BEWARE!!!!! and please share. ‘The Living Care Group’. Recommended by Jet2 for pre flight COVID testing. Charges £95 (£75 if you are lucky enough to use the discount code that Jet2 offer but often to difficult to apply). We fly early in the morning and still no result, not answering phone calls, e-mails or messages. We are not the only ones that have been ripped off, Jet2 have had numerous complaints. The test expires at 2pm tomorrow, when we were due to land in Tenerife, so flight needs to be re scheduled and a further test booked - with another provider! Not complaining but don’t want others to face the same disappointment. Jet2 advertising an easy and stress free experience, I think not!!!

My wife had colonoscopy today by Nicholas burr. Made her feel totally at ease and everyone was so friendly and helpful. She suffers from panic attacks yet everything went smoothly and she came home happy it had gone so well.

As others have mentioned, this company was recommended by JET2 so we ordered our Covid tests early. Got the email to say they'd been dispatched but 5 days later nothing had arrived. Very difficult to contact them and they basically said I should receive it very soon. In their defence they did agree to a refund. Would have had to cancel the holiday but luckily we decided to drive to Newcastle Airport and use the company there instead and got our results the very next day.

I rang repeatedly over a 24 hour period an no one answered. I left two voicemails and no one replied. I sent 2 electronic contact forms which no one initially replied to. Finally I spoke to someone on the phone and at their advice, emailed my mri referral form through with the understanding that someone would get back to me with a price and available date. NO ONE HAS! However someone finally replied to my initial contact form, asking if I would like to book an appointment (no dates or times offered), clearly having no idea that i was awaiting a price and date for a referral I had already sent. As I have still.not heard back from you I have booked my MRI with Nuffield hospital I'm very shocked at the poor communication and service from yourselves - especially as a private clinic. Seriously substandard. I have better experiences with the NHS.

Awful service. Was rushed about, no time to properly answer questions, always interrupted, didn't knock when coming into rooms when the patient was changing. When explaining the situation and our previous medical experience, was told "not to teach them". Such rudeness was not necessary at all. Plus a 50 minute wait before calling us.

Jet2 recommended this company for my covid test. Followed all the guidelines and procedures, was due my results back Tuesday for my flight Wednesday morning. No results back, couldn’t go on my holiday and they won’t refund me either. Absolute joke of a company! Customer service is shocking too do not use this Scam of a company.

If I could give a zero rating I would. This is what happens when health care is pushed into privatisation; service for NHS patients (note that word patients - we are not 'customers'). After waiting nearly 6 months for a referral, my GP advised me to take whatever I was offered, which happened to be this organisation. On receipt of my referral letter and code I rang Living Care and held on for over 50 minutes to then be told by a child receptionist that no referral had been made. I explained the letter was the referral, which is why the letter said: 'You have been referred by Todmorden Group Practice.' The receptionist disagreed. Despite my repeated explanation, this person refused to book and appointment and told me I had to get confirmation from my own surgery. I then rang my surgery (another hold for nearly an hour) to be told the letter is the referral, what are they on about? Ring them back. I have tried to get through 3-4x a week for the last 3 weeks to no avail. I am currently holding on listening to a recording telling me: 'Thanks for holding, you are first in line and we will be with you shortly.' They are liars. I have been holding 17 minutes so far listening to rubbish music and not speaking to an appointment maker. This 'health centre' is a joke, and does the public a great disservice. I wonder if their private patients, sorry, customers, have the same problems? I'm willing to bet they don't!

Terrible, fit to fly PCR we gave ourselves exactly 72 hours … they say in 24 hours you get it.. we got it 4 hours before flight it was a nightmare… The day 2 return PCR we received the first results 5 days after we sent them and 3 days after they arrived at the lab… still not received the other 3!! really poor as we had been stuck in unnecessarily!!

I wish I had see the reviews before booking with this company. I was due to fly at 9.00 this morning. I was on the phone for 40 minutes at 4pm yesterday spoke to Amanda, she said our results should be with us at 6pm if not call back. I called back.6pm as we were getting very worried.I was listening to the rubbish music for 2 hrs. 8pm is when they close so I ended the call. I had also emailed them and no response to that either. I then phoned Jet2holidays explained to them everything that has happened. I was lucky and managed to get a full refund. It angers me to have to rate this company with 1star just be able to post this 🤬

I went here for my endoscopy,I was very nervous as I never had one before,I just like to say the staff were extremely friendly and lovely and the doctor was great and handsome.I did say my prayers before coming and they were answered as I felt a calm before sedation, only had mild thought,the throat spray tasted nice but the procedure wasn't that bad as I thought, very quick too.i still have h pylori Which I thought it was but great place,great people.❤️

Booked an appointment for our sons tongue tie at 15 days old. Was diagnosed by NHS but wait times were long and this was something possibly affecting feeding so wanted to get it sorted asap. Got an appointment here within 48hours. Dr Palmer was excellent and understanding. Procedure done in less than 20 seconds with more trauma for me than baby! Extensive discussions before and after about diagnosis, treatment and risks. My boy fed straight after under their watchful eye to check all was well and follow up care was offered. Very good experience overall.

Ordered a next day test kit and did not arrive after 3 days, unable to reach customer service as well, can’t believe this company is listed as an option in uk gov’s website

I had a very disappointing experience with Living Care. After suffering from unmanageable symptoms for over a year, I was initially grateful that I wouldn't have to wait long before getting an appointment: two months of waiting for an appointment with Living Care vs three or four months waiting for a hospital appointment. I didn't think much of Living Care's poor reviews, and that was my mistake. My experience with them was consistent with the critical reviews I have read online. Firstly, they kept sending my appointment letters (one letter with details for the procedure and the other with details for the pre-appointment COVID swab) to the wrong address because they had my previous address on file. I suspected that there was a clerical error in my file, so I called Living Care Group's head office to provide them with my current address. I was assured that they had the correct address on file. Weeks passed by and I still hadn't received my appointment letters in the mail. I ended up asking Living Care to send me electronic copies via email instead. Thankfully, they agreed to do so, and lo and behold: they had indeed sent the letters to the wrong address after all. I asked them to correct my address on file, which they finally did. Things continued to get worse, unfortunately. My initial endoscopy appointment was cancelled two weeks in advance without explanation. I was notified of the cancellation via SMS, and there was no instruction to reschedule. I immediately called Living Care to ask why my appointment had been cancelled, and whoever picked up the phone said that they weren't sure why their colleague had cancelled my appointment. They said they could offer me a short-notice appointment instead, either two I days later or three days later "unless I didn't mind waiting" for another appointment. Since I had to get a PCR test done two days before the procedure, this meant I had to take the appointment that was three days away unless I wanted to wait several more months for another appointment to open up. I took the soonest appointment, which meant having to get my chaperone to make arrangements with her workplace in order to be available to pick me up from my appointment. As others have stated, it's rare that anyone at Head Office picks up the phone right away. You're usually on hold for 10-50 minutes, in my experience. I could go on, but suffice it to say that I was given no useful information regarding whatever they found during my procedure. They made a diagnosis without doing a biopsy. According to the report, which was extremely brief, the diagnosis differed from what they had observed during the scope. When I requested that my results be sent to me by email, Living Care agreed to do so. But they never did. I sent them a reminder email, and the outpatient team member assured me that their colleague would send me the results the next day. They never did. Living Care discharged me as a patient immediately after my procedure, so when my doctor tried to refer me back to LC in order to ask questions about my procedure, report, and diagnosis, a new referral had to be made. What an absolute waste of time. All that waiting around for a specialist appointment for nothing. I really wish I had opted for a different facility to carry out my procedure. I would advise anyone reading this to strongly reconsider choosing Living Care Group if they have any other options. Even if it means waiting a couple more months for your appointment. IMO, it's just not worth the headache.

Used this company for a tests whilst I was away and they have told me that this is a negative test. Now I have to pay over 100 euros for a new test otherwise I’d be stuck in Tenerife. Absolute joke, whoever are the healthcare workers who are checking these need a trip to the opticians ASAP.

Just wondering if anyone travelling has had problems with Covid 19 test results from Living Care. My results arrived 36 hours after my flight times, luckily I had rearranged my flights for later in the year with Jet2 with no problems or admin charges. Now Living Care have refused a refund on my covid tests even though customer services had offered me 2 free tests "no way". They said I should have taken test to drop off point as advised in emails dated 9th and 16th December, I received both message on the 19th December 1 minute apart this was just one and a half hours before my test time never saw these messages and posted my tests as previously instructed. I have written to Head Office and given them 30 days notice or I will take it further. I suggest everyone else does the same and I tell others do not use the company. By the way I only gave it 1 star so I could get on site

Booked a holiday over the Christmas period with Jet2. Had to have the required Covid-19 test to be able to go, Jet2 recommended on there site, Livingcare. Choose a postal option, @£95. Test kit arrived in plenty of time, have to take the test maximum 3 days before departure, posted 3 days before. Day before departure, no result, emailed Livingcare, reponse, if result is not sent before this evening, then the test will not have been completed, do not go to the airport. Livingcare don't have a phone number, there customer service is non existent. Called Jet2, for advice, to which they offered to rearrange the holiday to another date within 10 weeks. Viewed Google reviews for Livingcare, to find scathing reactions associated with the Covid tests. I wished I had done my research before using this company. Avoid like the plague, this company has ruined, I suspect hundreds if not thousands of people holidays. Jet2 need to dis-associate themselves wth them.

Had an ENT appointment here a while ago where I saw the “specialist” for all of five minutes (over two separate visits as I had to have a hearing test in between!) She diagnosed me with “using a computer”. Not sure where they find these people but they’re certainly not specialists. A total waste of my time and money to get there, I definitely wont be returning.

Awful customer care. Gastro appointment received after a 13 month wait for my deaf daughter. Thy have given her a telephone appointment; which she obviously cannot hear. I have complained on 3 occasions and not received a response from Living care. This is despite me suggesting alternatives such as a video call with close captioning.

The staff were so incredibly helpful and helped put me at ease before my MRI. Really positive experience and they were so patient to give me time needed to get comfortable as I’m anxious about MRI scans. Thank you!

I attend the practice to have my babies tongue tie cut, the consultant and his assistant where brilliant very kind and caring, I was informed of all the details and aftercare needs. My baby was in and out within second and able to feed right away.

I ordered 2 COVID tests with this company prior to my holiday abroad. That holiday was cxancelled around 3 weeks before departure so I tried to get a refund online with no joy. I then sent 3 e-mails over the next couple of weeks and also tried to ring. Not one reply to my e-mails and am still on hold with automated music after 35 minutes. They take your money but don't want anything to do with customers. Looks like £190 down the drain - the usually efficient Jet2 should be ashamed of themselves advertising this company on their site.

Very disappointed. I paid £240 for my family members for Express fit to fly swab test and results were supposed to get between 1-3 hr. However, one of my family members still not got the result after 4 and half hrs later and I rang up and spoke with the receptionist and explained the situation but I was told the result would be ready by 6pm. That is absolutely unacceptable! I paid £240 for speedy Express swab test that was almost twice price compared with normal test and the staff seems like she didn't care and neglect patient's request. So it made my family members extremely stressful and anxiety at the airport on that day. It's obliviously that staff of Living care lacks of the knowledge of this kind of vital information. It's shame that they don't realize how important of this kind of test for patients. I posted this for people who likes to take a such crucial test in future please always read reviews in advanced and avoid this happen again. It's not worth at all for what I paid for. And I will recommend Whitehall clinic in Leeds city center, they are way much better and professional with outstanding quality and service than Living care at cheaper prices!

Had excellent care including beforehand and on the day. Arrived slightly early but was shown into pre-op room immediately. Well informed throughout and the nurses were very caring. Thank you!

Can't fault them from my own experience but I feel bad for the reviewers who missed their fights. We got our negative certificates back in about 36 hours. We are flying Saturday morning. I collected 3x PCR swab test kits at 2.30pm Wednesday, raced home, my wife daughter and I did the swabs. I drove straight back and dropped them off at 3.30pm - cut off is 4pm not 4.15pm as stated on their website. We got 2 test results on Thursday evening and the last one early hours Friday morning, so it was actually much faster than the 48 hour SLA. I was pretty shocked after reading some reviews here on Thursday morning and was convinced we weren't going to get them in time but fortunately we did and I needn't have worried. The certificates have all the required data correctly on them, D.O.B and passport number etc. With Royal Mail very slow at this time of year I'd definitely recommend people do click and collect, and not have the kits sent out or sent back in the post.

Excellent experience with Livingcare Group. I was kept up to date with every step of my recent tests and received the results back a lot faster than expected. I would definitely recommend to others.

I telephoned and was told someone would ring me. When she did she said I loved in pontefract....obviously had a different client on the screen...wrong notes. She then said they didn't use much sedation incase they had to phone 999....did not fill.me.with confidence whatsoever. Really poor customer liaison.

i went for a gastroscope and while the procedure was uncomfortable and not a nice experience "its not supposed to be" the doctor and nurses were very nice and understanding of my conserns and did there best to make me feel welcomed and looked after the procedure only took about 5 minutes i was supplied with gas and air along with a throat numbing spray, as far as being medically professional clean and hospitable its a 10/10 they did what needed to be done and there was no hiccups and everything went well... ignore all of the bad reviews they are just angry children that cant understand covid was a thing and there not used to not having things

I booked for my baby girl as I thought she could be tongue tied. We saw an absolutely amazing tongue tie specialist who made us feel so at ease. He was super lovely and very professional , he assessed her and confirmed her tongue tie and went through all the information we needed. We never felt pressure to go through with the procedure however we felt it would benefit her massively as she was struggling with her feeding etc! It was done in seconds and honestly I couldn’t believe the difference in our baby! It was an almost instant fix so I cannot thank you enough. Amazing would 100% recommend. Also a great price for a private service