Featured Reviews


Frequently mentioned in reviews: order (35) time (20) minutes (17) service (17) manager (13) drive (12) location (12) customer (12) wait (11) fries (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Da one M. 8 months ago on Google
    I’ve been coming to this McDonalds for years. However recently things have changed. The way the managers were treated in front of customers was very unprofessional. I have 5 years of management under my belt myself. However from what I’ve seen was pathetic and rude. I feel like the new GM there is on a ego trip that needs to be check. Call the office get a 5 different numbers to call. To make an complaint. His business methods sucks. I’m surprised his crew hasn’t walk out yet.
    4 people found this review helpful 👍

  • 1/5 Terrence D. 1 year ago on Google
    Never fails, they always forget something in our order. Happy meal only had the nuggets. They forgot the double fries. Ordered 40 piece nugget bundle and they forgot the BBQ and sweet and sour sauce. Only stopped there because I was in a rush. I should've known better. I'll drive the extra 5 miles to the other McDonald's going forward.
    3 people found this review helpful 👍

  • 1/5 Jack E. 1 year ago on Google
    Ordering from this location was a terrible experience. I mobile ordered a medium fry during dinner rush(I know, a really bad time to order just french fries.) I was prepared to wait and had no problem doing so. I pull up to the location and park. I press the "i'm here" button in the app and opt to pick up inside. I then walk in and start waiting. They are really busy as this location always is, so I begin to wait. I was standing patiently by the counter waiting for my number to be called out. I waited 25 minutes and I hadn't heard my number yet. I believe that a 25 minute wait for french fries is a fair amount of time before asking an employee about my order(I'm certain many people wouldn't wait that long.) I kindly tell an employee that I have been waiting 25 minutes for a medium fry. This is where the problem occurs. She asks my name and order number, and I tell her. She gets visibly angry and shouts "I called that number a long time ago!" I say "You may have but I have been standing here the whole time and I didn't see or hear you call it out, ma'am." She says "I called it out 30 minutes ago!" She then marches over and grabs my medium fry. As she hands it to me, I say " I guess you called it out before I walked in." She says "Yea, I guess so" with an attitude. It was a small altercation that was completely unnecessary. Turns out the disgruntled employee was the front end manager. If she can't handle working in a busy environment, and lashes out at customers then she really shouldn't be working there. If I wanted to get yelled at during dinnertime, I would have stayed home and listened to my wife. I understand that this review will do nothing but this McDonald's needs to train their employees more on customer experience. I feel bad for this particular franchise owner. Do better.
    3 people found this review helpful 👍

  • 1/5 Geoffrey B. 2 years ago on Google
    I went through the drive through. I ordered a simple meal. I waited for 20 min, no food. I asked several employees to check on it, but still no food. I turned off my car, went inside and still had a hard time getting my order. They provided no explanation. Awful service.
    3 people found this review helpful 👍

  • 1/5 Fearced 2 years ago on Google
    Raw food, horrible drinks, lady at the counter was racist, shut the window on me. AINT never gonna come back again I demand my money back in full.
    2 people found this review helpful 👍

  • 1/5 Vanessa S. 3 years ago on Google
    This place has the worst customer service I've ever seen!
    2 people found this review helpful 👍

  • 1/5 mario c. 1 year ago on Google
    After finally bringing back the bagels. I order a steak egg and cheese bagel. I'm driving eating my hashbrown. I finally get to the bagel, saving the best for last. I open it and it's missing the steak. What a disappointment 😞
    2 people found this review helpful 👍

  • 1/5 Kevin R. 3 years ago on Google
    Ridiculous. Having kids eating spicy nuggets. Lie about using the same oil for regular and spicy. Kids cannot eat them much less myself
    2 people found this review helpful 👍

  • 1/5 Lupe G. 3 years ago on Google
    This place is extremely busy, waited 25 minutes in drive through to find out the last minute if we didn't have cash we couldn't pay for our food since their machine was down. Go some place else cause the food is doing in quality at this place also.
    2 people found this review helpful 👍

  • 1/5 Jason 3 years ago on Google
    What a joke with the food. You want 15 an hour. How about we pay equal to the food you put out...$2.00 an hour. Maybe your quality will go back up.
    2 people found this review helpful 👍

  • 1/5 Charles R. 3 years ago on Google
    Drivethrew is always packed and takes forever to get the food also almost everytime they mess up our order.
    2 people found this review helpful 👍

  • 1/5 Greg J. 2 years ago on Google
    This location was horrible, Staff very slow to acknowledge customers waiting to place orders, I visited at about 11:00 a.m. and placed my order at the kiosk which failed to give me a receipt! I proceeded to let the cashier know about my order and that I did not have a receipt, when she gave me my order after about 10 minutes she gave me the wrong thing, I ordered a regular 20 piece nugget, she gave me a 20 piece spicy nugget so after all that waiting they still messed up a simple order and I had to go back inside to get it replaced with the correct order, regular 20-piece nugget. They were not at all friendly nor attentive to their job. This location gets an F as far as I'm concerned, customer service and promptness of service =FAIL!
    1 person found this review helpful 👍

  • 4/5 Chris F. 1 year ago on Google
    As far as McDonald's restaurants go, this establishment (based on this visit) seems to be consistent with what you'd expect from other McD's. However, the presentation fell short of what was expected as the spicy chicken sandwich was smashed when we received it. The flavor was good but the damage could have been easily avoided.
    1 person found this review helpful 👍

  • 2/5 Liz G. 1 year ago on Google
    I don't expect a 5 star restaurant service when I go to McDonald's, but when I get the window slammed in my face because the worker forgot half of my order is just ridiculous. It's not my fault you don't know how to read a screen lol. And I was super nice about everything because I once worked in fast food so I get it. But if you hate your job, consider a career change 🤷‍♀️
    1 person found this review helpful 👍

  • 1/5 Matthew D H. 3 years ago on Google
    takes forever FOR WHAT not blaming the employees jus the company ;)
    1 person found this review helpful 👍

  • 1/5 Eddy B. 3 years ago on Google
    Sloooooowwwwww... Waited 25 minutes in the drive thru and still got the wrong food...I only ordered a burger and fries. All cold.
    1 person found this review helpful 👍

  • 2/5 Jonny T. 3 years ago on Google
    If you go through the drive-thru and order a happy meal, chances are you will be parked for an extended time period. I would say use the app and order ahead, but that commonly ends up taking more time than going through the drive-thru. I've found the best way to deal with this place is to go somewhere else.
    1 person found this review helpful 👍

  • 1/5 Hillary B. 1 year ago on Google
    Horrible customer service. They close their lobby well before the stated time on the door. Last time we got here at 10pm and the lobby was closed. On the door it states the lobby closes at 11pm. A whole hour before. Tonight it is 10:30pm and again the lobby is closed. Door dashers have to sit in the drive thru for 30minutes plus waiting on the orders when they are right on the counter where we can physically see them. It would be one thing if they were quick in the drive thru but having dashers waiting 30+ is messing with peoples money. Ridiculous. At least have a plan set where they have a runner taking care of the dash orders to avoid all the cluster in the parking lot and time wasted.
    1 person found this review helpful 👍

  • 1/5 Vincent M. 1 year ago on Google
    I ordered 3 Carmel Sandae's, 1 ice creme cone and a Oreo mcflurry. I had to wait almost an hour, to get my order. 45min into my wait, I tried to get a refund and ways told they weren't giving refunds today. I asked to speak with the manager, but she never come up front. Someone finally brought the order out to our table almost an hour from the time I placed it. I gave then one star, only because no stars wasn't an option. This place is very Unorganized and customer service is the last thing on their menu.
    1 person found this review helpful 👍

  • 2/5 Give 'em a Ticket P. 3 years ago on Google
    This place is busy. Because of that, it is understandable that it takes time to get your order. What is not acceptable is poorly prepared food. My last trip included fries that were very old. They were not the golden crispy fried that the national brand advertises. This seems to be the norm for this particular location. The attitude of some of their workers here is a disappointment too. When asked for fresh off the broiler or out of frier, i was faced with staff that appeared annoyed and still got not so fresh food. When i raised complaint about 20 minutes for curbside delivery, i got a harsh comment in return. These guys want $15 an hour? I have started ordering from texas roadhouse next door when craving a hamburger. It is much higher quality and quantity for around the same price. Brought to your car fresh and with a smile. If you need your micky dee's head north to gibsonton dr.
    1 person found this review helpful 👍

  • 1/5 Richard L. 1 year ago on Google
    I loathe coming to this McDonald's, and unfortunately it seems I'm forced to come back over and over thanks to the family like some sort of masochistic game of "how am I going to waste my money this time". Food is always so sloppy like a five year old threw the ingredients together from across the room. Fries seem like they are leftovers from the night before slightly rewarmed. I could go Christmas shopping with the amount of money I've spent on items I never received. And right now I was handed 3 FULL bags of food that wasn't mine, and after I rummaged through it and handed it back, they just took it and wandered around aimlessly through the parking lot trying to give it to whoever it belonged to. Gross. All this in the 40 min I've been waiting for my actual food, 15 of which I took to write this. I get "fast food" quality, but this is "I don't care about anything"quality
    1 person found this review helpful 👍

  • 5/5 Diane R. 10 months ago on Google
    Super cute place. The booths are nice with the cover, makes it feel private. The food was delicious.
    1 person found this review helpful 👍

  • 1/5 Tanya L. 3 years ago on Google
    McDonald’s on 301 and Bigbend. So sad that an employee has to stand out in the rain and point at a lane for cars to drive through to place an order. I called, asked to speak to the manager made the manager aware of a young male employee standing out in the rain and asked if she could at least offer him an umbrella. She said “he doesn’t want one“. He was never offered one. I asked him. I asked her name 8 times and she refused to give it and kept changing the subject. She even carried on another conversation with someone else while having a conversation with me. I told her that was rude and she needed to finish our conversation before engaging in another. I don’t like to place judgement but she didn’t sound intelligent enough to be a manager and the way she handled the situation made it obvious that she doesn’t need to be a manager representing MCDonalds. Poor kid.
    1 person found this review helpful 👍

  • 1/5 tim m. 7 months ago on Google
    In the best of lights, maybe perhaps they were having a shift change at 7PM that was maybe more chaotic that whatever is 'normal' on a Saturday night, but wow this place was a sight to watch for that solid half hour, from the timestamp on my automated order, to get my two large ice coffees (no food). There was a whole roomful of people, mostly standing around, looking perplexed or annoyed, but the sheer sight of the chaos behind the counter. I counted at least 18 and could've been as high as 22 during my visit. It is no wonder they have to charge almost 2 bucks for a plain hamburger and packaged deals well into the double digits. There was a lot of activity in the back. I could see fries actively being tossed and filled, the drive-thru window folks seemed to be doing their thing, and observed the outside concession area being serviced as one would expect (though I did overhear they were out of Coke which has to be a management mistake I would think. The front was a different matter. There were two it seemed actually handling the physical order taking and the fullfillmennt of those and mobile delivery folks. One lady was at least trying at times to get things done, but she was clearly going with the flow. And about twenty minutes into this oddify, a third young lady started working these roles. The gentleman, I'm assuming the guy was a manager and did appear to have some authority, as I heard what I think was him saying, paraphrasing, 'I'm going to doc yout time for screwing off on the job' at one point during the apex of chaos, where one of the supporting staff spilt a box full of McNugget sauses all over the floor, he plead out loud facing the staff for everyone to pick it up and get their heads our their you know what. Incidentally, I'm actually not trying to be critical of his behavior and conduct at that time. it's his shop, and he can run it as he sees fit. Just a marvel to watch in real-time. What I would blame is the owner of that restaurant for either not knowing or not caring about this establishment. While standing around, i literally spoke with several other people, most of them the 'doordash' guys but also a family with three kids, a guy and his girlfriend, and various other patrons during my odyssey this evening. I heard one customer sy she had already been there for a half hour because she needed a plain hamburger with nothing on it. During my time there, most of the guests cycled thru eventually, but nobody in the whole building in any role of the drama looked satisfied.. I did approach the flow lady and asked about my order as it had been a while, and she just apologized for the delay, and they were working on it. To wrap my portion of this tale, after my wife had come in to find out what was going on, and me pleading once more about my order and again staing clearly it is just two large iced coffees, that she went over to the drive-thru area and promptly returned with my drinks, sitting them down on the counter without any acknowledgement of anything one way or the other. I deduced based on the watered-down state my our drinks, that they werel ikely done within a couple minutes and were set down, amongst the chaos,,and nobody back there ever noticed. The most ironic part of this whole affair is my daughter actually works for the largest coffee shops (you know who) where I could've gotten our coffee made by her for free but we actually think McD's Iced Coffees are a better value generally speaking and ambiance aside. I've lived in this area for almost twenty years and saw the Big Bend/301 area grow from literally only the 7-11, and that's it. I saw them build the McDonalds and have eaten there many times over the years and I don't take relish in writing this type of review, but this situation was at such a state that I had to document it so that maybe someone who can tries to do something and tighten up the ship over there. Peace.
    1 person found this review helpful 👍

  • 1/5 Amber S. 11 months ago on Google
    They need to get their act together. My daughter and I have gone multiple times now over the last few months. Twice, I've had to go into the store to get my food when I've ordered for curbside pickup and sat there for over 20 minutes. Last time, I ordered on the app to pick up in the drive-thru and was given the wrong order. Most of the staff is rude and acts like I'm an inconvenience. Getting a Happy Meal and a soda shouldn't be this difficult.
    1 person found this review helpful 👍

  • 1/5 CT H. 3 years ago on Google
    I ordered via Uber eats and it was the most horrendous experience EVER!!! I would not advise anyone to order or eat at this location. McDonald’s has no regard for their customers. The night Manager released the phone call on me when I advised I would be emailing corporate. This is unacceptable and I don’t know why they would treat a paying customer with such disrespect. This shouldn’t be a standard for a hospitality group or for the Service industry as a whole. I’m appalled at the lack of care and DISREGARD of customer concerns. This McDonald’s is AWFUL.
    1 person found this review helpful 👍

  • 1/5 Camden C. 3 years ago on Google
    They make you pull forward often, even after you wait through the drive through. Then you get to wait for another 10-15 minutes in the pull forward spot.
    1 person found this review helpful 👍

  • 1/5 Matt S. 1 year ago on Google
    This place you want to avoid like the plague. Not only was the food bad but management needs to find new jobs. My wife’s phone was also stolen from this location. When we placed our order for food it was 3:04 and the last message was AFTER that by 4 minutes. Putting the phone at this location INSIDE. We asked management and the lack of help was astounding. We called the sheriff and he said because the cameras are so bad they can’t really tell the ONLY one that works is the one at the cash register. I am boycotting McDonald’s after this experience. Food bad service terrible safety that’s a big question mark.

  • 5/5 T L. 9 months ago on Google
    I always sit in the dining area when I visit this restaurant. The food is always hot and deliver it to my table. The restaurant very clean. Customer service and crew exceptionally professional, courteous, and helpful. Good to see there are still businesses that outwardly show that they appreciate and respect their patrons.

  • 2/5 Jimmy S. 1 year ago on Google
    I really dislike going here, and the only reason I do is because it's the only one around. The line is ALWAYS long. The speed is super slow and the parking log is like a puzzle to get through. The up side is that the employees are nice and pleasant to interact with. Needs chic-fil-a management and this place would be great.

  • 5/5 LAWRENCE S. 1 year ago on Google
    I guess theres new management. My service was so good I wanted to tip the manager because she was doing such a good job. I know how it used to be, they would give you old food and throw it in the microwave. You can tell when McDonald's is microwaved. But she made a point to say it was all fresh, and it was. GREAT JOB 👍

  • 1/5 David Antonio M. 5 months ago on Google
    RUBBER BAND IN MY FOOD under pancakes... placed mobile order on my way to a job and cant get refund without going to the store

  • 5/5 Kathleen M. 5 months ago on Google
    The best McDonald's I've been to. I go once or twice a week and every time I'm greeted with the nicest people, I never have had to wait long for food, and everything is always hot and fresh. I had stopped going to McDonalds bc of rude service, cold food and wait times until I found this one. Keep up the good work!

  • 1/5 Chy 1 year ago on Google
    This McDonald’s is always slow, and there is absolutely no excuse. I understand Drive-thru has priority, but they completely neglected the long line inside. I kept looking over at their screens and it wasn’t it full with orders. Manager would yell at the employees telling them to pick up the pace, but she’s just moping around being in the way and not even helping the people inside

  • 1/5 Dane P. 1 year ago on Google
    If you want Sauce with your nuggets or make one simple modification avoid this location at all cost. We have went to this location a handful of times since it's across the street and have never gotten what we've ordered. I get accidents happen but it happens every time we come here. Breakfast, lunch, or Dinner you'll never get the correct order. With the consistency of terrible customer service it goes far past employees the manager and store owner needs to do better. You're better off making the trip down to sun city or back up 301 to other locations.

  • 1/5 juan m. 11 months ago on Google
    What can I say...This place is so poorly ran. Every time we come here there are issues. We are currently sitting in the drive thru. We've been here for 40 minutes!! This is not uncommon for this place especially at night. McDonald's has 0 standards and don't train their employees to provide good customer service. They just don't care, it's sad really. I like McDonald's but to go to ANY of them is just a hassle. Food is stale, or cooked in old grease, or wrong. We're still waiting. Got here at 10p.m. it is 10:50. Ridiculous...

  • 1/5 Frank G. 1 year ago on Google
    Terrible experience this morning. I placed my order via the app. I made my selections ordered my drinks. I get to the window to pick up my order and they hand me 1 drink that was my Diet Coke for my daughter I say there should be another drink of unsweetened iced tea. I get we don’t have that. Then I get to my destination go to eat my food and they didn’t read my customization of no cheese. I go to open my sandwich and it is sealed shut with cheese. What should I expect it is McDonalds

  • 1/5 Lorena C. 1 year ago on Google
    The manager (in the red hair net) is not just rude to her staff but to the customers too! If you can’t work under stress this is not the job for you hunny. And my cheeseburger had no cheese!

  • 3/5 Elizabeth E. 1 year ago on Google
    Staff is almost always very dry and unfriendly. Food is almost always wrong and has to be double-checked before leaving this establishment. Never get out of here faster than 20 to 25 minutes, and I have even been left waiting and forgotten about in the pull ahead lanes you wait for your food in. I understand this is fast food and the staff is usually younger kids and adults, but a little dash of customer service in this place, and maybe a manager that is on top of things would go a very long way here.

  • 1/5 EViN I. 3 years ago on Google
    Worst service.

  • 2/5 Isaac R. 1 year ago on Google
    I don't usually post negative responses because I was in the restaurant business for 15 years, but this location isn't my favorite by a long shot. The food was cold and the cashier did an upcharge on my combo without asking and when I confronted him he said that that's how management trained him. $.50 isn't going to break me but think about it. If they automatically upcharge everyone that gets a breakfast combo at $.50 a piece and sell 1,000 combos a week is $500. Now times that by 52 weeks in a year which comes out to $26,000 a year now times that by how many stores they have. And I know they are doing it at other stores as well. Sorry for the rant but this isn't right and I'm tired of these big companies getting over on us. It's one thing if they ask you but they're not

  • 4/5 Mac N. 3 years ago on Google
    Even though the place is always busy the lines move pretty fast. Great work. Smooth operation.

  • 5/5 Lillian S. 3 years ago on Google
    I usually just get an iced coffee or a breakfast burrito but today I got something to eat and honestly I haven’t been to a McDonald’s in awhile that has given me fresh food like this McDonald’s does!! Keep it up💖 Also the managers and the employees are always so sweet and kind :)

  • 2/5 Empress O. 3 years ago on Google
    Maaaaan Look they never have good apple pies I live 3 minutes away from them and alway drive to the other McDonalds (I wana say Gibsonton dr) 5 miles away to get a apple pie and fresh fries. Man oh man that’s crazy.... EVERYTIME? And we go almost everyday SMH

  • 1/5 Joseph 3 years ago on Google
    Consistently the slowest mcdonald's in area , avoid , don't know the issue but slow and overcrowded, avoid.

  • 5/5 Bonita R. 3 years ago on Google
    Busy, but rund fairly smooth with correct orders.

  • 5/5 Rusty R. 3 years ago on Google
    I’m impressed how fast the late night drive thru is.

  • 4/5 Jennifer G. 3 years ago on Google
    Sometimes horrible experiences mostly great one's

  • 5/5 SNAP S. 3 years ago on Google
    They liked my dog Tuxito you can find tuxito on Instagram at @tuxfrenchie he likes attention and made me share this.

  • 1/5 Brian G. 3 years ago on Google
    Says open till 1am, got there at 11pm and they were closed/the drive thru was blocked off but they were still accepting mobile orders on the app. Good thing there is a wendys across the street thats open when they are supposed to be.

  • 5/5 lucia l. 3 years ago on Google
    Typical McD's

  • 4/5 Xtina C. 3 years ago on Google
    It's good depending on who's cooking, I've gotten great burgers and raw burgers from there. Hot fries and cold fries lol. Line moves pretty fast there

  • 3/5 Matt C. 3 years ago on Google
    Sometimes there good some times there bad (raw burger)

  • 4/5 Kelly C. 3 years ago on Google
    It's McDonald's, although it's a lot more expensive than it used be- you can almost go to a sit down restaurant for the same price. But still the best fries.

  • 5/5 Paul L. 3 years ago on Google
    Super clean and fast

  • 3/5 Betty V. 3 years ago on Google
    My mcrib was a sloppy mess to much sauce so much the bun was soaked so I didn't think much of it service good

  • 3/5 Betty J. 3 years ago on Google
    Okay.

  • 5/5 Diane M. 3 years ago on Google
    My food was nice and hot.

  • 3/5 NoLove D. 3 years ago on Google
    Very Slow

  • 5/5 Cooking with T. 3 years ago on Google
    Drive thru stay packed but food always great

  • 2/5 Zack W. 3 years ago on Google
    Parked for no reason

  • 1/5 PATRICIA C. 3 years ago on Google
    It made my stomach ache

  • 5/5 Rebecca 3 years ago on Google
    I live the new spicy chicken tenders

  • 3/5 Olga A. 3 years ago on Google
    It took me 30 minutes to get my order, disappointed...

  • 5/5 B E. 3 years ago on Google
    The workers are usually always nice and get the orders out quick

  • 5/5 eric m. 3 years ago on Google
    So we came here for breakfast and as one could expect from a busy morning rush our order was taken correctly but we got the wrong order. We got home called the store and Verdine the manager said I will take care of it. I returned to the store and she made it right. The point of this review is she never made me feel crazy or that it was my fault (I should have checked my order). These are things that keep people coming back great manager and great customer service. KEEP IT UP Verdine!!

  • 5/5 Valerie N. 3 years ago on Google
    They are so organized. They move you through with the correct order fast!

  • 2/5 Heather M. 3 years ago on Google
    Asked for a large #9 meal got a large drink and a med fry when i asked them to fix it the lady who gave me my food rudly said "you paid for a med" instead of fixing it for me. If i paid for med why did i get a large drink??? Not only is it a med fry but also looks thrown in there.

  • 5/5 Julio P. 3 years ago on Google
    👍👍👍

  • 5/5 Carlos Z. 3 years ago on Google
    (Translated by Google) Excellent (Original) Excelente


Call (813) 443-8407 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through
    • ✓️ Curbside pickup
    • ✓️ No-contact delivery

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