Brilliant customer service. Having worked in Telecommunications previously myself Jay was very professional and went above and beyond to sell a sim offer and get my broadband request sorted. Can I give a 10 star 🌟 😂

The assistant manager Liam is not fit for purpose. A total jobs worth. I travelled miles to speak to a person because online was no help but after showing him my receipt + bill + notes of what had gone wrong... (three screwed up the direct debit by taking money from 2 accounts and over charging an extra month) I WAS TRYING TO PAY A BILL! "Have you got your passport?" "No?" "Well I can't help you then" 15 years I've been a customer!

I came here to explore a new pay monthly plan on a samsung S23 plus. Dan was so helpful and spent a couple of hours exploring the best possible deal for me. I ended up leaving with the S23 ultra with an amazing deal!! He was super patient and attentive! I'd highly recommend speaking to Dan when visiting this store. No tactical pushy sales either which was highly appreciated. I'm so happy with my phone!! Thanks so much :)

I've been with three for nearly 7 years, I have never had issues upgrading, but it wouldn't let me this time. Went into the shop & didn't get any help. Didn't even look at my account. Was also told, trying another provider would have the same results. I went home, applied for o2, got accepted and the phone was delivered the next day. I've now cancelled my three contract. I would never have changed from three but they are so unhelpful with loyal customers.

I spent the day at merry hill today .. and we was looking for a phone for my daughter she was after the iPhone 14 pro. As soon as I walked into three I was welcomed with a ray of sunshine from this young lady called Emma her smile was amazing. She explained everything I needed to know all the tariffs all the costs anything and everything she was on point definitely knew her stuff she was absolutely amazing she was kind caring and polite her smile was mesmerising so friendly . I couldn’t recommend anyone else better then this young lady … and if you want a phone or an upgrade make sure you go to Emma 5* review for sure definitely be going back ..!

Went in to ask about mobile phones and spoke with the Assistant Manager about options available. He was very helpful and informative ~ better than the O2 and EE shops I'd just been to beforehand. As a result, I bought a simple phone (elsewhere) then returned to the 3 store to sort out a PAYG simcard and get it up and running. Really good bunch of helpful staff here ~ Thank You 🙂

I came in here about two months ago to find out about roaming in the USA. The guy who served me was fairly unhelpful but today I went back and Sabah explained the situation with the contracts that I already have for me and my two sons. She explained the best way forward for roaming for all of the family under the 3 network. Thank you to Sabah, very knowledgeable and much appreciated.

I really enjoyed being at Three Merry Hill. I have just jointed Three last Friday and Dan was so helpful and patient with me. Really good customer service, will give you 5* 👍