Been a member here for a few months now and it's been.. okay. Today I was looking forward to jumping back in following a few too many pork pies over Christmas, but travelled there to find I couldn't get in because it was "fully booked" for the rest of the day. If you are thinking of joining then make sure you bear that in mind. The maximum occupancy of the gym according to the booking system is just 30 people and you need to book all sessions in advance. There was no alternative option available, like one-in one-out, just simply 'no not today'. This after being closed most of the festive period. I will now be booking as many half hour slots as I can well in advance. Equipment-wise, quite a lot of squat racks but the machines are all dated and pretty useless (no proper lat pull downs or row machines sadly). During peak hours it's like the purge in there with dumbbells all over the floor, so I tend to avoid these hours where possible. Overall looking forward to finding a new gym but sadly not many options in the Didsbury area.

Not worth the membership fee. On several occasions I've turned up and had to leave because there were no free spaces in the gym. Clearly their capacity is too small but they continue to accept new members regardless, meaning you are not getting what you pay for. To book a class people actually have to wait for the spaces to open up and then they're gone in seconds, as though you're booking tickets for Ariana Grande. In terms of gym facilities and classes, there are much cheaper options out there with higher quality equipment and spaces, where you do not need to book a day ahead to just use the gym for an hour.

Customer service serious need to be improved. Staff at the reception rude and unprepared, they never have solution for your needs, you e-mail customer service then and will never have answer back. They only happy to take your money or steal your money. They have this ridiculous booking system and you get fined if you don't cancel your class within 4h if you cannot attend, which is fair enough. The problem is that you might get fined even if you attend the lesson and scan your code. Then nobody can remove this fee or help. And you cannot book your activity if you don't pay the fee first. So you pay monthly membership but are not actually able to book unless you pay a fee that was applied unfairly! And that no one can remove or help you with! Which I did! You ask for refund and customer service is silent 4 or 5 days! So I thought to write here a review and see if something happens! I noticed they sometimes answer to negative review! You wouldn't need 30 grumpy members of staff. You'd need a third of it but prepared and smiley and happy do do their jobs.

WHAT A SHAME! The gym, have several issues that are compromising the cleanliness and safety of the facility. Firstly, the gym has not been presented in a clean condition from the moment that you set your foot in at 5.30am. Despite being a place where people come to improve their health and well-being, the gym is frequently untidy and poorly maintained. There are often misplaced gym equipment and trash not properly disposed of. This not only creates an unpleasant environment for members but also poses health and safety risks. Furthermore, at opening time you will have to deal with many heavy weights ( especially barbells and dumbells) left unracked, loose, and fully loaded, creating hazards throughout the gym. There is no excuse, this negligence poses a significant risk of accidents and injuries to gym users and is ridiculous that no one from the closing/opening shift can't get bother to look after this important matter. It is the responsibility of the gym staff to ensure that all gym equipment is properly organized and stored to prevent any potential harm to members but unfortunately no one seems to take this issue seriously, even after several complains. It is unacceptable for a facility that promotes fitness and wellness to neglect basic cleanliness and safety protocols. In addition to the health and safety concerns, there is the disappointed for the recent fee increase . The decline in service quality, as evident by the lack of cleanliness and safety measures, does not justify the increase in fees.

Truly one of the worst gyms I’ve ever set foot in. Equipment is old, knackered, or completely out of service. The gym space for free weights and machines is tiny and crowded. Weights are always all over the place. The floor is dirty so if you’re doing press ups on it, you end up with all sorts of rubbish on your hands. Wouldn’t recommend it to anyone who won’t make use of the pool or classes as these are presumably the only benefits to being a member here. It’s shambolic.

Found house keys ( POLAND ) on Hough End Playing fields. Some of you will know someone who has lost them. Point them this way. See Photos. Ask at the leisure centre for them back. Handed in today, 20/04/21. Good luck.

I am changing my review from 5 star to one star review. Totally desrespecful to the need of South Asian and Muslim community. They have 3 per week women only swimming sessions which is great they managed to make it recently all led by female lifeguards, with a big sign at the entrance " Women only session in progress". But, they allow men to use the changing room while the sessions are in progress!!!!!!! I have pointed this out to the manager, but he was not interested to take any action. The staff have zero awareness towards the community needs. Also, they do not provide a pool ladder at the middle lane, when they divide the pool into lanes for diffrent speed swimmers. It is quite hard even for people without disability to get in and out of the pool.

Swimming pool is so clean. Staff incredibly helpful and friendly I've been going here now regularly since Nov. It is such a welcoming place. Big shout out to the 'gals' on reception. They start my visit with a smile. Thanks to Pauline, Sue and Gayle.

went in last minute for swim shorts for my son, the till scanner wasn't working and the staff member continuously tried to sort it for me and managed to do it. Really helpful. ide return for his brilliant customer services. didn't get his name but really helped a distressed mum! Forever greatful 💖 it was a rush as my son had swimming lessons there the next day and he has to have set shorts or he would of had to sit out!!

APPALLING customer service... or should I say lack of. I have been a member of the gym (which is more just a room of running machines) and used the pool which isn't great. If you ask the staff any kind of question for any reason they speak to you like you have taken the first born child. I've observed that they seem to go out of the way to be extra rude to people of colour. If you can I would use an alternative centre.... once my sons swimming lessons are complete I'll be moving on.

Such a shame, this has all the potential to be a fantastic gym but the management fail to maintain any standards. Around the showers next to the swimming pool accessed by everyone including children and the elderly, there is actual mould on the back of the shower doors, EVERY ONE OF THEM and around the shower areas are full of mould and filth. There is no way that can build up like that if the place is bleached or deep cleaned even just once a week - that mould is a result of months of neglect. Appalling standards, the management need replacing or the staff need basic training. Someone needs sacking as otherwise it’s seems to be a fantastic gym. It does make you wonder though if that’s the standards with cleanliness, is the stuff we dont see kept on top of such as health and safety, especially when a lot of children and vulnerable people use this facility.

I went on the women-only day to find men in changing room! Absolutely inappropriate and inconsiderate. Center needs to either fix this or stop their false advertising.

Very poor, it's got worse, week by week, and now the groups are over crowded and witnessed a child starting to drown and have to be pulled out of the pool only because his mum noticed him downing not the instructors and then after this there was 3 instructors all talking and not watching the kids. This is a shambles and is a accident waiting to happen save your money and your kids lives and don't visit

Hough End Leisure Centre has lovely staff and runs like clockwork! The place is clean, which is great and they have plenty of showers in the changing rooms. I can only speak about the swimming area as I didn't visit the other facilities available. The only thing letting it down, in my eyes, is the parking situation. Hopefully, this is a temporary bugbear.

There are a lot of things wrong with this gym. Before you get to the gym the app is clunky and requires you to book to use the gym. When you arrive the carpark is too small. The changing room is often dirty think used underwear in the lockers. 🤮 The gym is overcrowded if you are only able to go mornings or evenings there's no chance of getting access to a bench or rack. The equipment is poorly maintained and machines are often out or order. At £35 for a full membership it's a total rip off.

Gym is too overcrowded and machines are old/don’t work. Everything is unorganised and dumbbells and plates are never put back or put back in the wrong place. (Some)Desk staff are rude and speak to you in a bad manner.Atmosphere is also unwelcoming. Would be alright for a quick workout but nothing more Wouldn’t recommend-there are much better alternatives

The worst leisure centre I have ever been to! Constantly broken equipment and a serious cleanliness issue (mould hair and dirt all can be found in the changing areas and poolside). I've mentioned the cleanliness issues multiple times to staff and they do nothing about it, I'd avoid this place at all costs and go to withington swim baths instead

Great leisure centre with many activities including swimming pools and gym as well as sauna + steam room. It gets quite busy during swimming lesson times, toilets are in a terrible state - definitely needs a cleaner during those times. Would also benefit from a larger parking lot.

Hough End is a friendly and welcoming leisure centre. They offer a wide variety of cardio / strength machines & free weights. The classes that they offer are decent too. Membership is affordable & much cheaper than many comparable alternatives. They also have Personal Trainers available for tailored fitness programs if you need/want that extra push - I would highly recommend giving it a try. Through my sessions with Jack, I am now the fittest I've ever been :) I'm happy to recommend to anyone!

Terrible booking system and unacceptable level of service. Not able to use the pool when I want to. Have been turned away from the gym multiple times despite the gym being open and spaces available. I have never been so physically inactive and I have my membership at Hough End to blame. Negative response from customer services regarding a refund. Rude reception staff. Go elsewhere.

It's appalling that you can't pay and gain access upon entry. I have seen many people including the elderly being turned away because they don't have internet access or their phones cant download the required app. They are prioritising technology and efficiency before the needs of the people. It's absolutely disgusting.

Today I visited your leisure centre with my sisters and the children for an hour's swim. As I've just had a baby, I was unable to join in so sat up in the spectator's area to watch them enjoy themselves. I sat on the row of chairs closest to the safety glass and handrail. I had a new dress on and it has brushed past the handrail which you would agree is only a small space. My dress is covered in rust off the hand rail and it's not just a little bit. I come home and tried to remove it with stain remover ect and it just won't come out. I'm really annoyed that a new dress I've just put on is now ruined and I'm not able to wear it again. If you could get back to me I'd very much appreciate it. I have sent this via email on the 16/08/2022 still no reply

Quite a small Gym, but nice facilities including pool, sauna/steam room, and squash courts. Equipment in Gym isn't anything special and can feel a bit cramped. Free parking for customers is always a plus.

I've been there with my daughter recently and we loved the place.. The water showers were warm, both swimming poll were warm.... a nice temperature... specially the small pool... It was clean and new... I will definitely come to swimming again.

Pool area always clean. Best pool as you can see the sunset, trees and grass as you swim. Absolute bonus

took my 3 year-old grand daughter for 1st swimming lesson, she loved it great patient instructors

The steam room is often out of order and in need of a few repairs. The water fountain in the health suite also needs replacing as it's nearly impossible to use it to fill up your bottle. Watch out for the notice period required for cancellation as well, I was not able to leave this gym until 7 weeks after I tried to cancel.

Nice staff and a nice building but sorely let down because the weights section is way too small. If you want to come in the afternoon trying to get any equipment that isnt a treadmill is nigh on impossible. If this gym wasn't so busy it would be brilliant.

Decent modern 25 metre swimming pool with big windows looking over Hough End fields. Good quality and well maintained changing facilities too - the large area of private cubicles is much better than open changing rooms separated by gender which some other local pools are still stuck with. Staff also seem pretty good. Highly recommended if you want to go swimming - can't speak for the other facilities as I've not tried them but from the information online I imagine they'll also be decent.

Nice pool not to busy. Good facilities.

plenty of space, friendly staff and everything you want in a gym, rarely busy either!

Well maintained equipment and surroundings. Friendly staff. Excellent overall experience every time.

I've seen lots of good reviews by family and friends. I wanna ask if a 12 year old can lift weights in junior gym

Such a nice gym, staff are lovely, cant fault it really!

My all time favourite gym and swimming centre 🏊‍♀️

I have had my membership for the last 6 weeks. Over this period on 9 occasions I have had to report issues for multiple reasons for example the steam room not working, issues with the sauna and then on multiple occasions both not working. I am paying £32 a month for a service which doesn’t meet its worth.

Very poor customer service. The gym is lacking in proper equipment. Sauna & steam room is filthy. Majority of the time the temperature is very low in the sauna, defeats objective of a sauna. The steam room is mostly broken and takes forever to repair. Overall terrible management. The staffs and the place, both need cleaning out.

Really great place to getting in shape in the gym, or having a relaxing swim after work. The place is clean and well maintained, great activity for you or a full family

A great gym with a great atmosphere. I feel very comfortable and relaxed there 👍🏼

The NHS have rehabilitation gym sessions here. Via your GP. Excellent facilities and staff are helpful. Undergoing a serious overhaul in the coming months is the Hough-playing field's. There are some ambitious projects ahead. Restaurant, several artificial 5 a side football pitches and more !

ridiculous customer service.we paid £27 end of august for student membership and froze the account end of Sep because of my wife’s pregnancy the again withdraw £25 from my account first of Oct and my wife could not make it so we just cancelled our membership end of Oct but they did not refund £25 because and told me we needed a 3 weeks notice😄.notice for what?! Rubbish customer service. £52 for 1 month using the Gym.

Very nice pool to swim in, spacious and well maintained. I am very happy to have found it. It's really worth it!

Staff openly swearing in front of young children. Staff member condescendingly explaining to visitors they’re playing sports wrong. Disappointing customer service. Pool was fine and nice facilities but let down by staff

Popped in today to book a gym session for my son and myself, Pauline on the desk was very helpful if there's some kind of employee recognition programme I would like to nominate her. going back later for our first session.

Nice facility, very clean, but very crowded for Swim for Fitness sessions, with two small lanes for faster swimmers that get very busy.

Really nice gym. Great facilities with pool and squash rooms, quite affordable. Honestly the only con was ups be that the younger staff are not nice or service oriented, and they would start going about their cleaning routine around 21:30, hoovering between your legs while you’re exercising - which isn’t cool IMO.

The attitude of the staff is vile, they treat you like rubbish and are very very rude. I joined and cancelled after a month. I strongly advise everyone to avoid this gym. Withington baths gym is near by and is smaller but is much better. To the manger here, you need to be sacked.

Majority of the staff are either very unhelpful or rude. Especially the people who work on reception. When going to the gym I don’t expect to be shouted at by the receptionist. Also, the equipment is years old and often faulty with weights being left scattered across the floor. If not for the lack of gyms in the area I would not be going.