As part of our house search, we have had good dealings with other Whitegates branches, however, not so much with the Cleckheaton branch. It started with the partner of this branchen Stephen, failing to attend our scheduled viewing with no correspondence to notify of any changes, nor were we provided with any of contact details for the agent. Instead, my partner and I stood in the rain for over 45 minutes waiting for him on a Saturday afternoon. We attempted to contact the office but our viewing was at 2.15pm so by this point the office had closed. My partner spoke to a colleague, Michelle, on the Monday who apologised and advised Stephen was having a bad day so unable to attend and unable to make contact with us due to not printing his schedule that contains phone numbers. At this point, we were disappointed and started to question the professionalism of this branch, however, we were willing to accept a single mistake as we appreciate in our own professional roles that mistakes can happen. My partner managed to rearrange a viewing for the following Saturday so we could both attend and, as our impressions of the exterior (whilst waiting for our viewing) were positive, it incited us to pursue this house. When my partner finished work on the Friday evening, she received a voicemail message and email from Michelle advising they would need to cancel the viewing as the vendor had accepted an offer on the property. At this stage, we were both disappointed that our chances of putting forward an offer had been hindered by the fact our viewing was unable to take place as planned. Secondly, in lieu of the mistake on their part, we expected they, at the very least, would have had the decency to allow our viewing to proceed before presenting offers to the vendor which is common practice with other estate agents. It’s a shame that Stephen consistently lacked the integrity to take any accountability for his actions and speak/ apologise to us directly, instead this was communicated via a colleague who my partner could sense felt uneasy having to communicate Stephen’s poor excuse for not attending our viewing. It may not seem like a big issue to him but I live outside the area and travel over weekends to see my partner so waiting around for over 45 minutes in the rain when we are already on limited time is not acceptable, more so without correspondence. As a result of the last two weeks, we have found the dealings with this branch to be consistently incompetent and disrespectful. I acknowledge their response below, however would have valued actually speaking to the person responsible to have a discussion on the phone after the event. An apology coming from someone else does not feel sincere to me. Reviewing policies is a good step but does not remedy the situation, we have missed out on 2 weekends and a property we desired.

Cannot recommend whitegates in Cleckheaton more! Amazing personal service, tailored to our needs. We feel completely listened to and accommodated. We received contact and viewing out of usual hours which all helped to sell our house to the right people at the right price. I believe Steve and the team genuinely care about the buyers and the sellers, they're brilliant and we really really appreciate the leg work they put into our house. Wonderful team. Highly recommended and would not hesitate to use them again or recommend them to anyone.

Whitegates have been nothing other than totally professional throughout the entire sale of our house. We received an excellent service and certainly value for money- I would highly recommend this branch to all. Special thanks must go to Michelle who held everything together and has amazing communication skills and patience . Many thanks also to Stephen, Julie and Amanda - the team are a real team and we always felt totally supported and listened to through the whole process; the good time and the inevitable more stressful times. They told us they would support us in selling our property and that is exactly what they did. Thank you very much for your hard work and commitment .

From our initial enquiry through to completion of the sale of our house, the service we received from the staff at Whitegates in Cleckheaton has been spot on. Michelle and Stephen supported us, kept us informed and gave us regular updates through what can be a stressful process. Nothing was too much trouble and we appreciate the friendly, efficient and professional way in which they handled the sale of our house. We would highly recommend Whitegates in Cleckheaton to anyone wishing to sell their property.

After we had contacted 5 local estate agents, we chose Whitegates to sell my mother's house in Cleckheaton after she had passed away at the end of June 2023. We agreed a sale price which reflected the discussions we'd had with all the agents. Within days, Whitegates were conducting viewings which resulted in a total of 4 or 5 offers being made in a 3 month period. We accepted an early offer which progressed all the way to contracts circulating before the buyers pulled out. More viewings were immediately organised and a sale was agreed with a new buyer, resulting in a very rapid completion. In the current market climate, we though this was astonishing and we would like to thank Whitegates for their amazing service and commitment to getting the job done. Well done guys.

Fabulous service from the team at Whitegates, Cleckheaton. They were all really friendly, helpful making selling my home stress free for someone who hadn't moved for a long time. Would definitely recommend.

Whitegates Cleckheaton have managed my rental properties for many years. The service they provide is excellent, they are very responsive, very professional and I feel like my properties are in safe hands. Thank you :)

I’m writing this review and have given Stephen, Michelle and the team a 5star rating as well as saying I would recommend them to others 100%. I have been on a long journey with these guys and Stephen has gone over and above trying to find me the right home that would suit my large family and pocket. Stephen has coped with my tears, frustrations, anger and outbursts but has always made me laugh in the end and assured me that everything will work out eventually and that I had to be patient. Our time is finally coming to an end as we are soon moving on to our next chapter and I just want to say an absolutely massive Thankyou too you all xxx