was
able
to
get
my
daughter
in.
The
receptionist
was
kind
and
understanding
while
the
office
manager
was
not.
The
physician
was
very
thorough
and
personable.
Because
my
information
was
mixed
up
with
another
patient
and
his
personal
identification
information
was
visible
to
me
in
the
registration
portal
concerns
me
a
great
deal.
I
hate
being
treated
rudely
and
especially
in
a
medical
establishment.
Management
should
lead
by
example.
Soft
skills
are
developed
over
time
but
basic
customer
training
would
serve
the
egotistical
office
manager
significantly.
She
really
escalated
the
frustration
in
our
first
experience
at
that
practice.
Instead
of
being
accountable
for
their
issues,
the
manager
expected
me
to
know
the
names
of
everyone
I
spoke
to
and
even
asked
if
I
recalled
accents.
Basically
an
attempt
to
discredit
my
position
in
the
chaos
caused
by
untrained
phone
staff.
The
accent
question
was
really
interesting,
to
say
the
least.
She
then
proceeds
to
forcibly
tell
me
over
and
over
that
my
paperwork
should
have
been
completed
an
hour
before
the
appointment.
The
same
paperwork
that
belonged
to
another
patient.
Despite
me
calling
that
morning,
hours
before
my
appointment
to
get
this
all
worked
out,
it
still
was
not.
I
attempted
to
explain
that
to
her
but
her
ego
was
too
loud
to
hear
me.
Additionally,
I
told
her
that
I
never
received
my
daughter’s
paperwork
and
technically
never
received
mine.
All
she
repeated
was
it
needed
to
be
completed
one
hour
before
I
got
there.
Unbelievable.
If
I
could
encounter
the
physician,
her
nurse,
and
the
kind
receptionist
that
tried
her
best
to
make
things
right
at
another
location,
I
probably
would
go
back.
Again,
the
PII
incident,
poor
customer
service
from
the
office
manager,
and
long
wait
time
(with
appointments)
prevents
us
from
returning
or
recommending
the
office.
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