3/5 Michelle K. 1 year ago on Google
I
stayed
here
at
the
end
of
February,
looking
to
treat
my
sister
to
a
nice
spa
weekend.
The
good:
The
Still
Spa
had
such
a
relaxing
environment.
My
provider,
Christine/Christina,
was
attentive
to
tweaks
I
asked
for
in
my
service
and
I
would
wholeheartedly
recommend
her.
The
rooms
at
the
hotel
were
clean
and
extremely
comfortable.
The
"raid
the
pantry"
was
a
fun
late
night
treat,
especially
for
a
staycation
like
we
were
doing.
The
bad:
Everything
was
great
until
I
talked
to
the
staff
due
to
lack
of
consistency
and
lack
of
communication.
The
self
park
procedure
we
were
told
about
upon
check
in
was
odd.
It
was
so
odd,
we
went
back
down
to
clarify.
Turns
out
what
we
were
told
by
the
staff
was
incorrect
--
we
had
an
issue
when
when
we
tried
to
leave
the
garage.
The
parking
attendant
explained
a
different
procedure
which
made
more
sense.
Upon
going
back
to
the
hotel,
I
politely
let
the
staff
know
there
was
a
miscommunication
since
I
didn't
want
other
guests
to
have
the
same
issues
as
I
did.
I
was
just
told
it
was
"obvious"
how
parking
worked.
It
felt
like
a
slap
in
the
face
since
we
had
already
attempted
to
clarify
the
weird
procedure
we
were
told,
then
had
an
issue
with
the
parking
attendant
when
following
exactly
what
the
original
staff
member
told
us.
There
was
also
a
lack
of
consistency
with
communication
--
I
discovered
there
was
a
self
park
fee
only
after
I
happened
to
overhear
another
guest
being
checked
in.
It
wasn't
about
the
literal
fee,
it
was
about
the
lack
of
information
I
was
given
upon
check
in
myself.
I
ended
up
submitting
a
post-stay
survey
directly
to
the
hotel
about
this.
Even
their
"thank
you
for
your
response"
email
was
lacking.
They
didn't
address
this
issue
at
all.
I
was
also
addressed
by
my
last
name,
which
is
only
four
letters
and
the
manager
didn't
even
care
enough
to
spell
it
correctly.
The
response
also
read
like
it
was
hastily
written
on
a
phone
during
a
coffee
break
with
little
care
or
thought
put
into
it.
Overall,
the
amenities
and
hotel
itself
were
great.
However,
I
expected
much
better
communication
and
consideration
from
the
hotel
staff.
I've
had
better
service
staying
at
worse
hotels.
I
won't
be
staying
there
again.
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