1/5 Caroline L. 2 years ago on Google
I
booked
a
last
minute
room
for
one
night
on
on
the
day
of
check-in
(in
August).
I
then
turned
up
to
the
hotel
at
around
3.15pm,
which
is
after
the
standard
hotel
check-in
time.
When
I
turned
up,
due
to
the
late
booking,
the
room
wasn't
ready
so
I
was
shown
to
the
hotel
bar
to
wait
until
the
room
was
cleaned.
I
was
then
taken
to
the
room
about
an
hour
later.
The
room
that
I
was
taken
to
was
in
the
far
east
corner
of
the
hotel
on
the
1st
floor.
I
didn't
even
have
a
chance
to
unpack
before
I
noticed
a
lot
of
very
off-putting
things
in
the
room.
1.
The
bed
was
made
but
it
was
clear
from
looking
at
the
floor
that
the
floors
had
not
be
swept
or
washed
-
there
were
dead
mosquitos
and
flies
all
over
the
floor.
2.
A
cleaner
came
barging
in
the
door
without
knocking
about
15
minutes
after
I
entered
the
room
with
the
expectation
that
the
room
was
empty
and
that
she
was
supposed
to
clean
it.
When
she
saw
me
she
looked
very
confused
and
embarrassed
and
left.
3.
There
were
renovation
and
building
noises
(like
hammering
and
drilling)
coming
through
the
extractor
fan
vent
in
the
bathroom
(the
maintenance
guy
came
to
check
this
out
and
it
was
confirmed
that
it
was
not
the
noise
of
the
fan,
it
was
construction
noise).
4.
There
were
multiple
mosquitoes
flying
around
the
room.
I
am
an
asthmatic
so
I
am
not
able
to
spry
fly
spray
around
me,
especially
somewhere
that
i
will
be
sleeping.
This
coupled
with
the
fact
that
the
hotel
is
clearly
a
party
hotel
and
the
room
being
right
next
to
the
people
drinking
at
the
bar
and
using
the
pool,
the
room
was
incredibly
noisy.
Less
than
an
hour
after
I
entered
the
room
and
surveyed
everything
going
on,
I
called
the
receptionist
and
explained
the
situation
above
and
asked
if
there
was
a
different
room
I
could
move
to.
She
told
me
there
was
not.
I
then
called
back
a
few
minutes
later
and
asked
if
it
was
ok
if
I
checked
out,
considering
I
had
made
the
booking
not
3
hours
prior,
and
she
said
that
was
fine
and
that
I
would
need
to
request
the
refund
through
the
booking
agent,
who
would
then
request
it
through
the
hotel
manager
and
CFO.
I
did
request
the
refund
through
the
booking
agent
but
when
they
requested
it
through
the
hotel
it
was
denied.
I've
since
been
calling
and
emailing
the
CFO
and
she
is
not
turning
my
calls.
Still
waiting
for
my
$500
USD
refund.