Featured Reviews


Frequently mentioned in reviews: staff (10) hotel (9) nice (8) service (7) good (7) clean (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 Priscila O. 1 year ago on Google
    Nice rooms with beautiful views and a cute pool. Bad services from the staff. Spent three nights here and paid a lot of money. Only 3 people of the whole staff were qualified to work in a 4 star hotel. Most of the waiters and staff were very young girls which were very disrespectful and made our stay unpleasant at times. They really need to improve their communication and hospitality as for now you will pay a 4 star hotel but get the service of no stars... Other than that the location is gorgeous and the breakfast was tasty but needs much more vegan options. For now, I have mixed feelings about this place...
    2 people found this review helpful 👍

  • 1/5 Cristi P. 1 year ago on Google
    I didn’t stay at the hotel but i came here to eat something. The service was really bad. I waited 2 hours and a half and still didn’t receive my desert. The food itself is not that bad but the waiting is not worth.
    1 person found this review helpful 👍

  • 1/5 Roxana A. 2 years ago on Google
    Was planning to go this hotel, however the discrimination encounter was unbelievable not only the lady’s speech was discriminatory but her tone too .... there is no law either local or international giving the right to a hotel employee to forbid families to have access to hotels facilities if you are not vaccinated ... how they dared to create such rules while we would pay for a service that is not accessible for those whom according to their rules are not vaccinated ... who are they to impose or to ask people to vaccinate ...I was astonished by her attitude who start raising the voice and arguing with me on the phone ... if this is the attitude of the personal who should offer a high standard of service for the fees we pay is very disappointing and I hope people think twice before choosing this property ...
    1 person found this review helpful 👍

  • 3/5 Marius B. 3 months ago on Google New
    The reception staff didnt want to turn off the TV in the children playroom. Our kid kept watching cartoons instead of playing. Also guests were walking with their shoes on through the room where kids are playing in socks. The food and service were good otherwise.

  • 5/5 Adrian P. 2 years ago on Google
    We stayed 3 nights and it was a come back after 4 years. It was great, clean, super buffet breakfast, nice spa facilities, inside pool, good location and nice service from the employees. All the people wearing masks and anti covid measures respected at the restaurant. The manager was there everyday looking that everything to be great for the guests. Congratulations!

  • 5/5 Natalia I. 5 months ago on Google
    The hotel is great. Clean rooms, friendly staff, amazing view from the windows. The food is delicious. Thank you so much :)

  • 5/5 Albert A. 8 months ago on Google
    The room was as clean as it gets, although some maintenance in the bathroom once a year will not be so bad, limestone has been deposited in the shower and it doesn't look that good. You find pretty much what you need in the room stored in little boxes, from toothbrush and toothpaste, to silicone brush for your shoes. The food is also amazing, breakfast is very various, launch and dinner might seem a little bit expensive but trust me that you get top notch food for what you pay. The location is also astonishing and off season is really quiet.

  • 4/5 Emanuel C. 10 months ago on Google
    Very nice stay Positives - The staff was very nice. We've read previously that they can be uptight or rude, but they were professional and nice with us, cannot complain at all. - Varied and interesting breakfast. Plenty of egg options, cheese, meat, Humus, vegetables, and some sweet stuff. - Generous parking lot. - the hotel looks nice, and clean. - they have 2 saunas and a pool To improve - we stayed 2 days, but they didn't cleaned (vacuumed) our room, only arranged it a bit - The gym is not actually a gym, has maybe 2 or 3 machines (treadmill, 1 bike, some dumbells) - it's nice that they have a pool, but it's a bit small

  • 1/5 George-Sorin P. 1 year ago on Google
    Want to eat a lunch 7 adults and 3 children, seat in get our menu and 30min after we still wait for someone to come and ask if we want to order..

  • 5/5 Mircea B. 2 years ago on Google
    Great place for families who are after convenience and value for money. 2 minutes walk to the slopes, food and wine list in the restaurant are at par with more expensive places in Poiana Brasov and the staff is very nice and accomodating.

  • 4/5 Mihai S. 1 year ago on Google
    Very good quality but things are a bit pricey for a regular turist

  • 5/5 Ciprian C. 1 year ago on Google
    There are too many great things to write them all here but the price per night for 4 stars rooms definitely worth it. Employees very Polite, everything clean, food is actually great. The pool and spa and sauna perfect. Keep it going! We will come back for sure.

  • 5/5 Alia Yasmin J. 3 years ago on Google
    Loving everything about this place. The hotel is beautiful and offers so many opportunities of relaxation and of having fun; the staff is so kind, helpful and professional, and the food never disappoints. The prices are excellent given the high quality of your stay. And considering the Covid-19 situation, I don't think one could ask for more. The staff and manager take care to permanently disinfect everything and offer all the necessary conditions for us all to stay safe. My favorite place in the whole region so far!

  • 3/5 George A. 2 years ago on Google
    Bored and slow service. It was so hard to get a table for 6 setup. 75% of the tables were free - but all set in configurations of 2 and 4ppl. And to set them for 6 was a bit offesive for that fellow - rarely got so dirty looks :) He then took 20m to get our drinks with barely any customers on the terrace.

  • 5/5 Dan H. 2 years ago on Google
    Food: really good, especially when taking into account the quality / price ratio. Staff: kind, efficient, makes you feel welcome. Accomodation: almost everything you need except AC (usually not needed at this altitude, but the weather was really warm).

  • 5/5 Alexandru V. 2 years ago on Google
    I have attended a Toastmasters event here. There are three things that positively impressed me: 1. The Hotel Director He opened our event and explained all the safety information. While we were having our lunch, he constantly checked on us and sought. He impressed me the most with his respect and modesty. 2. The staff's hospitality I have interacted only with 4 members of the staff, but they were all kind and helpful. 3. The food The dinner was a buffet. Quite diverse, but most important, delicious. What I didn't like, were the hand driers from the bathrooms. None of them worked. However, I will still give it 5 stars, as the other things balanced my opinion towards the positive side.

  • 5/5 Angela Elena M. 2 years ago on Google
    My husband and I stayed here for the spa facilities. We enjoyed it although we prefer the jacuzzi water a bit warmer. Staff attentive, good breakfast included in the room price, clean rooms.

  • 4/5 Mihai M. 2 years ago on Google
    Nice hotel. Staff is friendly and helpful, food is good and fresh and the rooms are clean. Parking is a big plus. What could be improved: - Shower heads in the bathrooms are quite difficult to be used - Matrices are not top quality


Call +40 752 333 645 Open on Google Maps

Amenities


  • Hotel
    • ✓ Free Wi-Fi
    • ✓ Breakfast
    • ✓ Free parking
    • ✓ Accessible
    • ✓ Pool
    • ✓ Laundry service
    • ✓ Kid-friendly
    • ✓ Restaurant
    • ✓ Hot tub
    • ✓ Spa
    • ✓ Fitness center
    • ✓ Bar

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