My partner and I visited earlier this year and are never going back. After seeing about 100 poor bettas living in drinking cups I couldn't leave without saving one. We found a koi betta that was in very poor condition as shown in the photo. While purchasing I politely asked the lady If she could perhaps lower the price a bit since he was in such bad shape. This lady (who I can only assume is the owner after reading other reviews) showed absolutely 0 compassion and remorse and just bluntly told me to go choose another fish. What a disgusting comment to make about an animal!! I tested the water he was living in and the water was an embarrassing swamp green instead of the lovely yellow it should be in regards to ammonia. Might I add as well that my betta is now the most beautiful koi after receiving the care he deserves.

A consistent lack of customer service from the owner of this store. Its a shame to be giving two stars as all of the other staff are really lovely. Hopefully the service from the owner improves as this is my local store and is very convenient. I am always happy to change my review should the service improve.

The ammonia level of the water my betta fish was in. There are better ways to store them than in cups.

We came here since their website said they had a wide variety of corals, if not, the best here in Brisbane. Now that is EXTREMLY exaggerated. There was only one tank with corals in it and I’m not going to lie, their quality was bad. There was around 10 corals in the tank. Where’s the variety? In addition, we were told to wait outside with another family since there was too many people inside. And I respect that because of the virus. But leaving us unattended outside for more than 10 minutes at noon, where the heat was SCORCHING... what kind of customer service is that? A lot of people had already left the aquarium yet we had to let ourselves in. If you look at the other comments, a lot of people say that the staff there are rude and there are many fish that are dead. This is 100% true. The old lady that “served” us was shockingly rude. Just after 2 minutes that we were there, she told us if we’re not going to buy anything, we need to leave. She’s that type of person who only talks to customers to advertise their products. All the bettas there were in plastic cups. They had no filters. Just a plastic cup. Now, there were many empty tanks but I guess they didn’t care enough about their fish to put them in there. There’s barely any marine fish so don’t listen to their website. You’ll find it’s not true. Will never visit there again and also, thank you for being rude and ruining our family’s mood. Edit: I think you have the wrong family... Also in my review I did say that I did respect the fact that we had to wait outside, but we were the ones who had to let ourselves in after a group of family left the aquarium. And also, when you are explaining things to your customers, do you always yell? Wouldn’t it be better if you calmly explained to me that you were undergoing a renovation so that I would understand why there weren’t that many marine fish as no one explained when I was there?

We have been to this aquarium shop twice now. Both times we felt very unwelcome by the staff. Although the shop is very well stocked, and has a great selection, we won't be shopping here any more. The older lady (one of the owners?) was particularly unfriendly. No smiling or greeting when you exit or enter the store. Even after spending a substantial amount of money, there was no thank you or appreciation for our business. In fact all of the staff came across as uninterested,. and a stone cold reception when we approached them. We felt like a bother asking for assistance. I would have given 1 star if it weren't such a well stocked and nice aquarium shop.

My daughter chose 6 fish from here for her sixth birthday present to add to a healthy aquarium. One died a few days after and was obviously sick on arrival. Daughter very sad. Owner showed zero compassion, implied it was our fault and wouldn’t even consider offering a small discount on a replacement fish. Never setting foot in this place again.

We were sold a product that didn't work correctly. Called for advice immediately and staff told us not to worry as it was harmless. The product that was supposed to gradually, mildly reduce acidity in the tank instead increased it exponentially. Within 24 hours it caused a mass fish death in our tank, with a few lucky survivors living in buckets during the week it took to bring the pH levels back to something survivable. We were told to email and that we'd be financially reimbursed for the product and for our dead pets after they spoke to the company that made the product. It's been months and we have heard nothing from Aquarama. We will not be shopping here again and would advise others against it. Edit in response to owner's reply saying that they had no contact: I have uploaded the last email that was sent to Aquarama as a photo. It includes details of when the business was called (twice), the written account of what happened that was requested by staff after it had already been explained, the reply email that was sent by Aquarama, and our response which was summarily ignored. You claim that neither you nor your staff have any knowledge of any of this correspondence. Whatever your reasoning, that's terrible business practice.

Got my Koi Betta and a plant from here. Large array of salt and fresh water fish. Team has lots of expertise and are always helpful.

Been going there for years spent over 1000 + easy . Over that time one has stayed the same good young staff and a female staff owner that never smiles with a very unwelcoming vibe even that your have just walked in to spend money. and if you have the pleasure to have her serve you or if you need some information lol what a joke . Going to get my basics online now and new fish or running gear from another shops now . I was Pretty amused As I looked at the reviews of this shop first time ever and top of the list was the same issue . I suppose when you have a shop located on just a such busy road and easy car parking you have a everlasting wallets coming through the Door you can do as you please . never going back

Has to be the worst aquarium in all of brisbane given many chances over the years, The blonde female owner takes no pride in fish quality just $$. On different occasions have see. - Drop a live fish on the ground and kick it under the tanks - Only store myself and three others keep getting ich - 1/5 fish generally survives - Everything not living is double the markup - Overdose fish on methatryptiline so customers return with sick fish and end up purchasing more Smiths aquarium makes here look like WISH of Aquariums

Pretty average. A tad overpriced and the staff were not very engaged. I think they focused more a clientele willing to spend hundreds of dollars rather than a cud trying to set up his first fish tank. O would go somewhere else.

Great selection of fish and all the paraphernalia that comes with them. We were there on a Saturday afternoon and it was pretty busy. Made it difficult to get the help and advice we needed. That being said when we did get service it was efficient and we got what we came for!

Definitely the go to for all Aquarium needs. Experts and very knowledgable about setting up aquariums and the fish they sell. Highly recommended.

Wow this place was busy in minutes of being here it filled up with people to the point you nearly couldn't get served and felt very crowded. Great selection of fish tho and good prices. Recommend checking them out in Stafford.

Bests aquarium around! I’ve been coming here for years and have always been happy. The staff are amazing, there so educated and helpful and very friendly too. Every fish I’ve purchased here has lived MUCH longer than any I’ve bought from pet shops. Highly recommend, I love this place!

There is nothing wrong with the quality of the fish, plants and products 4 out of 5 stars for that. The place needs an update. Put some lights above the tanks so we can see what we are buying. 2 out of 5 stars for presentation. Staff 4 out of 5 stars. Very helpful.

Got home yesterday and had put my 5 new cichlids in to my tank with $700 worth of other fish only to notice they looked strange. After researching turns out all the fish I bought from here have sunken belly disease and I now have to treat the tank for parasites and hope all my other fish don’t get it. I will never return here. I can’t imagine having staff so uneducated on the disease to willingly sell them without saying anything in an aquarium store.

DO NOT GO HERE. 1. I had low PH. they sent me home with indian almond leaves. (that lowers the PH even more). 2. Bought a brittlenose catfish, died within 2 days 3. Did a water test. Cost $3. Came up that I had nitrate in my tank. Went home and did a water test. There was no nitrate in my test. Then went to another store and did a water test. Definately no nitrate present. The test they completed was inaccurate. They did not clean out there test tubes before conducting the test (giving a wrong reading) then charged me $3 for it. Absoloutely shocked as this is a fish store yet all advice and tests completed was inaccurate. Will not be returning here and wasted my money only to be advised that “the manager is funny with refunds”.

I cannot with good conscience recommend supporting Aquarama based on their animal welfare standards. I have been caring for betta fish for several years now. I did a lot of research before purchasing my first fish, but I understand that is not always the norm which is ideally where aquarium shops step in to educate consumers on caring for their animals. I entered the store hoping to purchase plants and water conditioner, and was really appalled by the state of their betta fish. They house the vast majority of their betta fish in cups, and a select few of their more expensive ones in small tanks with a see through divider between two fish. There are so many things that are unethical about this set up. Betta's need a minimum of 5 gallons, and while I understand it may not be sustainable to house them like this is shops, cups are grossly inadequate. Betta fish also require a heater and filter, and while there was some water circulation in the small tank set ups, there was nothing for the bettas in the cups. While there, I observed bettas with pop eye (caused by poor water conditions), fin rot (again, caused by poor water conditions) and ich (a parasitic infection). I ended up bringing home a young betta who was laying on the bottom of her cup breathing heavily and looking half dead. I tested the cup water and it contained toxic levels of ammonia. She has since been treated for fin rot and is regaining colour. This shop also sells tanks which are grossly unsuitable for bettas and yet are advertised that way. While I was there, I saw a parent and a child buying 4 female bettas intending for them to be housed together in their tank. They spoke to the workers who provided no information on betta sororities (the dangers of them and how they often fail) and instead were happy to sell fish to people who were not educated in properly caring for them. The worker also sold this same person semi aquatic plants for their tank, which were not advertised as such and will not live more than a couple weeks to months. Nobody enters fish keeping knowing everything they need to know, which is why aquariums can be great providers, however this does not appear to be the case here. Until there is a significant increase in welfare standards for the bettas (I cannot speak for the other fish as I am not nearly as educated on other fresh and salt water species), and they cease the unethical selling of bettas in cups, and the stocking and advertisement of unsuitable tanks, I cannot recommend anyone interested in ethical fish keeping shop here. While people should shop responsibly and avoid uneducated impulse buying living beings, aquariums also have a duty to properly educate their customers.

This store has a lot of fish but that's where it ends staff need to be prompted to serve you too busy talking to each other to help will not be going back cos prices are threw the roof spend your money somewhere else like atlas or smiths better quality fish anyway than there

Lovely open shop, plenty of fish and different plants. Helpful staff and filled with customers buying stuff. I bought my beautiful female Betta from here. Immediately fell in love with her beautiful pastel marble colouring, and there was no other fish on the shelves that looked like her. She’s doing perfectly well . The only reason I give 4 stars and not 5 is just because they keep the Bettas in less than 1 litre of water. As you can see in the photos, the betta in the cup is her in store. Me personally would prefer them to be in just a bit more water. Considering that, my girl is doing very well and thriving in her new tank ☺️

Staff are super helpful, trustworthy and knowledgeable. I always prefer to come here rather than other places around Brisbane. Videos are of my small fish ponds.

Just went for a visit to show the 2 year old granddaughter some "fishies". She loved it! One of the best home aquarium suppliers in Queensland. Bought fish here over ten years ago. Huge supply, spotless and perfectly maintained. Congrats to whoever runs the show.

Had a great experience when we first bought a fish from the store however as soon as we got home, the fish had obvious signs that it wasn’t well and wouldn’t eat. Called the store a few days later and they wouldn’t acknowledge the fish wasn’t well without portraying that we didn’t know how to look after a fish. It died a few days later and when we called the store they were very rude in saying they didn’t have a return policy. Eventually got through to them and they reluctantly accepted to do an exchange. When we went into the store, the lady was very rude and not understanding at all. They said that once the fish leave their store they pretty much have no care for it and that they have no policy. How can you have a store that is dedicated to fish and yet have terrible customer service and no return policy ? Only giving 2 stars because the first experience was good and despite the rude customer service the second time, they eventually did an exchange.

Great place to buy great fish and aquarium fish supplies. Great Staff, easy parking. Great fish tank set ups and big variety of fish to purchase.

Great place to pick up a large variety of fish and accessories. Caters for reptiles also! Customer service is great. Listen to them because they know what they're talking about!

Excellent and knowledgeable staff! Very friendly and helpful! Gave me some great advice on my snail problems Love coming here. Recommend 10/10!

Well stocked with healthy fish, comprehensive range of fish foods, aquarium plants, treatment products & quality aquariums. Friendly, helpful knowledgeable staff.

Small, but it seems that if you want Aquarium stuff, this is where to go. Bought Dad his pond plants, he's happy, so I'm happy. Staff were helpful. Not really PWD friendly entry though.

Amazing, knowledgeable, and helpful staff who are very patient with beginners, and have an amazing selection of pretty much everything aquarium related. If I could add more than one photo, I would so I could show off just some of the many stellar fish I have purchased from Aquarama over the years

Best aquarium retailer I have been to yet. Very helpful and knowledgeable. Great selection of either fresh, tropical or salt.

We just set up our first aquarium and Aquarama provided us with alot of great advice. The staff are incredibly friendly and their range of fish and products is great. They are all very knowledgeable on fish and tank care and have helped us set up a great tank with healthy happy fish.

Rhys was super efficient and friendly, great knowledge, Aquarama had everything we needed and more. All the fish are compatible and thriving in my new tank. Thank you

One of my fav aquariums in Brisbane. Customer service needs a little work but there variety is amazing and thier tanks are healthy.

Do not buy your fish from here! My family bought numerous fish from this shop, only for all of them to die within a few days. We had the tank water tested both before the fish were introduced and after the fish died, and both water tests came back as healthy and well balanced. We reached out to Aquarama following the death of the first fish, only to be met with indifference and expensive medication that was supposed to help the other fish. This medication did nothing. Safe to say that Aquarama knowingly sold us sick fish and then charged us a fortune for a medicine that was a lost cause. Aquarama, you should be downright ashamed with yourselves and the sick fish that you continue to sell to customers.

Great selection of aquarium products and fish . Old hobby back in the uk( definitely thought of requindling) . Buying a tank setup for my daughter birthday and the customer service was exceptional. Well maintained stock of fish .

We have been coming here for years and have always had a great experience. The staff are very friendly and provide great advice, they are always happy to answer any and all questions. Massive assortment of fish and aquarium supplies.

Terrible quality of fish - purchased two bristlenose and one died within hours, and the water from the bag spiked my tank levels and killed two pre existing fish. Not to mention they keep their Betta Fish in plastic cups....

They had a fantastic selection of marine life, the staff were more than happy to help, friendly and greeted you almost straight away. It was confronting seeing fighting fish in plastic cups, with cling wrap over the top (I understand the need of a cover) but it was sad to see so many fish that were at the bottom of the cup and not moving around. The tanks were quite expensive compared to other stores (almost double) though I understand buying from companies that aren't as large charge a little more to cover other costs.

Consistently helpful and friendly service, and a good selection of things to spend money on that my wife assures me is for the good of the children. I have been there 3 times in the past 2 weeks because my sons seem to be unable to follow basic instructions and keep the fish alive. Great crew here and highly recommend.

I'm a fish novice but the team were so helpful and really care about their fish. They gave me lots of helpful tips including a fact sheet to set up and care for my Guppies. Thanks team Aquarama 🤩🐟

Good service, good fish. A bit crowded in the shop. Still the only place I buy aquarium fish.

Great service, very friendly and helpful staff. Great range and no expense spared in setting up quality display tanks to better inform the patrons.

This store has a massive range of aquarium fish available, from basic goldfish to exotic tropicals and ocean species. Everything that you could possibly want for your aquarium needs, with knowledgeable and very staff. After many years between aquariums, they provided all the latest information and advice needed to set up once again👍

Very knowledgeable and great help. Have all equipment needed and very wide range of fish and plants.

We were helped but an awesome team member (gentleman with green hair, we didn't catch your name sorry!). Helped us out with some aquarium light questions, legend!

The range here is amazing!! Service is very friendly and helpful. Fantastic aquarium shop. Highly recommend.

If I could give it 10/5 stars I would. Largest stock of fish you will find anywhere! All the staff are super helpful and knowledgeable. They never cease to amaze me with how willing they are to help and get to the bottom of any issue you might be having. It doesn't matter which staff members are there they will always know the best fish, products and food for your tank. If you are a member they also do extensive water testing that I haven't seen anywhere else. I refuse to, and will never need to go anywhere else.

Aquarama is one of my Local Fish Stores and probably the one I visit most frequently to just window shop for fish. The staff are great and if it’s quiet can be good for a chat. When giving stars I’m looking at: Staff, Range and type of products, Range and Quality of Fish, Prices and finally an X factor which may be something like willingness to negotiate prices or payment options. Aquarama have great helpful staff, a good range of fish and a decent range of products that cater for the more advanced keeper. Prices can be at a premium though. Some products are well above what can be found elsewhere so price matching would be a welcomed policy. Overall Aquarama is a great place to have as a local fish store for most advice and needs.

Great variety of fish and tank products. Lovely atmosphere and great service

bought nearly all my fish stuff here, great place, great range, great staff

Great place to get fish and supplies. They were really Informative when it come to telling me how to breed my fighting fish and setting up a tank. Would recommend.

Got a lovely fish tank for a great price. Much cheaper than other places for the same item. Heaps of all type of fish but a little pricey. Did buy about 12 and they are all still living & very happy in their new home. Definitely will go back again.

It's bigger than it looks! Lots of fresh and saltwater fish and accessories. One stop Shop!

Good selection of fish and plants and it was super clean! Would have liked a wider range of decor/gravels. Definitely worth a visit!

Wide range of fish, freshwater and marine, aquatic plants and aquarium supplies.

Great service and advice along with variety for all people.

great knowledge of service and the service helps alot

Over priced and 5 of my fish died....allfish bought from other shops still swimming

Great place, lots of live fish

Great store. Helpful staff. Will go the extra mile for you. Love the new look inside. Their advice was very informative and helped. Thank you.

These guys know their stuff! Heaps of staff to help, all very friendly, fish all looked healthy, and there was SO much variety. Asked 2 staff questions on different occasions and both seemed to know what they were talking about. Prices were a little more than expected but still reasonable for what we were there for.

Great experience, lovely and helpful staff gentle and quick when catching fish for purchase

Grossly overstocked mini tanks, some of the poor fish couldn't even move properly

Great service and heaps of fish, lol, big viriety of different fish, ppl are friendly and helpful, thanks aquarama, made my choice very easy.

Not very helpful with choosing different fish ideas First time fishtank owner Train staff to smile interactive

Great help and great array of fish

Helpful staff and without fail someone will ask if you need help. Thanks for your customer service.

Good selection of fish and aquarium equipment, fairly priced and fantastic staff always willing to help and answer questions.

Wonderful service from Kobi! She helped me with so much, answered all my questions and was very sweet. She was very knowledgeable and I got some wonderful products from this store. I am excited to collect my fish and some more plants in 2 weeks ! Pricing is very expensive for certain products, but that's okay because it's good quality. Very happy with my first experience

Worst shop ever bagging fish Left $150 fish in container with no water then proceeded to pour fish into bag with not enough water! Fish died 2 weeks later! Complained to manager not helpful! Would not recommend

Been coming here for over a year now and a bit dissapointed at how expensive you guys have become. 22$ each for blue rams that are tiny and hardly got colour when you guys only a couple of months ago were selling beautiful rams at only 15-16$ each. Understand everything has gone up since covid but thats a bit steep for baby tiny rams. Not the only fish shop around thats raised there price on everything but one of the more expensive fish shops to go to now unfortunately :/

Best aquarium in Brisbane!

Great range of fish. Also get my betta fish fry there.

aqaurama is an amazing shop friendly staff as well as fish extremely helpful with any concerns you have as well as always getting new stock so it is always exciting to see what new fish they brought in . love what you are doing keep up the good work

Friendly staff and wonderful assortment of fish!

Great selection of fish. One of the best in the area. Slightly limited on other equipment. Worth the visit, great knowledge from staff.

Very informative on how to look after our aquarium. Great selection of fish and equipment as well.

The staff at Aquarama have the passion for the hobby which I love. They have always been really helpful in terms of fish stocking support and education which is really important for the hobby so you don't end up killing your fish from bad advice. I enjoy the store (it is slightly on the cramped side and the fish room could be somewhat better displayed) but overall I would recommend this business for professional standards and options.

Huge range but where they really come into their own is the staff—incredibly friendly, knowledgeable, and helpful. Great place to kick off your hobby.

Only went Hobyrama wich is very x pensive but comprihensive...

Great store. Healthy fish and passionate people

Overall pretty good. Staff are great (ask for Steve) as is the inventory. The owner is a bit inconsistent however - sometimes super nice and friendly and other times is firm and defers to odd business policy for example; saying one cannot redeem loyalty points because doing so would delete the customer's profile on their system. Sounded very odd to me.

My partner & I purchased our first tank set up from Aquarama! John was very helpful with providing information and spending time with us to pick the right gear for the 65ltr tank. Thank you so much!!!!

Very helpful and knowledgable staff will help you with everything you need for your aquariums and ponds. They have all sorts of lovely fish and will advise on what goes with what etc worth going the extra miles

Thanks so much for your customer service today. You have helped keep a 13 year old boy in the hobby.

Not a bad place, some staff could use some extra training.

Staff were patient and very knowledgeable, especially considering the current state of the world

Good service, good range

Very cool shop with good staff and knowledge

We went into the store today to purchase some fish from this aquarium as it is in our area. We have been multiple times before and have received the same customer service each time. Upon entering the store and browsing around, it took a total of 20 minutes before we realised no one was going to approach us (with very few customers in the store). The owner was sitting behind the desk and even came behind us twice to deal with some fish before walking away again, not even asking if we needed help. After finally having to go grab another staff member, we asked for the possibility of a small discount as the multiple fish being purchased were quite highly priced. Places like Smiths Aquarium have been more than accommodating to these requests, offering significant discounts every time we have gone there, however our small request was refused. We left with a small purchase as we still liked the fish, but we definitely will no longer be customers anymore.

Friendly staff with a wealth of knowledge about fish, fish tanks and everything inbetween

Good place.

Great aquarium shop, definietly one of the largest in Brisbane. Ive personally had great service from knowledgable staff. Very large selection of fish including both fresh and salt water and organise them well (all salt water fish in one place ect) I would be surprised if they didnt have what you need or couldnt get it in for you in terms of fish/filters and general supplies. Little bit sad to see bettas in cups but it is temporary and necessary considering they get a very large selection of bettas in at the same time. I personally liked the selection of goldfish