1/5 Lilly 1 year ago on Google
KATHY
FROM
HR-
I
WANT
MY
REFUND
AND
TO
MAKE
A
FORMAL
COMPLAINT
ON
JOLLY-
FRANCHISE
MANAGER
OF
CHERMSIDE
SHINGLE
INN
RESTAURANT
Jolly
is
arrogant,
rude,
dismissive,
disrespectful,
misogynistic,
and
steals
from
front
line
healthcare
workers.
THE
MOST
DISGUSTING
SERVICE,
QUALITY
AND
HANDLING
FROM
AN
ESTABLISHMENT
IVE
EVER
EXPERIENCED.
DO
NOT
GO
HERE.
Jolly
doesn’t
respect
his
business,
staff,
customers
or
quality
of
the
food
leaving
his
kitchen.
The
food
made
me
SICK.
I
ordered
a
beef
and
cheese
burger
that
came
with
chips
and
a
chocolate
thick
shake.
I
spent
$27
at
this
restaurant
and
paid
$19
for
a
burger
that
was
soaked
in
pickle
juice,
the
leafy
greens
were
spoilt
and
tasted
rotten,
the
tomato
relish
was
nauseatingly
expired,
and
the
beef
was
the
worst
quality
and
taste
I
could
not
finish
after
having
four
bites.
I
return
the
food
back
to
the
counter
and
spoke
to
Jolly
about
my
dissatisfaction
with
the
taste
and
quality
and
I
asked
for
a
refund
on
the
burger
itself.
Considering
I
spent
so
much
money
I
expect
to
have
a
nice
meal
with
my
mother
and
have
the
food
at
least
taste
nice
enough
to
continue
eating.
But
after
speaking
to
Jolly
I
was
met
with
arrogance,
he
was
blatantly
rude,
ignorant,
dismissive
and
then
he
continued
on
with
comments
about
myself
and
accusations
of
trying
to
get
a
free
meal
out
of
this
situation.
I
understand
my
rights
as
a
customer
and
that
if
a
product
is
not
to
a
standard
the
customer
should
receive
a
refund
for
products
purchased.
This
isn’t
new.
Jolly
thinks
he
is
above
the
law
and
likes
to
rob
hard
working
people
during
the
day.
Jolly
along
with
a
regular
customer
who
was
another
man
teamed
up
against
me
and
claimed
that
I
was
getting
a
free
meal
and
essentially
a
free
ride
by
asking
for
the
money
back
even
though
I
starting
to
eat
my
meal.
I
cannot
believe
the
disrespect
I
received
from
both
these
men
after
I
had
explained
that
there
were
genuine
issues
wrong
with
the
food
and
I
was
not
attempting
to
receive
my
money
back
in
any
other
way
that
was
not
my
fair
right
as
a
customer.
The
more
I
ate
the
more
wrong
it
tasted-
hence
the
4
bites
removed
from
the
burger
in
photo
attached.
Jolly
refused
to
give
me
any
contact
details
for
HR
and
refused
to
explain
the
refund
and
exchange
policy
with
me.
He
stated
“my
name
is
Jolly
and
you
can
google
everything
else”.
He
also
said
comments
such
as
“you
talk
too
much
you
need
to
learn
how
to
listen
because
I
think
not
many
people
have
told
you
that
before”.
He
refused
to
look
at
the
food
returned
by
myself
which
is
why
i
took
a
photo.
I
didn’t
receive
a
receipt.
He
threatened
to
call
security
and
have
me
removed.
But
never
did
because
he
knew
I
was
in
the
right.
Refused
to
listen
to
my
suggestions
to
keep
his
restaurant
to
standard.
Our
table
wasn’t
checked
on
by
the
staff
after
serving
our
food.
Read
the
reviews
for
yourself,
I
wish
I
did
before
entering
the
place.
Get
this
man
out
of
the
food
and
service
industry.
He
is
not
customer
first
orientated
and
couldn’t
give
a
rats
what
leaves
his
kitchen.
I’m
baffled
and
beside
myself.
I
WANT
A
FULL
REFUND
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