3/5 Shelley H. 1 year ago on Google
Was
disappointed
overall.
I
chose
this
hotel
for
my
husband's
50th
birthday,
as
I
had
been
many
years
ago
and
it
was
wonderful.
We
booked
a
deluxe
sea
facing,
garden
room.
We
got
a
room
on
the
ground
floor,
at
the
end,
almost,
in
the
parking
lot.
The
room
smelt
of
smoke,
and
had
cigarettes
in
the
ash
tray
outside.
When
I
booked,
there
was
no
mention
of
a
room
in
a
parking
lot
as
I
would
never
have
booked
it.
I
asked
to
move
upstairs.
Initially
I
was
told
they
were
full,
and
then
the
manager,
said
we
could
move
to
the
room
directly
above.
Which
was
better.
The
room
felt
tired,
pictures
missing
off
the
wall,
some
furniture
old
and
scratched.
The
first
morning
I
showered,
then
there
was
no
water
for
my
husband.
I
went
to
reception
to
find
out
what
the
problem
was,
they
told
me
the
municipality
was
working
on
the
water,
and
it
would
be
off
from
9am
to
3pm.
When
I
asked
why
nobody
told
us,
when
we
checked
in,
the
evening
before,
the
receptionist
said,
'we
put
up
signs'.
The
way
we
walked,
to
the
restaurant
and
back,
to
our
room
there
were
no
signs.
Really
think
the
management
and
staff
could
have
put
in
a
little
more
effort
to
inform
guests.
Certainly
did
not
feel
like
a
4
star
experience.