1/5 Alphia B. 5 months ago on Google
I
cannot
recommend
this
accommodation
at
all.
My
colleague
visiting
booked
a
room
here,
and
when
we
arrived,
it
was
immediately
clear
that
something
was
seriously
wrong.
The
room
she
was
given
was
nothing
like
the
one
that
had
been
advertised
and
booked.
It
was
a
complete
bait-and-switch
situation.
To
make
matters
worse,
when
we
approached
the
person
at
the
front
desk
(who
claimed
to
be
the
manager),
she
apologized
for
her
appearance,
saying
she
was
in
the
middle
of
cleaning.
That
wasn't
a
problem
for
us;
we
understand
that
these
things
happen.
However,
what
followed
was
absolutely
shocking.
When
we
asked
questions
about
the
room
mix-up
and
requested
to
see
the
room
she
was
switching
my
colleague
to,
this
so-called
"manager"
became
incredibly
hostile
and
rude.
It
was
not
only
unprofessional
but
also
super
distasteful.
We
were
shocked
by
her
behavior.
As
we
were
super
calm
in
asking
her
questions.
Eventually,
she
miserably
showed
us
the
room,
and
it
was
NOTHING
compared
to
what
was
booked,
we
asked
her
why
they
would
advertise
a
room
that
wasn't
available.
Instead
of
providing
any
reasonable
explanation,
her
response
was,
"I'm
not
in
the
mood
for
this,"
and
she
simply
walked
out,
leaving
the
three
of
us
there,
dumbfounded.
This
level
of
unprofessionalism
and
blatant
disregard
for
customer
service
is
absolutely
unacceptable.
I
cannot
emphasize
enough
how
disappointing
and
frustrating
this
experience
was.
We
promptly
left
the
establishment
and
found
accommodations
elsewhere.
Avoid
this
place
at
all
costs.
One
star
is
too
generous
for
this
terrible
experience.
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