1/5 Adam H. 2 months ago on Google • 2 reviews New
We
booked
this
hotel
in
August
2023
for
a
January
2024
getaway.
My
wife
was
so
excited
for
this
trip
because
it's
been
a
dream
of
hers
for
17
years
to
have
a
Sea/Ocean
view.
Upon
booking,
the
hotel
offered
3
options
through
Expedia.
A)
Studio
Suite,
2
Double
Beds,
Sea
View
B)
Studio
Suite,
1
King
Bed,
Sea
View
C)
Studio,
2
Double
Beds,
Ground
Floor,
Partial
Sea
View
We
paid
a
little
bit
more
to
ensure
we
received
option
A
and
our
Expedia
Itinerary
confirmed
as
much.
The
day
before
our
Trip,
the
Hotel
contacted
us
attempting
to
bill
an
additional
fee
(approx
$400
CAD)
for
our
young
child
vacationing
with
us,
even
though
their
ads
stated
Children
stay
free.
The
Hotel
acknowledged
this,
withdrew
their
request,
and
immediately
changed
their
ads
on
Expedia
for
future
bookings.
First
problem
solved.
Upon
arriving
and
checking
in,
we
received
one
of
the
Ground
Floor
Suites
despite
our
booking.
The
room
we
received
was
just
outside
the
lobby,
elevator,
and
staircase,
and
we
could
hear
absolutely
everything
outside
of
our
room
for
the
duration
of
our
stay.
The
Sea
View
we
received
was
in
fact
the
Partial
Sea
View
they
advertised,
and
our
view
consisted
of
the
Outdoor
Pool,
Pool
Bar,
Hotel
Guests,
Chainlink
fence
with
barbed
wire,
and
beyond
all
of
that,
the
sea...
We
inquired
with
the
hotel
staff
and
manager
regarding
our
accommodations
explaining
we
hadn't
received
what
we
had
booked,
and
the
manager
stated
the
Ground
Floor,
Partial
Sea
View
was
a
marketing
attempt
they
used
in
the
summer,
but
we
had
received
what
we
had
booked.
The
Ground
Floor,
Partial
Sea
View
ad
had
mysteriously
disappeared
on
Expedia
after
this
conversation.
Fortunately
we
had
screenshots
of
our
Itinerary
as
well
as
screenshots
of
the
other
listings,
but
still
no
acknowledgement
that
we
were
given
the
wrong
room
and
that
we
should
contact
Expedia
as
it
may
have
been
Expedia's
problem
to
deal
with.
Contacting
Expedia
didn't
get
us
anywhere
as
they
had
contacted
the
Hotel,
and
the
Hotel
simply
stated
they
had
given
us
what
we
booked.
At
this
point
the
hotel
was
booked
to
capacity
and
they
did
not
have
any
other
rooms
to
give
us.
We
had
asked
them
if
there
was
anything
they
could
do
for
us,
it
would
be
greatly
appreciated.
We
were
stuck
with
that
room
for
the
entirety
of
our
9
night
stay
and
my
wife's
dream
vacation
had
been
shattered.
Had
the
Hotel
showed
any
kind
of
accountability,
or
made
any
kind
of
effort
to
make
our
stay
more
enjoyable,
we
would
have
been
fine
with
that.
Zero
action
from
the
hotel.
We
tried
our
best
to
put
the
situation
in
the
back
of
our
mind
and
enjoy
the
rest
of
our
vacation,
but
sadly
our
stay
at
the
Coral
Sands
has
left
a
sizable
stain
on
the
memory
of
our
vacation.
I
would
not
return
to
this
hotel
in
the
future,
and
would
recommend
that
others
avoid
it
as
well.