Featured Reviews


Frequently mentioned in reviews: service (23) staff (23) friendly (20) pool (16) hotel (15) stay (15) room (15) helpful (11) clean (11) Great (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 4/5 Rajin P. 6 months ago on Google β€’ 185 reviews
    Good place to chill n relax. Nice n quiet to unwind n enjoy the place. Staff are friendly, accommodating and helpful. Good location. Lovely setup with pool deck overseeing the pool n lake with some selection of ducks that you n the kids can feed n enjoy. Adults n children's pools are nicely arranged apart from one another. Sun decks is Lovely to spend some time to unwind with well managed service from bar and light meals on the deck. Monte casino with its entertainment from live shows, cinema, games , selected shopping , casinos and restaurants to enjoy a wide variety of foods. If you a sports fanatic the open big screen is available to chill n enjoy your match. Lovely place to be. Make it your choice to experience differently.
    1 person found this review helpful πŸ‘

  • 5/5 NonqabaS E. 2 months ago on Google β€’ 32 reviews New
    This luxury hotel is a fine establishment. I recently spent time there & would encourage lovers of finer things to so. The staff is so professional & considerate. As a whole. Pivot Hotel has beautiful water features that are really calming & therapeutic. On the Sun deck there's a water fountain that flows down a water wall & into the infinity edge pool. The infinity edge pool is amazing. It overlooks a natural water feature w/ ducks down below. There's also a dip pool.
    1 person found this review helpful πŸ‘

  • 5/5 mike d. 6 months ago on Google β€’ 6 reviews
    My family has stayed at this hotel many times, and have found nothing to complain about. The staff is among the best I have found worldwide. I want to comment on one individual who works the front desk - she has gone out of her way for us on many occasions. She is Ms. Boitumelo - and she is a Star!
    1 person found this review helpful πŸ‘

  • 4/5 Reza H. 1 year ago on Google
    Quiet and safe location Kind and respectfu staffs Good dining Near to monte casino Very clean Room with good view Far from city center Lack of swimming pool and spa
    1 person found this review helpful πŸ‘

  • 5/5 Zante W. 2 years ago on Google
    Great service. As always the food is on par and the rooms gorgeous and extremely comfortable. Would recommend gladly to anyone looking for a 5 star experience!
    1 person found this review helpful πŸ‘

  • 5/5 Candice R. 7 months ago on Google
    Great place for the entire family. The service is out amazing. Very friendly staff and the food is good as well. Will definitely visit again.
    1 person found this review helpful πŸ‘

  • 5/5 zorah t. 6 months ago on Google
    Hats off to Afrika Nkosi, what a gem of a gentleman. Thank you for making our stay & my son feel so special. The personal touch, the warmth and hospitality of staff, quality of room was fantastic. Thank you!
    1 person found this review helpful πŸ‘

  • 5/5 Lethabo N. 1 month ago on Google β€’ 234 reviews New
    Service was great. Rooms were clean. There's room service which was faster by comparison. Restaurant and bar served tasty food and drinks 🍸 . My daughter enjoyed her birthday cake surprise we had planned, lovely Italian escape without crossing bordersπŸ˜… They have kiddies pool in addition to adults one. They even have golf carts to go to the casino.

  • 3/5 patricia s. 2 months ago on Google β€’ 74 reviews New
    Hotel intrance are stunning , Rooms are disappointing shower and bath tub are nice. bar frige and tv. very old models. mirror cant see your self add sticker on it. pool is burning cold. "Dont open the car door for you on arrival at entrance its bad experience on arrival. make you feel like a worker there and not a geust.

  • 5/5 Enigma β€œDark A. 2 months ago on Google β€’ 59 reviews New
    "I recently attended a strategic meeting at the Pivot Hotel, and I'm impressed with the level of organization and professionalism. The staff went above and beyond to accommodate our requirements. A highly recommended venue for business meetings."

  • 3/5 Conrad V. 6 months ago on Google β€’ 17 reviews
    Expected more from this experience. Rooms are well worn. Air-conditioning non existent. Broken bits of aluminium on the door frame. Specifically stayed for an upmarket experience but the room let us down. Better value in other hotels in the area. Staff are friendly and helpful.

  • 3/5 Lotanang M. 2 months ago on Google β€’ 10 reviews New
    The location is perfect but the food is horrible πŸ’” the service is also perfect πŸ‘Œ. They just need to improve their food menu and serve fresh quality food. πŸ₯Ί

  • 5/5 Clementine M. 2 years ago on Google
    I was not the one who personally stayed here. But visiting the person who did stay at the hotel was an absolute dream. The hotel staff are incredibly friendly and very helpful. The view is wonderful. The bathroom in the room was very well done although their bedrooms could do with a little fixing up/updating.

  • 5/5 Viwe N. 1 year ago on Google
    I arrived at night and had a two night stay. On the morning following my first night I missed breakfast but the restaurant staff made a plan to serve me with the lunch menu, I enjoyed sitting out by the pool while working and having my scrumptious pizza. The room was spacious, clean and the beds incredibly comfortable as well. What stood out in the room was their beautiful bathroom. Both the bathtub and shower are modern and getting ready by the mirror is a joy because of how well lit the bathroom is. Overall my stay was lovely and I would return to the hotel.

  • 4/5 Arif S. 1 year ago on Google
    Every aspect was good. Excepting the choice of menu for in-room dining wasn't that to the mark. Rest, the ambience & team were awesome. Team, keep up & sincerely appreciate your efforts.

  • 5/5 Spyke M. 1 year ago on Google
    The whole start is there to help you and don't expect tips.. which is why I made sure to tip them this is a 4 star hotel with 5+ Star service. I needed for nothing, I wanted for nothing... Their laundry service was a bit too expensive though. Otherwise I can't wait to go back.

  • 5/5 Yolanda Du P. 1 year ago on Google
    Staff very helpful and friendly. Place clean, smell great and rooms beautiful! Wonderful experience!

  • 5/5 Craig S. 1 year ago on Google
    Always Love going here. Excellent service, great food. Staff is professional and attentive. Hats off to Cosmos for assisting on such short notice!

  • 2/5 Michael De B. 1 year ago on Google
    It looks to be one of the oldest hotels that I've stayed in, which is really saying something. The TVs are still the older plasma models, and there are no channels available to watch anything. I am aware that it is outdated, but for the money you spend, you could get something that is far more superior.

  • 4/5 Vinny L. 1 year ago on Google
    Great escape from the rat race in the neighborhood. Has the movies and the food court which appeals to us. Restaurants are not the greatest for such a fun place.

  • 4/5 Greg T. 1 year ago on Google
    The best part about Pivot is the friendly, helpful nature of all the staff. Everyone is smiling and goes out of their way to make one's stay as good as possible. PS - my daughter says the best part is the breakfast.. wide range of fruit, cereals, cooked food and baked goods. Yum!

  • 2/5 Stephen F. 1 year ago on Google
    The service levels have dropped since i last stayed here. Check in was not welcoming at all. At breakfast on the first day took 15min to make scrambled eggs. We got back after a long day at 3pm with 2 kids and the room was not even cleaned. Great location and quality of food.

  • 5/5 Jahid A. 1 year ago on Google
    Great service, comfortable room enjoying staying here for weeklong visit

  • 5/5 Barry B. 4 months ago on Google
    The front of house staff are amazing here, nothing is too much trouble and they are all-out looking after their guests. The rest of the staff are very good as well and welcoming

  • 5/5 Charlie S. 3 months ago on Google New
    We received excellent all-round service at The Pivot, from all the friendly, professional staff, right up to the Porter, Thabo. He is definitely the best at keeping our 9 year old son happy too.

  • 5/5 Debbie P. 2 years ago on Google
    Absolutely πŸ’― wonderful! Extremely friendly and helpfull in every way. Super professional Thank you for our super great stay.

  • 5/5 Rhudi B. 2 years ago on Google
    Beautiful Hotel.....lot's of fun and friendly staff!

  • 5/5 Mari C. 3 years ago on Google
    Unexpectedly quite and peaceful. Rooms are clean. The staff are very helpful and friendly. The hotel shuttle service driver, George is a great guy. He is friendly and made the drive from and to OR Thambo pleasant. Breakfast is great, restaurant service is great, the food is awesome. Was to cold with rain pouring down to use the pool, which looked very inviting. We always overnight here between travels. I highly recommend this Hotel.

  • 4/5 Antonio V. 3 years ago on Google
    Good value. Good Covid measures in place. Weird background noises at night that can keep you up though. Not sure if that is in the hotel or outside. Great in house dining. Pricey for food.

  • 5/5 Darren F. 3 years ago on Google
    Great location, close to all the stores and restaurants in the center. Great amount of foods all the way from fast food to more fine dining. The hotel is also clean and comfortable with superb service and incredible breakfasts.

  • 1/5 Hugh D. 3 years ago on Google
    Very disappointed. Paid nearly R3000 for a night at the hotel for a very average room where the bathroom sliding door was jammed, fixtures on the shower were loose, the balcony ledge was dirty and worst of all, the air-conditioning wasn't working on an extremely hot night. Didn't sleep well as a result of this. Conveyed this to the staff at the front desk, got promised that management would contact me. Still waiting. Will not be back. There are much better places to spend good money on.

  • 5/5 Sello M. 3 years ago on Google
    Southern Sun Montecasino a nice place to be at, every time you visit, it feels like it's a first time and new place. The staff/workers are loving and friendly, they do their job with passion..

  • 5/5 Johan B. 3 years ago on Google
    We enjoyed our stay in the Hotel. Friendly staff and very helpful. We could use the swimming pool after we checked out aswell.

  • 5/5 Marvin P. 2 years ago on Google
    Clean, quite, nature friendly place. Very good for get away time. Staff is very friendly and ready to help always. Many good restaurants at 3 min walk distance.

  • 5/5 Sheila A. 2 years ago on Google
    Loved the stay. Great service.

  • 3/5 Monique le J. 2 years ago on Google
    Good service, but my meal was really average. Others at the table were however satisfied.

  • 4/5 Trish 2 years ago on Google
    The hotel service is excellent. The rooms do require a bit of an upgrade but overall a good stay.

  • 5/5 Niki E. 1 year ago on Google
    Absolutely Superb place to stay. From the moment we arrived we were welcomed by friendly staff outside, to friendly staff at the front desk. Bags get carried to our room, they really make you feel welcome and relaxed. They also have a service with golf carts to and from the Casino, loved this so much. The rooms were clean and tidy, and have everything one needs. Room service can also be ordered. Keep up the wonderful work guys

  • 4/5 Delia N. 2 years ago on Google
    Good service. Staff helpful. Neat and clean. Definitely will book again for a longer stay.

  • 5/5 Andrew F. 2 years ago on Google
    Good hotel. Clean rooms and helpful staff. Very convenient with access to Montecasino. Would stay here again.

  • 5/5 Roma S. 2 years ago on Google
    Beautiful. Peaceful and kid friendly . Great room service facilities. On time and fresh. The ladies behind at the reception desk are cheerful and welcoming. Upon arrival and to be greeted with such warmth is an amazing feeling. Our kids love being here. Its safe and convenient.

  • 5/5 Segen D. 2 years ago on Google
    From efficient check in, to the wonderful staff, to the delicious breakfast and the excellent room I can not fault this hotel one bit. Room was clean and fresh as was the wonderful separate shower, bathtub and toilet. Appreciated how early it was cleaned too. We also appreciated the box of goodies they sent up to each room on Christmas day! I could not find any proper pictures of the pool online and was delighted to see that they actually have a very nice pool and even a kiddies pool !! There is a very nice pool deck to lounge on with excellent servers who give everyone efficient and speedy service.

  • 5/5 Renisha H. 1 year ago on Google
    Such a gem! When staff are friendly, it makes the entire stay pleasurable. The location is great seeing that it's across across The road from the ever popular montecasino and entertainment ...so food options and entertainment/shopping is endless (of your info crystals I suggest the crystal shop in montecasino- great quality quality stones). This is also a very clean and secure area. It feels like your in a different part of the world.

  • 4/5 Bridget M. 2 years ago on Google
    Great hospitality from staff; Covid May have taken a lot from this industry but the staff have kept their energy positive. Pleasant and helpful right from the door!! Enjoyed our staycation over New Year’s. Hope the rooms can be attended soon-carpets are tired.

  • 4/5 Hersha H. 2 years ago on Google
    Enjoyed our stay. Rooms are clean and neat. Could do with more breakfast options for people who don't eat beef and pork. But loved our stay.

  • 5/5 Samil P. 2 years ago on Google
    Lovely hotel! Comfortable rooms (smoking available), a restaurant that serves delicious foods, including room service, pool deck, undercover parking and a short walk to the building that houses the casino, entertainment and numerous great eateries. Monte casino is a place where you're spoilt for choice when it comes to food!

  • 4/5 Mats R. 1 year ago on Google
    The only thing I didn't like was the food served for lunch. The so called beef stew was very dry. The next day we had to find another restaurant for lunch

  • 5/5 Natalie Delport L. 3 years ago on Google
    This hotel is very neat and well situated. The rooms are well equipped, and they encourage you to ask if you need anything that is not in the room. Staff is very professional and friendly. The standard rooms feel rather small but manageable. Rooms have a lot of packing space, which was surprising. Breakfast was filling - and the waiters very friendly and helpful. Appreciated the safe and secure underground parking.


Call +27 11 367 4367 Open on Google Maps

Trends



Last updated:

Similar places


Similar Hotels nearby

Indaba Hotel, Spa and Conference Centre image
1
Indaba Hotel, Spa and Conference Centre
Hotel
Straightforward rooms, outside dining and a spa, plus conference space for up to 2,000 people.
$57/night
4.30 (4.2K reviews)
Palazzo Montecasino image
2
Palazzo Montecasino
Hotel
Mediterranean-style hotel offering free Wi-Fi, plus fine dining, a lounge/bar and an outdoor pool.
4.60 (2.9K reviews)
The Piazza Hotel Montecasino image
3
The Piazza Hotel Montecasino
Hotel
Modern rooms in a palatial property offering free parking, an upmarket restaurant & a ballroom.
$77/night
4.40 (1.7K reviews)
City Lodge Hotel Fourways image
4
City Lodge Hotel Fourways
Hotel
Warm rooms in a polished hotel with an infinity pool and gym, plus secure parking.
$55/night
4.30 (1.6K reviews)
Apollo Conferencing Hotel image
5
Apollo Conferencing Hotel
Hotel
Warm rooms & suites in a conference hotel offering a restaurant & a bar, plus an outdoor pool.
$34/night
4.20 (1.4K reviews)
Last updated:
()