1/5 Daniel B. 3 years ago on Google
Ordered
a
sushi
platter
via
Deliveroo.
The
image
used
to
advertise
the
sushi
platter
was
incorrect,
didn't
come
with
as
many
items
as
advertised.
The
image
used
portrayed
the
platter
as
including
several
more
expensive
pieces
of
sushi,
but
was
instead
filled
to
the
brim
with
Salmon
Avacado
Rolls.
Surprise
surprise
they
had
replaced
the
more
premium
items
with
cheaper
ones.
Rang
the
restaurant
who
defended
this
by
stating
that
since
the
items
in
the
platter
were
listed
below
the
picture,
it
was
perfectly
okay
to
lie.
The
person
also
said
"A
lot
of
places
do
this".
Glad
to
know
it's
okay
to
misrepresent
your
product
to
customers
as
long
as
lots
of
places
do
it!
I
can't
even
begin
to
imagine
the
mental
gymnastics
it
takes
to
respond
to
"I
don't
think
it's
cool
to
misrepresent
your
product"
by
saying
"I
think
you're
just
being
petty"
to
a
customer.
The
person
at
the
restaurant
was
not
only
not
helpful,
but
was
incredibly
rude,
obnoxious
and
hung
up
on
me.
I'd
be
surprised
but
judging
by
their
reviews
on
Google
this
isn't
out
character.
Refused
to
offer
a
partial
refund
or
deliver
the
missing
items,
so
I
went
to
Deliveroo
and
got
a
complete
refund.
Funny
how
a
little
customer
service
would
have
cost
them
a
few
pounds,
if
that,
but
instead
they
now
take
a
complete
loss
on
the
order.
Karma.
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