Well one happy customer here. I went in for advice today as my fish were dying and I wanted some new ones. I took some of the water with me. It was tested for free and I was told exactly how to fix the levels and to wait a little bit and get it retested before I buy some new fish !!!! Thank you so much Emily and Kris for helping me and thank you from my future fish !! :)

I dont get why there are negative reviews from this shop, because I got experience a fantastic service. The location is great, spacious store and they got an amazing staff will help you. I got my 1 month stock of dog food here while were going to be away for vacation for a month.

Great service always helpful even when your asking about something . Great selection..my dog loves it here. Just a nice place to go for all your pets needs

Bonnie deserves a raise!went in for crickets and We decided to buy a fish tank on sale, but it was a little too big for our car. Bonnie offered to drop it off in her own car after her shift was over. We managed to find a friend to come pick it up but the way Bonnie even offered to do that was above and beyond her petstock duties. She's good people!

Right next door to the vet, great service and good prices. They are even pet friendly and my dog loves to visit here, whenever we go to the vet we will always pop in to take a wander around the shop, you never know what you did not know you needed... We get all the things we need from here food to bedding to bowls or a leash. Friendly staff who seem to be passionate about animals. We love to visit this store.

Stopped in to get advice on my peach face love birds. Staff were happy to listen and offer advice. Suggested I use their online vet chat which I intend on using to get further advice on my pet birds as there is video call available and saves me stressing birds out by physically taking them to a vet. There is a neat range of goodies for all types of pets (bought my cat a cute feeding dish which is flat to avoid whisker fatigue!).

Large variety, spacious store with abundance of space for car parking. Being next door to a vet is an advantage. Store is almost always well stocked and staff are friendly and helpful. Being a member helps with slight discounts in prices plus the ability to look up your purchases in case you need to return or exchange an item.

Came in to look at buying a fish for our son. Customer service was poor. We had to find someone to help us but then she served another customer before eventually coming to us. (We were waiting 10-15 mins before being served) She was very hesitant to sell to us & was pretty much trying to refuse sale. When I said that I would come back in a week her mood instantly perked up. I was only coming to Petstock since my parents bring their dog to them & they have had lovely service from their store but this one I’ll go else where. Anytime I do come in I have had pretty ordinary service. The pet groomers have always been lovely but anything to do with a fish, I haven’t had the nicest of interactions

Misheard the cat I wanted over the phone but matched us with 1 that seems to be perfect 🥰

They stock the treats we were looking for that we can't find anywhere else! Staff was friendly and really helpful. We were there shopping the other day with my own dog and a puppy I'm babysitting at that time. They really had fun browsing the treat section. Puppy had a little accident inside and I notified the staff apologetically. They cleaned it up right away and were very accommodating. Again I'm so sorry for the mess. Will definitely be back with my own dog as she loves to go out with me to shops and this one definitely is now our favourite go-to!

Very disappointed with this store, on Sundays the store closes 5pm no problem with it, however we arrive 4:28 and the staff informed me that the dog wash was closed because the time. Well for me this is called laziness when you close the services that you suppose to offer before the time, and it is what makes the costumers go to store, the services and what they sell, and doesn’t matter how tired are the staff the costumer deserve a nice welcome. Right? My visit was to buy treats, a new bed and give to my dog a bath. I’m not mentioning I have a broken leg. I understand that the staff should be tired, it’s end of the day. But, they are being paid to work on Sundays otherwise they could stay at home watching tv. I’m not sure if I will return to this store even to buy hay to my Guinea pigs.

I love petstock, usually every store I go into is great and my dog absolutely loves it. He usually gets so much love from the staff. I went into North lakes for the first time on my way home (later in the evening) and the whole time not one person looked at me, said hello or asked if I needed anything even though I was the only customer in there. Even at the counter the cashier didn't say hello, I literally stood there asking 2x which register to go to before they even looked at me. First thing they said was the cost of my purchase and ignored my dog until we were leaving and he was trying so hard to get their attention to say hello. Then they acted like they didn't want to interact with him at all, pulling their hands away. Such a strange experience as complete opposite to our normal Petstock visits. Not sure if they were tired as it was 1.5hrs till close but I wouldn't go back there

Great friendly staff. Competitive pricing Convenient at the door parking, disability friendly. I used their click and collect service which has a 15 minute order to collect time.

Such wonderful caring people in this veterinary clinic. Looked after my little guy who had been stung by a bee and had a reaction. Can't thank you enough for your care and attention.

Well stocked store. Great variety of everything you need for your pet. Unfortunately the staff member was rude to me at the checkout. She looked stressed out.

It's a bit hit and miss with the Dog washing facilities, either only one is working or it is running out of shampoo or conditioner. Price is average for area Staff are pleasant

Today, I waltzed into the store on a mission to score 2 x bristlenose catfish, hoping to give them a posh new home. As I gleefully approached the checkout with my aquatic treasures bagged, I found myself face-to-face with the fierce enforcer of fishy law – the pink-haired staff member who clearly moonlights as the fish police. With a twinkle in my eye and a heart full of fishy dreams, I pleaded my case to Sergeant Pinkie, insisting that my tank, though snug, was a cozy haven for my finned friends. But alas, my dreams of a dynamic fish duo were shattered when Sergeant Pinkie sternly declared, "No, I cannot allow that" due to my tank size not deemed acceptable in the eyes of the law. After perusing the reviews of fellow fish enthusiasts, it seems this store might want to consider a career change from selling fish to stand-up comedy. It appears they prefer their own opinions over the whims of customers, making me wonder if I stumbled upon a secret fish dictatorship. Perhaps it's time they reel in their opinions and let the customers fish out their own destiny.

Pet stock VET have been absolutely amazing with my beautiful boy. He recently passed there but they did everything they could to make him feel comfortable and at peace. They always helped us out as much as they could with finances and any issues we had and looked after him to the best of their ability. Special mention to Dr Sarah who was there through his medical journey every step of the way and the wonderful team there. It was a place he loved, not feared.

Petstock truly is a puppy's paradise! From the moment I walked in, I was greeted with a friendly smile and an enthusiastic wag of a tail. The staff were incredibly helpful and knowledgeable about all things pet-related, and their customer service was exceptional. What impressed me the most was their range of high-quality pet products at incredibly affordable prices. I was able to find everything I needed for my furry friend without having to worry about breaking the bank. The toys, treats, and accessories were all of excellent quality, which made my puppy's tail wag with joy! Overall, Petstock has truly exceeded my expectations. The staff's dedication to providing excellent customer service and their range of affordable products make them a puppy's paradise. If you're looking for a store that truly caters to your pet's needs, look no further than Petstock. Thank you, Petstock, for making my puppy's day and for being such an amazing store!

Staff are always really friendly and helpful. Vets are awesome. One of our cats even has a favourite vet nurse. Great people who take great care.

Alex always does an amazing job at grooming my dog, we take her back every 6 weeks and she always comes home so happy and looks great. ☺️

My older sister and I went to go have α look in the store and went to the male betta fish. Most of them looked unhappy and lethargic as the drip tanks they are put in were extremely small. I know from going to other pet shops like petbarn their drip tanks are almost twice the size. One of the tanks had α black cover over it and my sister was curious so she pulled it back, thinking it was an empty tank. To our surprise, there was α dead betta behind the cover that looked like it was sitting there for α day or 2 (don’t have any clear photos, sorry). I don’t understand why they didn’t take it out, and although it was covered, α kid could have easily taken it down and would have saw that. The sight was quite upsetting. However, there was 1 female betta at the store and I felt bad for it after looking at the others so I asked α lady if I could have it. The worker was wonderful so although I was upset by what I saw, I still want to give credit where it’s due.

Attempted to buy 2x gold fish. After a 20 question interrogation, like I've tried to do something illegal, my kids are told the fish we have will die a horrble death (a quick google says not). Ended up not getting anything. Could have been handled quite a lot better.

I normally love these guys, but the new staff they have put on need an education on etiquette. I waited in line for 8 minutes (noone was in front of me) several staff members walked past with no eye contact and, no acknowledgement, when there was a person to serve me, the girl asked a staff member if she can use her register and they had a very indepth conversation about a product, I didn't get any acknowledgement such as "I won't be a moment" while I stood in front of them waiting to be served and listening to there conversation for another 5 minutes. I know those times seem a little short, and I had the time to spare, but an acknowledgement to your customers is still a polite thing to do if you are in customer service.

We used the Vet for our Dog to have an operation and long story short it was a rort! Absolutely terrible communication and it cost us over $500 for a blood test. We had to ask twice for blood test results. Once we received the results we ask another Vet for there option and they said there is nothing wrong with him as he is a old dog. Looks like we are using a new Vet now! What a total waste of time!

Just popped in to get my puppy some food and was served by Hannah at the register. I was also purchasing 4 bully sticks but she recommended a 5 pack that I didn't know you stocked, not only getting me extra treats but saving me some money in the process. Great customer service and I really appreciate it!

Took my dog to the vet today for an annual check up and shots. Asked about information I had got in and around dog with immunity and that annual shots with this immunity could do damage. I started to get a lecture on anti vaccination for covid. After I said can we stop here as I am vaccinated against covid but my question relates to information I have been given re above issue which surprise limited to poor information. Then talking diet and we spoke about a breeders ideas I get snickering and breeders just say anything. When I pulled her up on this approach apparently I'm rude when I suggest we keep on topic and to professional advise only. Then she wanted to start a massive expensive venture on something that MAY only effect 1% of dogs ? I don't know what discussed me more. Her ignorance or arrogance. Do yourself and your pet a favour, find a vet that will discuss issues with a professional Outlook.

Have been using petstock grooming for our dog for nearly 1 year. Friendly service. Dog is happy to attend. They wash him give him a tidy up and clip his nails. He always walks out of there happy and swaying his backside from one side to the other as if to say look at me!! Great service. They even all remember his name.

Great staff and a good variety of products. The groomers do a good job -we are a bit fussy and expect a high standard. The reward system is good for regular/repeat shopping. I would like petfood companies to do more sample ranges as puppies can be fussy and trying new foods can get expensive.

Good prices for your fur or fin babies needs

- Bigger than the local petbarn in this instance. - OK Range for a cat but still dog dominant sadly. Little less for cats compared to other stores - Vet is right next door (the vets OK too, but does accept sponsorship from brands which is always an iffy subject) - Groomers at the back. - Well behaved pets are allowed in store.

Great variety of stock. Wonderful staff members that are always very eager to help. Having the vet attached is very handy. Would highly recommend coming here for all your pet needs.

At first I kinda just went in to play with the kittens up for aduption through the netting hahah. But I now get all my kitty supplies there! Staff are great and very helpful and the store is always clean and well stocked. thanks team!

Had a great experience for my cat of 11 years old. He had a very big growth on his foot which they removed for him. He has recovered great considering he is very active, can barely see the scar. They have been great with the post op follow up appointments as well. Highly recommended for care and reasonably priced compared to others in my area.

Booked my puppy to see the vet which I was nervous about, straight away we were looked after and had options on how to best care for him. The advice we got was spot on, could not recommend enough. We then walked into the store to get some puppy food and a collar to stop my puppy pull on the lead and we were again given excellent advice and were able to try the collar before we purchased and it worked straight away. We will not be going anywhere else.

Great price for most items and members discounts, friendly staff and great grooming service too. My dog had puppy preschool here with Tiffany who is wonderful.

Good range of products and friendly service, but they appear to be more expensive than their competition

I can always find a great toy or treat for my pet. Great customer service.

My fish is very healthy and beautuful however they kept asking me if I knew how to look after the fish I wanted to buy. All I was after was a beta fighting fish. I run my own tropical and freshwater tanks at home without fail. They also had fighting fish quarantining with other fish in smaller tanks which I was a bit concerned by.... cmon guys. :/

Friendly staff, approached us when we were wandering a bit lost. The young man who both assisted and served us was warm and friendly, and the store was tidy and well laid out.

Staff were attentive and kind, found some products that I haven't seen anywhere else and managed to find a harness for my tiny baby that actually fits well!

Lovely team always a big hello and great customer service

Fantastic store with the convenience of a vet attached and self dog washes. I also highly recommend the obedience classes. The trainers are wonderful.

Just awesome Vet and pet shop... great team.. good products!

Great place to bring your pets and to come get products! However their pricing is absolutely ridiculous so make sure you price match with other pet stores as they will do that. Their specials are double the normal price from all other pet stores. :)