I hired Bill at PPS after explaining to him that I needed help getting my pool vacuumed ASAP and my pool water clear to enjoy the pool for the last 6 weeks of summer. He explained it was $115 a trip plus chemicals. After week 1 (And $199) I was told my pool wasn’t clean enough to vacuum it. Even though I easily vacuumed it with its clarity. After week 2 I was told the same (Another $199 later). 10 days later I was charged for $594!! My email stated they needed to use a lot of chemicals and that the vacuuming didn’t work because the iron was stuck to the liner. With the pool clarity being the same as it started, I brushed and vacuumed my pool with ease the day before they were here to hopefully reduce my cost. Imagine my surprise with a bill of $594 and no Improvement. Well, over 3 weeks and almost $1,000 in with PPS, my pool was basically unchanged. I asked Bill when I could expect results, he said he didn’t know but hopefully in 2 more weeks... leaving me with 1 week of potential pool use for the price of $1,600-$2,500 over the 6 weeks. Bill assured me he hoped it would be clean, but couldn’t guarantee it for that last week. I own 2 businesses, and I have never treated or been treated like this before. Bill was not only not understanding, he was unapologetic and didn’t offer any solutions for me. I wouldn’t recommend these guys to anyone! I couldn’t have been more disappointed.

0 Stars if I could, Brought in my water sample for testing - they said I needed a Gallon of Instant Conditioner for the pool. They sell it at $54.99 gallon. Find out it sells for half the cost. I do not mind paying a little extra to help out small businesses but c'mon man...Called the PPS in Burnsville 2 hours after the purchase and was told - that's our price. If you want to go get it at another Pool store and get it $27 less go ahead. He said - "We are the experts here" Lesson learned - NEVER buy from PPS without checking with other places!!!!!!!

The amount of contradicting information we’ve received about how to deal with an algae issue for our pool has been very frustrating. On top of that our heater hasn’t been working and we’ve tried calling service and leaving voicemails for weeks with no return call. Im sure it’s an easy fix but no one seems to have 5 minutes to help us…

New pool liner installed and pool closing was done last year by PPS. They came to open the pool this year and the liner had wrinkled pretty bad. Reached out to Bill and he stated that it will cost us $600+ to reset the liner that they originally installed. If you want wrinkles and poor alignment around the face plates this company will gladly charge you for it.

HORRIBLE business. I’ve been going to them for a year. Last summer they over sold me PH down. I told them I was new to pools and they gave me double what I needed. This year I brought my water sample in and they sold me PH Down again. I was in a hurry so I didn’t check the calculations. They have how many gallons my pool has. Got home and started to add some product when last years “mistake” happened. This time they sold me six times the amount of product that would’ve ever been required for my pool. It would’ve gummed up my chlorinator and pump like I did last year I brought the two big tubs that were not needed back. In a condescending manner they said that it’s not their policy to return chemicals unless it has a sealed which clearly these did and we’re not broken I said so I’m just out the money because you guys way over sold me the guy actually smiled when he said yes for the amount of money that they charge their staff is horrible. I don’t like to leave reviews like this, but I would hate for anyone to have to drain the pool because of these morons. I left the two buckets on the counter and left because I was so disgusted. The management should really look into who is working for them.

NEW POOL INSTALL: I had a very rocky start with Nik (Sales) at the beginning as the response time was slow and snarky when he did respond. Didn’t seem to want my business. At that time, I went with them solely because they are the only installer in the Twin Cities that install the the Radiant pool l wanted. So, I decided to “let it go.” I received a call from the owner, Terry that he wanted to start the next day and a week earlier than anticipated. I was thrilled! He and his crew came out and installed my new Radiant pool and I was filling it by Day 3. Again, exciting! I paid my final (large) balance which PPS lost. I contacted them after a significant amount of time and questioned why it hadn’t been cashed. I had to cancel it with my bank and reissue a new one. These things happen and I get this. But, I would think someone would have contacted me: After many emails, I finally got an apology from their finance person. I had a terrible orientation once pool install was complete (day 4). It was pouring rain and their was no sod or concrete yet around pool and yet the orientation person had me go out in rain boots. That lasted 2 minutes as I fell on my knees in the rain /mud and then my boot was stuck in the mud up to my knee. My foot would not move. I was able to leave the boot in the mud and remove my foot and wobbled (barefoot) over to where he continued my 5 minute orientation. Seems he would have stopped at this point! Never should of had me out there. Yet, he did not. I was in the rain, with no sock/boot and now not retaining anything he said. When I asked for a re-do, they sent the same person. I felt quite lost after pool was installed, my sales guy was gone, Installers gone and orientation was poor. As a new pool owner, their were many questions along the way that I would need help with. Who do I call for assistance? For the amount of money spent, a project manager or coordinator should be on staff to be a customers go-to with any and all questions as the current process is very disorienting. Now for the good; it has all happened after install. The PPS Burnsville store has excellent staff working, they are so incredibly nice and helpful. They seem to be more skilled about chemicals versus the equipment however. I have them test my water weekly and they are more than willing to help me learn all that I need as a new pool owner regarding the chemicals. In addition, I ended up finding Bill at service to be helpful. I’m still learning and would love to run things by someone, yet I think even Bill is losing patience with me. I used the contractors that PPS regularly utilizes and they were absolutely fantastic! Easy to talk with, ask questions without feeling as if I’m a burden. Even now, 2 months past install, I can contact them with any question and they would gladly help. First, LCI Landscapes (Fardos) is an amazing designer and so pleasant to partner with. I felt like I was her only client and she always had suggestions on where to help me stay within my budget without losing the look she knew I was looking for. In addition, ConcreteDesign (CD) and owner Chad, was also a fantastic partner. He and crew were meticulous with their work. I also had many questions and Chad was quick to respond and help. Again, even now I can contact him with questions and he will kindly respond. Both of these contractors are true examples of great businesses. They don’t make you feel like a problem, after payment is paid in full. I have completely fallen in love with my Radiant pool. It is like a mini vacation right in my backyard and Performance Pool and Spa knew how to install a pool. They know what they are doing with actual pool installs. Yet they have areas to improve in and mainly around communications. Provide a new pool owner the feeling of open communication from the beginning until the owner is fully oriented and comfortable. Remember, this is a HUGE investment and the entire experience should be fantastic.

Buyer beware this place is a joke. The first tech they sent out took almost an hour to replace my topside on my hot tub. Told me it would be covered under warranty then I get a $800 dollar bill. The tech was so stupid that he didn’t know the difference in a corroded wire a mouse chewed wire. We bought a Sundance hot tub that we were told would keep its temp in the winter the temp drops so fast you get cold I would recommend using valley pool and spa for you all your pool needs. If they can’t diagnose a simple hot tub I wonder how many mistakes they make in there pool builds. Make sure you read all the bad google reviews before thinking of using these crooks. Check out the better business bureau also before using them

Very consistent on their help. Readings are accurate and what they provide adjusted perfectly 2023 very helpful again Have been going in for 5 years now have never had any issues always got my questions answered.