When I arrived for my appointment, the girl did not let me inside. After she heard I had a appointment with dr Whitemore she just turned arround and was talking to the other desk girls softly for quite a long time. This discussion between them went on for quite a while. I asked her if there is a problem... And she answered me, "nothing". But kept on talking softly with each other while I was still standing outside. Then one of girls approach me(geuss after they got their lies in order) and told me she phoned 3 times to cancel my appointment but I did not answer(another lie... No missed calls) She then told me I must go to one of the other dr's... I refused... Dr's is personal. She then told me I must have given them an incorrect nr. (everything was my fault. NO EXCUSES WAS GIVEN). I asked them to please ask the dr to phone me... I am SURE they did not give the dr the message, because he has not phoned me yet. Best dr, but the girls in front must get their stories straight and do their work correctly. AFTER 2 DAYS ASKING THE FRONT GIRLS TO ASK THE DR TO PHONE ME... MY HUSBAND PHONE THIS MORNING AND ASK TO SPEAK TO THE SISTER. I TOLD HER THE STORY BECAUSE BY NOW MY INSULIEN WERE FINISH. SHE PROMISED US SHE WILL TALK TO THE DR. WE PHONED JUST AFTER 16H00 AND THE LADY TOLD US THAT DR WHITEMORE WAS SO CROSS ABOUT THIS REVIEW WE MUST LOOK FOR A OTHER DR!!! WOW!!! WE WERE HIS PATIENT FOR ABOUT 25 YEARS.

I had an appointment with Dr Whitmore (Jnr) on 04 Aug 2022 for what I thought was Sinus / hayfewer. I told him that I usually get an injection if it is his diagnosis . NO examination or Medication, or even any kind of question about my health history or even allergies. He said I must follow him to the treatment / clinic, he handed the Sister a piece of paper and left. I recieved a injection by a staff member, and a sick note afterwards for the day before. The most impersonal and badest experience I have ever recieved! I will not recommend going to Medicross Brackenfell at all.

Today is Thursday. Left home at 7.15am for a 7.45am appointment. They ran out of covid test kits on Tuesday. Sent me to a lab that only opened 9am. It's now 9.50 and we're still awaiting a sick certificate and script... Been in a car for nearly 3 hrs with a child who is nauseous and running a fever I

Excellent professional, quality service. Best in the region. Have been happy with them for the past 20 years

Great doctors and they are always willing to make a plan and help where they can. Highly recommended.

Cold and rushed manner operating. Gone r the days where nuture and passion is shown in some private medical practices Especially when it come to dealing with kids as patience.

Horrible place, useless. Wait every god damm time for an hour before you get helped even if you have an appointment. Can someone please tell them the reason there is a date and time with an appointment. Worst practice ever really. Last time this sespool will see me.

Assisted me immediately after not having an appointmemt after all other practices were only able to accomodate me the next day. Dr Kuhn was super friendlly and expained all possible causes for my daughter's symptoms. When returned for a follow up like I was advised, I was told I would have to pay again. This was after forking out a grand on both our consultations.