I had an appointment this afternoon. I had my eyes exam done by a helpful and amazing staff called Casey (if I not wrong). However, when I came out of the room, I waited for a staff to help me to choose which glasses I should buy. I waited for a long time and no one called me, or asked if I needed any help. The strange part is, a white guy came out after me, and he was really well treated, the lady in the reception asked him to seat and everything. I really felt bad for this situation. I felt racially discriminated. I complaint with the receptionist and said I was waiting for a long time and if I could get my prescription and she did not even say sorry, she just told me how much the appointment was, I paid and left. I ended up not buying any glasses there, just got my receipt and left. I would definitely recommend Casey, but I am not going back to the this place anymore.

I have got my glasses from this same store for the last 10 years, but this years was a really bad experience. They got the prescription wrong initially (which happens), so I had to go back and organise a replacement pair. Then CVD hit, and their communication about being able to have them sent to me was zero. No communication for 3 months, with me having to chase them up to collect. Then one of the guys in store was quite rude while I was collecting my glasses. Disappointing and you will now lose my business after being loyal for a decade.

The Eye testing part of the business, i've no complaints about, but the store front is a kin to Used Car sales. There is noway that a piece of plastic and some wire runs upwads of $400. Deplete your Insurance limits on the cheap frames and then pay, pay and pay for all the extras.

Made an appointment for 5.30. I was there at 5.29, waited for 5 minutes to be helped. The lady told me that the appointment was at 5.25, which was not shared by me. So I couldn’t be helped and needed to make a re-appointment. One of the worst customer experiences ever. Don’t go here

Hey y’all! Karen here, Has anyone figured how the construct of time that operates at spec savers? I mean I was informed that my appointment was going to take 5-10 mins and that the waiting time was 2 minutes. Somehow however I found myself in my uncomfortable waiting chair for 2 HOURS. I requested to leave because i was obviously wasting away in my chair YET (it gets worse) I WAS DENIED EXIT OF THE STORE? After being practically forced to return to my seat by one of their employees because APPARENTLY SHE WAS ALMOST READY FOR ME... I was finally taken into her office where my appointment took 30 MITUES? Ridiculous. P.s my dear friend Susan was waiting outside with my favourite Japanese dish (the chicken Katsu curry) which as you can guess... was stone cold when I finally escaped out of that horrid optometrist. Anyway have a nice rest of your week! Happy hump day! Xoxo xoxo Karen

Fast service with very satisfying result!

Wife went in for eye test, I went in to get new frames, I'll got thoroughly ignored the whole time,(20 + mins) was it the Metallica shirt and skull rings? ...zero customer service

I am giving one star only because I will not be able to give review without a star. Where as in reality the staff doesn’t deserve a star at all. I have bee regular customer to Brown Plains store for 3 years and went on to this store year only because I started working in city and by the time I use to get back to Logan my preferred store was closed. So I made the mistake to go to Albert st store. When I first went there the lady was so fake smiled personality that I realised there’s something fishy. Well I placed my order and expected 2 glasses for $199 without gap with sunny being polarised free. This has been a promotion on specsaver for three years. The lady asked me to pay additional $67 for polarising, I tried to tell her about the promotion and she denied me saying they do have any promotions like this now and have never had it on Albert st store. I felt bad about paying it but I did cause I just wanted my glasses. I even m motioned to her that the Browns Plains store tells me to wait till the promotion start to save on polarising and she continued denying with her fake smile. Upon my glasses collection the Same girl burnt the frame while tightening it, to fit my face. I had to weight another 3 weeks to get the frame Note: nobody called to inform that frames have arrived not even a message. I had to chase these guys to know whether the frame has arrived or not. Any ways When I went to collect my glasses I found the store ppl telling everyone about the free polarising, I quickly checked the website and guess what the Albert st store does offer free polarising but they prefer not tell customers to pocket extra money. I asked for the manger and explained him the situation and he clearly refused to return my money saying that their staff are not aware of the promotion time, “How does the other stores know not Albert st store” Simple other stores look for customers benefit and customer device not cheap $67 pocket money Who’s lose over $67, specsaver Albert st. I not going back to them and will never recommend anyone. Stay away !!!!

Today 15th May after only some 6 months I returned a broken pair of glasses (bridge broken) I previously had a similar pair from them for 3 years no problems Right from the outset it was very clear that there was no entertainment of fault. I only got beyond front counter to consultation area by asking to check purchase date on computer. I was offered replacement for $109 (they cost $199). Never to return to spec savers after many years

I and at least two other people I know have had errors in prescriptions from this store.

Terrible service. I went to order contact lenses as usual but they couldn’t find my details. So they said I have to done my eye test again. I was waiting for long time. Then finally they said I can not buy contact lenses because my previous contact lenses are old products. But they still sale on online. What’s a poor customer service.

Awful.

*EDITED after Lisa had given me a call to genuinely apologise and give more context around the staff interactions* I really appreciate her ringing me about that (I've added a star) and how she sounded sincere in her apology (some people sound quite forced when they do it). She also mentioned the internal process they have regarding processing health fund claims which was also helpful. Lastly, she also noted that she had sent my suggestion of an automated email with the receipt and script to the Specsavers head office. Thanks for that. Previous review: Not a very positive overall experience to be completely honest. The two ladies assisting with the eye test were fine however the staff helping with the frame selection as well as the aftercare service could improve their floor presence. I came in ahead of my scheduled appointment (mine was the very first one of the day) and wandered around the store, didn't get as much as a greeting until I approached one of the staff. The vibe/energy in the store felt rather hectic despite the store just being just opened for the day. Staff weren't as attentive or didn't come across as too concerned with a first time customer. There was a staff member who appeared to be off-duty that day who was chatting up the others who were working. They seemed more interested in him. The style of glasses I selected were great but after a week of wearing, seemed to be incompatible with my nose bridge (both pairs, diff brands) kept sliding off my bridge despite being re-adjusted twice on separate visits to the store.Thank goodness for the 90-day satisfaction guarantee which I truly appreciate. I ended up returning them and getting a refund. I also had an issue with processing a claim involving my private health fund and felt that Specsavers wasn't too helpful or cooperative with my health fund provider. My health fund provider proactively resolved the issue, thankfully. As a customer, I hope to never experience that constant back-and-forth comms between myself, the health fund and the service provider. Ideally the experience should be more seamless. Also, I'm not a fan of your customer journey/purchasing process (e.g. no Specsavers online account was created, experience didn't feel personalised or empathy-driven). Prescription had to be requested ( I would think this would be an automatic thing to receive via email). No A4-sized receipt was issued (for claim purposes) which I also think should be an automated step in the process. Overall, not the best experience. Sorry Specsavers.

They never answer their phone

It is a great pity that zero stars is not an option. This organisation doesn't deserve any stars at all. The front staff are rude and arrogant. Determined to address me by an incorrect name. Can't understand why I have a preferred name and suggests that I am just being precious. Service factor = nil. Willingness to help = nil. Really arrogant "greeter" looks you up and down and sneers at you. Unable to deal with anything not routine. AVOID

Really super happy with the excellent customer service provided by Sarah. She also really knows her stuff and is very helpful when it comes to getting the most out of your health fund. The glasses were also super quick to come into store after ordering them. All in all a fantastic experience. i would recommend Sarah to anyone both for selection of frames and for getting the best out of your spend in store.

Terrible. They got the prescription WRONG once, made the wrong prescription TWICE, and took over six weeks to do it. I wasn't offered any discount, and no attempt was made to speed up the turnaround on the second and THIRD attempts to get the glasses right. In summary: 1. March 4. Was kept waiting 20 minutes after arriving on time for appointment. 2. Was initially promised ONE week turnaround, in fact it was nearly THREE weeks. 3. March 22 I was SMSed glasses were READY, went to store for a fitting and was told their system was WRONG, glasses hadn't arrived yet. 4. FIRST pair of glasses arrived a few days later. 5. The prescription was WRONG. I waited a few days since it takes time to adjust, but took them back when they clearly weren't working. 6. Was re-tested, and they agreed the optometrist had made a MISTAKE, and made a new prescription. 7. The new script was sent off. Another 3 weeks wait - NO apology, NO discount, NO expedited service despite a request. 8. SECOND pair of glasses returned. It was WRONG again. They had re-made the original script!!! 9. New script sent off AGAIN. NO discount, NO expedited service despite a second request. 10. May 12. THIRD pair of glasses arrive. They are finally correct. No discount offered. Conclusion - they didn't run to time, they didn't diagnose correctly, they didn't order correctly, they didn't notify correctly and they made no attempt to improve or offer recompense for repeated appalling service. Why do I give one star? They did actually make the correct glasses - eventually.

The staff at this store were excellent. My partner and I had back to back eye tests yesterday and were helped quickly and efficiently by the lady at the front desk and the optometrists. Once the appointments were done, we were helped with choosing our glasses. My partner must've been pretty easy to help because he was in and out before I could decide. The poor girl serving me had to deal with endless umm-ing and ahh-ing but she was fantastic. She helped me find a style that I love and built a great rapport along the way. Even as we sat down for dinner an hour later, we were both gushing about how nice they all were and how happy we were with the service and our glasses.

I've been dealing with these guys for a few years now. Always found them helpful and professional. I've brought a couple of pairs of glasses in for repairs also (loose screws on the arms) and the team there fixed them up without question. Mine get knocked around a fair bit due to the nature of my work. They are a very busy shop, so you sometimes have to wait a bit, but that's to be expected. Have never had an issue with wrong prescriptions, frames or otherwise. Cheers guys and thank you

These guys are definitely worth 5 stars, would give 6 stars if I could when it comes down to customer service. I have taken my glasses back a couple of times for repairs, and if it's not too involved they do it for free- on the spot. Been going there for about 4 years and have always been satisfied with their service Thankyou P J. for the repairs on my frameless glasses mate!

Although I have long been a customer of Specsavers, on the recommendation of a friend I went to another optometrist and got a new prescription. I had issues with the glasses made up from that prescription which that optometrist fixed saying that he 'redesigned the lens'. He didn't tell me that my prescription (set by him) was actually wrong, and he had had to amend it. In the meantime, I went to Specsavers in Albert St to get some inexpensive computer specs based on the new (wrong) prescription. When the glasses arrived, it was immediately apparent that something was wrong. I couldn't even read my computer screen. I called the first optometrist and asked if my prescription had been changed after the issue I had had. I was told that yes - my prescription had changed. I went back to Specsavers in Albert St and was able to explain to them why the glasses they had made up for me were wrong. I was prepared to pay for new lenses. Because of all the contradictory prescription information, Specsavers gave me another eye test with only a 20-minute wait They then re-made the two pairs of computer specs for me WITHOUT CHARGE even though the problem with those glasses had not been their fault at all. Thank you, Hos and KC, for your excellent service and kindness. I am extremely impressed and will stay with Specsavers in the future.

Amazing service from Lisa at the store. She helped me choose two great pairs of glasses and encouraged me to to update my image. I now feel super confident wearing them, Thank you!

I would certainly recommend Specsavers to anyone I know if they were searching for an optometrist. They have been my optometrists for over 10 yrs now and I have nothing to complain about. I recently had cataract surgery and Specsavers fitted me out with new glasses. They are caring and technically competent, moreover they are very helpful if you are on a less than optimum budget. I give them full marks!

Staff very unhelpful. Came in to pick up my glasses and they have been sitting on the reception desk and nobody has addressed me or offered to see if I’m okay because I just want to pick up my glasses but they won’t let me??? Horrible staff. The lady with the orange hair was discriminating against me and allowed multiple other customers to go before me and now I’ve been waiting for 40 minutes. I’m never coming back to this store.

Great staff, great location, quality lenses. Very pleased with my new glasses. Highly recommended.

Not kids welcome. Told us to go to another optometrist instead, after we arrived on time after we booked and confirmed on the phone. Couldn’t find our records even they got our details incorrectly. Told us we have never been there even we have. No apologies afterwards. Bad serviced, rude and unprofessional. The optometrist we saw is nice and patient.

My wife attended the Albert St store Friday 23/9 as she had forgotten to bring her contacts for our wedding that day. The gentleman at the counter went above and beyond to get her some disposable pairs. He was so lovely. Thank you.

I met a lady from Canada when I first came in the store, she was lovely! Great customer service! However after I purchased my glasses, I did not receive a call/text/email that my glasses were in store. I called and asked and they said no. I then walked in the following day and asked about my glasses, in which I learned my glasses were in store for two days ( even though I called the day before and they said it was not there ). The lady (with red hair) who served me while I collected my glasses was rude and very unhappy to be there.

Best experience I’ve had shopping for new glasses. Josefina helped me decide on the frames and I’ve gotten nothing but compliments since. Absolutely angel. Cannot thank her enough!!

I couldn’t recommend this branch more! I went in after purchasing some prescription sunglasses from the UK branch which had unfortunately broken. Lisa was amazing and so helpful, they didn’t stock the frames but she managed to change them over to new frames so that I can still use them. Also I only had an hour before I had to catch my bus so she managed to sort it there and then. I am so grateful to her and the team. It was super busy in there but all the staff were working so hard and giving 5 star service. Thank you again Lisa you have made my Australia trip a million times easier as I would have been lost without my glasses!

Broke my frames while travelling and ordered a new pair of glasses here to pick up at another location. When I picked them up three weeks later discovered that my prescription had been transposed completely wrong so I couldn’t see through them. The staff in the Adelaide branch were very helpful in fixing the problem and ordering another pair but couldn’t understand how the staff in this branch had got it so wrong and now I have to wait another two weeks for them to be remade. Do not recommend if you’re looking to get glasses made with an old prescription.

I arrived 5 minutes late it was hard to find the store cause there was no specsavers sigs around and was told to come back again another time. Will never go back again paid for parking drive all the way in the thanks for nothing specsavers you saved me nothing

I am a pensioner and went for my annual eye test, my Medicare card is valid to 12/22, it is valid to the end of 12/22. She asked me stupid questions, do I have another card, do I have MyGov which is none of her business. After my test I asked about getting my free government replacement classes which pensioners can get every couple of years, several staff looked stupidly at me, none of them knew about this, they wanted my private health insurance to pay them money for my free glasses. I went to another optometrist who knew about Medicare card is valid to the end of the month and knew everything about the government replacing free glasses.

Extremely helpful and very kind: I have had one of the worst few weeks in recent memory. As a result, my memory and ability to recall things has been absolutely horrible. I point this out now to show what sort of state I was in and how much patience the staff had with me. I recently visited Specsavers Albert Street to get a new pair of glasses and for an optometry appointment. I had to change the appointment multiple times due to work commitments, which was not a problem. The staff were friendly and welcoming from the moment I walked in and when I called. My optometrist was very knowledgeable and took the time to explain everything I needed or had questions with. I had a great experience choosing glasses, even though I probably took more than 45 minutes. There was a wide selection to choose from, and the staff were happy to help me find a pair that suited my face shape and style. He ended up holding about 15 pairs at one stage that I couldn't decide between. I didn't feel rushed or pressured at any point. When I finally got my glasses, I took a while to get them fitted properly, and again the staff were lovely and kept adjusting them for me. I took more than 30 minutes I think at that point just on adjustments. I promptly lost my glasses within the large maze of shops in the Queen Street Mall! I was beside myself with frustration and could not stop thinking about how silly it was that I'd lost them without even wearing them for more than 10 minutes! After calling around businesses and placing a lost item report to Centre Management, I gave up and called Spec Savers to ask if they had any of their $39 pairs available to buy. To my pleasant surprise, Fiona ordered me a replacement pair! I honestly had to put down the phone I was just so shocked, it's been the nicest thing anyone has done for me in months. Overall, I was very happy with my experience at Specsavers Albert Street. Highly recommend this store to anyone looking for new glasses or eye care services!

A big shout out to the staff at Specsavers . As tourists in Brisbane we had a lost bag and no contact lenses. The staff were super helpful in giving us a trial pair to use to get us through and then didn't want any payment at all. Superb customer service and helped us out a lot. Thank you team.

I have attended this optometrist on a number of occasions and have always received good service. For example, yesterday I was assisted by Reiko who was attentive, polite and who resolved my issue in a friendly and professional manner.

Fantastic customer service, happy to help and gave an honest opinion on they style of glasses. Very comprehensive eye test with resuslts provided on the day. Highly cost effective glasses and frames with a quick turn around. Would definitely recommend.

Fantastic service, attentive friendly staff. I thoroughly enjoyed my experience at Specsavers, can’t recommend them highly enough. They have a great range of frames and they always have deals. I paid half the price I’d normally pay at other optometrists and I got two quality pairs of glasses.

I ordered the glassed yesterday and you have asked me for a customer satisfaction survey, when my measure will be on the delivery of my glasses. Suggest in the receipt email you could provide me with tracking number that I could use to track when my glasses would be ready to be picked up and / or in this email advise me of an estimated ready date and that you would also SMS me when my glasses would be ready to be picked up.

Lisa, Allison and their team led by Vicky take the time to understand your lifestyle and identity - then challenge you to choose lenses and frames that will genuinely enhance them. Plus they're FUN. I always make the effort to visit this particular franchise for my annual specs upgrade, because I leave each appointment feeling seen and confident - a pretty rare and wonderful thing in the anonymous online shopping age! Thanks team!!

If you want glasses within a reasonable timeframe go someplace else. This place is absolutely the worst. Ordered a pair in August, it's now November and I'm still waiting to get a set of glasses that works. They got measurements wrong twice, gave me a script that didn't work and forgot to tell me twice that my glasses were waiting at the store. After now waiting over 2 weeks to get an adjusted script, I just have been told that it'll take another 10 days because the lab had 'quality issues'. I suspect they lost the initial order. No honesty in this store or business. No offer of compensation either. Last time for Specsavers.

Excellent customer serivce, professional, kept their promise to help me find my Medicare card and to send a referral to a different specialist. Felt welcome, taken care of and received professional advice wtih both the customer service assistant CJ and the Senior Optometrist Allison going the extra mile to help with my needs. Highly recommend. Excellent technology too for an eye check up and nice range of glasses both prescription and sunglasses non prescription at reasonable prices. Cannot go wrong here!

Specsavers is my annual go to. I've changed location, and the staff are wonderful. Great designs, and the manageress at Brisbane just off Queen Street gave me the best deal ever. I will be returning... My new Jeff banks are sturdy and just what I need for my 8hr/day computer work. Thank u ss team Marc Beck.

I visited Brisbane city Specsavers to get fixed my husband’s glasses. They were very friendly, fixed the glasses without asking where they were bought, no charge. Needing glasses almost all my life and going to many different optometrists, I really think this is the best and friendliest store

I was offered outstanding service and assistance by a member of your staff. I was in a rush and didn't get his name. A man with silver in his hair was so kind and helpful. Please let him know that he made my day and my week with his enthusiasm to help.

Shout out to the amazing team at Specsavers in Brisbane and Vicky who helped me pick two frames. I was presented with many options and finally have glasses that fit comfortably. They have multiple wider frames to pick from

The worst optical store

I am really appreciate with optometrist Lala. Thanks to her I am able to see my new opthamologit earlier but also her prescription help me to find suitable glass which improve my vision. She is very knowladgeble professional but also passionate in helping her client to solve problems. I Am so glade my vision get improve with her prescription and I will visit her again in the future

Should rename this store Speccosters not Specsavers. It has taken 9 attempts to fill my prescription and they still have not got it right. This has been an epic fail by this store in organisation and service. I have used other specsavers over the years and have received great service.

Awesome.. I had a problem with my glasses and they fixed for free with a big smile 😊👓

Very cold service, so regretful to choose this one. The optometrist was nice, all others just do their job in very cold manners.

This was the 1st time I went to make glasses at this store. Was greeted by Dylan who was very friendly & helpful. The over-all feel of this store is very comfortable, mainly due to the excellent service standards. All team members are smiling, friendly & very helpful. The prescription glasses although were told may take a week, were received in 4 days. The entire experience was made hassle-free & joyful mainly due to the service quality, which is rare these days! This is my store from now on & I have no hesitations recommending this store to everyone. Special thanks to Dylan for assisting me in choosing a beautiful frame that suited my not so beautiful face ;-)

I have had a fantastic time here with staff going out of the way to help. First time here they helped with minor repairs on a pair of foreign glasses and didn't even charge me for the screw.

Terribly busy ,rushed service , long waiting times.

Spec savers did a great job .t The staff are good

Shoutout to the asian male optometrist today. I have an issue with frame and would like a replacement. But he said the original is fine and he would try to fix it for me. In the end, he fixed my troublesome glasses' frame, cleaned and sanitised it. I would like to pay for service that i received but he said it is free. I can not thank him enough but to show my appreciation, i am leaving a 5 stars review here.

First time to this branch, was helped by a goooorgeous blonde lady with round glasses. Looking forward to picking up my sunnies next week!

I asked my eyeglasses prescription on the phone cuz my one has broken, but a staff said that she's not allowed to give any prescription that are over 1 year...why I couldn't get my information??? Should I wear eyeglasses less than a year and spend lots of money every year? I'm not even in Brisbane anymore...

This specsavers is absolutely horrible.

They don’t know how to answer the phone that’s for sure, everytime they never pick up

Have dealt with most of the customer service personnel there and have never had a negative experience. They are fairly quick to sort you out in regards to any queries or issues you have and are always happy to help despite often having more customers than staff. They are quite a busy store in a central location so wait times are expected during peak hours and sat/sun.

Just want to give compliment and million thanks to Sindy - Optometrist Assistant, It’s so hectic today but Sindy is still able to assist my partner and fix my previous problem with the best customer service attitude. Sindy is the best one ever and deserves to get an award. Thanks again for your help today.

I bought from the most expensive range of glasses at Specsavers, but it broke within 3 months. Went back for warranty but the lady immediately accused me of mistreating the glasses. She was rude until she asked for her supervisor to confirm that it was the manufacturer fault. She should've reserved her judgement before coming to conclusions.

The staff went above and beyond to explain the eye testing procedures, and the sales and other support staff went to great lengths to explain my options for corrective eyewear packages as well as the pros and cons of each. The staff at Albert Street in Brisbane CBD were very organised, and the transition from one stage of the process to the next was seamless. Highly recommend.

Fabulous service and love my new sunnies!

The girls helping out with the glasses is great but the staff who did the eye tests reminds me of military camp and doesnt smike at all. Im not going back there.

Friendly and helpful service - really genuine. Best prices we could find and to top it off they support the Fred Hollows Foundation.

Great Service from Maggie and Kim I've visited the store for a frame re-bending during lunch time. These are Specsaver branded frames which are unfortunately not the best of quality and seems to be extremely bendable. Although the store was under staffed Kim and Maggie juggled the influx of customers to give everyone the attention they needed.

Amazing! On holiday from NZ i left my glasses back home, they set me up with a eye test and contacts only hours in to my trip! I cant thank you enough, you saved my holiday, i was nervous as i had never used contacts, but I'm getting better :) Thank you from one happy kiwi!

Twice i tried to get glasses here, twice they got my pupil distance wrong.

Great customer service . Helpful whilst being quite busy.

Needed some advice on contacts but was treated very rudely by a gentleman at the counter. Was disappointing as I’ve only had positive experiences with specsavers before.

I believe they gave me the wrong frame. However, because I did not have time I took it. After 4 months, the frame was annoying and caused me some soreness. I asked them to replace it but they refused. They then called me to collect my glasses. I thought they are going to replace my frame. I was very busy that day, but I thought this was important and I should go to replace my glasses’ frame. I was shocked that they meant to call someone else. Wasted my time while I had to finish important piece of assessment at the Uni.

The experience was marked by friendly attentive staff ,all of whom treated my elderly sister caringly as she had explained a prior optometrist visit where she had bought a very expensive pair of reading glasses & the prescription (tested by an impatient male staff member who was patronising to her) was entirely incorrect & she couldn't wear them for more than a few minutes before she felt dizzy & nauseous. Specsavers professional staff checked the lens against the results of their examination & agreed that they were absolutely not correct,advising her that she had the right to return them & request new lens to be replaced at their expense She ultimately did so,but they didnt accept responsibility & accused Specsavers of being mistaken ! She has been enjoying her Specsavers reading glasses & sunglasses ever since ...& the 'other' pair are unused until some other time when she will have new lenses correctly made by Specsavers ,as she has full trust after her very positive experience in the Albert St store. Thank you all.

My mother was here from Romania. My son broke her pair of glasses, booked her in here, not that the process was so smooth, but the team made everything to make my non English speaker mother to feel so special. Thank you so much for the care and patience!

Very bad experience from this store. I was 5 minutes late for an eye test. The receptionist was very helpful and asked the manager if they could squeeze in but she denied. I will need to schedule another booking now... Poor customer service😔