When did it become acceptable for staff including the section managers to wear trainers whilst working. Even Aldi and Lidl dress more appropriately and have better customer service. M&S wonder why there stores are shutting maybe start looking at your staff. Where has the passion gone? Thought your had mystery shoppers? Will never shop in a M&S again after the poor service I have received today

Was a bit disappointed in an item I had bought in blue water shopping centre, it had a button missing and the rest of the buttons were loose, the cost of the shirt wasn't cheap at £35, took this back to rushden lakes store which they didn't do in this store and the young girl checked to see if there was one you could get on line which they had none, so they offered me a full refund which I didn't want as I liked the item for a themed day, so I asked for a reduction and they said NO, which is unusual, so shoppers be aware of this.

Womens , mens and children's clothing. Some homeware, but not alot. A collection point downstairs at the back of the store. A foodhall downstairs. Elevator to go upstairs. Lingerie upstairs. Men's upstairs. Children's upstairs. A cafe upstairs.. Toilets upstairs by the till. Changing rooms available. Clean, open , easy to manoeuvre around store. Plenty of space in the Isles. Till service is very fast. Plenty of staff. Good store to visit.

I went to collect my clothing order at 7pm from my local store and it was no longer available even though it wasn't 7 days after my designated collection date. The staff at the store were very unhelpful and frankly quite rude telling me to just order it again, when I need the clothing item for Monday and I can't afford to just order it again as M and S have had the payment !! One very unhappy, disgruntled customer!

We visited the store this morning for a bra fitting and even though they were busy, Julie managed to fit us in. The service from Julie was flawless - she was polite, friendly, warm and efficient. She's an absolute credit to the store, thank you Julie.

A modern store, with a nicely laid out food section which has plenty of choice. The main part is split between men and women clothes/fashion, with some homewares on the first floor. Also, on the first floor is the cafe. This has a good selection of hot & cold food and drink items, with a good view out of the windows. In these times a great deal of care and thought has gone into the Covid-19 precautions, from social distance markers to hand sanitizer and the person at the door greeting shoppers. A good experience in a safe environment.

We complained about a fish dish being particularly smelly a day after it had been purchased. Unfortunately we no longer had the receipt but returned the box it came in. We were dealt with sympathetically and extremely efficiently by Viola at your Rushden Lakes branch and were compensated adequately. Viola was extremely pleasant and the whole episode was generally a delightful experience.

Myself and hubby had the worst experience today for the 2nd time in this cafe, badly organised, only 1 till open, long queues but staff not clearing tables, stood around chatting. Half the menu not available, freezing cold in there, we were brought 2 cold jacket spuds by a girl in a big black coat. Run by teenagers that haven't got a clue, we asked for a full refund and left to make a complaint but couldn't find a customer service. Definitely will not return, dirty tables, poor service cold food

The selection of menswear is really very small and disappointing. The staff are kind and apologetic about it, but it’s a real shame.

I had a bra fitting today (26/08/22) at the Rushden branch with a lady called Mary. She was so lovely. Thank you Mary for making me feel at ease, I didn't know what to expect after surgery - it really did feel like a normal bra fitting - Many thanks Rachel

Popped in for lunch had a lovely pie and mash with gravy although could have done with some vegetables to complete the meal. My wife had katsu chicken and thoroughly enjoyed it.

I just wanted to write a review to thank the lovely Julie in the bra fitting section of M and S for her excellent service. She was more than helpful and went out of her way to make sure everything was perfect before I purchased. Thank you so much Julie! 5 star service 😊

Been there for coffee, very nice staff and good food. Highly recommended 👍

Went to the cafe. Tea was good and so was the Danish pastry I had. All staff had uniform. Helpful staff. The cafe needs a but of a re vamp. Looked a bit tired. Damaged tables. There was also no saucer with the cups which was odd. Overall not to bad. The store itself was tidy and well stocked.

I work not far from this shop. It is always a pleasure to shop here. The stuff are all very kind an try to offer help all the time. I love this place and will keep shopping at M&S!

Love M&S Cafe, the staff is always nice and the coffee is great. The only problem is that this place is getting crowded so easily. Hopefully this issue will be solved soon.

Called as I'd lost my bus pass and thought I might have left it at a till. Spoke to Sam who was most helpful, he checkef the safe and then went downstairs to check around the tills where he found my pass. Very pleasant and gelpful. Thank you.